List of Topic Categories
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CompuServe Customer Service

How to get help when you need it fast

Overview

Introduction to CompuServe 4

Online Destinations

Step-by-step instructions for finding files, services, and fellow members on CompuServe

Mail Center

Step-by-step instructions for your Mail activities

Forum Areas

Step-by-step instructions for your Forum activities

News Desk

Step-by-step instructions for your News activities

Chat

Step-by-step instructions for your Chat activities

Internet

Step-by-step instructions for your Internet activities

Settings and Preferences

All the ways to customize your CompuServe 4 sessions


Contents
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Contents

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Contents

Content to be determined.


CompuServe Customer Service
Click on a folder to view topics

CompuServe Customer Service

Customer Service Updates

Sending a Feedback Message to Customer Service

Contact Information


CompuServe Customer Service
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CompuServe Customer Service

Customer Service Updates

Customer Service Updates

Sending a Feedback Message to Customer Service

Contact Information


CompuServe Customer Service
Click on green words to view help

CompuServe Customer Service

Customer Service Updates

Sending a Feedback Message to Customer Service

Sending a Feedback Message to Customer Service

Contact Information


CompuServe Customer Service
Click on green words to view help

CompuServe Customer Service

Customer Service Updates

Sending a Feedback Message to Customer Service

Contact Information

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Overview
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Overview

Desktops

Commands


Overview
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Overview

Desktops

Commands


Overview
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Overview

Desktops

Online and Offline Desktops

Forum Desktop

News Desktop

Mail Center

Chat Desktop

Browser Desktop

Commands


Overview
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Overview

Desktops

Commands

About CompuServe for Windows

Add to Favorite Places

Address Book

Browser Desktop

Change Member Profile

Change Nickname

Chat

Clear

Close

CompuServe Directory

Connect

Connection Status

Contents

Contribute Library File

Conference Center Desktop

Copy

Copy To

Create Forum Message

Create New Mail

Cut

Disconnect

Executive News Service

Exit

Favorite Places

Filing Cabinet

Filing Cabinet Utilities

Financial Portfolio

Find

Forum Desktop

Forums and Communities

Get Announcements

Get New Mail

Get Waiting Messages

Go

How to Use Help

Ignore All Invitations

Internet

Latest News

Latest Weather

Leave

Main Menu

Member Services

Modify Prohibited List

New Forum Message

New Mail Message

New Text File

News Desktop

Open

Print

Print!

Printer Setup

Paste

Paste From

Preferences

Print

Print!

Printer Setup

Rooms List

Run

Save

Search for Help on

Search

See More Messages

Select All

Send/Retrieve All Mail

Send File

Stock Quotes

Table of Contents

Terminal Emulator

Undo

What's New


Online Destinations
Click on a folder to view topics

Online Destinations

Services

Members of CompuServe

Files


Online Destinations
Click on green words to view help

Online Destinations

Services

Accessing a CompuServe Service or Internet Location

Reviewing Recent Destinations

Grouping Your Favorite Services

Accessing the CompuServe Directory

Finding Services on CompuServe

Learning About Services on CompuServe

Finding Forum Areas

Finding Internet-Related Services on CompuServe

Members of CompuServe

Files


Online Destinations
Click on green words to view help

Online Destinations

Services

Members of CompuServe

Finding Members of CompuServe

Adding Member Information to Your Address Book

Files


Online Destinations
Click on green words to view help

Online Destinations

Services

Members of CompuServe

Files

Finding a Forum Library File

Viewing Forum File Information

Retrieving a File from a Forum Area

Marking a Forum File for Later Retrieval

Understanding Forum File Types and File Extensions

Contributing a Forum File

Sending a File in CompuServe Mail


Mail Center
Click on a folder to view topics

Mail Center

Your Mailbox

Incoming Mail

Outgoing Mail

Address Book

Options


Mail Center
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Mail Center

Your Mailbox

What is a Mailbox?

Visiting Your Mailbox

Retrieving Mailbox Messages

Incoming Mail

Outgoing Mail

Address Book

Options


Mail Center
Click on green words to view help

Mail Center

Your Mailbox

Incoming Mail

Opening an Incoming CompuServe Mail Message

Filing an Incoming CompuServe Mail Message

Creating a New Folder in the Filing Cabinet

Deleting an Incoming CompuServe Mail Message

Deleting Items in the Filing Cabinet

Sorting Incoming CompuServe Mail Messages

Replying to a CompuServe Mail Message

Forwarding a CompuServe Mail Message

Copying Mail Message Address Information to Your Address Book

Searching for CompuServe Mail Messages

Searching for CompuServe Mail Messages by Date

Searching for CompuServe Mail Messages by Filing Cabinet Folder

Printing a CompuServe Mail Message

Outgoing Mail

Address Book

Options


Mail Center
Click on green words to view help

Mail Center

Your Mailbox

Incoming Mail

Outgoing Mail

Creating a Mail Message

Addressing a Mail Message

Preventing Message Recipients From Seeing the Recipient List

Sending a File in CompuServe Mail

Setting Message Options in CompuServe Mail

Reviewing or Editing Outgoing Messages

Sending a Mail Message from the Outgoing Messages Folder

Deleting a Mail Message from the Outgoing Messages Folder

Sorting Outgoing Messages

Address Book

Options


Mail Center

Click on green words to view help

Mail Center

Your Mailbox

Incoming Mail

Outgoing Mail

Address Book

Making an Address Book Entry

Making an Individual Address Entry

Making a Group Mailing List Entry

Copying Mail Message Address Information to Your Address Book

Changing an Address Book Entry

Deleting an Address Book Entry

Accessing the Address Book

Options


Mail Center

Click on green words to view help

Mail Center

Your Mailbox

Incoming Mail

Outgoing Mail

Address Book

Options

Setting Message Options in CompuServe Mail

Assigning Urgency Status

Requesting a Return Receipt

Specifying a Release Date

Specifying an Expiration Date

Controlling Text Formatting in a Message

Auto-Filing Sent Mail

Auto-Deleting Retrieved Mail from Your Mailbox

Viewing Your Mailbox Before Retrieving Mail


Forum Areas
Click on a folder to view topics

Forum Areas

Introduction

Message Boards

File Libraries

Conference Rooms

Options


Forum Areas

Click on green words to view help

Forum Areas

Introduction

What is a Forum Area?

Message Boards

File Libraries

Conference Rooms

Options


Forum Areas

Click on green words to view help

Forum Areas

Introduction

Message Boards

Browsing Forum Messages

Creating a Forum Message

Searching Forum Messages

Searching Forum Messages by Date

Searching Forum Messages by Section

Retrieving a Forum Message Topic

Replying to a Message

Displaying a Waiting Message in a Forum Area

File Libraries

Conference Rooms

Options


Forum Areas

Click on green words to view help

Forum Areas

Introduction

Message Boards

File Libraries

Browsing Forum Libraries

Contributing a Forum File

Marking a Forum File for Later Retrieval

Searching Forum Library Files

Searching Forum Library Files by Contributor

Searching Forum Library Files by Date

Searching Forum Library Files by Section

Conference Rooms

Options


Forum Areas

Click on green words to view help

Forum Areas

Introduction

Message Boards

File Libraries

Conference Rooms

Attending a Forum Conference

Participating in a Forum Conference

Setting Forum Conferencing Preferences

Tracking Other Forum Members

Voting in a Moderated Conference

Options


Forum Areas

Click on green words to view help

Forum Areas

Introduction

Message Boards

File Libraries

Conference Rooms

Options

Setting Your Forum Area Preferences

Defining Your Forum Conference Nickname

Ignoring Invitations

Reviewing Your Forum Member Profile

Retrieving Forum Logos

Reviewing Forum Areas That You Have Visited

Deleting the Records of Forum Areas That You Have Visited


News Desk
Click on a folder to view topics

News Desk

Introduction

Public Folders

Personal Folders

News Articles


News Desk

Click on green words to view help

News Desk

Introduction

What is the Executive News Service?

Public Folders

Personal Folders

News Articles


News Desk

Click on green words to view help

News Desk

Introduction

Public Folders

Opening a Folder

Personal Folders

News Articles


News Desk

Click on green words to view help

News Desk

Introduction

Public Folders

Personal Folders

Emptying a Personal Folder

Opening a Folder

Deleting a Personal Folder

Creating a Personal Folder

Modifying a Personal Folder

Retrieving an Entire Folder

News Articles


News Desk

Click on green words to view help

News Desk

Introduction

Public Folders

Personal Folders

News Articles

Reading a News Article

Saving a News Article

Printing a News Article

Deleting a News Article

Deleting from an ENS Folder

Searching for a News Article


Chat
Click on a folder to view topics

Chat

Introduction

Public Rooms

Group Chats

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

What is Chat?

Public Rooms

Group Chats

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Going to a Public Room in CompuServe Chat

Leaving a Public Room in CompuServe Chat

Listing CompuServe Chat Public Rooms

Participating in a Public Room in CompuServe Chat

Recording a Chat on CompuServe

Group Chats

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Group Chats

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Group Chats

Setting Up a Group in CompuServe Chat

Joining a Group in CompuServe Chat

Participating in a Group in CompuServe Chat

Leaving a Group in CompuServe Chat

Recording a Chat on CompuServe

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Group Chats

Private Chats

Setting Up a Private Chat in CompuServe Chat

Participating in a Private Chat in CompuServe Chat

Leaving a Private Chat in CompuServe Chat

Accepting a Private Chat Invitation

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Group Chats

Private Chats

Options


Chat

Click on green words to view help

Chat

Introduction

Public Rooms

Group Chats

Private Chats

Options

Setting Chat Preferences

Choosing Your Chat Nickname

Ignoring Invitations

Reviewing Your Forum Member Profile

Making a Friend on CompuServe

Adding Someone to Your_Prohibited Members List

Finding Who's Here

Nickname Rules


Internet
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Internet

Introduction

USENET Newsgroups

File Transfer Protocol (FTP)

Remote Login with Telnet

World Wide Web


Internet

Click on green words to view help

Internet

Introduction

Overview of the Internet

Surfing the Internet

Internet-Related Forum Areas

USENET Newsgroups

File Transfer Protocol (FTP)

Remote Login with Telnet

World Wide Web


Internet

Click on green words to view help

Internet

Introduction

USENET

What is a USENET Newsgroup?

Subscribing to Newsgroups

Finding Newsgroups

Accessing Newsgroup Articles

Retrieving Marked Articles

Posting an Article

File Transfer Protocol (FTP)

Remote Login with Telnet

World Wide Web


Internet

Click on green words to view help

Internet

Introduction

USENET Newsgroups

File Transfer Protocol (FTP)

What Can You Do with FTP?

Selecting an FTP Site

Viewing a File in FTP

Retrieving a File

Submitting a File

Remote Login with Telnet

World Wide Web


Internet

Click on green words to view help

Internet

Introduction

USENET Newsgroups

File Transfer Protocol (FTP)

Remote Login with Telnet

What Can You Do with Telnet?

Accessing a Telnet Site

World Wide Web


Internet

Click on green words to view help

Internet

Introduction

USENET Newsgroups

File Transfer Protocol (FTP)

Remote Login with Telnet

World Wide Web

What is the World Wide Web?

Making a Personal Home Page on the World Wide Web

What is HTML?

Finding Web Sites

Using an Internet Browser


Settings and Preferences
Click on a folder to view topics

Settings and Preferences

Settings and Preferences


Settings and Preferences

Click on green words to view help

Settings and Preferences

Settings and Preferences

Forum Preferences

Setting Your Forum Area Preferences

Defining Your Forum Conference Nickname

Automatically Filing Forum Messages You Send

Selecting a Folder for Forum Messages You Send

Setting Forum Conferencing Preferences

Showing Multiple Private Chat Conferences in One Window or Many

Setting the Retention Period for Your Prohibited Members List

Keeping Records of All Your Forum Conferences

Saving All Forum Conferences Recorded in the Same Public Room to the Same File

Ignoring Invitations to Private Chat Conferences

Ignoring Invitations to Group Conferences

Retrieving Graphics Files in Forum Conferences

Retrieving Sound Files in Forum Conferences

Saving All Files Retrieved in Forum Conferences

Retrieving Forum Logos

Reviewing Forum Areas That You Have Visited

Deleting the Records of Forum Areas That You Have Visited

Chat Preferences

Setting Chat Preferences

Creating a Chat Transcript File

Appending Chat Text to a File

Ignoring Private Chat Invitations

Ignoring Group Chat Invitations

Making Additions to the Prohibited Members List Permanent or Temporary

Requesting that Graphics Files be Retrieved

Requesting that Sound Files be Retrieved

Requesting that All Retrieved Files be Saved

Fonts/Sounds Preferences

Setting Your Fonts/Sounds Preferences

Changing the Appearance of Letters on Your Screen

Disabling Sound

General Preferences

Setting General Preferences

Defining Your Default Internet Browser

Requesting a Save Opened Graphics Prompt

Retrieving Graphic Versions of Menus

Displaying All Warning Dialogs

Seeing What’s New When You Connect

Defining Default Directories

Connection Preferences

Setting Connection Preferences

Adding Prefix/Suffix Information to an Access Phone Number

Creating a Connection Set

Defining a Connection in Windows 95

Deleting a Connection Set

Confirming Your Dial-Up Networking Modem Settings

Changing Your Member Name

Changing Your Member ID

Changing Your Password

Changing Your Access Phone Number

Changing Your Communications Port

Changing Your Baud Rate

Changing Your Access Network

Changing Your Dial Type

Manually Adding an Access Phone to the List of Recently Used Access Phones

Obtaining an Access Phone Number for a Location

Using a Different Local Access Phone Number

Mail Preferences

Setting Mail Preferences

Auto-Deleting Retrieved Mail from Your Mailbox

Viewing Your Mailbox Before Retrieving Mail

Auto-Filing Sent Mail

Including Yourself when Replying to All

News Preferences

Setting Your News Preferences

Requesting that Retrieved News Articles be Removed from Folders

Terminal Preferences

Setting Your Terminal Preferences

Defining the Terminal Emulation Capture Buffer Size

Automating Keystrokes in Terminal Emulation

Creating a Terminal Emulation Log File

Printing a Terminal Emulation Session

Setting Your Terminal Type

Toolbar Preferences

Setting Your Toolbar Preferences

Inserting a Toolbar Button

Deleting a Toolbar Button

Advanced Preferences

Setting Advanced Preferences

Defining Logon Parameters

Defining a Time-Out Value

Defining a Retries Value

Enabling Carrier Detect

Specifying an X.121 Calling Address


Please consult the Index

Please consult the Help Index for the specific topic you want more information about.


Reference List of Topics

CompuServe Customer Service

Customer Service Updates

Sending a Feedback Message to Customer Service

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries

Desktops

Online and Offline Desktops

Forum Desktop

News Desktop

Mail Center

Chat Desktop

Browser Desktop

Commands

About CompuServe for Windows

Address Book

Add to Favorite Places

Browser Desktop

Change Member Profile

Change Nickname

Chat

Clear

Close

CompuServe Directory

Connect

Connection Status

Contents

Contribute Library File

Conference Center Desktop

Copy

Copy To

Create Forum Message

Create New Mail

Cut

Disconnect

Executive News Service

Exit

Favorite Places

Filing Cabinet

Filing Cabinet Utilities

Financial Portfolio

Find

Forum Desktop

Forums and Communities

Get Announcements

Get New Mail

Get Waiting Messages

Go

Main Menu

How to Use Help

Ignore All Invitations

Internet

Latest News

Latest Weather

Leave

Main Menu

Member Services

Modify Prohibited List

New Forum Message

New Mail Message

New Text File

News Desktop

Open

Paste

Paste From

Preferences

Print

Print!

Printer Setup

Rooms List

Run

Save

Search for Help on

Search

See More Messages

Select All

Send/Retrieve All Mail

Send File

Stock Quotes

Support Forums

Table of Contents

Terminal Emulator

To-Do List

Tracking

Undo

Upgrading from CompuServe Information Manager (CIM)

What's New

Who’s Here List

Online Destinations

Accessing a CompuServe Service or Internet Location

Accessing the CompuServe Directory

Adding Member Information to Your Address Book

Contributing a Forum File

Finding a Forum Library File

Finding Members of CompuServe

Finding Services on CompuServe

Finding Forum Areas

Finding Internet-Related Services on CompuServe

Grouping Your Favorite Services

Learning About Services on CompuServe

Marking a Forum File for Later Retrieval

Retrieving a File from a Forum Area

Reviewing Recent Destinations

Sending a File in CompuServe Mail

Understanding Forum File Types and File Extensions

Viewing Forum File Information

Mail Center

Accessing the Address Book

Addressing a Mail Message

Assigning Urgency Status

Auto-Deleting Retrieved Mail from Your Mailbox

Auto-Filing Sent Mail

Changing an Address Book Entry

Controlling Text Formatting in a Message

Copying Mail Message Address Information to Your Address Book

Creating a Custom Signature for Messages

Creating a Mail Message

Creating a New Folder in the Filing Cabinet

Deleting an Address Book Entry

Deleting an Incoming CompuServe Mail Message

Deleting a Mail Message from the Outgoing Messages Folder

Deleting Items in the Filing Cabinet

Filing an Incoming CompuServe Mail Message

Forwarding a CompuServe Mail Message

Including Yourself when Replying to All

Making a Group Mailing List Entry

Making an Address Book Entry

Making an Individual Address Entry

Opening an Incoming CompuServe Mail Message

Preventing Message Recipients From Seeing the Recipient List

Printing a CompuServe Mail Message

Replying to a CompuServe Mail Message

Requesting a Return Receipt

Retrieving Mailbox Messages

Reviewing or Editing Outgoing Messages

Searching for CompuServe Mail Messages

Searching for CompuServe Mail Messages by Date

Searching for CompuServe Mail Messages by Filing Cabinet Folder

Sending a File in CompuServe Mail

Sending a Mail Message from the Outgoing Messages Folder

Setting Message Options in CompuServe Mail

Sorting Incoming CompuServe Mail Messages

Sorting Outgoing Messages

Specifying a Release Date

Specifying an Expiration Date

Viewing Your Mailbox Before Retrieving Mail

Visiting Your Mailbox

What is a Mailbox?

Forum Areas

Attending a Forum Conference

Automatically Filing Forum Messages You Send

Browsing Forum Libraries

Browsing Forum Messages

Contributing a Forum File

Creating a Forum Message

Creating a Custom Signature for Messages

Defining Your Forum Conference Nickname

Deleting Items in the Filing Cabinet

Deleting the Records of Forum Areas That You Have Visited

Displaying a Waiting Message in a Forum Area

Ignoring Invitations

Ignoring Invitations to Private Chat Conferences

Ignoring Invitations to Group Conferences

Keeping Records of All Your Forum Conferences

Marking a Forum File for Later Retrieval

Participating in a Forum Conference

Replying to a Message

Retrieving a Forum Message Topic

Retrieving Forum Logos

Retrieving Graphics Files in Forum Conferences

Retrieving Sound Files in Forum Conferences

Reviewing Forum Areas That You Have Visited

Reviewing Your Forum Member Profile

Saving All Files Retrieved in Forum Conferences

Saving All Forum Conferences Recorded in the Same Public Room to the Same File

Searching Forum Library Files

Searching Forum Library Files by Contributor

Searching Forum Library Files by Date

Searching Forum Library Files by Section

Searching Forum Messages

Searching Forum Messages by Date

Searching Forum Messages by Section

Selecting a Folder for Forum Messages You Send

Setting Forum Conferencing Preferences

Setting the Retention Period for Your Prohibited Members List

Setting Your Forum Area Preferences

Showing Multiple Private Chat Conferences in One Window or Many

Tracking Other Forum Members

Voting in a Moderated Conference

What is a Forum Area?

News Desk

Creating a Personal Folder

Deleting a Personal Folder

Deleting a News Article

Deleting from an ENS Folder

Emptying a Personal Folder

Modifying a Folder

Opening a Folder

Printing a News Article

Reading a News Article

Retrieving an Entire Folder

Saving a News Article

Searching for a News Article

What is the Executive News Service?

Chat

Accepting a Private Chat Invitation

Adding Someone to Your_Prohibited Members List

Changing a Prohibited Member From Temporary to Permanent

Choosing Your Chat Nickname

Making a Friend on CompuServe

Finding Who's Here

Going to a Public Room in CompuServe Chat

Ignoring Invitations

Joining a Group in CompuServe Chat

Leaving a Group in CompuServe Chat

Leaving a Private Chat in CompuServe Chat

Leaving a Public Room in CompuServe Chat

Listing CompuServe Chat Public RoomsListing_CompuServe_Chat_Rooms

Nickname Rules

Participating in a Group in CompuServe Chat

Participating in a Private Chat in CompuServe Chat

Participating in a Public Room in CompuServe Chat

Recording a Chat on CompuServe

Removing Someone From Your Prohibited Members List

Reviewing Your Forum Member Profile

Setting Chat Preferences

Setting Up a Group in CompuServe Chat

Setting Up a Private Chat in CompuServe Chat

What is Chat?

Internet

Accessing a Site

Accessing Newsgroup Articles

Checking Proxy Server Settings

Internet-Related Forum Areas

Finding Newsgroups

Finding Web Sites

Making a Personal Home Page on the World Wide Web

Overview of the Internet

Posting an Article

Retrieving a File

Retrieving Marked Articles

Selecting a Site

Submitting a File

Subscribing to Newsgroups

Surfing the Internet

Using an Internet Browser

Viewing a File in FTP

What Can You Do with FTP?

What Can You Do with Telnet?

What is a USENET Newsgroup?

What is HTML?

What is the World Wide Web?

Settings and Preferences

Forum Preferences

Automatically Filing Forum Messages You Send

Defining Your Forum Conference Nickname

Deleting the Records of Forum Areas That You Have Visited

Ignoring Invitations to Private Chat Conferences

Ignoring Invitations to Group Conferences

Keeping Records of All Your Forum Conferences

Retrieving Forum Logos

Retrieving Graphics Files in Forum Conferences

Retrieving Sound Files in Forum Conferences

Reviewing Forum Areas That You Have Visited

Saving All Files Retrieved in Forum Conferences

Saving All Forum Conferences Recorded in the Same Public Room to the Same File

Selecting a Folder for Forum Messages You Send

Setting Forum Conferencing Preferences

Setting the Retention Period for Your Prohibited Members List

Setting Your Forum Area Preferences

Showing Multiple Private Chat Conferences in One Window or Many

Chat Preferences

Setting Chat Preferences

Making Additions to the Prohibited Members List Permanent or Temporary

Creating a Chat Transcript File

Appending Chat Text to a File

Ignoring Private Chat Invitations

Ignoring Group Chat Invitations

Requesting that Graphics Files be Retrieved

Requesting that Sound Files be Retrieved

Requesting that All Retrieved Files be Saved

Fonts/Sounds Preferences

Setting Your Fonts/Sounds Preferences

Changing the Appearance of Letters on Your Screen

Disabling Sound

General Preferences

Setting General Preferences

Creating a Custom Signature for Messages

Defining Your Default Internet Browser

Requesting a Save Opened Graphics Prompt

Retrieving Graphic Versions of Menus

Displaying All Warning Dialogs

Seeing What’s New When You Connect

Defining Default Directories

Connection Preferences

Setting Connection Preferences

Adding Prefix/Suffix Information to an Access Phone Number

Creating a Connection Set

Defining a Connection in Windows 95

Deleting a Connection Set

Confirming Your Dial-Up Networking Modem Settings

Changing Your Member Name

Changing Your Member ID

Changing Your Password

Changing Your Access Phone Number

Changing Your Communications Port

Changing Your Baud Rate

Changing Your Access Network

Changing Your Dial Type

Manually Adding an Access Phone to the List of Recently Used Access Phones

Obtaining an Access Phone Number for a Location

Using a Different Local Access Phone Number

Mail Preferences

Setting Mail Preferences

Auto-Deleting Retrieved Mail from Your Mailbox

Viewing Your Mailbox Before Retrieving Mail

Auto-Filing Sent Mail

Including Yourself when Replying to All

News Preferences

Setting Your News Preferences

Requesting that Retrieved News Articles be Removed from Folders

Terminal Preferences

Setting Your Terminal Preferences

Defining the Terminal Emulation Scrollback Buffer Size

Automating Keystrokes in Terminal Emulation

Creating a Terminal Emulation Log File

Printing a Terminal Emulation Session

Setting Your Terminal Type

Toolbar Preferences

Setting Your Toolbar Preferences

Inserting a Toolbar Button

Deleting a Toolbar Button

Advanced Preferences

Setting Advanced Preferences

Defining Logon Parameters

Defining a Time-Out Value

Defining a Retries Value

Enabling Carrier Detect

Specifying an X.121 Calling Address


Glossary

- A -

a:

About box

abstract

access

access number

Address Book

address format

address type

ALT key

ALT key command

Alternate connection settings

attach

- B -

baud rate

bcc

binary

browse

browser

bulletin

button

- C -

c:

carrier detect

chat

checkbox

child message

click

Clipboard

Comm Port

command

command button

common directory

communications network

\CSERVE, C:\CSERVE

CompuServe Directory

CompuServe Ribbon

connected

connect time

Control key command

Conference Center

copy to

CompuServe Mail

CUSIP number

conference

conference room

contribute

- D -

database

decompress

default

desktop

device driver, driver

dial type

dial PPP

dialing prefix

dialing postfix

dialog, dialog box

direction keys

directory

Disconnect

display

double-click

download

drag-and-drop

drive identification

- E -

Electronic Conference Center

ENS

enter

execute

Executive News Service

Exit

explore

extension

extract

- F -

FAQ

Favorite Places

file

file abstract

file extension

file name

File Transfer Protocol (FTP)

Filing Cabinet

folder

font

Forum area

Friends List

FTP

full text

full-text search

- G -

GIF

graphical menu

- H -

highlight

host computer

hypertext

- I -

icon

Incoming Message Folder

information service

initialize

Internet

Invitation

invite

- J -

JPEG

- K -

keyword

KQP

- L -

LAN

Leave

library

lobby

local

log file

log off

log on

- M -

Mail

mailbox

mailing list

map

MAPI

mark

member

Member ID number

menu

menu bar

message

message board

message map

message number

modem

modem failure pattern

modem success pattern

monitor

multiplayer games

multi-tasking

- N -

navigation

navigation commands

network

news clipping folder

Newsgroups

nickname

notebook

notice

- O -

observe

offline

online

operating system

option

option button

Outgoing Message Folder

- P -

parent message

participate

password

paste

path

path specification

Personal Address

PIC

PNG

port

PowerSearch

PPP

preferences

press

private group

profile

progressive JPEG

Prohibited List

prompt

protocol

pulldown listbox

- Q -

query

QuickSearch

- R -

random-access memory (RAM)

recipient list

retries or redial attempts

retrieve

return key

ribbon

right-click

room

root directory

RVU

- S -

screen

scroll

section

select

session

shift-click

sibling message

side button

signup

status line

stop bit

subdirectory

sysop

- T -

tab

TCP/IP

telnet

terminal

Terminal Emulation

terminal log

text

thread

ticker file

toolbar

top tab

topic

tracking

type

- U -

unmark

upload

URL

USENET Newsgroups

- V -

view

view mode

- W, X, Y, Z -

waiting messages

What's New

window

Winsock

World Wide Web


a:

The usual drive identification for a floppy disk drive.  See also drive identification.


About box

A dialog box that provides version and copyright information about CompuServe 4.


abstract

See file abstract.


access

To start up a service or software program, or to reach a menu or file.


Address Book

Storage area on your computer where you can keep names, addresses, and other important information about your regular Internet and CompuServe Mail correspondents.


ALT key

The key labeled ALT on the IBM PC and many compatible computers.  In terminal emulation, this key is combined with others to transmit ALT commands.


ALT key command

The combination of the ALT key and another key to transmit an instruction to your computer.


Alternate connection settings

The set of connection settings that you designate to be used in the event that you are unable to connect to CompuServe using the Current connection settings.  You can designate only one Alternate set per Current set.


baud rate

Signals transmitted per second over a communications link.  In Connection Settings, you can select any baud rate your modem supports.


binary

Files stored in binary format, such as executable files, word processor files, and spreadsheet files.


browse

To explore the hierarchy of CompuServe services, the hierarchy of messages, or the library files in a Forum area.


browser

Software tool for reading hypertext documents on the Internet World Wide Web.  See also hypertext and World Wide Web.


bulletin

Late-breaking news concerning a Forum service and community.


button

See command button.


c:

The usual drive identification for a hard disk drive.  See also drive identification.


click

To select an icon, a button, a list item, or some other object on your screen by depressing and then immediately releasing the button on the left side of your mouse while the mouse pointer is situated on the object.  See also click-and-hold and double-click.


command

A choice on a pull-down menu or an instruction you enter while in terminal emulation mode.


command button

A rectangular button in a dialog box that initiates the indicated action, such as the OK button, the Cancel button, and the Help button.


common directory

The directory (we suggest C:\CSERVE) that contains files for use by all CompuServe communications software so that such programs can access the same Address Book, Filing Cabinet, connection settings, and so on.


communications network

The combination of lines, satellites, and machines that allows computers to exchange information.


\CSERVE, C:\CSERVE

The directory or folder suggested by CompuServe for installation of CompuServe software.  If you install CompuServe 4 in C:\CSERVE, you can also easily install other CompuServe communications software in C:\CSERVE and use the same Address Book, Filing Cabinet, and connection settings.


CompuServe Directory

A guide to Forum areas and other services on CompuServe.  Access the directory from the Help menu and search for services by description or name.


CompuServe Mail

Electronic mail system for CompuServe members.  CompuServe Mail allows for message exchange between CompuServe members and members of many other electronic mail services, such as Deutsche Bundespost and Internet.


CompuServe Ribbon

The row of buttons that appears at the top of your screen.  Most buttons represent menu commands, such as the Go and Address Book commands.  See also menu bar and Toolbar.


connect time

The amount of time you are connected to CompuServe.


Control key command

The combination of the Control key plus a letter key.  These keys are sometimes used to control the flow of text in some terminal emulation services.


Conference Center

See Electronic Conference Center.


CUSIP number

A unique, standardized identification number assigned to a security issue or company.


conference

A ‘live' electronic conversation that you can participate in or observe, including casual chats, scheduled meetings, and guest lectures.


conference room

Where a Forum conference takes place.  Each Forum area has several conference rooms.


contribute

To copy a file from disk storage on your computer to a Forum library on CompuServe.


database

Online repository of information.  You can search databases, such as Business Database Plus and Computer Database Plus to scan abstracts, read the full text of published materials, and download documents.


decompress

To expand an archive file created by a compression utility program, such as PKZIP or Stuffit.


default

Option that is set for you automatically.  Defaults streamline your activities because the computer uses what is already pre-set.  You can always change a default setting.


desktop

Onscreen area that organizes and arranges materials according to a distinctive look and feel.  For example, Forum areas, Chat rooms, and the News desk are distinctive desktops with their own special resources.


device driver, driver

A program that provides the means for controlling a device, such as a printer or a disk drive, that is attached to a computer.


dial PPP

See PPP.


dialing prefix

The series of modem commands that precede a telephone number to be dialed.  One common sequence is ATDT, where AT (attention) prepares the modem to take some action, D (dial) indicates what action, and T (tone) defines which way the action is to be taken.


dialing postfix

The modem command following a telephone number to be dialed, indicating that the number is complete.  One common dialing postfix is ^M, which is the modem equivalent of a carriage return.


dialog, dialog box

Window on your screen where you supply specific instructions.  You might do this by typing information in a text box or clicking a checkbox.


direction keys

Keys (on your keyboard) with arrows on them.  They allow you to scroll up and down or left and right within a dialog.  See also scroll.


directory

A subdivision of disk files, usually by type or topic.  Your hard drive has a directory, called the root directory, which provides pointers to all of the disk's files.  You can create additional directories, which are subdirectories to the root directory.  Directories can also be referred to as folders in some systems.


Disconnect

A command that disengages the communications link between you and CompuServe, yet leaves CompuServe 4 running.  See also Leave and log off.


display

To transmit text or other graphic representations to your computer's screen.


double-click

To select a list item or other object on the screen by quickly pressing and releasing the left button on your mouse twice in succession while the mouse pointer is situated on the screen object.  Double-clicking typically selects both the object and a default action.  See also click and click-and-hold.


download

See retrieve.


drag-and-drop

To copy or move a list item or other screen object from one window (or other region on your screen) to another.  You do this by pressing the left button on your mouse while the mouse pointer is situated at the object, and then holding the button down while you move the mouse, finally releasing the button when the object is in its new location.


drive identification

The designation for a disk drive, typically a letter.  This identification tells your disk operating system which drive to access.


Electronic Conference Center

An online area where you can learn about and attend conferences, often involving invited guests and celebrities.


ENS

See Executive News Service


enter

To transmit instructions or information by typing them and pressing the return key.  In terminal emulation, you enter information in response to prompts.


execute

To perform a command or a program.


Executive News Service

A comprehensive collection of various news wires, reporting up-to-the-minute news, sports, and financial information.  ENS includes a powerful story search feature, which intercepts stories about designated subjects and clips or keeps them for you in up to three personal electronic folders.


Exit

The command on the File menu that ends your CompuServe 4 session.  If you are connected to CompuServe when you choose Exit, you will be disconnected automatically.


extension

See file extension.


extract

See decompress.


FAQ

Internet acronym for frequently asked questions.  Lists of FAQs and answers are provided in each of CompuServe's Internet services.


file

A collection of related information.  A file may contain a set of records, lines of text, or program instructions.


file abstract

A summary of a file in a Forum library that contains information such as description and size.


file extension

Part of a file identification, often used to indicate what kind of data a file contains.  When present, the extension can be any combination of up to three letters and digits, and it must be separated from the file name by a period (.).


file name

Required portion of a file identification.  The name of a file in a Forum library on CompuServe can be up to six characters long.  The first character must be a letter, and the remainder can be any combination of letters, numbers and hyphens (-).  Also used to refer collectively to the complete file identification for a file if a file extension is used.


File Transfer Protocol (FTP)

Software tool for transferring files between computers on the Internet.  You can use FTP to retrieve a file from a remote host computer.


Filing Cabinet

Storage area on your computer that you use to store and organize messages and other documents that you retrieve from CompuServe.


Forum area

A special interest group for CompuServe members.  Hundreds of Forum areas exist on CompuServe.  Forums have message boards, data libraries, and conference rooms where special seminars and meetings take place.


Friends List

This is your record of names and CompuServe Mail addresses of your Chat and Forum friends.


FTP

See File Transfer Protocol.


full text

Whole and uncut document.  Several databases offer access to full-text articles that you can read or retrieve to your computer.


full-text search

A database search that finds any article containing a designated keyword.  See also keyword.


graphical menu

Expanded version of a CompuServe list menu that includes graphic images and buttons you can click to access related areas.


host computer

Any mainframe computer to which your computer must be connected in order to access host-based services.


hypertext

Method of presenting information where certain terms are linked to other documents.  Selecting one of these terms displays the linked document, which may be text, graphics, or almost any kind of information related to the term.  See also browser and World Wide Web.


icon

A graphical representation of a service or command.


initialize

To begin operating a program.  On your computer, initialization procedures may include copying necessary files to your hard drive and then proceeding to the appropriate subdirectory.


Internet

A collection of millions of computers on many public and private networks, which function as a single global network.


invite

To ask one or more people to join a private group conversation in a Chat room or a Forum Conference room.


JPEG

Joint Photographic Experts Group.  Standards group that defined a file format and image compression format called JPEG.  This format is widely used on CompuServe.  It uses a 24 bit compression algorithm that actually removes some of the graphic information upon compression.  A significant amount of information can be removed without a noticeable loss in image quality.  This compression is based on the premise that the human eye cannot detect this lost information.


library

A Forum area's reference section, ideal for long-term storage of lengthy, structured documents or software programs contributed by Forum members for Forum members.


lobby

The initial entrance to a Chat or Forum area.


local

Relating only to your computer, to distinguish it from another computer that you are communicating with.


log off

To disconnect from CompuServe.


log on

To connect to CompuServe.


keyword

A portion of a word, a whole word, or a phrase that guides your search through a database, a Forum library, or the Executive News Service.  All available topics and files are selected based on the spelling of keywords, regardless of their case.


Leave

The command that terminates a CompuServe service without disconnecting from CompuServe.  See also Disconnect.


log file

A file where you record your dialogue with CompuServe in a terminal emulation service.  Also, a file that records the ongoing conversation in a Conference room, Chat room, or conference in the Conference Center.


Mail

See CompuServe Mail.


mailing list

You can combine one or more of your Address Book entries into categories called mailing lists.  Then you can send a message to all members of a mailing list by addressing the message to the mailing list name.


map

See message map.


mark

To select an item in a list for a later action.  For example, while browsing in a Forum library, you can mark files that interest you and retrieve them later.  A marked item is sometimes denoted by an icon placed beside the item when marked.  In your CompuServe 4 software, the Retrieve Later button is used to mark items for later retrieval.


menu bar

Horizontal bar at the top of the screen showing the major groups of functions offered by CompuServe 4.  See also CompuServe Ribbon.


message

Online version of a letter.  You can exchange messages with Forum members, CompuServe members, and subscribers to many electronic mail services.  You can print your messages, read them online, or retrieve them to the Filing Cabinet.  See also CompuServe Mail.


message board

The place where Forum messages are posted.


message map.

A diagram of the relationships among messages in a Forum topic.  In a Forum area, one message often inspires several responses, and the conversation continues from there, forming a message thread.  A message map tracks who started the conversation and who picked it up afterward.


message number

Each Forum Message has a unique number assigned to it.  This number identifies the message from all other messages.


modem

A device that converts the digital information produced by a computer into analog form for transmission over a communications link.  A modem also converts the analog information received from a communications link into digital form for processing by a computer.


modem failure pattern

The message sent to your computer by your modem when it is unable to establish a connection with a remote computer system.


modem success pattern

The message sent to your computer by your modem when it has established a connection with a remote computer system.


monitor

A video display unit attached to your computer, so named because it allows you to monitor the information you exchange with the computer processor.


multiplayer games

Online games that can be played simultaneously by different people in different places.


navigation

Moving around CompuServe.  You can use any combination of menus and commands to navigate on CompuServe.  See also navigation commands.


navigation commands

The commands you can use to navigate, or move about, on CompuServe.


network

An interconnected set of computers that can communicate with each other.  It is best to consider the network as a separate entity that lies between your computer and a remote computer system.

See communications network.


news clipping folder

Temporary clipping folder that automatically collects timely stories about major events and issues.


Newsgroups

See USENET Newsgroups.


nickname

A name that identifies you in a Chat room or a Forum area.  You can change your nickname anytime.


notice

Bulletin for Forum members from a Forum administrator (Sysop).  Also referred to as an announcement or news flash.


observe

To listen to the conversation in a Chat room or Forum conference room without anyone knowing you are there.  This may be done while you are participating in another conversation.


offline

Not connected to CompuServe.


online

Connected to CompuServe through a communications network.  Also used to refer to areas that reside on CompuServe (and not on your computer), such as your CompuServe mailbox.


operating system

The organized collection of programs and data that controls the operation of the computer, such as Windows.  The operating system provides the link between you (or the programs you install) and the computer's hardware.


option button

Small, round button in a dialog box that allows you to designate specific preferences.  You can select only one option when the option buttons are in a group.


password

Personalized secret code word required to connect to CompuServe.  You can change your password as often as you'd like. Never tell anyone your password


path

The logical location of a file in your computer's disk storage.  Every file is part of a directory, which may in turn be part of another directory, and so on up to the root directory, which is the top directory for a disk.


path specification

The disk and/or directory designation(s) that may be required to completely identify a file.  Also known as the pathname.


Favorite Places

An area where you keep track of the services you access most frequently; you can add or delete services at will.  When you select a service from your Favorite Places, you go directly to that service.


Personal Address

A CompuServe Mail address that you can use instead of your member ID number.  A good Personal Address, such as some variation of your name, should be easy for people to remember when they want to send you messages.  A Personal Address can have from two to 32 characters, including letters, numbers, and underscore characters (_), but no spaces or any other special characters.  At least one character must be a letter, and no character can be repeated more than four times in succession.


PowerSearch

Advanced tool for searching Ziff databases, which lets you choose a search method and provides search terms to streamline your search.  See also QuickSearch.


preferences

Options that lets you customize various aspects of your CompuServe 4 software.


press

To depress one or more keys simultaneously.  You can initiate some actions by pressing the Alt key or Control key and another key at the same time.  See also type.


private group

A group in a Forum conference room or Chat room that consists only of those members invited to participate.


profile

A file containing information on each Chat member, usually including a nickname and general interests.  You decide whether you want to establish a profile for yourself.


prompt

Request for specific instructions or information.  A prompt often requires you to enter a response in order to continue.  Terminal emulation uses prompts to operate.  See also terminal emulation.


protocol

Set of rules governing computer-to-computer communication.


query

Refers to a search term or combination of terms that you use to search for particular items.


QuickSearch

Search tool available in several CompuServe services where you can provide search terms to streamline your search.  See also PowerSearch.


random-access memory (RAM)

The main memory of a computer system, which holds the operating system and any currently loaded application programs.  RAM is so called because stored information is accessed at random, which means that the computer takes the same amount of time to reach any one information unit (on average), regardless of the order in which the units are stored.


retries or redial attempts

Number of times your modem will try to connect to CompuServe if your first try isn't successful.


retrieve

To copy a file from a Forum library on CompuServe to disk storage on your computer.


return key

Carriage return key.  This key is sometimes called the Enter key or return key on your keyboard.


ribbon

See CompuServe Ribbon.


right-click

To point to an item with your mouse and then click the button on the right.  Right-clicking is an easy way to review available actions in certain windows, such as editing options when composing or editing a Mail or Forum message.


root directory

The main or top-level directory for a disk.  The root directory can list files and/or other subordinate-level directories.  These directories may in turn list any combination of files and their own subdirectories.


screen

The surface of any display device.  Also, a collection of output data organized for presentation at one time on such a device.


scroll

To move horizontally or vertically through a list, article, or other text document.  See also direction keys.


section

An area of a message board in a Forum area.  Also an individual library in a Forum area.  Each forum has several sections, each of which focuses on some more specific aspect of the Forum area's overall area of interest.


select

To pick one or more items from a list.


session

The whole sequence of activities performed when you use CompuServe -- from logging on to CompuServe through logging off.  Also, the general term for the whole sequence of activities from starting the CompuServe 4 software to exiting it or from accessing an individual CompuServe service to leaving it.


shift-click

To point your mouse at an item, and hold down the Shift key while you click the left mouse button.


Special Events

A free service that reports current and upcoming special offers, promotions, or opportunities available on CompuServe.


status line

The line that appears at the bottom of your screen while you are using CompuServe 4.  It displays various types of information.


stop bit

A bit that marks the end of each character (byte) transmitted.


subdirectory

Any directory subordinate (possibly by more than one level) to the root directory.


sysop

System operator.  A Forum member who is in charge of the forum and can answer questions about the Forum and resolve most problems you encounter.


TCP/IP

Transmission Control Protocol/Internet Protocol is the standard Internet protocol that lets computers of different kinds communicate.


telnet

Software tool that lets you log on to remote computers on the Internet.  With telnet, you can access public files and databases and run applications on remote computers.  You can also access CompuServe from any Internet host.


terminal

Any device that lets you communicate with a remote computer system.  So named because it is usually at the terminus or end of a communications network.


Terminal Emulation

The mode in which your computer emulates a terminal.  Some services require that you use them in terminal emulation, where you navigate with textual commands instead of windows.


terminal log

See log file.


text

The contents of a message or a readable file.


thread

A group of Forum messages with a common subject.  Also called a topic.


ticker file

General term for a file containing multiple ticker symbols and/or CUSIP numbers.  You might want to create a ticker file in your financial file area to generate financial reports on multiple issues.


topic

A group of Forum messages with a common subject; a thread of connected messages.  Also the subject of such a group or thread.


type

To depress a series of keys in succession.  See also press.


unstuff

See decompress.


upload

See contribute.


USENET Newsgroups

Internet bulletin-board system where messages are grouped hierarchically under topic headings.


Member ID Number

CompuServe account identification number. Your Member ID number is your electronic mailing address and is listed beside your name in the Member Directory.  76846,731 is an example of a Member ID number.


view

To read a document or display a graphics file.


What's New

An online service that provides the latest news and information about topics of interest to CompuServe members.  What's New also provides access to a searchable archive of What's New articles.


World Wide Web

Hypertext-based tool for browsing the Internet. Using a Web browser, you can move around the Internet via hypertext links.  See also hypertext and browser.


address type

The type of address you're sending mail to, for example, CompuServe, AOL, Internet, FAX machine.


Mailbox

A special area on CompuServe where your mail is collected until you retrieve it to your computer.


Recipient List

The list of the people to whom a mail message is addressed.  Each person who receives a copy of your message is called a recipient.


address format

The order in which you enter a recipient's address information. To send Internet mail, the address format is the address type, colon, name, “at” sign, domain name and extension. For example,

internet:jdoe@compuserve.com.


information service

A provider of information about one or more areas of interest.  When we refer to an information service, we usually mean an online information service.  CompuServe is the world's most comprehensive online information service, with more than 3,000 areas of interest, including business, education, and entertainment information services and products.


LAN

Local Area Network.  Two or more computers networked together by cables, satellite or phone lines.


menu

In a general sense, a list or row of choices, options or commands.  More specifically, one of several words displayed in a row just below the title in the upper left-hand corner of the CompuServe window.  You click on these words to view a list of related actions (commands).  You then click a command to initiate its function.  File and Edit are examples of menus.


Notebook

A small computer that can be carried easily, also called a laptop computer.


Connected

To be connected means that your computer has established contact with one or more other computers, allowing you to share mail and files.


Port

The connectors on the back of your computer where you connect devices such as the mouse, keyboard, printer, and modem.


Invitation

If someone else on CompuServe wants to chat with you, he or she issues an invitation. You can accept or decline an invitation.


toolbar

The pictures or icons at the top of a window that let you perform various actions.  Toolbars usually duplicate commands found in the menus, but can be quicker to use.


folder

An electronic folder, like a physical one, is a place you create to store information.  Folders are used in the Filing Cabinet and many news services.  Also refers to a directory on some systems.


checkbox

Checkboxes control individual choices that are either turned on or off.  When the choice is turned on, the box has a checkmark inside it.  To turn a choice off or on, click in the checkbox.


option

A choice or feature available to you.


Tab

Tabs help you quickly get to where you want to be and also show you only the commands you need to see at that time.


Pulldown listbox

A box on the screen that shows the most common choice, but contains an arrow pointing down.  You can click on this arrow to see more choices.


Highlight

To highlight a choice means to select it, usually by clicking on the item or dragging the mouse pointer across it.  The color of the item changes to show that it's highlighted.


Tracking

Monitoring member activities in Chat.  You can track which rooms other members are entering and leaving.


Unmark

If a checkbox has an X in it (marked), that choice is “on.” To turn it off, remove the X by clicking in the check box.


Member

Anyone who has a CompuServe Member ID number.


Window

Windows are the boxes on your computer screen that organize programs and commands.  To make something happen, you simply click on an icon or picture in a window rather than typing in commands.


Chat

To communicate with others online, except that you type instead of talk.


Paste

To place text or a picture in a new location.  Pasting is usually the second half of a Cut and Paste or Copy and Paste operation.


Copy to

To create a copy of an item and put it in a new location.  You can select a file on your hard drive and copy it to a diskette.


MAPI

Messaging Application Program Interface; allows the exchange of mail and messages across various platforms and applications.


Winsock

Windows Sockets.  Winsock is the interface between TCP/IP (Transmission Control Protocol/Internet Protocol) and Windows.


Dial Type

Indicates whether your computer has to dial a number to connect to CompuServe.  This usually is Manual; select Direct only if your computer is hard-wired to another computer system which provides the connection for you.


Prohibited List

A list of people you don't want to receive invitations to chat from.  You can block someone temporarily or permanently.


Parent message

The first or root message in a topic thread.


Sibling message

One of several messages in a thread, usually a reply or response to the Parent message.


Child message

A reply or response to the first message in a topic thread.


Participate

To actively take part in a Chat discussion.  You would ask questions or offer comments, instead of merely observing.


Room

A place in one of CompuServe's Forum areas where people go to have a conversation among themselves or discuss a topic that is not of interest to everyone else in the Forum area.  For example, maybe you're in the Gardening Forum area and realize that three of you are from the same hometown.  The three of you can go to a room to discuss old times.


Explore

To look around CompuServe to discover new and fun things to do online.  Exploring is safe -- you won't incur extra charges unless you agree to.


View mode

When you're in a library in a Forum area, you can view or look at a file before you retrieve or download it.


Incoming Message Folder

A folder in your Filing Cabinet.  The place on your computer that mail messages are copied to when you retrieve them.


Outgoing Message Folder

A folder in your Filing Cabinet.  The place on your computer that mail messages are stored in until you connect to CompuServe and send them.


PNG

Portable Network Graphics.  An extensible file format for both 8 or 24 bit lossless, portable, well-compressed storage of raster images.  PNG provides a patent-free replacement for the GIF format and can also replace many common uses of TIFF format.  Indexed-color, grayscale and truecolor images are supported, plus an optional alpha channel.


Waiting Messages

Messages sent to you in Forum areas, usually a response to a question you've asked or comment you made.  You can get directly to these without having to read all the other messages in that Forum area.


Attach

When you send a mail message, you can include or attach files, such as articles or pictures.


PPP

Point-to-Point Protocol.  A communications protocol that lets you connect to the Internet using a telephone line.


URL

Uniform Resource Locator, or the address of a Web page on the Internet.


Multi-tasking

To do more than one thing at a time.  For example, you can be retrieving files while reading mail.


Signup

The process of joining or becoming a member of CompuServe.


Clipboard

A temporary storage place within Windows.  When you cut or copy text or a picture, it goes on the Clipboard until you paste it somewhere else.  You can store only one thing at a time on the Clipboard.


Font

The shape and style of letters and numbers.  Two common fonts are Arial and Times New Roman.


Carrier Detect

A step in establishing communications involving the exchange of signals to ensure you have telephone line access.


Access Number

This is the telephone number you dial to connect to CompuServe, depending on your location.


Comm Port

The plug on the back of your computer used for communications, usually where your telephone line plugs in to your modem.


side button

One of the large, colorful, rectangular, graphic buttons that is displayed along the left side of the CompuServe window for many desktops.  You click a side button to reference a corresponding window (page) or task.


top tab

The top of certain windows (pages) that are displayed in the center of the CompuServe window.  Each top tab identifies a distinct page.  You click a top tab to view or access that page.


menu

Collection of related commands.  Menu names are displayed in the upper left-hand corner of the CompuServe window (above the Page box).  You click a menu name to view the menu.  You then click a command to initiate its function.  File and Edit are examples of menus.


GIF

Graphics Interchange Format, a graphics format featuring 8 bit color lossless compression and providing interchange between many platforms.  GIF was developed by CompuServe, and has been widely adopted in the online industry.  GIF is one of the formats that CompuServe 4 uses to display graphics online.


PIC

Pegasus Imaging Corp.  PIC is a proprietary JPEG file created by Pegasus Imaging Corporation.  This JPEG file is built with a BMP header which contains color palettes, comments, and other information about the file.  See JPEG or Go Pegasus for more information.


KQP

Konica Quality Photo.  A Pegasus Imaging Corp.  PIC JPEG file created by Konica Quality Photo for the PC PictureShow application.  PC PictureShow is a film scanning process which places a digitized roll of film onto a diskette.  See PIC, JPEG or Go Pegasus for more information.


RVU

Rapid View.  A standard progressive JPEG file created by Pegasus Imaging Corporation.  These files are viewable by any progressive JPEG viewer.  However, the RVU file may contain proprietary information only seen with a Pegasus decompression or viewer utility.  See JPEG, Progressive JPEG or Go Pegasus for more information.


Progressive JPEG

Progressively viewable Joint Photographic Experts Group.  See JPEG.  This format allows for an initial view of an image, giving the user a significantly degraded but good preliminary representation while the remaining image detail is received and viewed in succeeding passes.


bcc

Blind carbon copy recipient.  A bcc recipient receives a copy of a Mail message without being listed in any visible Recipient List.


Configuring the Windows NT Dial-up Remote Access Service (RAS Dialer)

Instructions for Windows NT 3.5.1

Instructions for Windows NT 4.0


Configuring the Windows NT 3.5.1 Dial-Up Remote Access Service (RAS Dialer)

If you have not added Remote Access Service (RAS), use these steps:

1.	In the Control Panel, double-click the Network icon.

2.	In the Network Settings window, click Add Software.

3.	In the Network Software window, select Remote Access Service.

4.	Provide a path to your NT distribution (disks, CD, or network location).  Then, RAS installs, and the Remote Access Program Group displays.

5.	In the Add Port window, select the port you want to use. (RAS offers to detect the modem connected to the port you selected. Click OK to auto-detect the modem.  NT shows the modem detected; click OK.  If RAS cannot distinguish between two or more modems with similar characteristics, NT provides a choice among several modems.)

6.	In the Configure Port window, the detected modem is selected.  In the Port Usage section, select Dial out only.

RAS is now installed. The next step is to configure it to dial CompuServe.

Editing SWITCH.INF

1.	Using a text editor such as Notepad or Edit, add the following section to the bottom of your SWITCH.INF file (usually located at \WINNT\system32\ras\switch.inf):

===========================================

[CompuServe]

COMMAND=<cr>

OK=<match>"e:"

ERROR_NO_CARRIER=<match>"NO CARRIER"

LOOP=<ignore>

COMMAND=+<cr>

OK=<match>"Host Name"

ERROR_NO_CARRIER=<match>"NO CARRIER"

LOOP=<ignore>

COMMAND=CIS<cr>

OK=<match>"User ID:"

ERROR_NO_CARRIER=<match>"NO CARRIER"

LOOP=<ignore>

COMMAND=######,####/GO:PPPCONNECT<cr>

OK=<match>":"

ERROR_NO_CARRIER=<match>"NO CARRIER"

LOOP=<ignore>

COMMAND=PASSWORD<cr>

CONNECT=<ignore>

2.	Type your CompuServe member ID and password in place of ######,#### and PASSWORD.

3.	Save the file.

How to Edit the RAS Phonebook

1.	Go to the Remote Access Program Group and double-click the Remote Access icon.

2.	In the resulting window, click Add.  The Add Phone Book Entry window appears.

3.	Type the title of the new entry, such as COMPUSERVE.

4.	Type your local access phone number, including any necessary prefixes (such as 9, to reach an outside line or *70 to disable call waiting).

5.	Leave the optional Description field blank.

6.	Make sure Authenticate using current name and password is not selected.

7.	Select the correct COM port for your modem.

8.	Click Modem, select the correct port speed, and select only the following:

•	Enable hardware flow control

•	Enable modem error control

•	Enable modem compression

9.	Click OK.

10.	Select the following:

•	Network option

•	PPP

•	TCP/IP

•	Request LCP extension

11.	Click TCP/IP Settings.

12.	Select Server Assigned IP address and Use specific name server addresses.

13.	Then enter DNS 149.174.211.5 and DNS BACKUP 149.174.213.5.

14.	Select Use VJ header compression and Use default gateway on remote host.

15.	Select Security and Accept any authentication including clear text.

16.	In the Terminal or Script section, select CompuServe in the After Dialing list. (The CompuServe option is available only if you made the necessary changes to SWITCH.INF)

17.	Click OK.

18.	Return to the Remote Access window. You’ll see a new setting for CompuServe.

19.	To connect to CompuServe, click Dial.


Configuring the Windows NT 4.0 Dial-Up Remote Access Service (RAS Dialer)

Unless otherwise noted, all settings or selections should be left at their defaults.

Note: You must have Administrator privileges to install RAS. TCP/IP and other necessary components should be installed along with RAS. If they are not installed correctly, consult your manual or VAR.

Note:  After you finish using the RAS/DUN connection, be sure to disconnect.

How to Install RAS/DUN in Windows NT 4.0

1.	Insert the Windows NT 4.0 CD in your CD-ROM drive.  The DUN installation software installs the RAS/DUN files from the CD.

2.	Double-click the My Computer icon, and then the Dial-Up Networking icon.  If RAS/DUN is not already installed, this takes you to the Welcome to Dial-Up Networking window.

3.	Click Install.

4.	In the Remote Access Setup window, select the modem to be used with RAS/DUN and click OK.  (If there is no modem installed, you see the Add RAS Device window instead.  Select Install Modem and, after installing the modem, click OK to proceed to the Remote Access Setup window.)

5.	In the Remote Access Setup window, click Configure.

6.	In the Configure Port Usage window, select Dial out only, and then click OK.

7.	In the Remote Access Setup window, click Network.

8.	In the Network Configuration window, make sure only TCP/IP is selected and click OK.  At this point, the software may install some additional files from the Windows NT 4.0 CD.

9.	If the Microsoft TCP/IP Properties window appears, click Cancel.  (This window appears if there is an installed network interface card that does not already have TCP/IP bound to it.)  Then, in the window with a warning that TCP/IP is not completely configured, click Yes.

10.	In the Remote Access Setup window, click Continue.

11.	To complete RAS/DUN installation, click Restart.

How to Set Up Your Connection Entry

1.	Double-click the My Computer icon and then the Dial-Up Networking icon.
Note:  If you are notified that RAS/DUN is not installed, see How to Install RAS/DUN in Windows NT 4.0.

2.	In the window that tells you the phonebook is empty, click OK.

3.	In the New Phonebook Entry Wizard window, type COMPUSERVE for the name and click Next.

4.	In the Server window, click the I am calling the Internet box and the Send my password as plain text if that’s the only way to connect box.

5.	Click Next.

6.	In the Phone Number window, type the local phone number that you dial to connect to CompuServe.  If you want to define any alternate numbers, click Alternate and type those numbers into the boxes.

7.	Click Next

8.	In the New Phonebook Entry Wizard window, click Finish.
Note: If this is the first time you have made a Dial-Up Networking entry, you will go through a few more windows; just click Next in each window.

9.	In the Dial-Up Networking window, click More.

10.	Click Edit entry and Modem properties.

11.	To place a shortcut on your desktop, click Create shortcut to entry.

12.	To review or modify basic information about the entry, click the Edit Phonebook Entry, Basic tab.

13.	To provide alternate phone numbers to dial, click the Alternates button in the Edit Phonebook Entry, Basic tab, and then enter the phone numbers.

14.	To modify some of the properties of your modem, click the Configure button in the Edit Phonebook Entry, Basic tab, and then edit the modem properties.

15.	Click the Server tab and make sure that only the TCP/IP box is checked.  (If any other box is checked, click it to remove the check mark.)

Note:  The Software compression box can also be checked.  However, in rare instances, this could cause problems.

16.	In the Server tab, click TCP/IP Settings.

17.	In the PPP TCP/IP Settings window, set the IP Address to Server assigned.

18.	Set the DNS to Server assigned.

19.	Leave Wins all zeros, click both boxes at the bottom, and then click OK.

20.	Click the Script tab and select cis.scp from the pop-up list.

Note:  To speed up the logon process, you can also change /go:pppconnect^m in the script to /noint/go:pppconnect^m.

21.	Click Before Dialing, make sure that the None box is checked, and then click OK.

22.	Click the Security tab and then click the Accept any authentication including clear text box.

Note:  Depending on your security settings, you may also have the option of preventing your password from being saved, so that you can re-enter it if necessary (see Step 34).

23.	Click the X.25 tab and make sure the settings are blank, and then click OK.

24.	Click More, and then select User Preferences.

25.	On the Dialing tab, set the number of retries and whether Dial-Up Networking redials if the connection is lost.

26.	Select Set Idle seconds before hangup, so that Dial-Up Networking disconnects if left idle.

27.	Make sure there is a checkmark in the box next to your current location (under Autodial by location).

28.	Click the Callback tab, and then click the No, skip callback box.

29.	Click the Appearance tab, and make sure that there are checkmarks in the check boxes next to all of the options.

30.	Click the Phonebook tab, and then click the The System Phonebook box.

31.	Click Close.

32.	In the Dial-up Networking window, select Dial.

33.	In the connect to CompuServe window, type your CompuServe member ID number in the User Name field and your password in the Password field.

34.	If you want to save your password, click the Save password box if it is available.  (This depends on your security settings.)  If you later need to change your password, you must also click the Unsave password on the Security tab (see Step 22).

35.	Click OK to dial.  Do not make any changes in the After Dial Terminal window, but watch the logon.  Your password is incorrect if you see the following after the password prompt:
?? LOGINE - Invalid entry - try again.

After you’ve logged on successfully, the Dial-up Network icon is in the SysTray on the taskbar.  Click this icon to hang up the connection, or select Open Dial-up Monitor to get information about your connection, including the DCE connection speed (bps) and your IP address (Details button).


Upgrading from CIM

Upgrading from CompuServe Information Manager (CIM)

CompuServe 4 is designed to run on the latest generation of Microsoft Windows software – Windows 95 and Windows NT.  It is very different from WinCIM (CompuServe Information Manager for Windows) and the CompuServe 2 series of software, which were designed to run on Windows 3 platforms.

If you wish to keep WinCIM or CompuServe 2.6, you should know that CompuServe 4 is installed in a separate folder, so it does not overwrite either of the earlier applications.  It does share common files (like the Address Book).

You can find information about the latest versions of all CompuServe software in the CompuServe Software Area (GO CSISOFT).

Known Limitations in This Version

If your Desktop Area setting is 640x480, you will not be able to reduce your desktop, because 640x480 is the minimum window size in CompuServe 4.

Filing Cabinet Conversion

The Filing Cabinet in CompuServe 4 stores documents in a different format from the Filing Cabinet in WinCIM or CompuServe 2.6.  Documents stored in the earlier Filing Cabinet must be converted before you can view them in CompuServe 4.  The first time you use CompuServe 4, the conversion is automatic.  Afterwards, you can convert documents stored in the WinCIM or CompuServe 2.6 Filing Cabinet to the CompuServe 4 format with the following procedure:

1.	Start the Filing Cabinet Conversion Utility (located in the CompuServe program group).

2.	Type the source and destination directory paths in the Convert Filing Cabinet window.

3.	Click Begin.


Recovering Hard Disk Space

If you are upgrading from WinCIM and you need additional space on your hard drive, here are some suggestions:

•	Delete C:\CSERVE\WINSIGN (old WinCIM Signup files) to recover 600K.

•	Delete C:\CSERVE\MOSAIC\CACHE (Mosaic cache files) to recover up to 5 MB (if you used the default cache size).

•	Delete C:\CSERVE\MOSAIC (Mosaic software) to recover up to to 1.9 MB.  However, be aware that this will also remove any hotlists you have in Mosaic.

•	Delete C:\CSERVE\WINCIM (WinCIM software) to recover approximately 2 MB.

Caution:  Do not delete the contents of your C:\CSERVE directory when you are deleting the sub-directories.

Please click a topic to learn more about CompuServe 4.

Topics

Introduction

New Features

Commands and Menus

Converting Your Filing Cabinet

Uninstalling CompuServe 4


Introduction

CompuServe 4 is the newest generation of CompuServe’s own telecommunications software package for interacting with CompuServe.  It is designed to run on Windows 95 or Windows NT computers, and it integrates the latest versions of the Microsoft Internet Explorer and Dial-Up Networking, the standard network communications tool for Windows 95 computing.

With CompuServe 4, you can switch seamlessly between CompuServe and the World Wide Web, and find and access Web sites as easily as you can find and access CompuServe services and products.


New Features

Custom Signature

Allows members to create a personalized signature that will be automatically added to their e- mail and forum messages.

Phone Access Lookup Database (PAL)

Allows members to lookup best access phone numbers without having to make a connection to the service.

New Vistas in Viewing

CompuServe 4.0.1 allows automatic viewing of files such as charts, spreadsheets, graphics, word-processing files, including Microsoft Office 97 documents, and other multimedia files.

Faster, more reliable connection to CompuServe

We have made improvements in the speed of connecting to CompuServe, entering and exiting forums, and general navigation.

New Integrated Web Browser

CompuServe offers complete, easy access to the Internet through our integrated Web browser, Microsoft Internet Explorer.

CompuServe 4.0.1 contains the latest version of Internet Explorer.  If you have the same (or an older) version installed on your computer, we will replace it with our version to ensure that you are running the latest software and that it is complete.  If you have a newer version that the one contained in CompuServe 4.0.1, then you keep that version.

IE 4.01 includes many features in addition to the Web browser that make your Internet experience better:

Network Communications

CompuServe 4.0.1 seamlessly integrates DUN (Dial-Up Networking), the standard network communications package for an individual computer using Windows 95.  (Computers using Windows NT 4.0 must be configured with the Windows NT Dial-up Remote Access Service (RAS Dialer).)  CompuServe 4.0.1 also provides all the necessary communications capabilities for a computer attached to a LAN (local area network).

Virtual Key Software

Provides two-way authentication services that make Internet activities more secure.  Members can assign their own watchword during and after the installation process.

Multi-Tasking

CompuServe 4.0.1 has multi-tasking capability, which saves you time by allowing you to perform multiple tasks simultaneously.  Use the To-Do List to manage retrieval of messages and files in the 'background,' while you proceed with other online activities, such as reading news articles or browsing a Forum area, in the 'foreground.'

Personalized, Customizable Features

CompuServe 4.0.1 provides time-saving organizational tools that let you track where you've been by checking your list of recently visited places, save frequently-visited places in your Favorite Places list, or customize your toolbar for easy access to the features you use most often.

To get CompuServe 4 upgrades, bonus software, and support, go to the CompuServe Software Support Area.

To get the latest information about your CompuServe 4 software, go to the CServe for Win 95/NT Forum.


Converting Your Filing Cabinet

If you are upgrading from a version of the CompuServe software that is earlier than CompuServe 3.0, you need to convert your Filing Cabinet.  Here is a summary of what you need to know about it:

•	The Filing Cabinets in earlier versions are not compatible with the Filing Cabinets in CompuServe 3.0 and later versions.  You cannot read documents in the new Filing Cabinet with the old software, or vice versa.  If you first convert old Filing Cabinet documents, however, then you can read them with the new software.

•	If you install CompuServe 4 into your common (\CSERVE) CompuServe software directory (where WinCIM currently resides), the contents of your WinCIM Filing Cabinet will be converted automatically to the new CompuServe 4 format.  (This automatic conversion of your Filing Cabinet happens only when you install CompuServe 4.)

•	The conversion process does not harm your old Filing Cabinet messages.  It simply makes a copy of the messages and converts the copies to the new Filing Cabinet format.

•	If you need to convert your WinCIM Filing Cabinet to CompuServe 4 format and you have already installed CompuServe 4, you can use the Filing Cabinet conversion utility that comes with CompuServe 4.  (You will find the Filing Cabinet conversion utility in your CompuServe program folder.)

•	If you do not want to use the default options, the Filing Cabinet conversion utility provides you with the following options:

--	Delete original Filing Cabinet indicates that you want to delete the old Filing Cabinet entries after importing them into the CompuServe 4 Filing Cabinet.  This conserves space on your hard drive.  However, back up your old Filing Cabinet before importing it in this way.

--	Log transactions to text file indicates that you want CompuServe 4 to generate a text file of activities that occur during the conversion.  (The resulting text file is placed in the directory that contains the CompuServe 4 Filing Cabinet.)

--	Index items upon completion indicates that you want CompuServe 4 to re-index the Filing Cabinet after the conversion is complete.  (You must select this item if you want to perform full-text searches on the contents of your CompuServe 4 Filing Cabinet.)

--	Duplicate Records options enable you to control how records should be handled if they exist in both Filing Cabinets.  For example, such duplicate records could occur if you attempt to import (convert) the same Filing Cabinet twice.

*	The Prompt option causes the conversion utility to prompt you on whether a duplicate record should be added or skipped.

*	The Add All option causes the conversion utility to add, but not overwrite, records if they already exist in the CompuServe 4 Filing Cabinet.  (Multiple copies of the same entry are then placed in the CompuServe 4 Filing Cabinet.)

*	The Skip All option causes the conversion utility to ignore duplicate records.

Related topics

Removing Duplicate Folders from Your Filing Cabinet


Removing Duplicate Folders from Your Filing Cabinet

If the same folder name appears more than once in your folder list, you can usually eliminate the duplicates by trying the following procedures, one at a time, in the order shown below.

Rebuilding the Filing Cabinet Index from Within CompuServe 4

1.	From the File menu, choose Filing Cabinet Utilities, and then choose Rebuild Index.  A window displays warning you that re-indexing may take some time.

2.	Click Yes.  A confirmation window displays when re-indexing is complete.

3.	Click OK.

4.	Return to your Filing Cabinet.  If the folder list still contains duplicate entries, proceed to the next set of steps.

Rebuilding the Filing Cabinet Index from Outside CompuServe 4

1.	Exit CompuServe 4 and choose Programs from the Windows 95 Start menu.

2.	From the menu of programs, select CompuServe.

3.	From the menu of CompuServe programs, choose Filing Cabinet Utility.

4.	From the Filing Cabinet menu, select Rebuild Index.

5.	From the menu of rebuild options, select Index Titles and Source Fields Only. A window displays signalling the completion of the operation.

6.	Click OK.

7.	Return to your Filing Cabinet in CompuServe 4.  If the folder list still contains duplicate entries, proceed to the next set of steps.

Deleting the Index File and Rebuilding It

1.	Exit CompuServe 4.

2.	Go to the \FCABINET subdirectory and rename FCABINET.CIF (the index file).

3.	Restart CompuServe 4.  A window displays that recommends rebuilding the Filing Cabinet indexes.

4.	Click Yes.  A confirmation window displays when the rebuild is complete.

5.	Click OK.

6.	Return to your Filing Cabinet.  If the problem persists, your folder database is corrupted.  Proceed to the next set of steps to rebuild it.

Rebuilding the Folder Database

1.	Exit CompuServe 4.

2.	Go to the \FCABINET subdirectory and rename FOLDER.DAT (the folder database file).

3.	Restart CompuServe 4.  A window displays that recommends rebuilding the database.

4.	Click Yes.  A window displays when the rebuild is complete.

5.	Click OK.

If the problem still persists, please contact CompuServe Customer Service.

Related topics

Contacting Customer Service


What's New in This Version

CompuServe 4 is the latest upgrade to CompuServe’s software communications package for Windows 95 computers.  It offers significant improvements in speed and performance, plus a number of new features and enhancements.  Among the most important are the following:

•	The latest version of Microsoft Internet Explorer (MSIE 4.0.1)

•	The latest version of Dial-Up Networking, the standard tool for Windows 95 communications

•	The new PAL (Phone Access Lookup), which enables you to easily find local access telephone numbers for CompuServe worldwide without being connected

•	The ability to view a wide variety of file attachments to CompuServe Mail messages, such as files created in Microsoft Office 97, without having to first download them and open them

•	The ability to create a customized “signature” and automatically append it to all your CompuServe Mail messages and Forum messages

To get the latest information about your CompuServe 4 software, go to the CServe for Win 95/NT Forum.


Assistance Page

The Member Assistance page lets you get access phone numbers for connecting to CompuServe, review information related to your CompuServe account, and contact CompuServe Customer Service.

Related topics

Accessing a CompuServe Service or Internet Location

Setting Connection Preferences

List of CompuServe Offices

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Mail Center Page

Mail Center

Electronic mail, or e-mail, enables you to stay in contact with family, friends, and business associates by exchanging messages and documents through your computer -- to anyone online, virtually anywhere in the world. Sending an e-mail message is simple -- no postage necessary -- and unlike postal mail, e-mail arrives almost instantly.

There is no charge for e-mail on CompuServe, and because of its ease and immediacy, many people find that they have more frequent contact with friends and colleagues.

Like regular mail, e-mail requires an address in order to be delivered. On CompuServe, your User ID (such as 12345.4567) is your e-mail address. If you would prefer to have a name rather than a number for your e-mail address, we offer members the option to use unique names, or personal addresses, for your e-mail address. Personal addresses can be registered through the GO REGISTER area online.

You can also send mail to and receive mail from anyone on the Internet or any member of another online service. For you, mail would be sent to your address with @compuserve.com typed immediately after it. For example, if your e-mail address is JohnDoe, your Internet e-mail address would be JohnDoe@compuserve.com.


Read Page (Mail Center)

Read Page

The Read page shows you your incoming mail and lets you process it.

To get your mail

Click Get Mail.  Your CompuServe mailbox is cleared out in the process, ensuring that you get only new mail messages whenever you click Get Mail.  (You can change the behavior of the Get Mail button in your mail preferences.)

To retrieve more than one listed message

Click each one while holding down the CTRL key, and then click Open.

What you see on your screen

•	The Get Mail button lists your incoming mail. The Get Mail button is initially set to retrieve mail from your online mailbox to your computer.  However, you can set the Get Mail button to take you to your mailbox without retrieving your incoming Mail by marking the View Mail online before retrieving check box in your mail preferences.

•	Open button displays a selected message.

•	File It opens your Filing Cabinet so that you can save a selected message.

•	Delete button deletes a selected message.

•	Subject, From, Date, Size, and Options column headings (in the Incoming Messages list) sort your incoming Mail.

Related topics

Setting Mail Preferences

What is a Mailbox?


Create Page (Mail Center
Create Page

The Create page lets you create and process your outgoing Mail.  If you have outgoing messages, they are listed here automatically.

To send more than one listed message

Click each one while holding down the CTRL key, and then click Send.

What you see on your screen

•	New button brings up a window where you can create a Mail message.

•	Open button displays a selected message so that you can review or modify it.

•	Send button sends a selected message, then removes that message from the list.

•	Send All button sends all outgoing messages.

•	Delete button removes a selected message without sending it.

•	Subject, To, Date, Size, and Options column headings (in the Outgoing Messages list) sort your outgoing Mail.

Related topics

Reviewing or Editing Outgoing Messages

Sorting Outgoing Messages


Search Page (Mail Center)

Search Page

The Search Page lets you search for mail messages from the Mail Center.  You can search your online mailbox or your Filing Cabinet folders.  Depending on which of these you elect to search, you can use a variety of search methods.

To start a message search

1.	In the first box to the left of Find, select either filed messages or online messages.

2.	In the next box, select one of the available search methods:

--	If you selected filed messages, you can search by subject keyword, sender or recipient name, or message text.

--	If you selected online messages, you can search by subject keyword or sender address.

3.	In the last box, type in your search term.  For example, searching online messages by subject, you might type in the words family vacation to find all messages sent to you about your family’s upcoming vacation.

4.	To narrow your search further, click More and specify a date range and/or (if you are searching Filing Cabinet folders) the folders to be searched.

5.	Click Search.

What you see on your screen

•	Search button begins the search.

•	The More button displays additional search features so that you can narrow your search.  (The More button becomes the Less button.)

•	Find boxes let you specify the information required for your search.

You can also search for Mail messages stored in your Filing Cabinet by accessing the Filing Cabinet.

Related topics

Searching for Items in the Filing Cabinet


Search Page (Mail Center)

Search Page

The Search Page lets you search for mail messages from the Mail Center.  You can search your online mailbox or your Filing Cabinet folders.  Depending on which of these you elect to search, you can use a variety of search methods.

To start a message search

1.	In the first box to the left of Find, select either filed messages or online messages.

2.	In the next box, select one of the available search methods:

--	If you selected filed messages, you can search by subject keyword, sender or recipient name, or message text.

--	If you selected online messages, you can search by subject keyword or sender address.

3.	In the last box, type in your search term.  For example, searching online messages by subject, you might type in the words family vacation to find all messages sent to you about your family’s upcoming vacation.

4.	Specify a date range in the Submitted between and and: boxes.  To change a date, click the month, day, or year and then click one of the arrows.

5.	Select the folder(s) to be searched in the In Folders box (only available if you select filed messages).  Initially, all folders are selected.  You can limit the selection by clicking the check box(es) for the folders you do not want to search or by clicking None and then clicking the check box(es) for the folders you do want to search.

6.	Click Search.

What you see on your screen

•	Search button begins the search.

•	The Less button hides the date range and folder search information.  (The Less button becomes the More button.)

•	Find boxes let you specify the information required for your search.

Submitted between and and boxes let you specify the beginning and end dates to limit your search to a specific date range.

In Folders box (available only if you are searching Filing Cabinet folders) lets you select the folders to be searched.

All button selects all the folders in the Folders in box.

None button deselects all the folders in the Folders in box.

You can also search for Mail messages stored in your Filing Cabinet by accessing the Filing Cabinet.

Related topics

Searching for Items in the Filing Cabinet


Address Book

The Address Book page (window) lists the contents of your Address Book.  You can create, change, and delete Address Book entries.  Your Address Book saves you time when addressing your CompuServe Mail messages because you can select your message recipients without having to retype names and electronic mailing addresses.

To add to people who send you mail to your Address Book

Click Add Addresses (in the Read Mail window) while reading a message.

What you see on your screen

•	Add Entry button opens a window where you can make a new entry in your Address Book.

•	Open button displays detailed information about a selected entry so that you can review or modify it.

•	Create Mail Message button lets you create a CompuServe Mail message.

•	Delete button removes a selected entry from your Address Book.

•	Name, Address Type, and Address column headings sort the Address Book entries.

Related topics

Changing an Address Book Entry

Making an Address Book Entry

Alphabetical Listing of Address Formats


Online Mail Search Window

The Online Mail Search window lists the results of a mail search.  You can open and delete listed messages.

What you see on your screen

•	Open button displays the message selected in the Search Results box.

•	File it button opens your Filing Cabinet so that you can copy the message selected in the Search Results box to the Filing Cabinet

•	Delete button removes the selected message from the Search Results box.

•	Stop button immediately halts your search.

•	Undelete button restores the last message you deleted.

•	Subject, From, Date, Size, and Options column headings (in the Online Messages list) sort your messages.

Related topics

Setting Mail Preferences


Define Mailing List Window

The Define Mailing List window lets you create a Mailing List using existing individual entries in your Address Book.

If you try to add someone to the Mailing List who is not currently listed in your Address Book, you are asked if you want to add the person to your Address Book.

What you see on your screen

•	Mailing List Name: where you specify a name for the group entry.

•	Name box records a recipient's name.

•	Address box records a recipient's electronic mail address.

•	Add To List button adds the individual address to the Mailing List.

•	Name, Address Type, and Address column headings sort the Mailing List addresses.

•	Change button copies a selected name and address from the Mailing List to another window so that you can change the information.

•	Remove button removes a selected member from the Mailing List.

•	Address Book button opens your Address Book.

Related topics

Making a Group Mailing List Entry


Read Mail Window

The Read Mail window displays a Mail message.  You can save or delete the message, print it, forward the message to someone else, or send a reply to the author or one or more persons who received the original message.

To include part of the original message in a reply

Select the text from the original message that you want to include in the reply.  Then, click Reply.  The selected text is copied to your reply message within quotation marks, preceded by an introductory phrase mentioning the author of the text.

Caution:  If you are at your CompuServe mailbox (online) and want to forward (without retrieving) a message that has files attached to it, you must save the attached files before you can forward them.

To print the message

Click Print! on the menu bar of the Read Mail window.

What you see on your screen

•	 displays the previous message in the list.

•	 displays the next message in the list.

•	Reply button lets you send a reply message to the author of the message.

•	Reply All button lets you send a reply to all message recipients.  Initially, CompuServe 4 is set to exclude you from the list of reply recipients, but you can change this in your Mail Preferences.

•	Forward button lets you send the message along with your comments to one or more people.

•	Forward All button lets you send the message along with your comments to everyone who received the original message.  Initially, CompuServe 4 is set to exclude you from the list of recipients of a message that you forward, but you can change this in your Mail Preferences.

•	File It button opens your Filing Cabinet so that you can copy the message to a folder of your choice.

•	Delete button closes the message and marks it for deletion.

•	To lists all the message recipients.

•	Add Address button opens a window where you can add any address associated with the message to your Address Book.

If the mail message is a file, you also see the following buttons:

•	Open button displays the file for you.  (You cannot open binary files from the Read Mail window.)

•	Save button lets you to save the file to your computer.

Note:  You can only open text files smaller than 32Kb online.  If the file is larger, the Open button saves it to a file in your /DOWNLOAD subdirectory.

Related topics

Forwarding a CompuServe Mail Message

Including Yourself when Replying to All

Replying to a CompuServe Mail Message


Online Mail Window

The Online Mail window lists the contents of your online mailbox so that you can process your mail messages without having to retrieve them to your computer.  You are online (connected to CompuServe) whenever you see this window.

What you see on your screen

•	Open button displays a selected message in the Online Messages list.

•	File It button opens your Filing Cabinet so that you can copy a selected message to your computer.

•	File Later button lets you add a selected item to your To-Do List for later filing.

•	Delete button removes a selected message from the Online Messages list.

•	Undelete button restores (undeletes) messages that you have recently deleted.  You can undelete messages only one message at a time.

•	Subject, From, Date, Size and Options column headings (in the Online Messages list) sort your online messages.

Related topics

Retrieving Mailbox Messages

What is a Mailbox?


Define Address Type Window

The Define Address Type window determines the type of Address Book entry to be added.  The following are the types you can choose from:

•	Individual Address defines an entry for just one person (Jack Smith, Sally Doe, Li Pond).

•	Group Mailing List defines a group entry of multiple individual addresses (Computer Pals, Softball Team, Stock Club.)  A mail message sent to a Mailing List address goes to everyone in the group.

Related topics

Accessing the Address Book

Changing an Address Book Entry


Define Address Book Entry Window

The Define Address Book Entry window provides a form for you to enter the information needed to create an Address Book entry for an individual e-mail recipient.

When you arrive at the Define Address Book Entry window, it is set for you to provide the information needed to create an Address Book entry for a CompuServe member.  To provide information for a different type of address, click the arrow in the Address type box.  This changes the contents of the window to show the form for the selected address type.

For details about the window for a specific address type, click the type in the following list:

Advantis

AT&T EasyLink

AT&T Mail 400

British Telecom (BT)

BT Gold 400 Messaging Service

Cable and Wireless

cc:Mail

CompuServe

Deutsche Bundespost

Fax

Infonet (NOTICE)

Internet

Lotus cc:Mail

Lotus Notes

MCI Mail

Mobile

NIFTY-Serve

Novell Netware - MHS

Other (unlisted)

Other X.400

Postal Mail

SprintMail

Telex/TWX

U.S. Post Office

Uniplus 400 Net (Dutch)

Unisource ArCom (Swiss)

X.400 (other than listed)


Define Address Book Entry Window

Change an Address Book Entry Window

The Change an Address Book Entry window shows the current Address Book entry information for one of your correspondents, and allows you to change that information.

What you see on your screen depends on the type of e-mail address the person has.  For details about the window for a specific address type, click the type in the following list:

Advantis

AT&T EasyLink

AT&T Mail 400

British Telecom (BT)

BT Gold 400 Messaging Service

Cable and Wireless

cc:Mail

CompuServe

Deutsche Bundespost

Fax

Infonet (NOTICE)

Internet

Lotus cc:Mail

Lotus Notes

MCI Mail

Mobile

NIFTY-Serve

Novell Netware - MHS

Other (unlisted)

Other X.400

Postal Mail

SprintMail

Telex/TWX

U.S. Post Office

Uniplus 400 Net (Dutch)

Unisource ArCom (Swiss)

X.400 (other than listed)


Define Address Book Entry Window

The Define Address Book Entry window for a CompuServe address provides a form for you to enter the information needed to create an Address Book entry for a CompuServe member.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “CompuServe.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the member ID number (or the Personal Address) of the e-mail recipient.  If the recipient uses a private CompuServe Mail system, the address takes the form of the three-letter system identifier code, followed by a : (COLON) and the recipient’s mailbox address within the system.


Change an Address Book Entry Window

The Change an Address Book Entry window for a CompuServe address shows the current Address Book entry information for a CompuServe member, and allows you to change that information.

What you see on your screen

•	Name box holds the name of the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “CompuServe.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box contains the member ID number (or the Personal Address) of the e-mail recipient.  If the recipient uses a private CompuServe Mail system, the address takes the form of the three-letter system identifier code, followed by : (COLON) and the recipient’s mailbox address within the system.


Define Address Book Entry Window

The Define Address Book Entry window for an Internet address provides a form for you to enter the information needed to create an Address Book entry for an Internet user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Internet.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Address box is where you type the Internet address of the e-mail recipient.  Typically, this is some form of the recipient’s name, followed by @ (the AT SIGN) and the complete domain specifications for the recipient’s e-mail domain.


Change an Address Book Entry Window

The Change an Address Book Entry window for an Internet address shows the current Address Book entry information for an Internet user, and allows you to change that information.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Internet.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Address box contains the current Internet address of the e-mail recipient.  Typically, this is some form of the recipient’s name, followed by @ (AT SIGN) and the complete domain specifications for the recipient’s e-mail domain.


Define Address Book Entry Window

The Define Address Book Entry window for a SprintMail address provides a form for you to enter the information needed to create an Address Book entry for a SprintMail user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “SprintMail.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains TELEMAIL, the administrative domain for SprintMail.

•	Private domain box is where you type specifications for the private domain assigned by SprintMail to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives SprintMail messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a SprintMail address shows the current Address Book entry information for a SprintMail user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “SprintMail.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains TELEMAIL, the administrative domain for SprintMail.

•	Private domain box identifies the private domain assigned by SprintMail to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives SprintMail messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for an Advantis address provides a form for you to enter the information needed to create an Address Book entry for a Advantis user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Advantis.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains IBMX400, the administrative domain for Advantis.

•	Private domain box is where you type specifications for the private domain assigned by Advantis to the recipient's organization.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for an Advantis address shows the current Address Book entry information for an Advantis user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Advantis.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains IBMX400, the administrative domain for Advantis.

•	Private domain box identifies the private domain assigned by Advantis to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for an AT&T Mail 400 address provides a form for you to enter the information needed to create an Address Book entry for a AT&T Mail 400 user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “AT&T Mail 400.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains ATTMAIL, the administrative domain for AT&T Mail 400.

•	Private domain box is where you type specifications for the private domain assigned by AT&T Mail 400 to the recipient's organization.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.

•	Mail ID is where you type the unique mail address assigned to the recipient by AT&T Mail 400.


Change an Address Book Entry Window

The Change an Address Book Entry window for an AT&T Mail 400 address shows the current Address Book entry information for an AT&T Mail 400 user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “AT&T Mail 400.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains ATTMAIL, the administrative domain for AT&T Mail 400.

•	Private domain box identifies the private domain assigned by AT&T Mail 400 to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.

•	Mail ID identifies the unique mail address assigned to the recipient by AT&T Mail 400.  To change the Mail ID, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for an AT&T EasyLink address provides a form for you to enter the information needed to create an Address Book entry for a AT&T EasyLink user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “AT&T EasyLink.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains WESTERN UNION, the administrative domain for AT&T EasyLink.

•	Private domain box is where you type specifications for the private domain assigned by AT&T EasyLink to the recipient's organization.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.

•	Easy Link Number is where you type the EasyLink number (ELN) assigned to the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for an AT&T EasyLink address shows the current Address Book entry information for an AT&T EasyLink user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “AT&T EasyLink.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains WESTERN UNION, the administrative domain for AT&T EasyLink.

•	Private domain box identifies the private domain assigned by AT&T EasyLink to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.

•	EasyLink Number identifies the recipient by EasyLink number (ELN).  To change the EasyLink number, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a British Telecom address provides a form for you to enter the information needed to create an Address Book entry for a British Telecom user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “British Telecom.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box contains GB, for the standard X.400 code for Great Britain, the country where British Telecom is located.

•	ADMD box contains BT, the administrative domain for British Telecom.

•	Organization box is where you type the specifications for the organization through which the recipient receives British Telecom messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a British Telecom address shows the current Address Book entry information for a British Telecom user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “British Telecom.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box contains GB, for the standard X.400 code for Great Britain, the country where British Telecom is located.

•	ADMD box contains BT, the administrative domain for British Telecom.

•	Organization box identifies the organization through which the recipient receives British Telecom messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a BT Gold 400 Messaging Service address provides a form for you to enter the information needed to create an Address Book entry for a BT Gold 400 Messaging Service user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “BT Gold 400 Messaging Service.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box contains GB, the standard X.400 code for Great Britain, the country where BT Gold 400 Messaging Service is located.

•	ADMD box contains GOLD 400, the administrative domain for BT Gold 400 Messaging Service.

•	Private domain box is where you type specifications for the private domain assigned by BT Gold 400 Messaging Service to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives BT Gold 400 Messaging Service messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a BT Gold 400 Messaging Service address shows the current Address Book entry information for a BT Gold 400 Messaging Service user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “BT Gold 400 Messaging Service.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box contains GB, the standard X.400 code for Great Britain, the country where BT Gold 400 Messaging Service is located.

•	ADMD box contains GOLD 400, the administrative domain for BT Gold 400 Messaging Service.

•	Private domain box identifies the private domain assigned by BT Gold 400 Messaging Service to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives BT Gold 400 Messaging Service messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Cable and Wireless address provides a form for you to enter the information needed to create an Address Book entry for a Cable and Wireless user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Cable and Wireless.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains CWMAIL, the administrative domain for Cable and Wireless.

•	Private domain box is where you type specifications for the private domain assigned by Cable and Wireless to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives Cable and Wireless messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a Cable and Wireless address shows the current Address Book entry information for a Cable and Wireless user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Cable and Wireless.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains CWMAIL, the administrative domain for Cable and Wireless.

•	Private domain box identifies the private domain assigned by Cable and Wireless l to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives a Cable and Wireless messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Deutsche Bundespost address provides a form for you to enter the information needed to create an Address Book entry for a Deutsche Bundespost user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Deutsche Bundespost.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for Germany, the country where Deutsche Bundespost is located.  If the country is anything other than Germany, type its code name into the box.

•	ADMD box contains DBP, the administrative domain for SprintMail.

•	Private domain box is where you type specifications for the private domain assigned by Deutsche Bundespost to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives Deutsche Bundespost messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a Deutsche Bundespost address shows the current Address Book entry information for a Deutsche Bundespost user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Deutsche Bundespost.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box contains DE, the standard X400 code for Germany, the country where Deutsche Bundespost is located.  To change the country code, edit the current contents of the box.

•	ADMD box contains DBP, the administrative domain for Deutsche Bundespost.

•	Private domain box identifies the private domain assigned by Deutsche Bundespost to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives Deutsche Bundespost messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for an Infonet (NOTICE) address provides a form for you to enter the information needed to create an Address Book entry for an Infonet (NOTICE)  user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Infonet (NOTICE).”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains INFORNET, the administrative domain for Infonet (NOTICE).

•	Private domain box is where you type specifications for the private domain assigned by Infonet (NOTICE)  to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives Infonet (NOTICE)  messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for an Infonet (NOTICE) address shows the current Address Book entry information for an Infonet (NOTICE) user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Infonet (NOTICE).”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains INFONET, the administrative domain for Infonet (NOTICE).

•	Private domain box identifies the private domain assigned by Infonet (NOTICE) to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives Infonet (NOTICE) messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Unisource ArCom (Swiss) address provides a form for you to enter the information needed to create an Address Book entry for a Unisource ArCom user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Unisource ArCom (Swiss).”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains ARCOM, the administrative domain for Unisource ArCom.

•	Private domain box is where you type specifications for the private domain assigned by Unisource ArCom to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives Unisource ArCom messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a Unisource ArCom (Swiss) address shows the current Address Book entry information for a Unisource ArCom user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Unisource ArCom (Swiss).”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box contains the standard X400 code for the country where the mail service is located.  To change the country code, edit the current contents of the box.

•	ADMD box contains ARCOM, the administrative domain for Deutsche Unisource ArCom.

•	Private domain box identifies the private domain assigned by Unisource ArCom to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives Unisource ArCom messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Uniplus 400 Net (Dutch) address provides a form for you to enter the information needed to create an Address Book entry for a Uniplus 400 Net user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Uniplus 400 Net (Dutch).”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is for the standard X.400 code for the country where the mail service is located.  If the country is anything other than U.S., type its code name into the box.

•	ADMD box contains 400NET, the administrative domain for Uniplus 400 Net.

•	Private domain box is where you type specifications for the private domain assigned by Uniplus 400 Net to the recipient's organization.

•	Organization box is where you type the specifications for the organization through which the recipient receives Uniplus 400 Net messages.

•	Surname is where you type the last name of the recipient.

•	Given name is where you type the first name of the recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for a Uniplus 400 Net (Dutch) address shows the current Address Book entry information for a Uniplus 400 Net user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Uniplus 400 Net (Dutch).”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box contains 400NET, the administrative domain for Uniplus 400 Net.

•	Private domain box identifies the private domain assigned by Uniplus 400 Net to the recipient's organization.  To change the private domain, edit the current contents of the box.

•	Organization box identifies the organization through which the recipient receives Uniplus 400 Net messages. To change the organization, edit the current contents of the box.

•	Surname identifies the recipient by last name.  To change the surname, edit the current contents of the box.

•	Given name identifies the recipient by first name. To change the given name, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a non-specific X.400 address provides a form for you to enter the information needed to create an Address Book entry for someone who uses an X.400 mail service other than one of those listed by name in the Address type box.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Other X400.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country box is where you type the standard X.400 code for the country where the mail service is located.

•	ADMD box is where you type the administrative domain for the X.400 mail service.

•	X400 address is where you type the complete specifications for the recipient’s mailbox, as defined by the recipient’s X.400 mail service.  Typically, these take the form
P=private-domain;O=organization;S=surname;G=given-name)

Note:  Some of the elements of the mailbox specifications are optional, and may or may not be used by the specific X.400 mail service.


Change an Address Book Entry Window

The Change an Address Book Entry window for a non-specific X.400 address shows the current Address Book entry information for someone who uses an X.400 e-mail service other than the ones listed in the Address type box, and allows you to change that information.

What you see on your screen

•	Name box contains the name you gave to the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Other X400.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country box identifies the country for the mail service.  To change the country, type the standard X400 code for the country where the mail service is located into the box.

•	ADMD box identifies the administrative domain for the X.400 mail service.  To change the ADMD, edit the current contents of the box

•	X400 address provides the complete specifications for the recipient’s mailbox, as defined by the recipient’s X.400 mail service.  Typically, these take the form
P=private-domain;O=organization;S=surname;G=given-name)
To change the mailbox specifications, edit the current contents of the box.

Note:  Some of the elements of the mailbox specifications are optional, and may or may not be used by the specific X.400 mail service.


Define Address Book Entry Window

The Define Address Book Entry window for a NIFTY-Serve address provides a form for you to enter the information needed to create an Address Book entry for a NIFTY-Serve member.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “NIFTY-Serve.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the NIFTY-Serve member ID number of the e-mail recipient.  NIFTY-Serve member ID numbers look like CompuServe member ID numbers – that is, they look like your member ID number.


Change an Address Book Entry Window

The Change an Address Book Entry window for a NIFTY-Serve address shows the current Address Book entry information for a NIFTY-Serve member, and allows you to change that information.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.The Address Book is initially set to list entries in alphabetical order of last name.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “NIFTY-Serve.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box contains the NIFTY-Serve member ID number of the e-mail recipient.  NIFTY-Serve member ID numbers look like CompuServe member ID numbers – that is, they look like your member ID number.  To change the User ID, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for an MCI Mail address provides a form for you to enter the information needed to create an Address Book entry for an MCI Mail user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “MCIMail.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Mail number box is where you type the mail ID (usually a number) assigned by MCI Mail to the e-mail recipient.


Change an Address Book Entry Window

The Change an Address Book Entry window for an MCI Mail address shows the current Address Book entry information for an MCI Mail user, and allows you to change that information.

What you see on your screen

•	Name box contains the name you specified for the e-mail recipient.  You can change the name to anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “MCIMail.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Mail number box contains the MCI Mail mail ID of the e-mail recipient.  To change the mail number, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Lotus cc:Mail address provides a form for you to enter the information needed to create an Address Book entry for a Lotus cc:Mail user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “cc:Mail.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the cc:Mail user ID of the e-mail recipient.  A  cc:Mail user ID takes the form
username AT post-office


Change an Address Book Entry Window

The Change an Address Book Entry window for a Lotus cc:Mail address shows the current Address Book entry information for a Lotus cc:Mail user, and allows you to change that information.

What you see on your screen

•	Name box contains the name that you specified for the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “cc:Mail.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box contains the current cc:Mail user ID of the e-mail recipient.  A  cc:Mail user ID takes the form
username AT post-office
To change the user ID, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a fax address provides a form for you to enter the information needed to create an Address Book entry for a fax machine.

What you see on your screen

•	Name box is where you type the name by which you identify the receiving fax machine.  The name can be anything you like, but remember two things:

--	The recipient will see the name when a fax is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Fax.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Address box is where you type the complete phone number of the receiving fax machine.  Remember to include the country code and the area code.


Change an Address Book Entry Window

The Change an Address Book Entry window for a fax address shows the current Address Book entry information for a fax machine, and allows you to change that information.

What you see on your screen

•	Name box contains the name by which you identify the fax machine.  The name can be anything you like, but remember two things:

--	The recipient will see the name when a fax is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Fax.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Address box contains the complete telephone number of the receiving fax machine, including the country code and the area code.  To change the address, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Novell Netware - MHS address provides a form for you to enter the information needed to create an Address Book entry for a Novell Netware - MHS user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Novell Netware - MHS.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the Novell Netware - MHS user ID of the e-mail recipient.  A Novell Netware - MHS user ID takes the form
username@post-office


Change an Address Book Entry Window

The Change an Address Book Entry window for a Novell Netware - MHS address shows the current Address Book entry information for a Novell Netware - MHS user, and allows you to change that information.

What you see on your screen

•	Name box is contains the name of the e-mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Novell Netware - MHS.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box is where you type the Novell Netware - MHS user ID of the e-mail recipient.  A Novell Netware - MHS user ID takes the form
username@post-office
To change the user ID, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Lotus Notes address provides a form for you to enter the information needed to create an Address Book entry for a Lotus Notes user.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Lotus Notes.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the Lotus Notes user ID of the e-mail recipient.  A Lotus Notes user ID takes the form
username@domain


Change an Address Book Entry Window

The Change an Address Book Entry window for a Lotus Notes address shows the current Address Book entry information for a Lotus Notes user, and allows you to change that information.

What you see on your screen

•	Name box contains the name of the e-mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Lotus Notes.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box contains the Lotus Notes user ID of the e-mail recipient.  A Lotus Notes user ID takes the form
username@domain
To change the user ID, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a Telex address provides a form for you to enter the information needed to create an Address Book entry for a Telex or TWX machine.

What you see on your screen

•	Name box is where you type the name that you use for the receiving Telex or TWX machine.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when a Telex or TWX is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Telex.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Country code box is where you type the code for the country where the receiving machine is located.

•	Machine number box is where you type the machine number assigned to the receiving machine.


Change an Address Book Entry Window

The Change an Address Book Entry window for a Telex address shows the current Address Book entry information for a Telex or TWX machine, and allows you to change that information.

What you see on your screen

•	Name box contains the name you give to the receiving Telex or TWX machine.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when a Telex or TWX is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Telex.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Country code box contains the code for the country where the receiving machine is located.  To change the country code, edit the current contents of the box.

•	Machine number box contains the machine number assigned to the receiving machine.  To change the machine number, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a postal address provides a form for you to enter the information needed to create an Address Book entry for someone to whom you send postal mail.

What you see on your screen

•	Name box is where you type the name of the postal mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when a postal-mail message is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Postal Address.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Name box is where you type the full name of the recipient (as you wish it to be seen by the postal carrier).

•	Company box is where you type the name of the recipient’s company, if applicable.

•	Address line 1 box is where you type the first line of the recipient’s postal address.  This could be an apartment number, an office number, or a mail drop designation.

•	Address line 2 box is where you type the recipient’s street address (or such other designator as a rural route number or building name).

•	City is where you type the name of the recipient’s city.

•	State/Province is where you type the recipient’s state, province, or other administrative subdivision.

•	Zip/Postal Code is where you type the recipient’s Zip code or other postal code.

•	Country is where you type the recipient’s country (if it is other than USA).


Change an Address Book Entry Window

The Change an Address Book Entry window for a postal address shows the current Address Book entry information for someone to whom you wish to send a postal letter (through the U.S. Post Office), and allows you to change that information.

What you see on your screen

•	Name box contains the name that you have given the postal mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when a letter is delivered.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Postal Address.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	Name box contains the full name of the recipient, as it is seen by the mail carrier.  To change the name, edit the current contents of the box.

•	Company box contains the name of the recipient’s company, if you supplied one.  To change the company, edit the current contents of the box.

•	Address line 1 box contains the first line of the recipient’s postal address.  This could be an apartment number, an office number, or a mail drop designation.  To change the first line of the address, edit the current contents of the box.

•	Address line 2 box contains the recipient’s street address (or such other designator as a rural route number or building name).  To change the second line of the address, edit the current contents of the box.

•	City contains the name of the recipient’s city.  To change the city name, edit the current contents of the box.

•	State/Province contains the recipient’s state, province, or other administrative subdivision. To change this information, edit the current contents of the box.

•	Zip/Postal Code contains the recipient’s Zip code or other postal code.  To change the code, edit the current contents of the box.

•	Country identifies the recipient’s country.  To change the country, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a mobile address provides a form for you to enter the information needed to create an Address Book entry for someone who uses a mobile receiver such as a pager.

What you see on your screen

•	Name box is where you type the name of the mobile recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when a message or notice is received.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Mobile.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	User ID box is where you type the e-mail address of the mobile receiver.  The form of the address is determined by the type or vendor of the mobile receiver, or by the communications carrier


Change an Address Book Entry Window

The Change an Address Book Entry window for a mobile address shows the current Address Book entry information for someone with a mobile receiver such as a pager, and allows you to change that information.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you, like, but remember two things:

--	The recipient will see the name when a message or notice is received.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Mobile.”  (If you select a different address type, CompuServe 4 displays the Change an Address Book Entry window for that type.)

•	User ID box contains the mobile user ID of the e-mail recipient.  To change this information, edit the current contents of the box.


Define Address Book Entry Window

The Define Address Book Entry window for a non-specific “other” e-mail address provides a form for you to enter the information needed to create an Address Book entry for someone whose e-mail service is not one of those specifically identified in the Address type list.

What you see on your screen

•	Name box is where you type the name of the e-mail recipient.  The name can be anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Other.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Address box is where you type the e-mail address of the recipient.  The content and format of the address is determined by the recipient’s e-mail service.


Change an Address Book Entry Window

The Change an Address Book Entry window for a non-specific “other” e-mail address shows the current contents of an Address Book entry for someone whose e-mail service is not one of those specifically identified in the Address type list, and allows you to change that entry.

What you see on your screen

•	Name box contains the name of the e-mail recipient.  You can change the name to anything you like, but remember two things:

--	The recipient will see the name when an e-mail message is opened.

--	The Address Book is initially set to list entries in alphabetical order of last name.

•	Address type box contains “Other.”  (If you select a different address type, CompuServe 4 displays the Define Address Book Entry window for that type.)

•	Address box contains the e-mail address of the recipient.  The content and format of the address is determined by the recipient’s e-mail service.  To change the address, edit the current contents of the box.


Create Mail Window

The Create Mail window lets you create and process a mail message.  You can use the Edit menu to paste a text file or a file from your Filing Cabinet into your message.

About creating mail

•	Your message must have a subject.

•	If you begin to type a name in the Name box that matches a name in your Address Book, the Name and Address boxes are filled in automatically.

What you see on your screen

•	Send button sends the message and connects you to CompuServe if you are currently offline.

•	Send Later button places the message in the Outgoing Messages list to be sent later. (You can send it from there whenever you like.)

•	File It button opens your Filing cabinet so that you can store the message.

•	Name, Address, and Subject buttons record your recipient and subject information.

•	Recipients button lets you build a Recipient List for your message.

•	Options button opens a window where you can specify various sending options for the message.

•	Attach File button opens a window where you can specify a file to accompany the message.

Related topics

Addressing a Mail Message

Creating a CompuServe Mail Message


Message Recipients Window

The Message Recipients window lets you build or edit a Recipients List for your message.  Each person in the Recipients List receives the mail message you send.

If you begin to type a name in the Name box that matches a name in your Address Book, the Name and Address boxes are filled in automatically.  If a name is not in your Address Book, a window displays asking if you want to add it to your Address Book.

What you see on your screen

•	To: option designates the selected name and address as a primary recipient.  You can have multiple primary recipients.

•	cc: option designates the selected name and address as a carbon copy recipient.  Carbon copy recipients receive a copy of the message and their names are visible in the Recipients List.

•	bcc: option designates the selected name and address as a blind copy recipient.  Such recipients receive a copy of the message, but their names are not visible in the Recipient List.

•	Name box records the message recipient's name.

•	Address box records the message recipient's electronic mailing address.

•	Add to List button adds the information in Name and Address boxes, as well as the selected recipient option (To, cc, or bcc) to the Recipients List.

•	Change button lets you modify a selected entry in the Recipients list.  (The selected entry then appears in the Name and Address boxes where you can change or review them.)  You can also change the recipient option (To, cc, or bcc).

•	Remove button lets you delete a selected entry from the Recipients list.

•	Recipients box lists names and addresses of recipients you have specified.

•	Address Book button opens your Address Book so that you can select recipients from it.

•	Name and Address buttons (within the Recipients box) sort the recipient entries.

Related topics

Accessing the Address Book

Requesting a Return Receipt


Mail Page

The Mail page (within the Preferences window) lets you customize your Mail sessions.

In this window, you can specify the following:

•	To save sent messages

•	Where to save sent message

•	When to show the Message Recipients window

•	To automatically add Recipient List addresses to your Address Book

•	To automatically send yourself replies that you send to all recipients of a message

•	To view mail directly from your online mailbox

•	To delete mail from your online mailbox once retrieved

What you see on your screen

•	Keep a copy of all sent mail in check box indicates whether copies of mail messages that you send are automatically saved in your Filing Cabinet.

•	Select Folder button opens your Filing Cabinet so that you can specify a folder for your copies of sent mail messages.  (The Select Folder button is a valid option only if you click Keep a copy of all sent mail in.)

•	Immediately show recipient dialog check box indicates whether you immediately see the Message Recipients window each time you compose a message.

•	Automatically add new addresses to Address Book check box indicates whether you are prompted to add an entry to your Address Book each time you add an unrecorded address to the Recipient List when creating a Mail message.

•	Reply to self when replying to all check box indicates whether you receive a copy of a reply you send to everyone who on the original email message’s recipients list.

•	View mail online before retrieving check box indicates whether incoming mail is retrieved (downloaded) from your mailbox (online) to your computer automatically when you click Get Mail at the Mail Center Read page.

--	If you click this check box, your incoming Mail is displayed in a separate window instead of on the Mail Center Read page when you click Get Mail.

--	If you do not click this check box, you view incoming Mail at your mailbox (without automatically retrieving it.)

•	Delete mail from online mailbox when retrieved check box indicates whether CompuServe 4 deletes mail from your mailbox after you retrieve it (file it) to your computer when you are at your online mailbox.  (This check box is available only if you have also marked the View mail online before retrieving check box.)

Related topics

Auto-Filing Sent Mail

Requesting a Return Receipt


Set Mail Options Window

The Set Message Options window lets you assign various sending options to a CompuServe Mail message.  These options include the following:

•	Assigning an urgency status to the message

•	Specifying a particular release or expiration date

•	Requesting a notification when the recipient actually opens the message

•	Reformatting message text when sent

What you see on your screen

•	Indicate message is urgent check box assigns the highest priority to your message.  Recipients see this status before opening the message.

•	Notify me when message is received check box causes a message to be sent to you when each recipient opens your message for this first time.

•	Recipients can see the recipient List check box indicates whether the message recipients are able to see the names of others who received the message.

•	Reformat text to window option ensures that your message will fit within the recipient's message window.

•	Send exactly as shown option assures that the spacing and paragraph layouts of your message are not changed when the message is sent.

•	Release date check box causes your message to be sent on the date that you specify in the date box to the right.  Click the arrows to change the dates.

•	Expiration date check box causes your message to be deleted from the recipient mailbox on the date that you specify in the date box to the right, provided the recipient does not retrieve it first.  Click the arrows to change the dates.

Related topics

Assigning Urgency Status

Setting Mail Preferences


Add Entries to Address Book Window

The Add Entries to Address Book window lists all the addresses associated with an opened message so that you can add one or more of them to your Address Book.

What you see on your screen

•	Names box lets you select a listed name to add.

•	Detail information displays address information, as well as comments associated with the selected name, for you to review or modify.

•	Add button adds the selected name and associated information to your Address Book.

•	Done button closes the Address Book Window.

Related topics

Copying Mail Message Address Information to Your Address Book


Attach Files Window

The Attach Files window lists all files currently attached to a message that you are creating.  You can add files to and removes files from the list.

What you see on your screen

•	Add To List button opens a window where you can select a file to send with the message.

•	Remove button removes a selected file from the list of attached files.

•	File type box displays the type of file that is selected.  Click the arrow to select a different type.

•	Files Attached box shows the attached files.

Related topics

Sending a File in CompuServe Mail

Setting Mail Preferences


Select Entry from Address Book Window

The Select Entry from Address Book window lets you select one or more addresses from your Address Book for a Mailing List that you are creating.

To select multiple addresses

Click each one while holding down the CTRL key.

To make an address part of a Mailing List

Before an address can become part of a Mailing List, you must enter the address in your Address Book as an individual address entry.

What you see on your screen

Name, Address Type, and Address column headings sort the entries.

Related topics

Accessing the Address Book

Addressing a Mail Message

Sending a File in CompuServe Mail


Online Mail Search Window

The Online Mail Search window lists the results of a mail search.  Here you can open and delete listed messages.

What you see on your screen

•	Open button displays the message selected in the Search Results box.

•	File it button opens your Filing Cabinet so that you can copy the message selected in the Search Results box to the Filing Cabinet

•	Delete button removes the selected message from the Search Results box.

•	Stop button halts your search.

•	Undelete button restores the last message you deleted.

•	Subject, From, Date, Size, and Options column headings (in the Online Messages list) sort your messages.

Related topics

Copying Mail Message Address Information to Your Address Book


Forum Areas


Welcome Page (Forum Desktop)
Welcome Page

The Welcome page is your starting place in a Forum area or in the Conference Center, displaying a colorful logo and the date of your last visit.  Along the top of the Welcome page, you might see one or more buttons.

What you might see on your screen

•	Get Waiting Messages button appears when the Forum message board contains unread messages addressed to you.

•	Read News Flash button displays news about the Forum area.

•	Join Conferences in Progress button appears when there are one or more conferences underway that you can participate in or watch.

Related topics

Creating a Forum Message

What is a Forum Area?


Welcome Message Window

If you are new to the area, the Welcome Message window displays a note of welcome.  You can specify the name you want to be known by, as well as any interests you want to share with others.

What you see on your screen

•	Type the name you want to use box records the name you want to be known by while in the area.

•	Interests box records your interests.

•	Join button lets you become a Forum member.  (There is no cost involved with joining a Forum area.)

•	Leave button closes the Welcome Message window and exits the area (but leaves you connected to CompuServe).

You can learn other Forum members' interests by viewing their member profiles at the Who's Here page.  (Choose Who's Here from the Forum menu to get to the Who's Here page.)

Related topics

Creating a Forum Message

What is a Forum Area?


Who's Here Window

The Who's Here window displays the nicknames and member ID numbers of everyone in the Forum area (except people on your Prohibited Members List).  If a person leaves the Forum area, his or her nickname and member ID number instantly disappear from the list.

You can also read member profiles, add members to your Friends List, and initiate private and group chats.

What you see on your screen

•	Start Private Chat button sends a private invitation to a selected member in the Who’s Here list asking if the person would like to participate in a private chat.

•	Group Invitation button sends a group invitation to a selected member in the Who’s Here list asking if the person would like to participate in a group chat with you and other members to whom you send group invitations.  If you want to invite more than one member, click each one while holding down the CTRL key and click Group Invitation.

•	Member Profile button displays summary information about a member, such as where the person is connecting to CompuServe from, as well as interests or hobbies the person wants you to know about.

•	Make Friend button lets you add members to your personalized Friends List.

•	Nickname, Room, Member ID, and Location column headers sort the listed members.

Related topics

Making a Friend on CompuServe


Chat Rooms Page

The Chat Rooms page lists the public rooms in the Forum area, and shows how many members are present in each room.  You can select a room and participate in a conference there, observe a conference there, or view its description.

What you see on your screen

•	Participate button takes you to the selected conference room and lets you participate in the conference there.

•	Observe button takes you to the selected conference room and lets you observe (see what others are saying but not join in) the conference there.

•	Description button displays a description of the selected room.

•	Rooms and Members Present column headings let you sort the list of rooms.

Related topics

Attending a Forum Conference

Participating in a Forum Conference

Setting Forum Conferencing Preferences

Tracking Other Forum Members

Voting in a Moderated Conference


Members Page

The Members page (or Membership Search window) lets you find other Forum members.

To define your search

1.	Use the boxes beside Find members.

--	If a box has an arrow, click the arrow to see a menu of choices, and then click the choice you want.

--	If a box does not have an arrow, simply click the box, and then type your information.

2.	Specify either the member ID number or the member’s interest keywords.

3.	Click Search.

What you see on your screen

•	Less button hides your search terms.  (The Less button becomes the More button.)

•	Find members boxes let you specify the information required for your search.  Click the arrows to see a menu of choices, and then click the choice you want.

•	Search button begins the search.

•	Member ID box records the member ID number of the member you want to find.

•	Interests box records an interest keyword.  You can specify more than one keyword if you separate each keyword by a space.  (Your search will find only entries with all the keywords you specify.)

Related topics

Creating a Forum Message

What is a Forum Area?


Members Page

The Members page (or Membership Search window) lets you find other members.

To define your search

1.	Use the boxes beside Find members.

–	If a box has an arrow, click the arrow to see a menu of choices, and then click the choice you want.

--	If a box does not have an arrow, simply click the box, and then type your information.

2.	Click Search.

What you see on your screen

•	More button displays additional search terms so that you can narrow your search.  (The More button becomes the Less button.)

•	Find members boxes lets you specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want. (Use the boxes to make a sentence describing what you want to search for.)

•	Search button begins the search.

Related topics

Creating a Forum Message

What is a Forum Area?


Announcements Page
Announce Page

The Announce page lists one or more Announcements that you might want to (read).

Related topics

Creating a Forum Message

Setting Your Forum Area Preferences

What is a Forum Area?


Read Announcement Window (Forum Desktop)
Read Announcement Window

The Read Announcement window displays important information about the Forum area.

You can save the announcement to a file by choosing Save As from the File menu within the Read Announcements window.

You can print the announcement by clicking Print! on the menu bar of the Read Announcements window.

What you see on your screen

Contents of: box displays the name of the current announcement and lets you select other announcements.  (Click the arrow and click the name of another announcement, such as Membership.)

Related topics

Setting Your Forum Area Preferences

What is a Forum Area?


Message search for Window

The Message search for window lists the messages or message topics found as a result of a Forum message search.

You can open and save the listed messages or message topics.

If you are viewing a list of individual messages or if you open an individual message, you can access related messages within the message topic by clicking on Map.

What you see on your screen

•	Open button displays a selected message (if you are looking at a list of messages) or opens a selected topic (if you are looking at a list of topics).

•	File It button opens the Filing Cabinet so that you can file the selected message or message topic for later viewing.

•	File Later lets you add a selected item to your To-Do List for later retrieval.

•	Map button shows the relationships between messages in a topic.  This button does not display until the search is complete.

•	Stop button halts the ongoing search.  When the search is complete, this button is removed.

Related topics

Browsing Forum Messages

Searching Forum Library Files


Get Waiting Messages Page
Get Waiting Messages Window

The Get Waiting Messages window lists all the message topics containing your unread Forum messages.

If you open a topic, your waiting message in that topic is displayed.  If you have more than one waiting message in a topic, each waiting message is listed.

To find additional waiting messages for a topic

Click Map.

What you see on your screen

•	Open button displays a waiting message in a selected message topic.

•	File It button opens the Filing Cabinet so that you can store a selected topic.

•	File Later lets you add a selected item to your To-Do List for later filing.

•	Map button displays the message relationships for a selected topic so that you can select additional messages in the topic that you want to read.

Related topics

Replying to a Message

Searching Forum Messages


Read Page (Message Boards)
Read Page

The Read page lists the message sections in a Forum area.

You can sort the listed message sections by clicking the Section Name, Topic and Messages column headings.

If you open a section, the list of message sections is replaced by a list of message topics within that particular section.

What you see on your screen

•	Open button lists topics in a selected section.

•	Description button displays a Description of a selected section.

•	File It button opens the Filing Cabinet so that you can store a selected entry.

•	File Later button enables you to add a selected item to your To-Do List for later filing.

•	Section Name, Topics, and Messages column headings (in the Message Sections list) sort the message sections.

Related topics

Browsing Forum Messages

Searching Forum Messages


Read Page (Message Boards)

Read Page

The Read page lists the topics in a message section.  You can sort the listed message topics by clicking the Topic and Messages column headings.

To redisplay the original list of message sections

Click Go Back.

To view the topics in another message section

Select the section in the Topic list for sections box.  (Click the arrow and click a section that you want to view.)

What you see on your screen

•	Open button lists topics in a selected section.

•	Map button shows the relationships between a selected message and other messages in the topic.

•	File It button opens the Filing Cabinet so that you can store a selected entry.

•	File Later button lets you add a selected item to your To-Do List for later filing.

•	Topic list for section: box lets you list topics in other sections.  (Click the arrow and click a section.)

•	Go Back button redisplays the initial list of message sections.

•	Topic and Messages column headings sort the list of topics.

Related topics

Browsing Forum Messages

Searching Forum Messages


Read Forum Message Window

The Read Forum Message window displays a Forum message.  You can send a reply to the author of the message, print the message or file it in your Filing Cabinet, and view a message map depicting how all the messages in the topic are related.

To view more messages

Use either of the following methods:

•	Click the [image] and [image] buttons to display related messages and message topics.

•	Press the ENTER key on your keyboard to advance to the next message in the topic.

To print the message

Click Print! on the menu bar of the Read Forum Message window.

To see the relationship among messages

If you are unsure about how the next and previous messages are related to the current message, click Map to view a diagram that shows message relationships within the topic.

To include some or all of the original message in your reply

Select the text you want and click Reply.  The highlighted text is copied to your reply message within quotation marks.

To add a name to your Address Book

If you want to add the name and address of the message’s author or recipient to your Address Book, click Add Address.

What you see on your screen

 button above Topics displays the previous message topic in the list.  (You can also press SHIFT+ALT+LEFT ARROW on your keyboard.)

 button above Topics displays the next message topic in the list.  (You can also press SHIFT+ALT+RIGHT ARROW on your keyboard.)

 button above Messages displays the previous message in the topic.  (You can also press ALT+LEFT ARROW on your keyboard.)

 button above Messages displays the next message in the topic.  (You can also press the ENTER key on your keyboard to advance to the next message, as well as ALT+RIGHT ARROW on your keyboard)

 button above Parent displays the parent message of the current message, and then changes (toggles) to a [image] button above Return.  (You can also press ALT+UP ARROW on your keyboard to display the parent message.)

•	Reply button displays a window where you can compose and send a reply message.

•	File It button lets you save the current message in your Filing Cabinet.

•	Map button shows the relationships between the message and other messages in the topic.

•	Delete button removes the message from the Forum Area.  You can only delete online messages that are to or from you.

•	Add Address button lets you add the message sender's address to your Address Book.

Related topics

Creating a Forum Message

Replying to a Forum Message


Read Forum Message Window

The Read Forum Message window displays a Forum message.  You can send a reply to the author of the message, print the message or file it in your Filing Cabinet, and view a message map depicting how all the messages in the topic are related.

To view more messages

Use either of the following methods:

•	Click the [image] and [image] buttons to display related messages and message topics.

•	Press the ENTER key on your keyboard to advance to the next message in the topic.

To print the message

Click Print! on the menu bar of the Read Forum Message window.

To see the relationship among messages

If you are unsure about how the next and previous messages are related to the current message, click Map to view a diagram that shows message relationships within the topic.

To include some or all of the original message in your reply

Select the text you want and click Reply.  The highlighted text is copied to your reply message within quotation marks.

To add a name to your Address Book

If you want to add the name and address of the message’s author or recipient to your Address Book, click Add Address.

What you see on your screen

 button above Topics displays the previous message topic in the list.  (You can also press SHIFT+ALT+LEFT ARROW on your keyboard.)

 button above Topics displays the next message topic in the list.  (You can also press SHIFT+ALT+RIGHT ARROW on your keyboard.)

 button above Messages displays the previous message in the topic.  (You can also press ALT+LEFT ARROW on your keyboard.)

 button above Messages displays the next message in the topic.  (You can also press the ENTER key on your keyboard to advance to the next message, as well as ALT+RIGHT ARROW on your keyboard)

 button above Return takes you back to the child message that you were last reading.  (You can also press ALT+DOWN ARROW on your keyboard to return to the original, or child, message.)

•	Reply button displays a window where you can compose and send a reply message.

•	File It button lets you save the current message in your Filing Cabinet.

•	Map button shows the relationships between the message and other messages in the topic.

•	Delete button removes the message from the Forum Area.  You can only delete online messages that are to or from you.

•	Add Address button lets you add the message sender's address to your Address Book.

Related topics

Creating a Forum Message

Replying to a Forum Message


Map Message Topic Window

The Map Message Topic window shows the relationships among messages in a topic so that you can find and open a specific message.

The number of messages displayed in the map is the number of messages in the message topic posted after the last message you read.

If you click Map All, the message map is updated to show all message relationships within the topic.  To read a listed message, click the message and click Open.

The following icons indicate the status of the messages in the Map Message Topic window:

•	A dark gray icon indicates that you have not yet read the message.

•	A red icon indicates that you’ve read the message.

•	A light gray icon indicates that you currently have the message open.

Related topics

Browsing Forum Messages

Replying to a Message


Create Page (Message Boards)
Create Page

The Create page lists your outgoing messages — those messages you have composed but not yet sent.  You can review, send, and delete listed messages and create new messages.  You can also edit messages that you open.

Note:  The message you see here are only the messages related to the forum you are in.  To see the outgoing messages for forums you are not currently in, go to the Outgoing Messages folder in your Filing Cabinet.

To send more than one listed message

Click each one while holding down the CTRL key, and then click Send.

What you see on your screen

•	New button opens a window where you can create and send a Forum message.

•	Open button displays a selected message so that you can review and change it.

•	Send button sends a selected message and removes it from the Outgoing Messages list.

•	Send All button sends all messages and removes them from the Outgoing Messages list.

•	Delete button removes a selected message from the Outgoing Messages list.

•	Topic, To, and Date column headings sort the Outgoing Messages list.

Related topics

Creating a Forum Message

Replying to a Forum Message


Create Forum Message Window

The Create Forum Message window lets you create, send, and save a new message.

To address your Forum message

Type the appropriate name and address information or click Recipient.  If you click Recipient and the Forum member you want to send the message to is listed in your Address Book, you can select the name from the displayed window.

What you see on your screen

•	 button displays the previous message in the list.

•	 button displays the next message in the list.

•	Send button posts your message in the Forum area and section specified, connecting you to CompuServe automatically if you are currently offline.

•	Send Later button does not actually send the message, but instead places the message in the Outgoing Messages list on the Send page and in your To-Do List.  (You can send it from either place whenever you want.

•	File It button opens the Filing Cabinet so that you can store the message there.

•	Name box lets you specify the recipient name.  If you begin typing a name that matches one recorded in your Address Book, the name is filled in automatically as soon as the match is recognized.

--	If you want the message to be available for all Forum members to read, type ALL.

--	If you want the message to be visible only to the Forum sysop, type *SYSOP.

--	If you want the message to be sent to the attention of the Forum sysop, but also available for all Forum member to read, type SYSOP (without the asterisk).

•	Address box lets you specify the recipient address.  (If you want to send your message to ALL, *SYSOP, or SYSOP, leave the Address box blank.)

•	Recipient button opens a window where you can select or specify a recipient.

•	Options button opens a window where you can specify how your message will be sent.

•	Topic box lets you specify a topic for your message.

•	Select Forum and Select Section buttons open windows where you can select the Forum area and Forum section to which your message will be sent.

Related topics

Replying to a Message


Send To Window

The Send To window lets you to select an address from your Address Book for a Forum message you are creating.

•	If you want the message to be available for all Forum members to read, click All.

•	If you want the message to be sent to the attention of the Forum sysop, but also available for all Forum members to read, click Forum manager (SYSOP) publicly.

•	If you want the message to be visible only to the Forum sysop, click Forum manager (*SYSOP) privately.

•	If you want to select an address from your Address Book, click Individual and click an address in the list.

Related topics

Creating a Forum Message


Message Options Window

The Message Options window lets you specify how you want to send your Forum message.

Select from the following message types:

•	A public Forum message for all Forum members to see

•	A private Forum message that only the recipient is able to read

•	CompuServe Mail message that is sent to the recipient's CompuServe mailbox instead of being posted in the Forum area.

Note:  Some Forum areas do not allow private Forum messages.

Related topics

Creating a Forum Message

Setting Your Forum Area Preferences


Search Page (Message Boards)
Search Page

The Search page lets you search for specific messages in a Forum area.

To define your search

Use the boxes beside Find messages.  If a box has an arrow, click the arrow to see a menu of choices, and then click the choice you want.  If a box does not have an arrow, simply click the box, and then type your information.

To narrow your search

Click More.

What you see on your screen

•	More button displays additional search terms so that you can narrow your search.  (The More button becomes the Less button.)

•	Find messages boxes lets you specify the information required for your search.  Click the arrows to see a menu of choices, and then click the choice you want.

•	Search button begins the search.

You can also search for Forum messages stored in your Filing Cabinet by accessing the Filing Cabinet.

Related topics

Browsing Forum Messages

Searching Forum Messages

Searching for Items in the Filing Cabinet


Search Page (Message Boards)

Search Page

The Search page lets you search for specific messages in a Forum area.

To define your search

Use the boxes beside Find.  If a box has an arrow, click the arrow to see a menu of choices, and then click the choice you want.  If a box does not have an arrow, simply click the box, and then type your information.

To hide your search interests

Click Less.

What you see on your screen

•	Less button hides your search terms.  (The Less button becomes the More button.)

•	Find messages boxes let you specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want.

•	Search button begins the search.

•	Submitted since area lets you confine your search to the date range you select.  Click the arrows to change the dates.

•	In Sections box you confine your search to particular sections.  To select a section to be searched, click its corresponding check box.

•	All Sections button selects all sections in the list.

•	None button deselects all sections in the list.

You can also search for Forum messages stored in your Filing Cabinet by accessing the Filing Cabinet.

Related topics

Browsing Forum Messages

Searching Forum Messages

Searching for Items in the Filing Cabinet


Read Page (File Libraries)
Read Page

The Read page lists the library sections in a Forum area.

What you see on your screen

•	Open button lists the files in the selected section.

•	Description button displays a description of a selected section.

Related topics

Browsing Forum Libraries

Viewing a Forum File


Read Page (Files in a Library)
Read Page

The Read page lists the files in a Forum library section.

What you see on your screen

•	Open button displays a selected file, provided it is a text file or graphics file.  Binary files must be retrieved before being opened.

•	Description button displays a description of a selected file.

•	Retrieve button lets you save the selected file to your computer.

•	Retrieve Later lets you add a selected file to your To-Do List for later retrieval.  If there is not enough disk space on the drive you specify, you receive an error message and the file is not added to the To-Do List.

•	Files in section: box lets you list the files in a different section.  (Click the arrow and click a section.)

•	Go Back button displays the Read page that shows a list of library sections.

•	Title, File Name, Date, Size, and Accesses column headings sort the listed files.

Related topics

Browsing Forum Libraries

Viewing a Forum File


File Description Window

The File Description window displays information about a file so that you can decide whether you want to retrieve it.

The description lists the file’s contributor and keywords you can use to find related files in other File Libraries.

What you see on your screen

 button displays the previous file in the list.

 button displays the next file in the list.

•	Open button displays the selected file, provided it is a text file, graphics file, or other  file that can be displayed.  (Files that require an external program to be viewed must be retrieved before being opened.  For example, a word processing document might require Microsoft Word to be opened.  You would need to download that file in order to open it.)

•	Retrieve button lets you save the selected file to your hard drive.

•	Retrieve Later lets you add a selected item to your To-Do List for later retrieval.  If there is not enough disk space on the destination drive for the selected file, you receive an error message and the file is not added to your To-Do List.

•	Delete button removes the selected file from the Forum Area.  You can only delete a file if you are a SYSOP with delete privileges or if you contributed the file.

Related topics

Understanding Forum File Types and File Extensions

Viewing a Forum File


View File Window

The View File window displays a GIF or other graphic file.

The File and Image menus in the upper left-hand corner of the View File window let you save and print the file and resize the displayed image.

You can set an option to be prompted to save the graphic when you attempt to close the View File window.  (Just click Prompt to save opened graphics in your General preferences.)

Related topics

Browsing Forum Libraries

Searching Forum Library Files


Progress Indicator Window

The Progress Indicator window displays the progress of one or more files you are retrieving to your computer or contributing to CompuServe.  If a process fails, the task is removed from your To-Do List.

To resubmit a task

Click Try Again.

To add a task to the To-Do List

Click Try Again Later.

To end your CompuServe session after the last file has been processed

Click Disconnect when done.

Related topics

Searching Forum Library Files

Viewing a Forum File


Create Page

The Create page lists all the files that you have prepared to contribute to a library section.

On this page, you can do any of the following:

•	Send the files according to your preferred order

•	Review and delete the Contribute File Requests for the listed files

•	Read file descriptions

•	Make new Contribute File Requests.

If you want to send more than one listed file, click each one while holding down the CTRL key and click Send.

What you see on your screen

•	New button opens a window where you can indicate a new file to contribute (upload).

•	Open button lets you view the selected file in its native format.

•	Description button displays the Contribute File Request information for a selected file.

•	Send button uploads the selected files to the library.

•	Delete button removes the selected files from the list.  (It does not delete the file from your computer.)

•	Title, File Name, Size, and Section Name column headings (in the Outgoing Files list) sort your Contribute File Requests.

Related topics

Contributing a Forum File

Understanding Forum File Types and File Extensions


Contribute File Request Window

The Contribute File Request window records information about a file you want to contribute to a library section.  When this process is finished, you can send the file immediately, or you can wait and send it later.

What you see on your screen

•	Send button uploads the file to the library.

•	Send Later button adds the contribute request to the File Libraries Send page, where you can send it whenever you want.

•	Local file name box indicates and records the file name and path.

•	Select File button displays a window where you can open the file you want to contribute.

•	Forum file name box displays a default file name that you can change.  This is the filename that will be displayed in the Forum library.

•	File type box indicates the type of file you are contributing, such as binary or text.  Click the arrow, and then click the type.

•	Title box lets you type a the title for your contribution.

•	Keywords box lets you specify the search terms other members can use to find your file as a result of a file search.  Be sure to separate search terms (keywords) with a single space.

•	Select Section button lets you select another Forum Section for your Contribute File Request.

•	The large box at the bottom of the Contribute File Request window is where you type your comments about the file.  For example, you could describe how the file should be used and whether it should be treated a special way.

Related topics

Contributing a Forum File

Understanding Forum File Types and File Extensions


Search Page (File Libraries)
Search Page

The Search page lets you search the Forum library for particular files.

To define your search

Use the boxes beside Find files.  If a box has an arrow, click the arrow and click the choice you want.  If a box does not have an arrow, click in the box and type in your information.

To narrow your search

Click More.

What you see on your screen

•	More button displays additional search options so that you can narrow your search.  (The More button becomes the Less button.)

•	Find files boxes lets you to specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want.

•	Search button begins the search.

Related topics

Marking a Forum File for Later Retrieval

Searching Forum Library Files


Search Page (File Libraries)

Search Page

The Search page lets you search the Forum library for particular files.

To define your search

Use the boxes beside Find files.  If a box has an arrow, click the arrow and click the choice you want.  If a box does not have an arrow, click in the box and type in your information.

To hide your search options

Click Less.

What you see on your screen

•	Less button hides your search options.  (The Less button becomes the More button.)

•	Find files boxes lets you specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want.

•	Search button begins the search.

•	Submitted between boxes lets you limit your search to a date range you select (click the arrows to change the date).

•	Contributed by box lets you specify the member ID number of the individual who contributed the file.

•	With extension box lets you specify the extension of the file you are looking for, such as .txt or .doc.

•	In sections list lets you limit your search to particular sections.

•	All sections button selects all folders in the In Sections list.

•	None button deselects all folders in the In Sections list.

Related topics

Marking a Forum File for Later Retrieval

Searching Forum Library Files


File Search Result Page

The File Search Result page displays all the files found as a result of a file search.  A tiny icon appears to the left of each file to indicate its type, such as text or graphics.  Here you can do the following:

•	Open text files and some graphics files

•	View descriptions for all listed files

•	Retrieve one or more files

To retrieve more than one file

Click each file while holding down the CTRL key and then click Retrieve or Retrieve Later.

To stop a search

Click Stop.

What you see on your screen

•	Open button displays a selected file, provided it is text or graphics.  Binary files must be retrieved before being opened.

•	Description button displays the descriptive information about the selected file.

•	Retrieve button retrieves the selected file to your computer.

•	Retrieve Later button adds the retrieval request to your To-Do List, to be processed later. If there is not enough disk space on the destination drive for the selected file, you receive an error message and the file is not added to your To-Do List.

•	Delete button removes the file from the Forum area.  You can only delete files if you are a SYSOP or have contributed the file.

•	Stop button ends the current search.

Related topics

Searching Forum Library Files


Invitations Page (Forum Desktop)
Invitations Page

The Invitations page lists all the group invitations that have been sent to you while in the area.  The following are some group chat invitations parameters:

•	You can participate in only one group chat at a time.

•	If you exit a group chat, you cannot reenter the group unless you receive a new group invitation.

•	You can sort the group invitations by clicking the Name, Member ID, and Received column headings.

What you see on your screen

•	Participate button lets you join in the selected group chat.

•	Member Profile button displays a selected person's interests and other member-related information.

•	Delete button removes the selected invitation.

•	Nickname, Member ID, and Received column headings (in the Group Invitations list) sort the invitations.

Related topics

Ignoring Invitations

Setting Your Forum Area Preferences


Friends Page (Forum Desktop)
Friends Page

The Friends page maintains a list of your Forum area “friends.”  You can remove people from the list any time.  You can also add people to the list, but only when they are present in a Forum area.

To find out who’s in the forum

Access the Who's Here page and click the Show only friends check box.  You can sort the Current Friends list by clicking the column headings in the Current Friends list.

What you see on your screen

•	New button adds new person to the list

•	Member Profile button displays a selected person's interests and other member-related information.

•	Delete button removes a person from your Friends List.

•	Nickname and Member ID column headings (in the Current Friends list) sort your Friends List.

Related topics

Setting Your Forum Area Preferences


See More Messages Window

The See More Messages window lets you define which messages you want to see during your Forum session.

What you see on your screen

•	Created after option lets you define the set of messages as those posted after a given date and time.  (Click the arrows and type the information in the respective boxes.)

•	Whose message number is higher than option lets you define the set of messages as those whose message number is higher than the number specified in the corresponding box.  (Type the desired number in the box.)

•	Reset messages displayed on my next visit check box indicates whether you want to keep these settings for your next Forum session.

Related topics

Browsing Forum Messages

Searching Forum Messages


Forum Preferences Window
Forums Page

The Forums page (within the Preferences window) lets you customize your Forum sessions.  You can set the following preferences:

•	The name you want to go by in a Forum area

•	Whether to automatically file (save) copies of messages that you send

What you see on your screen

•	Automatically file sent messages check box indicates that the Forum messages you send are also filed in the Filing Cabinet.

•	Select Folder button lets you specify the folder where Forum messages that you send are filed.

•	Set Conferencing Preferences button lets you customize your conference activity in Forum Areas.

•	Retrieve Forum Logos check box indicates whether you want CompuServe 4 to automatically retrieve any Forum Logos to your computer the first time you access a Forum area.

•	Forums visited box displays the Forum areas in which you are currently a member.

•	Delete button removes a selected Forum area from the Forums visited box.

•	Name to use while conferencing box lets you specify the name by the name you want to use when you participate in a conference.

Related topics

Automatically Filing Forum Messages You Send

Defining Your Forum Conference Nickname

Setting Your Forum Area Preferences


Conference Center Desktop


Set Conferencing Preferences

The Set Conferencing Preferences window lets you customize how you interact in a Forum conference.  You can specify the following preferences:

•	Preferences related to your Prohibited List

•	Recording chat sessions

•	Ignoring invitations (private and group)

•	Retrieving graphics and sound files

What you see on your screen

The Record conversations area provides the following recording options:

•	Record chat text check box indicates whether you wish to automatically record (log) your ongoing conferences.

•	Add new text to the room's log file check box indicates whether you want your ongoing conferences appended to a single chat log (transcript) file.

The Add prohibited members to list area provides the following options for how long a person stays on the Prohibited List:

•	Permanently option excludes the person indefinitely.

•	For today only option excludes the person only for the current session.

•	Ask me option displays a window where you can specify whether you want the person added to the Prohibited Members List permanently.

The Ignore invitations for area lets you to prevent invitations from displaying on your screen in the following ways:

•	Private chats check box indicates whether you want to block invitations to chat one-on-one with someone.

•	Groups check box indicates whether you want to block invitations to chat in a group.

The Retrieve area controls your level of interaction in a conference with the following options.

•	Graphics files check box indicates whether you want to receive graphics files sent to you while in Chat.

•	Sound files check box indicates whether you want receive sound files sent to you while in Chat.

•	Save all retrieved files check box indicates whether you want to save any graphics files or sound files that are sent to you while in Chat.

Related topics

Setting Chat Preferences


Chat Rooms


Welcome Page (Chat Desktop)
Welcome Page

The Welcome page welcomes you to the Chat Desktop and lets you read the latest Chat Announcements.

The Chat Desktop lets you

•	Participate in and observe chats in public rooms

•	Invite friends to participate in a group chat

•	Chat one-on-one in a private chat.

What you see on your screen

Read Announcements button displays Announcements relevant to the Chat community.

Related topics

Listing CompuServe Chat Public Rooms

What is Chat?


Define Nickname Window

The Define Nickname window (or Change Nickname window) lets you provide or change the nickname you want to use.

The text box lets you specify the name you want to use during your Chat session.  If you do not have a nickname, your member ID number is displayed in the text box.

Use caution when choosing a nickname

A nickname cannot be obscene or offensive.

Making your nickname permanent

If you want to make your nickname permanent, click Always use this nickname.  (You only see this check box upon arriving at the Chat desktop.)

Changing your nickname

You can change your nickname in either of the following ways:

•	If you are in Chat, you can redisplay this window by choosing Change Nickname from the Chat menu.

•	If you are at the Chat page, select Preferences from the Access menu, click the Chat top tab, and specify the name you want to use in the Nickname box.)

Related topics

Nickname Rules

What is Chat?


Read Announcements Window (Chat Desktop)
Read Announcements Window

The Read Announcements window displays important Chat information.

You can save the Announcement for future review.  Choose Save As from the File menu.

Related topics

Listing CompuServe Chat Public Rooms

Participating in a Public Room in CompuServe Chat

What is Chat?


Public Rooms Page (Chat Desktop)
Public Rooms Page

The Public Rooms page lists the public rooms and how many people are in each one.

You can join a conversation or just observe.  You can participate in one room and observe another room at the same time.

All rooms in the list have a small icon beside them.  If you are participating in or observing a public room, a different icon appears beside the room name.

What you see on your screen

•	Participate button lets you join the conversation in the selected room.

•	Observe button lets you observe the conversation without participating.  (No one else knows you are observing.)

•	Description button gives you a description of the room’s content.

Related topics

Going to a Public Room in CompuServe Chat

Participating in a Public Room in CompuServe Chat


Chat Window

The Chat window displays an online conversation already underway in a public room.  You can participate in the conversation, learn who else is in the room and make a transcript file of the ongoing conversation.

To participate in the conversation

Type a comment in the box and click Send.

What you see on your screen

•	Who's Here button displays the nicknames, member ID numbers, rooms, and location of people participating in the room.  You can also see the number of people in the room.

•	Record Text button saves the ongoing conversation in a transcript file on your computer.  Depending on your Chat preferences, the conversation is either automatically appended to a pre-determined file named after the public room or saved to the file you specify in a standard Save As window.  When you click Record Text, the text on the button changes to Stop Recording.  (Click Stop Recording to stop recording.) The name of the transcript file is shown at the bottom of the page.

•	Send button posts any text in the box as a comment.

Related topics

Leaving a Public Room in CompuServe Chat

Recording a Chat on CompuServe

Creating a Chat Transcript File

Appending Chat Text to a File

Defining Default Directories

Requesting that Graphics Files be Retrieved

Requesting that Sound Files be Retrieved

Requesting that All Retrieved Files be Saved


Observe Window

The Observe window displays an online conversation in a CompuServe Chat public room.  You can learn who else is in the room and make a transcript file of the ongoing conversation.

What you see on your screen

•	Who's Here button displays the nicknames, member ID numbers, rooms, and locations of people participating in the room.  You can also see the number of people in the room.

•	Record Text button saves the ongoing conversation in a transcript file on your computer.  Depending on your Chat preferences, the conversation is either automatically appended to a pre-determined file named after the public room or saved to the file you specify in a standard Save As window.  When you click Record Text, the text on the button changes to Stop Recording.  (Click Stop Recording to stop recording.) The name of the transcript file is shown at the bottom of the page.

Related topics

Leaving a Public Room in CompuServe Chat

Recording a Chat on CompuServe

Creating a Chat Transcript File

Appending Chat Text to a File

Defining Default Directories

Requesting that Graphics Files be Retrieved

Requesting that Sound Files be Retrieved

Requesting that All Retrieved Files be Saved


Who's Here Page

The Who's Here page lists the nicknames, member ID numbers, room, and location of all the people in the entire CompuServe Chat area (all public rooms).  You can read member profiles, add members to your Friends List, and initiate private and group chats.

If you prefer, you can view only those members who are in your Friends list.  You can also sort the list by clicking the Nickname, Member ID, Room, and Location column headings.

To select multiple members

Click each nickname while holding down the CTRL key.

What you see on your screen

•	Start Private Chat button sends a private invitation to a selected member in the Who's Here list asking if the person would like to participate in a private conversation (private chat) with only you.

•	Group Invitation button sends a private invitation to a selected member in the Who's Here list asking if the person would like to participate in a group chat with you and other members to whom you send group invitations.

•	Member Profile button displays summary information about a person, such as where the person is connecting to CompuServe from, as well as interests or hobbies the person wants you to know about.

•	Make Friend button lets you add one member at a time to your personalized Friends List.

•	Show friends only check box displays only the people you've placed on your special Friends List.

Related topics

Making a Friend on CompuServe

Listing CompuServe Chat Public Rooms

Setting Up a Group in CompuServe Chat

Setting Up a Private Chat in CompuServe Chat


Who's Here Window

The Who's Here window lists the nicknames and member ID numbers of the people in your current public room or chat group.  You can read member profiles, add members to your Friends List, and initiate private chats or (from a public room) a group chat.  You can also sort the list by clicking the Nickname and Member ID column headings.

To select multiple members

Click each nickname while holding down the CTRL key.

What you see on your screen

•	Private Chat button sends a private invitation to a selected member in the Who's Here list asking if the person would like to participate in a private conversation (private chat) with only you.

•	Group Invitation button (not available if you are already in a group chat) sends a private invitation to a selected member in the Who's Here list asking if the person would like to participate in a group chat with you and other members to whom you send group invitations.

•	Member Profile button displays summary information about a person, such as where the person is connecting to CompuServe from, as well as interests or hobbies the person wants you to know about.

•	Make Friend button lets you add one member at a time to your personalized Friends List.

Related topics

Making a Friend on CompuServe

Setting Up a Group in CompuServe Chat

Setting Up a Private Chat in CompuServe Chat


Member Profile Window

The Member Profile window displays summary information for a CompuServe member, including the current nickname, the person's member ID number, location, and any general interests that the person wants you to know about.

To add someone to your Address Book

Click Add Address.

What you see on your screen

•	Name box displays the person's nickname for the current chat session.

•	Member ID box displays the person's member ID number.

•	Location box displays information about where the person is connecting from.  (This information will be abbreviated.)

•	Interests box displays interests or hobbies that the person wants others to know about.

•	Add Address button displays a window from which you can quickly add the person to your Address Book.

Related topics

Making a Friend on CompuServe

Adding Someone to Your Prohibited Members List


Private Chat Window

The Private Chat window is the control center for all your ongoing private chats.  The Current Chats box lists the person you are chatting with.  You can add members to your Friends List and to your Prohibited Members List.  You can also make a transcript file of the ongoing conversation.

To display a conversation

Click the appropriate nickname in the Current Chats box.

To participate in a chat

Type a comment in the box and click Send.

What you see on your screen

•	Goodbye button ends your private chat with the member whose name is selected in the Current Chats list.

•	Prohibit button removes the selected name from your Current Chats list and adds it to your Prohibited List.

•	Record Text button saves the ongoing conversation in a transcript file on your computer. You have the option of creating and naming your transcript file or appending the conversation to an existing transcript file.  When you click Record Text, the text on the button changes to Stop Recording.  (Click Stop Recording to stop recording.).  The name of the transcript file is shown at the bottom of the Private Chat window.

•	Make Friend button lets you add one or more selected members to your personalized Friends List.

•	Current chats lists the member you are currently chatting with.

•	Text received from displays the name and corresponding comments of the member you are chatting with.

•	Send button sends your comments.  Once sent, you can view them in the Text received from box.

Related topics

Leaving a Private Chat in CompuServe Chat


Private Chat Invitation Window

The Private Chat Invitation window lets you participate in or refuse a private chat.

To refuse all private chat invitations

Do either of the following:

•	Select Ignore all invitations from the appropriate menu (Chat, Forums, or Conference).  This prevents invitations from displaying for the current session.

•	Select Preferences from the Access menu.  Then, click the Chat top tab and click Private chats under Ignore invitations for.

What you see on your screen

•	Accept button closes the window and opens the Private Chat window where you can begin your conversation.

•	Decline button closes the window and sends the person a notice that you declined the invitation.

Related topics

Accepting a Private Chat Invitation

Setting Up a Private Chat in CompuServe Chat


Prohibit Member Window

The Prohibit Member window lets you decide how often you want to exclude a person's comments from your chat session.

The name of the person in question is shown beside Prohibited member.  Click the option you feel is appropriate and click OK.

What you see on your screen

•	Permanently - member is restricted until removed from list option excludes the person indefinitely.

•	Temporarily - member is restricted for this session only option excludes the person only for the current session.

Related topics

Making a Friend on CompuServe

Finding Who's Here


Invitations Page (Chat Desktop)
Invitations Page

The Invitations page lists all the group invitations that have been sent to you during the current CompuServe Chat session.

What you can and can’t do here

•	You can participate in only one group chat at a time.

•	If you exit a group chat, you cannot reenter the group unless you receive a new group invitation.

•	You can sort the group invitations by clicking the Nickname, Member ID, or Received column headings.

What you see on your screen

•	Participate button lets you join in the group chat for the selected invitation.

•	Member Profile button displays summary information about a selected person.

•	Delete button removes a selected invitation.

Related topics

Ignoring Invitations

Setting Chat Preferences


Friends Page (Chat Desktop)
Friends Page

The Friends page maintains a list of your Chat friends.  You can add to and remove from the list anytime.

To find out which friends are in Chat

Access the Who's Here page and click Show Friends only.

To sort the Current Friends list

Click the Nickname or Member ID column headings.

What you see on your screen

•	New button opens a window where you can add a current user to your Friends List.

•	Member Profile button displays summary information for a selected person.

•	Delete button deletes a selected friend from the Current Friends box.

Related topics

Making a Friend on CompuServe

Adding Someone to Your Prohibited Members List


Select Friends Window

The Select Friends window lets you select one or more people to add to your Friends List.

If you want to add several friends, hold down the CTRL key while you click each one.  When you are done, click OK.

Related topics

Making a Friend on CompuServe

Finding Who's Here


Prohibited List Window
Prohibited Members List Window

The Prohibited Members List window shows all the people whose comments you do not want to be displayed on your screen.  Their comments do not appear on your screen in CompuServe Chat, Forum conferences, or the CompuServe Convention Center .  Your comments will still appear on their screens (unless, of course, they put you on their Prohibited Members Lists).

The icons to the left of the listed nicknames denote whether a person is on your Prohibited Members List permanently or only temporarily.

What you see on your screen

•	New button opens a window where you can add a member to the Prohibited Members List.

•	Make Permanent button blocks a selected member from every group chat you participate in.

•	Delete button deletes a selected user from the Prohibited Members List.

Related topics

Adding Someone to Your Prohibited Members List

Setting Chat Preferences


Select Ignore Window

The Select Ignore window lets you select one or more nicknames to add to your Prohibited Members List.

If you want to prohibit several members

Select each one and click OK.

Related topics

Adding Someone to Your Prohibited Members List

Setting Chat Preferences


Ask Window

The Ask window lets you type and submit a question during a Moderated Conference.

Withdrawing a question

If you have already submitted a question, you can use this window to withdraw or replace the question.  You can submit only one question at a time.  If you withdraw that question to edit and resubmit, the resubmitted question is placed at the bottom of the question list.

What you see on your screen

If you are submitting a question for the first time, the following button displays:

Submit button sends the question to the chat moderator.

If you have already submitted a question and the question is currently in the question queue awaiting response, the following buttons display:

•	Withdraw button sends the moderator a request to remove the question from the waiting list.

•	Resubmit button sends the new question to the moderator.

Related topics

Voting in a Moderated Conference


Vote Window

The Vote window registers your vote in a conference vote.

To cast a vote

Click the appropriate answer to the voting issue and click Cast Vote.

What you see on your screen

•	Issue box displays the issue to be voted on.

•	Choose box lets you vote on the issue.  Depending on the type of issue and how the issue is worded, you might be asked to choose just one response.

•	Cast Vote box places your vote in the ballot box.

Related topics

Participating in a Forum Conference


Vote Tally Window

The Vote Tally window displays preliminary status and current results of a vote.  Once a vote is finished, the Conference Moderator displays the results.

What you see on your screen

•	Update button displays the latest tally results.

•	Change Vote button places your vote in the ballot box.

Related topics

Participating in a Forum Conference


Group Invitation Window

The Group Invitation window lets you participate in (or refuse) a group chat.

Ignoring invitations

If you do not want to be bothered by invitations to participate in group chats, you can do one of the following:

•	Select Ignore all Invitations from the Chat menu to prevent invitations from displaying for just the current session.

•	Select Preferences from the Access menu.  Then, click the Chat top tab and click Groups under Ignore invitations for.

What you see on your screen

•	Accept button opens the Group Chat window where you can begin your conversation.

•	Decline button closes the window and sends the person a notice that you declined the invitation.

Related topics

Ignoring Invitations

Ignoring Group Chat Invitations


Chat Page

The Chat page (within the Preferences window) lets you customize how you interact with the Chat area.

What you can do here

•	Specify a Chat nickname

•	Define preferences related to your Prohibited Members List

•	Choose to record Chat conversations

•	Choose to ignore invitations

•	Specify retrieval of graphics and sound files.

What you see on your screen

•	Nickname indicates the name other people see when you are active in Chat.

•	Display all private chats in one window check box indicates whether you want to view all chats in the same window.

The Record conversations area lets you specify how to make a chat log file.

•	Record chat text check box indicates whether you wish to automatically record (log) your ongoing chats.

•	Add new text to the room's log file check box indicates whether you wish for your ongoing chats to be appended to a single chat log (transcript) file.

The Add prohibited members to list area controls how long a person stays on the Prohibited Members List.

•	Permanently option excludes the person indefinitely

•	For today only option excludes the person only for the current session

•	Ask me option displays a window where you can confirm that you want the person added to the Prohibited Members List as permanent

The Ignore invitations for area lets you prevent invitations from displaying on your screen.

•	Private chats check box indicates whether you want to block invitations to private chats.

•	Groups check box indicates whether you want to block invitations to group chats.

The Retrieve area controls your level of interaction in a conference.

•	Graphics files check box indicates whether you want to receive graphics files while in Chat.

•	Sound files check box indicates whether you want to receive sound files while in Chat.

•	Save all retrieved files check box indicates whether you want to automatically save any graphics files or sound files that are sent to you while in Chat.  (If you do not select this option, you can still save these files manually.)

Related topics

Nickname Rules

Setting Chat Preferences


Track Chat Window
Tracking Chat Window

The Tracking Chat window lets you watch who enters and leaves chats, switches locations, and changes nicknames.

To close the Tracking Chat window

Select Tracking from the Chat menu.  (A check mark to the left of the Tracking command indicates that tracking is turned on.)

What you see on your screen

•	Options button opens a window where you can specify which activities are displayed.

•	Track only friends check box indicates whether you want to track everyone in Chat or only your friends.

Related topics

Adding Someone to Your Prohibited Members List

Making a Friend on CompuServe


Define Tracking Options Window

The Define Tracking Options window lets you control what activities are displayed in the Track Chat window.

If you want to track only those people on your Friends List, click Track only friends.

What you see on your screen

•	Entering check box indicates whether you want to track people joining the CompuServe Chat area.

•	Leaving check box indicates whether you want to track people exiting the CompuServe Chat area.

•	Changing rooms check box indicates whether you want to track people moving to different areas.

•	Changing nicknames check box indicates whether you want to track people changing their nicknames.

•	Track only friends check box indicates whether you want to track everyone in CompuServe Chat or only your friends.

Related topics

Adding Someone to Your Prohibited Members List


Home Desktop


Working Offline

Online or Offline Desktops

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.

Menu Bar

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Mail menu helps you to create and receive e-mail and maintain e-mail addresses.

•	The Windows menu helps you move among the open CompuServe 4 windows.

Tool Bar

The tool bar provides you with single-click access to popular CompuServe 4 services, such as weather information, stock quotes, and the access to the Internet.

Open the Customize your tool bar

Status Bar

The status bar provides shows your connection status.


Main Menu Page

Online or Offline Desktops

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.

Menu Bar

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Mail menu helps you to create and receive e-mail and maintain e-mail addresses.

•	The Windows menu helps you move among the open CompuServe 4 windows.

Tool Bar

The tool bar provides you with single-click access to popular CompuServe 4 services, such as weather information, stock quotes, and the access to the Internet.

Open the Customize your tool bar

Status Bar

The status bar provides shows your connection status.


Main Menu

Main Menu Page

The Main Menu page lets you explore CompuServe and the Internet.  The following are part of the Main Menu:

•	What's New displays a window that lets you review the latest news summaries on CompuServe.

•	Table of Contents shows CompuServe services.

•	Internet starts the Web browser and takes you to the CompuServe’s home page so you can explore the Internet.

•	Chat takes you to the CompuServe Chat page.

•	Forums and Communities takes you to the CompuServe Forums Page.

To access Mail functions

If you want to get your mail, create and send mail, or consult your electronic Address Book, choose Mail Center from the Mail menu.

To search for a CompuServe service or Internet Web page

Click the Search button located on the CompuServe 4 tool bar.

Related topics

Accessing a CompuServe Service or Internet Location

Accessing the CompuServe Directory

Learning About Services on CompuServe

Reviewing Recent Destinations


Welcome to CompuServe Page

The Welcome to CompuServe page lets you become a CompuServe member.  You must be a CompuServe member in order to connect to CompuServe.

Before clicking Signup to start the membership signup process, you should exit any other Windows 95 applications.

You need your Offer Code to complete the signup process.  For signup assistance in the U.S. and Canada, call (800) 336-6823.  If you need additional help during the signup process, you can contact one of the CompuServe offices listed below:

If you are already a CompuServe member

Click Setup to review or provide your connection information.  Setup also lets you add connection information for a new account.

Note:  If you click Signup and you are already a CompuServe member, you are notified of your existing membership.  The displayed window, however, includes a Signup button so that you can sign up a new membership.  For example, you might just be using the same computer as a CompuServe member.  This window also includes a Go button so that you can use your membership to access a CompuServe service or an Internet site.

Related topics

Accessing a CompuServe Service or Internet Location

Setting Connection Preferences

List of CompuServe Offices

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Go Page

The Go page lists the last 50 CompuServe and Internet locations you have accessed so that you can easily access them again.

To go to a location in the Services Recently Visited list

Click the location and click Go.

To go to a location that is not listed

Type the information (the CompuServe service name or Internet Web page) in the box beneath the Add to Favorite Places button and click Go.

What you see on your screen

•	Go button takes you to the selected location in the Services Recently Visited list or to the location specified in the box below the Add to Favorite Places button.  You can specify a CompuServe service name or Internet destination address.

•	CompuServe Directory button displays a comprehensive listing of CompuServe services.

•	Add to Favorite Places button adds the selected location to your Favorite Places.

•	Delete button removes a selected location from your list.

•	Name, Location, and Date Visited column headings (in the Services Recently Visited list) sort the listed services.

Related topics

Accessing a CompuServe Service or Internet Location

Grouping Your Favorite Services


Favorite Places Page

The Favorite Places page lets you track and easily go to your favorite locations on CompuServe and the Internet.  An example of a CompuServe location is General Chat; an example of an Internet location is http:\\www.compuserve.com.

Once you add a location to your Favorite Places, it is listed on the lower portion of the Favorite Places page along with the date you last visited it and the current location's priority.

What can you do here

•	Open an entry in the list to review or change information about it

•	Delete entries

•	Create new entries

To assign a priority

If you want a favorite location to display at the top of the list, use these steps:

1.	Click the location in the list.

2.	Type a low priority number, such as 1.

3.	Click OK.

4.	Make sure the Priority column is displaying the greater than sign, >.  If not, click the column to change the less than sign (<) to a greater than sign (>).

What you see on your screen

•	New button lets you add an entry to your Favorite Places.

•	Open button lets you review or change information about a selected location in the Favorite Places List, such as the name, address, or priority.

•	Go button takes you to a selected location in the Favorite Places List.

•	Delete button removes a selected location from the Favorite Places List.

•	Name, Last Visit, and Priority column headings sort your listed locations.

Related topics

Finding Services on CompuServe

Reviewing Recent Destinations


Define Favorite Place Window

The Define Favorite Place window lets you add a location, such as General Chat, to your Favorite Places or change information about an existing one.

You can also add locations to your Favorite Places from the Go page and from the window that displays the results of a Services search.

What you see on your screen

•	Name box lets you accept the system-generated name or specify a different name that you want to appear under Location in the Favorite Places List.

•	Location box lets you accept the system-generated location or specify a different location of the CompuServe service name or Internet address.

•	Priority box lets you accept the system-generated priority or specify your preferred priority for the entry so that you can sort the entries in the Favorite Places List accordingly.  (Lower numbers indicate higher priorities.)

Related topics

Accessing a CompuServe Service or Internet Location

Finding Services on CompuServe


Services Page

The Services page (or Services Search window) lets you search for services on CompuServe pages and on the Internet.

To search for a service

1.	Type a subject in the box provided.

2.	Click either Search to find services on CompuServe or Start Internet Search to find sites on the Internet.

What you see on your screen

Note:  You see only the two search buttons until you type a subject and click one of the search buttons.

•	Search button begins a search for CompuServe services related to the subject you specified.

•	Start Internet Search button takes you to the CompuServe Find Page where you can search for Internet sites related to the subject specified.

•	Go button takes you to a selected service in the Services list.  (You do not see the Go button until services are found.)

•	Add button adds a selected service in the Services list to your Favorite Places. (You do not see the Add button until services are found.)

•	Stop button halts the search.  (The Stop button disappears upon completion of the search.)

•	Service and Location column headings (in the Services list) sort the listed services.

Related topics

Finding Services on CompuServe

Learning About Services on CompuServe


Files Page

The Files page lets you go to the File Finder area, where you can find files anywhere on CompuServe.

To reach the File Finder area

Click File Finder at the bottom of the Files page.

Related topics

Finding a Forum Library File

Viewing Forum File Information


Member Page

Members Page

The Members page (or Membership Search window) lets you search for and learn about CompuServe members.

To define your search

Use the boxes provided.  You must provide a last name.  The other search boxes are optional.

What you see on your screen

•	Search button begins a search for a member based on the information you provide.

•	Add to Address Book button opens a window where you can add a selected member to your Address Book.  (You do not see the Add to Address Book button until members have been found.)

•	Last name, First name, City, State, and Country edit boxes let you specify information about a member to increase your chances of a successful search.

•	Last Name, First Name, City, State, Country, and Member ID column headings sort the members found as a result of your search.

Related topics

Finding Members of CompuServe


Member Search Results Window

The Member Search Results window lists the results of a member search.  You can learn about the members listed and add them to your Address Book.

Related topics

Finding Members of CompuServe


Search Filing Cabinet Window

The Search Filing Cabinet window lets you find items in your Filing Cabinet, such as news stories, Forum and CompuServe Mail messages, and other text documents.

To search your Filing Cabinet

1.	From the first box, select the type of item you want to search for, such as mail messages or news articles.

If you want to search for Forum messages or Mail messages via sender or recipient, do not choose All items.  Instead choose Mail messages or Forum messages as appropriate.  Note also that you cannot search for Forum messages stored in your Filing Cabinet via message number.

2.	From the second box, select a phrase to limit your search, such as whose subject contains or that contains.

3.	In the last box, type the information you want to search for.

4.	Select any of the available search limiting options to narrow your search.

5.	Click Search.

Note:  When you click Search you might see a small confirmation window asking whether recently filed documents should be indexed before the actual search is started.  If you want such documents to be included in the search, click Yes in the confirmation window.

What you see on your screen

•	Less button hides your search terms.  (The Less button becomes the More button.)

•	Find boxes let you specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want.  (Use the boxes to make a sentence describing what you want to search for.)

•	Search button begins the search.

•	Submitted boxes let you confine your search to a date range you select (click the arrows to change the dates).

•	Received from Forum(s) let you confine your search to particular Forum areas.  If you chose to find all items, however, this option is disabled.

•	Stored in Folders let you confine your search to particular Filing Cabinet folders.

•	All buttons select all items in the respective boxes.

•	None buttons deselect all folders in the respective boxes.

Related topics

Automatically Filing Forum Messages You Send

Auto-Filing Sent Mail

Removing Duplicate Folders from Your Filing Cabinet

Searching for Items in the Filing Cabinet


Search Filing Cabinet Window

The Search Filing Cabinet window lets you find items in your Filing Cabinet, such as news stories, Forum and CompuServe Mail messages, and other text documents.

To search your Filing Cabinet

1.	From the first box, select the type of item you want to search for, such as mail messages or news articles.

If you want to search for Forum messages or Mail messages via sender or recipient, do not choose All items.  Instead choose Mail messages or Forum messages as appropriate.  Note also that you cannot search for Forum messages stored in your Filing Cabinet via message number.

2.	From the second box, select a phrase to limit your search, such as whose subject contains or that contains.

3.	In the last box, type the information you want to search for.

4.	Click Search.

Note:  When you click Search you might see a small confirmation window asking whether recently filed documents should be indexed before the actual search is started.  If you want such documents to be included in the search, click Yes in the confirmation window.

What you see on your screen

•	More button displays additional search terms so that you can narrow your search.  (The More button becomes the Less button.)

•	Find boxes let you specify the information required for your search.  Click the arrows to see a menu of choices and click the choice you want.  (Use the boxes to make a sentence describing what you want to search for.)

•	Search button begins the search.

Related topics

Automatically Filing Forum Messages You Send

Auto-Filing Sent Mail

Removing Duplicate Folders from Your Filing Cabinet

Searching for Items in the Filing Cabinet


Search Results Window

The Search Results window lists the results of your Filing Cabinet search.  Here you can open and delete items.

To delete multiple items at the same time

1.	Hold down the CTRL key while you click each item that you want to delete.

2.	Click Delete.

What you see on your screen

•	Open displays a selected document.

•	Delete removes a selected document from your Filing Cabinet.  You see a window that prompts you to confirm that you want to delete the document.

•	Subject, Folder, and Date topic headings sort the documents.

Related topics

Automatically Filing Forum Messages You Send

Auto-Filing Sent Mail


Preferences and Settings


General Page

The General page (within the Preferences window) lets you specify the Web browser to use during your CompuServe 4 sessions.  This page also lets you modify some miscellaneous settings related to the following tasks:

•	Starting CompuServe in the Offline Desktop

•	Saving opened graphics

•	Clearing the history list

•	Displaying graphic versions of menus

•	Displaying confirmation and warning windows

•	Showing the What’s New window when you connect

•	Identifying the directories used for the various kinds of files needed by CompuServe 4

What you see on your screen

•	Use external Internet browser check box indicates whether you want to use a different Web browser than Microsoft Internet Explorer, the one provided during installation of your CompuServe 4 software.  For example, if you want to use Netscape Navigator instead of Internet Explorer, click this check box.

•	Internet browser box identifies the file that runs the browser.

•	Select button opens a window where you can select the Web browser to be used by CompuServe 4.  You can use this feature to specify a different location for Internet Explorer or to specify a different browser.  The complete specifications for the file you select appear in the Internet browser box.

•	Define Browser Preferences button lets you configure Internet Explorer operations.  This button is available only if Internet Explorer is the selected browser.  (It becomes unavailable if you click the check box next to Use external Internet browser.)

•	Virtual Key Security button lets you select the security level that Virtual Key applies when you go to an Internet location.

•	Clear History List button opens a window where you can delete the contents of the Temporary Internet Files folder or folders.

•	Prompt to save opened graphics check box determines whether, when you close a graphics file, you are prompted to save the graphic on your computer.

•	Retrieve graphic versions of menus check box lets you view CompuServe menus in an enhanced form with colorful graphics and buttons.  These graphics are downloaded to your computer.  So, if you find that downloading takes too much time, clear this check box and view text-only menus (without colorful graphics) instead.

•	Show What’s New when connecting check box lets you specify whether the What’s New window displays when you connect to CompuServe.  This window contains a list of stories that CompuServe deems to be of interest to members.

•	Use custom signature in Mail and Forums check box lets you create a “signature” that is automatically appended to any message that you send in CompuServe Mail or post in a Forum area.  You create the signature in the Signature Text box.

•	Start CompuServe in the Offline Desktop checkbox enables you to display CompuServe's offline desktop everytime you open CompuServe.

•	Display Confirmation Messages button lets you choose to view warning messages throughout your CompuServe 4 session.  The default is to display all confirmation messages, but you can choose to change this option at different places in the product.  An example of these messages is confirming that you want to exit CompuServe.  This option restores all warning messages.

•	Set Directories button opens a window where you can view and change the default CompuServe 4 directories (folders).

•	Signature Text box is where you create the “signature” that is automatically appended to your CompuServe Mail messages and Forum messages if the Use custom signature in Mail and Forums check box has a check mark in it.  The Signature Text box holds up to 11 lines of text, and each line can have up to 29 printable characters.

Related topics

Defining Your Internet Browser

Selecting a Virtual Key Security Level

Requesting a Save Opened Graphics Prompt

Retrieving Graphic Versions of Menus

Displaying All Warning Dialogs

Seeing What’s New When You Connect

Defining Default Directories

Creating a Custom Signature for Messages


Set Directories Window

The Set Directories window lists the support folders used by your CompuServe 4 software.  You can review or change these folders.

What you see on your screen

Change button lets you specify a new directory for a selected item.

Related topics

Defining Default Directories

Setting General Preferences


Connection Page

The Connection page (within the Preferences window) shows your current connection information so that you can review or modify it.  Your connection information must be accurate in order for you to connect to CompuServe.

What you see on your screen

•	Connection box displays the current connection set.  You can define more than one connection set so that you can select an alternate set from this list, when appropriate.  For example, you might want to use a different connection set when working from home or from your office.

•	Add button opens a new window where you can name a new connection set.

•	Delete button removes the selected connection set.

•	Member name box indicates the name you want to use when using CompuServe.

•	Member ID box indicates the CompuServe member ID number you want to use when connecting to CompuServe.

•	Password box records your CompuServe password.  You do not have to provide your password.  If you do not provide a password, you are prompted for it each time you try to connect.  If you provide a password, it must match your official CompuServe password or you cannot connect to CompuServe.  (To change your CompuServe password, click the GO button, type PASSWORD, and click OK.  Changing the password recorded in your Connection preferences does not change your official CompuServe password.)

•	Network box indicates the communications network that you want to use for your CompuServe connection.

The following information displays on the Connection tab if you selected Dial-Up Networking  or ISP/LAN connection options during installation:

•	CompuServe Dial-Up radio button if you plan to establish a TCP/IP connection using your phone line and modem with Windows 95/98.

•	Use ISP/LAN Manual Connection radio button if you plan to use an existing TCP/IP connection to the Internet, such as via a LAN or other Internet connectivity software.

•	Configure ISP/LAN Settings button to change you ISP/LAN settings.

•	Phone # box contains the local access phone number to dial to connect to CompuServe or the Internet.  By default, this is the number specified in DUN (Dial-Up Networking) configuration. This is not your home telephone number.  If you need to dial a number to reach an outside line, put a comma after the number.

•	Look Up Phone Number button lets you lets you find local access phone numbers for any location.

•	Define Advanced button lets you review (or provide additional) logon information that might be necessary or desirable for your particular network.  For example, you might want to receive notice in the event that your modem carrier signal is lost.

•	Modem drop-down menu lets you review or define your CompuServe 4 modem settings.

Related topics

Changing Your Password

Confirming Your Dial-Up Networking Modem Settings

Creating a Connection Set

Defining a Connection in Windows 95

Setting Connection Preferences

Setting General Preferences


Recently Used Access Numbers Window

The Recently Used Access Numbers window provides information about the access phone numbers that you have most recently looked up.  Each time you use the Phone Access Lookup facility to look up a phone number, information about that phone number is added to the top of the list.  (If there is already a listing for that number, it is moved to the top.)  The list only holds 10 listings – after that, each time a different listing is added to the top, the oldest listing is removed from the bottom.

The listing for each access phone number includes its city, state or province (if applicable), country, provider (CompuServe or a supplementary network), area code, and modem speeds.  If the phone number is not a local call from within the city, an asterisk( * ) displays to the left of the city name.  If there is a communications surcharge for calling the number, a dollar sign ( $ ) displays to the left of the city name. In either case, there are additional fees associated with the call.

To find the actual number dialed, click a listing and look to the left of the Prefix/Suffix button near the top of the window.

From this window, you can also add prefixes or suffixes to the selected number, copy the selected number to your Connection preferences, search for local access phone numbers, add a new number to the list, or delete a number from the list.

What you see on your screen

•	Prefix/Suffix button opens a window where you can provide the information needed to dial a prefix and/or suffix along with the number.  Remember, any prefix/suffix information applies to the number currently shown to the left of the Prefix/Suffix button.  If you supply prefix/suffix information, the appropriate prefix/suffix is included in the number that is shown.

•	OK button closes the window and copies the necessary information about the currently selected number to your Connection preferences.

•	Search button opens a window where you can find local access phone numbers for locations around the world.  Once you find a number, you can automatically add it to the top of the list of recently used phone numbers.

•	Add button opens a window where you can provide the necessary information about a number to be added to the top of the list of recently used phone numbers.

•	Delete button deletes the selected listing immediately.


* = Might Not Be Local

In some cities and for some numbers, the call to the nearest access phone number might not be a local call, depending on the exchange that you dial from and the service plan that you negotiated with your local provider.  Such cases are indicated by * at the far left of the listing, next to the city name.  For more information, check the city telephone book.

Note:  A local call is any call that you can make without first dialing a long-distance prefix such as 1 or 0.  Although a local call is usually a toll-free call, this is not always the case.


$ = Surcharge

The CompuServe network is available in many locations in North America, Europe, and the Pacific Rim.  Where the CompuServe network is not available, local access to CompuServe requires the services of a supplementary network.  In most cases, if you call a local access number provided by such a network, it applies a communications surcharge, which is billed to your CompuServe account.


Prefixes and Suffixes

Prefixes, or dialing prefixes, are numbers that are dialed before an access phone number, such as 9 or 0 to reach an outside line.  (When you add such a prefix, be sure to include a , (comma), which instructs your modem to wait two seconds to allow time for the outside dial tone before the rest of the number is dialed.)

Suffixes, or dialing suffixes, are numbers that are dialed after an access phone number, such as a special code to enable the completion of a long-distance call.


Prefix/Suffix Window

The Prefix/Suffix window lets you supply the information needed to include a dialing prefix and/or suffix in an access phone number.  Typically, you need a prefix to call long-distance, dial out from a hotel or office exchange, or disable call waiting.  Sometimes, you need a suffix to charge the call to a specific account.

As you make changes to the prefix/suffix information, look at the phone number shown in the box near the bottom of the window.  It changes automatically, and shows all current prefixes and/or suffixes.

What you see on your screen

•	Use Dialing Prefix check box determines whether you can type a dialing prefix into the adjacent text box.

•	Dialing Prefix text box (available when Use Dialing Prefix is selected) is where you type a dialing prefix, such as 9, (the comma means to wait two seconds before dialing the rest of the number) to dial out of a hotel or office, or *70 to disable call waiting.

•	Use Dialing Suffix check box determines whether you can type a dialing suffix into the adjacent text box.

•	Dialing Suffix text box (available when Use Dialing Suffix is selected) is where you type a dialing suffix, such as your department number or calling card code.

•	Local call, Local Call with Area Code, Long Distance, and International buttons determine what numbers (if any) are used as prefixes to reach the exchange of the access phone number.

Note:  These options are mutually exclusive.

•	I am in box (available only when International is selected) is where you select the country you are calling from.  To select a country, click the arrow at the right of the box, then scroll to the country name and click it.  The software knows the dialing rules for most countries, and automatically inserts the appropriate prefix number(s).

•	OK button copies the complete phone number to the Recently Used Access Numbers window.


Add Phone Number Window

The Add Phone Number window lets you provide the information needed to add a phone number to the list in the Recently Used Access Numbers window.

You should be aware that the access phone database is periodically updated.  You can find the most recent version by visiting the CompuServe for Windows Tech Support Forum (GO WCIMTECH) and looking in the Recent Fixes Library (Library #2).

Note:  You can not use this window to include dialing prefixes/suffixes.  You can do that from the Recently Used Access Numbers window, after you have added the number.

What you see on your screen

•	Country box is where you select the country where the access phone is located.  To view the complete list of countries, click the arrow and scroll.

•	City box is where you type in the name of the city where the access phone is located.

•	State box (available only if the U.S. or Canada is the country) is where you select the state or province where the access phone is located.  To view the complete list of states/provinces, click the arrow and scroll.

•	Area Code box is where you type the area code for the local access phone.

•	Phone box is where you type the local access phone number.

•	Provider box is where you select the communications network that provides the access phone.  (Sometimes there is only one possible network, and it is selected for you.)  To view the complete list of providers, click the arrow and scroll.

•	300-2400, 9600-14400, 28800, and ISDN check boxes under Baud Rate are where you identify the speed(s) at which the access phone operates.  You should click all the appropriate boxes, but be sure to click at least the one that matches your modem speed.

•	OK button adds the number to the Recently Used Access Numbers window.


Select a Network Access Number Window

The Select a Network Access Number window lets you select the best phone number for accessing CompuServe from any location in the world, and then add that number to the list in the Recently Used Access Numbers window.

The best way to find the numbers for a location is to select the country first.  In some cases, the country alone sufficiently narrows the selection.  To further narrow the selection, you can provide the area code or the city/state.  (Typically, either one is enough.)

You can also select a minimum speed, to narrow the selection to phone numbers for high-speed connections.

As you provide selection criteria, the selected access phones are listed on your screen.  You can easily tell how many phones are in the current list by looking at the No. Items box on the left.

The listing for each access phone number includes its city, state or province (if applicable), country, provider (CompuServe or a supplementary network), complete phone number, and modem speeds.  If the phone number might not be a local call from within the city, * appears to the left of the city name.  If there is a communications surcharge for calling the number, $ appears to the left of the city name.

Note:  The access phone database is updated periodically.  You can find the most recent version by visiting the CompuServe for Windows Tech Support Forum (GO WCIMTECH) and looking in the Recent Fixes Library (Library #2).

To copy access phone information to your Connection preferences (and to the Recently Used Access Numbers window), double-click a listing.

What you see on your screen

•	City box is where you can type the name of a city where you want to find a local access phone.  You should be aware that selecting a specific city may eliminate listings for nearby phones that are also local calls.

•	Country box is where you select the country.  (Click the arrow at the right, and then scroll through the alphabetical list.)

•	State box (only available if the country is the United States or Canada) is where you can type a state/province name (or standard two-letter postal abbreviation) or select it from a list.

•	Area Code box is where you can type in the area code for the location.

•	Min Speed box is where you can select from a list of modem speeds.

•	Start Over button eliminates all the selection criteria you have supplied so far.

•	Add button opens a window where you can provide the necessary information about a phone number to be added to the list in the Recently Used Access Numbers window.

•	OK button adds the selected number added to the list in the Recently Used Access Numbers window.


Modem Control Settings Window

The Modem Control Settings window lets you define how your modem interacts with CompuServe in two specific situations:

•	During membership signup

•	When you manually dial a terminal emulation connection.  (Choose Terminal Emulator from the Access menu, click the Manual Connect check box, and then click Connect.)

In all other communications with CompuServe, the operative modem settings are those defined in the Windows 95 Control Panel (the settings specified in Dial-Up Networking configuration).

At this window, you can specify the type of modem to use, the individual modem control strings, and whether modem security should be employed.

What you see on your screen

•	Modem box lets you select a modem type. (Click the arrow and click a modem type.)

•	Initialize shows your modem's initialization command string.  The default string (Hayes) is:
AT S0 Q0 V1 &C1 &D2 ^M

•	Prefix is the prefix string, also known as the attention command. The default string (Hayes) is: AT

•	Dial Tone is the string that initiates tone dialing. The default string (Hayes) is: DT

•	Reset is the string to reset the modem. The default string (Hayes) is: Z

•	Escape is the string to issue an Escape command. The default string (Hayes) is: +++, which also disconnects)

•	Connect is the string or phrase displayed when connection is established. The default string (Hayes) is: CONNECT

•	Suffix is the correct string to terminate a command. The default string (Hayes) is: ^M

•	Dial Pulse is the string to initiate pulse dialing. The default string (Hayes) is: DP

•	Hang Up is the string to free the telephone line.   The default string (Hayes) is: H

•	Acknowledge is the correct string or phrase displayed when a command is successfully received by the modem. The default string (Hayes) is: OK

•	Failure is the string or phrase to be displayed when there is no connection or the signal stops. The default string (Hayes) is: NO CARRIER

•	Speaker On lets you turn on the speaker of a Hayes-compatible modem by marking the check box.

•	Reset button changes these settings back to the original  (default) ones.

•	Set Security button lets you type in the User ID number and Password for a modem that is password-protected.

Related topics

Conducting a Silent Modem Sequence

Specifying Modem Security


Define Advanced Settings Window

The Define Advanced Settings window lets you specify your preferred working language and logon parameters for rare situations.

What you see on your screen

•	Language sent from CompuServe box indicates your working language  (Click the arrow and click the language you want.)

•	Country Setting indicates the country from which you are connecting to CompuServe.

•	Logon Parameters records special instructions appended to your member ID number.  You should type information only when so directed by a CompuServe Customer Service representative.

•	HMI protocol time-out  records your preferred time-out value.  If you frequently experience time-out problems, you can increase this value, but large values may also waste time and money.

•	Number of retries records how many times you want CompuServe to try to connect should a dialing-related problem occur. A reasonable value is 3.  (If you select Direct under Dial Type in the Connection Settings window, you do not need to specify a value for Number of retries.)

•	Enable carrier detect check box indicates whether your connection software tries to detect when your modem loses carrier.  Your modem must support this feature in order for this option to work reliably.

•	Disable password encryption check box lets you to turn off password encryption if you are using an external dialer.

•	Eicon X.121 box records the X.121 calling address for your system if you are using an Eicon X.121 Address.

Related topics

Defining Logon Parameters

Defining a Time-Out Value

Enabling Carrier Detect


Terminal Page

The Terminal page (within the Preferences window) lets you customize your terminal emulation sessions by controlling the size of your scrollback buffer.

What you see on your screen

•	Size of scrollback buffer box lets you specify how many lines of screen activity are preserved for logging, printing, or reviewing purposes at any given time in terminal emulation.  You may specify any number between 25 and 500.

•	Strip High Bit check box indicates whether text displayed on your screen in terminal emulation includes language-specific characters, such as letters with accents and umlauts.

Related topics

Automating Keystrokes in Terminal Emulation

Creating a Terminal Emulation Log File

Defining the Terminal Emulation Scrollback Buffer Size

Setting Your Terminal Type

Printing a Terminal Emulation Session


Fonts/Sound Page

The Fonts/Sound page (within the Preferences window) determines the following:

•	Whether you hear sounds for particular events during your CompuServe 4 session

•	How characters, such as letters and numbers, look on your screen

Each time you click an item in the Item box, the font used for that item is displayed in the Sample region for you to evaluate.

What you see on your screen

•	Item box lists the categories whose fonts you can change.

•	Change button opens a window where you can select a new font style and size for a selected item in the Item box.

•	Default button restores the default font to a selected item in the Item box.

•	Sample region shows an example of the selected font.

•	Play sounds check box indicates whether you hear sounds for particular events during your CompuServe 4 session.

Related topics

Changing the Appearance of Letters on Your Screen

Setting Your Fonts/Sounds Preferences


New Session Name Window

The New Session Name window lets you specify a name for a new connection set.

Related topics

Creating a Connection Set

Defining a Connection in Windows 95

Deleting a Connection Set


News Desk


Lobby Page

The Lobby page is your starting place in the News Desktop.  The name of the particular news service you are in is displayed above the News Desktop logo.

Related topics

Opening a Personal Folder

Searching for a News Article


Read Announcements Window

The Read Announcements window displays important news information.

To print the announcement

From the File menu, select Print.

To send a copy of the announcement

1.	From the File Menu, select Send To.

2.	Then, select from the following options:

−	CompuServe Mail Recipient

−	Forum Message Recipient

−	Mail Recipient

Related topics

Learning About Services on CompuServe

What is the Executive News Service?


Read Page

The Read page lists the news folders available to you including the type, status, and expiration date of each folder.  This page also displays the number of articles in each folder.

What you see on your screen

•	Open button lists articles in a selected folder.

•	File It button opens the Filing Cabinet so that you can store the contents of a selected folder in the Filing Cabinet.

•	File Later button places the selected folder in your To-Do List, where you can retrieve the folder later.

•	Empty button deletes the contents of a selected Personal Folder.

•	Folder Name, Type, Articles, Status, and Expiration column headings (in the Folder List) sort the news folders.

Related topics

Opening a Personal Folder

Retrieving an Entire Personal Folder


Read Page

The Read page lists the titles of all the articles in a folder.  This page also displays the date and news sources of each article.

To display the original list of news folders

Click Go Back.

To view the contents of another folder

Select the folder from the box beside Articles in folder.

What you see on your screen

•	Open button displays the selected article (story).

•	File It button opens the Filing Cabinet so that you can store a selected article.

•	File Later button places the selected entry in your To-Do List, where you can retrieve the article later.

•	Delete button removes a selected article from the Personal Folder.  You can delete articles only in a Personal Folder.

•	Empty button deletes all articles from the Personal Folder.

•	Go Back button displays the initial list of news folders.

•	See More button displays additional articles that are in the folder.  If there are more than 40 articles in the folder, you see only the first 40 articles until you click See More.

•	Title, Date, and Source column headings sort the listed articles.

Related topics

Opening a Personal Folder

Retrieving an Entire Personal Folder


Read Article Window

The Read Article window displays a news article.  In this window, you can also

•	Save the article in your Filing Cabinet

Print the article

•	Delete the article from the Personal Folder

What you see on your screen

•	File It button opens the Filing Cabinet so that you can copy the article to a folder.

•	Delete button deletes the article from the Personal Folder and closes the Read Article window.

•	 displays the next article in the folder.

•	 displays the previous article in the folder.

Related topics

Printing a News Article

Saving a News Article


Search Page

The Search page lets you search for specific news articles in the News Desktop.

To search for a news article

1.	Define your search using the options provided.  The date selection and search terms are based on the capabilities of the folder you select.

2.	Click Search.  Articles that match your search terms are listed in a special window.

What you see on your screen

•	Search button begins a search for articles containing the information you specify.

•	Find articles in box lets you identify the folder you want to search.  Only folders that are searchable appear in this list.  Click the arrow and click a folder.  Depending on the folder you select, you might see additional boxes.  (If a box has an arrow, click the arrow to see a menu of choices, and then click the choice you want.  If a box does not have an arrow, simply click the box, and then type your information.)

•	Submission date boxes let you search on all dates or confine your search to the date range you select.  (Click the arrows to change the dates.)

•	Sources lets you search particular news sources.

You can also search for News articles stored in your Filing Cabinet by accessing the Filing Cabinet.

Related topics

Printing a News Article

Saving a News Article

Searching for Items in the Filing Cabinet


Search Results Window

The Search Results window displays one or more news articles found as a result of a search.

What you see on your screen

•	Open button displays a selected article.

•	File It button opens the Filing Cabinet so that you can save a selected article.

•	File Later button places the selected article in your To-Do List, where you can retrieve it later.

•	Empty button (only available in personal folders) empties the entire folder.

•	Stop button halts the ongoing search.

•	Title, Date, and Source column headings sort the list of articles.

Related topics

Searching for a News Article

What is the Executive News Service?


Create Folders Page

The Create Folders page lets you create, review, and modify a Personal Folder.  You can create a maximum of three Personal Folders in the Executive News Service.

What you see on your screen

•	New button opens a window where you can create and set up a Personal Folder.

•	Change button displays information about a selected Personal Folder so that you can modify it.

•	Empty button clears all articles from a selected Personal Folder.

•	Delete button removes a selected Personal Folder from the list.

•	Folder Name, Articles, Status, and Expiration column headings sort the list of folders.

Related topics

Creating a Personal older

Deleting a Personal Folder

Modifying a Personal Folder


Define Personal Folder Window

The Define Personal Folder window lets you create or modify a Personal Folder.

You can provide up to seven “clipping” terms for each folder.  You create your clipping (search) terms by typing the appropriate words in the boxes shown in the Clipping Terms area.

Articles that match the selection interests you define are clipped and put into the Personal Folder as they are released on the newswires.

What you see on your screen

•	Folder name lets you specify a name for the folder.

•	Clipping terms lets you to create up to seven search terms by selecting phrases from the boxes and typing related information in the associated text box.

•	  lets you review or provide additional clipping terms.

•	  lets you review previous clipping terms.

•	Look for articles in lets you identify which news feeds, such as the Associated Press, you want to screen for articles.

•	Select button opens a window where you can select one or more news feeds to screen for articles.

•	Expiration dates lets you specify when the folder expires and how long articles are held in it.

Related topics

Creating a Personal Folder

Modifying a Personal Folder


Select Sources Window

The Select Sources window lists the news sources available to you when searching for news articles.

Initially, all news sources are searchable.

To prevent a news source from being searched

Click the corresponding check box.

Related topics

Creating a Personal Folder

Searching for a News Article


News Page

The News page (within the Preferences window) determines whether particular news folders are displayed when you use a news service.

CompuServe creates and maintains public folders.  You can create and maintain personal folders in special news services, such as the Executive News Service.

What you see on your screen

•	Public Folders check box indicates whether public-oriented news folders, such as Reuters Headlines or World News, are made available at the News Desk.

•	Personal Folders check box determines whether your Personal Folders are made available at the News Desk.

•	Delete all retrieved articles check box indicates whether CompuServe deletes a story from a Personal Folder after you retrieve it.

Related topics

Requesting that Retrieved News Articles be Removed from Folders

What is the Executive News Service?


Miscellaneous Pages and Windows


Remaining F1 Topics


Filing Cabinet Window

The Filing Cabinet window lists all the folders in your Filing Cabinet.  You can use your Filing Cabinet to store documents, such as mail messages, forum messages, text articles, and news stories.

You always see at least four permanent folders (Incoming Messages, Outgoing Messages, Copy of Sent Messages, and Deleted Items) in your Filing Cabinet.  You cannot delete or rename permanent folders.

What you see on your screen

•	New button opens a window so that you can create a folder.

•	Open button displays the contents of a selected folder.

•	Rename button opens a window where you can change the name of a selected folder.  You can rename only folders that are not permanent.

•	Search button opens a window where you can search for a specific document.

•	Delete button removes a selected folder.  You can delete only folders that are not permanent.

Related topics

Filing an Incoming CompuServe Mail Message

Retrieving a Forum Message Topic

Removing Duplicate Folders from Your Filing Cabinet

Deleting Items in the Filing Cabinet


Filing Cabinet Window

The Filing Cabinet window lists all the items in a folder. You can read and delete items.  Also, you can conduct a full-text search to find items that are not immediately visible.

To display the original list of folders

Click Go Back.

To view the topics in another folder

Select the folder from the box beside Items in Folders.  (Click the arrow and click the folder you want.)

To delete more than one item

Click each item while holding down the CTRL key and click Delete.

What you see on your screen

•	Open button displays a selected document.

•	Search button lets you search for a specific document in your Filing Cabinet that might not be readily accessible.

•	Delete button places the selected document into the Deleted Items folder, where it remains indefinitely.  To get rid of the document altogether, you must delete it from the Deleted Items folder.

•	Items in Folder box lets you view the contents of another folder.  (Click the arrow and click a folder.)

•	Go Back button displays the list of Filing Cabinet folders.

•	Title, Source, Date, and Size column headings sort the documents in the folder.

Related topics

Filing an Incoming CompuServe Mail Message

Retrieving a Forum Message Topic

Deleting Items in the Filing Cabinet


Rename Folder Window

The Rename Folder window lets you specify a new name for a Filing Cabinet folder.  This name must be unique.

Related topics

Auto-Filing Sent Mail

Retrieving a Forum Message Topic


Add Folder Window

The Add Folder window lets you create a new Filing Cabinet folder.  The name you give the folder must be unique.

Related topics

Auto-Filing Sent Mail

Retrieving a Forum Message Topic


Search Results Window

The Search Results window lists the results of your Filing Cabinet search.  From this window, you can open and delete items.

To delete more than one item

Click each item while holding down the CTRL key and click Delete.

What you see on your screen

•	Open displays a selected document.

•	Delete places the selected document into the Deleted Items folder, where it remains indefinitely.  To get rid of the item altogether, you must delete it from the Deleted Items folder.

•	Subject, Folder, and Date topic headings sort the documents.

Related topics

Automatically Filing Forum Messages You Send

Auto-Filing Sent Mail


File Item Window

The File Item window lets you save a document in a Filing Cabinet folder.

To save a document in an existing folder

Click the appropriate folder in the Folders list box and click File It.

To create a folder for the document

Click New Folder.

Note:  If you click the Delete original check box, the original item is deleted once it has been copied to the selected folder.

Related topics

Filing an Incoming COMPUSERVE Mail Message

Retrieving a Forum Message Topic


To-Do List Window

The To-Do List window lists pending tasks for your current CompuServe 4 session so that you can review or process them all at once.  Pending tasks are tasks that you decided to postpone, such as retrieving Forum messages and news stories, or preparing Contribute File Requests and Forum messages that you want to send.

Items are added to the To-Do List whenever you click the File Later, Retrieve Later, or Send Later buttons in your CompuServe 4 session.  If an item is marked for retrieval or sending, an icon displays next to the item in the Queued Items list.

CompuServe 4 does not let you try to download more files than your computer has space for.  If you click Retrieve Later and there is not enough disk space for the requested retrieval, it is not added to the To-Do List and you see a message describing the problem.

To process more than one item

Click each item while holding down the CTRL key and click the appropriate button.

What you see on your screen

•	Process Next button begins the send or retrieval process for the next item in the list.

•	Process All button performs all the send and retrieve requests in the list.

•	Remove button removes a selected item from the To-Do list.

Related topics

Marking a Forum File for Later Retrieval

Retrieving a Forum Message Topic


Please Check Your Disk Space

If you see the following error message, the file or files that you have identified for later retrieval can not be downloaded to the specified drive because it does not have enough space:

File(s) not added to the To-Do List due to low disk space on drive C:\

What to do

You can either remove some files from the specified drive or specify a different drive.  In either case, you must repeat the original request (select the file(s) and click Retrieve Later) to add the retrieval to your To-Do List


Weather Window

The Weather window lets you view worldwide weather information.

What you see on your screen

•	Get Weather button displays a weather report based on the information specified in the City, State/Province, and Country boxes.  (The weather report is displayed in the lower part of the Weather window.)

•	View Maps button opens a window where you can view regional weather maps and weather reports.

•	City box lets you select the city for which you want a weather report.  Click the arrow and click the city you want.  If the city is not on the list, type it in the City box.

•	State/Province box lets you specify the state or provincial two-letter postal abbreviation (not the full name).

•	Country box lets you specify the country.

Related topics

Accessing a CompuServe Service or Internet Location

Finding Services on CompuServe


Maintain Folders Window

The Maintain Folders window lists your Quotes folders.  Each Quotes folder contains one or more issue (ticker) symbols.

Also, you can create, rename, and delete folders.  You cannot delete a folder if it is the only folder.

What you see on your screen

•	Add button displays a window where you can add a folder.

•	Rename button displays a window where you can change the name of a folder.

•	Delete button deletes a selected folder (after you confirm your intention to delete).

•	Name and Issues column headings sort your Quotes folders.

Related topics

Financial Portfolio

Finding Services on CompuServe


Add Issue Window

The Add Issue window lets you add an issue to a Quotes folder.

To add an issue

Specify only a ticker symbol in the Issue symbol box.  Do not specify a CUSIP number.

To find an issue symbol

Click Look Up.

Related topics

Financial Portfolio

Finding Services on CompuServe


Issue Search Window

The Issue Search window lets you find equities, options, mutual funds, and market indices that match search criteria that you specify.  Once the search results appear, you can also select one or more issues and copy them to the current Quotes folder or Portfolio folder.

What you see on your screen

•	Search button starts a search for issues that meet your search criteria.

•	Stop button stops an ongoing search.  The Stop button appears when a search begins and disappears when the search is over.

•	Select button adds the selected issue to the current Quotes folder or Portfolio folder.  The Select button appears when a search is over and the matching issues are listed.

•	Find boxes specify the search criteria.  There are three boxes to the right of Find:

-	The first box lists the types of issues that you can search for:  stocks, mutual funds, options, market indices, or all four issue types.

-	The second box lists the available search methods.  You can search for issues whose names begin with a specified sequence of characters, whose names contain a specified sequence of characters, or whose ticker symbols match a specified sequence of characters.  (Use this last method to find options, warrants, units, and so on, by supplying the ticker symbol for the common stock.)

-	The third box is where you type the search term – the sequence of characters or the ticker symbol.

•	Issue Symbol, Security Name, and Exchange Name column headings can be used to sort the listed issues in ascending or descending order of ticker symbol, name, or exchange ID.

To start an issue search

1.	Select the issue type.

2.	Select the search method.

3.	Type in the search term.

4.	Click Search.


Define Folder Window

The Define Folder window lets you specify a name for the Quotes folder you are creating.

You can define an unlimited number of Quotes folders in the Stock Quotes window.  Each folder can contain up to 75 ticker symbols.

Related topics

Financial Portfolio

Finding Services on CompuServe


Rename Quotes Folder Window

The Rename Quotes Folder window lets you specify the new name for the Quotes folder you are renaming.  Renaming a Quotes folder has no effect on the folder’s contents.

Related topics

Financial Portfolio

Finding Services on CompuServe


Stock Quotes Window

The Stock Quotes window displays current market quotes (delayed by 20 minutes) for a Quotes folder.  You can add issues to and delete issues from the list.  Also, you can view a price/volume graph or recent news stories for any listed issue.

To view the quotes information for issues in another folder

Select the folder from the Issues in folders box.  (Click the arrow, and then click the folder you want to open.)

What you see on your screen

•	New button lets you add an issue to the opened folder.

•	Update button displays the latest available quotes for all issues in the current folder.

•	View News button displays current news stories related to the selected issue.  If there is news, there is a picture of a tearsheet at the far left of the issue’s listing.

•	Chart Issue button lets you view a price/volume graph for the selected issue.

•	Delete button deletes the selected issue from the current folder.  If you want to delete more than one listed issue, click each issue while holding down the CTRL key and click Delete.

•	Issues in folders box lets you view the contents of another folder. (Click the arrow and then click a folder.)

•	Edit Folders button opens a window where you can add, rename, or delete a Quotes folder.

•	Issue, Volume, High, Low, Last, Change, and Update column headings sort the list of issues.

•	Get Quote button displays a stock quote for the issue identified in the box to the left of the button.  (Type a ticker symbol into the box, and then click Get Quote.)

Related topics

Financial Portfolio

Finding Services on CompuServe


Financial Portfolio Window

The Financial Portfolio window lets you add, rename, or delete a Portfolio folder, and produce a report analyzing an existing folder’s market performance.  Each Portfolio folder contains an itemized list of securities, with each security’s amount (number of shares), purchase date, and per-share purchase price.  You can use Portfolio folders to track the performance of different groups of securities over time.

What you see on your screen

•	New button lets you create a new Portfolio folder.

•	Open button displays market performance information for all the issues in the selected folder.

•	Rename button lets you change the name of the selected folder.

•	Delete button deletes the selected folder.  If you want to delete more than one listed folder, click each folder while holding down the CTRL key and click Delete.

Below the buttons is a list of folders.  The listing for each folder includes the folder name and the number of issues in the folder.

Related topics

Finding Services on CompuServe

Stock Quotes


Add New Portfolio Window

The Add New Portfolio window lets you create a portfolio folder.  To add information about issues to the folder, open it in the Portfolio Report window.

To add a new portfolio

1.	Type the folder name in the Portfolio name box.

2.	Click OK.


Rename Portfolio Window

The Rename Portfolio window lets you rename a portfolio folder.  To edit the contents of the folder, open it in the Portfolio Report window.

To rename a portfolio

1.	Edit the folder name shown in the Portfolio name box.

2.	Click OK.


Financial Portfolio Window

The Financial Portfolio window shows the market performance of the securities in a Portfolio folder.  It also lets you add an issue, edit the purchase information about an issue, or delete an issue.

What you see on your screen

•	New button lets you add an issue to the Portfolio folder.

•	Edit button lets you edit the information about the selected issue.

•	Update button refreshes the window with update market information (delayed for 20 minutes).

•	Detail Report button opens a window that displays additional detailed information about all the issues and the portfolio as a whole.

•	Delete button deletes the selected issue. If you want to delete more than one listed issue, click each issue while holding down the CTRL key and click Delete.

•	Issues in Folder box lets you display the contents of another portfolio folder. (Click the down arrow and click a folder.)

Go Back button displays the initial list of folders.

Issue, Date Purchased, Cost, Units, Price, and Mkt. Value column headings let you sort the list of issues.


Portfolio Report Window

The Portfolio Report window shows the market performance of the individual securities in a Portfolio folder, and of the portfolio as a whole.  You can also use it to print the report, save it in a file, or copy it to the Clipboard.


Add Issue Window

The Add Issue window records information about an issue that you want to add to a Portfolio folder.

What you see on your screen

•	Issue symbol box is where you type the ticker symbol for the issue.

Note:  Do not use the CUSIP number.  Only the ticker symbol will work.

•	Number of units box is where you type the number of shares.  If you are adding an option, be sure to use the number of underlying shares, not the number of contracts.

•	Cost per unit box is where you type the dollar value of the per-unit cost.  Do not include a dollar sign, and be sure to use the per-share price for an option.

•	Purchase date shows the current date.  To specify a different date, select the month, day, and year.

•	Look Up button lets you look up the ticker symbol for an issue.

To add an issue

1.	Enter the issue’s ticker symbol.

2.	Enter the number of units.

3.	Enter the cost per unit.

Enter the date of purchase.

Click OK.

Related topics

Finding Services on CompuServe

Stock Quotes


Edit Issue Window

The Edit Issue window shows the current information about an issue in a Portfolio folder., and lets you change that information,

What you see on your screen

•	Issue symbol box contains the ticker symbol for the issue.  To specify a different issue, edit the current contents of the box.

Note:  Do not use the CUSIP number.  Only the ticker symbol will work.

•	Number of units box contains the number of shares.  To specify a different number of shares (for example, after a split or stock dividend), edit the current contents of the box.

•	Cost per unit box contains the per-unit cost.  To specify a different cost per unit (for example, after a split or stock dividend), edit the current contents of the box.

•	Purchase date shows the date of purchase.  To specify a different date, select the month, day, and year.

Related topics

Stock Quotes


Terminal Emulation Window

The Terminal Emulation window lets you access special services on CompuServe and other host-based computer systems.

Use the Terminal menu (on the menu bar at the top of your screen) and the controls along the lower portion of the window for assistance.

What you see on your screen

•	File Capture value indicates your file logging status.  (On means that future screen activity will be logged to a disk file on your computer.)  You can choose Log to File from the Terminal menu to change this setting.

•	Printer Capture value indicates your printing status.  (On means that future screen activity will be printed.)  You can choose Log to Printer from the Terminal menu to change this setting.

•	View Mode value indicates your Capture Buffer status.  (Capture means you are viewing the contents of the Capture Buffer.  Terminal means you are not.)  You can choose Capture Buffer or Terminal Window from the Terminal menu to change this setting.

•	VT100 value indicates your terminal emulation mode.  (CIS is intended for normal terminal emulation while on CompuServe.  Full is reserved for accessing services and applications, such as the Internet, that require full VT100 terminal emulation.)  You can choose VT100 CIS or VT100 FULL from the Terminal menu to change this setting.

•	Alt+1, Alt+2, ... Alt+10 are the ALT key combinations.  If defined, you can click them for a shortcut command or automated series of keystrokes.  You can select Function Key Settings from the Terminal menu to set these key combinations.

•	Close button closes the Terminal Emulation window.

Related topics

Finding Services on CompuServe

Setting Your Terminal Preferences


Copy To Window

The Copy To window copies text, such as a weather forecast, portfolio report, or file abstract, to a message or file.

Related topics

Creating a Mail Message

Paste From


Paste From Window

The Paste From window pastes the contents of a file into a message that you are composing.  The following are examples of where these files could be stored:

•	Disk

•	Filing Cabinet

•	Incoming Messages folder

•	Outgoing Messages folder

Related topics

Copy To

Creating a Mail Message


Toolbar Page

The Toolbar page (within the Preferences window) lets you add buttons to your CompuServe Toolbar.

What you see on your screen

•	Available Functions box shows all the available functions.

•	Functions Displayed box shows the current Toolbar buttons.

•	Insert button adds the selected function and button from the Available Functions box to the Toolbar.  The button is inserted just below the selected function in the list.

•	Insert Service button lets you add a button to the Toolbar.  You can assign a function to the button by typing it in the Insert Services Button window.

•	Delete button deletes the selected button from the Functions Displayed box and the Toolbar.

Related topics

Deleting a Toolbar Button

Inserting a Toolbar Button


Modify Icons Window

The Modify Icons window lets you change how a particular button in your CompuServe Toolbar works.

Related topics

Deleting a Toolbar Button

Inserting a Toolbar Button


Insert Service Window

The Insert Service window lets you add a button to the CompuServe Toolbar.

To add a button to the toolbar

1.	Type the text you want to display on the button in the Name box.

2.	Type the name of a CompuServe service or the address of an Internet page in the Service box.

3.	In the Button area, click the button that you want to add to the CompuServe Toolbar.

4.	Click OK.

Related topics

Inserting a Toolbar Button

Deleting a Toolbar Button


Manual Connect Window

Finding Access Phone Numbers

If you travel frequently and connect to CompuServe from different locations, you will need to learn the best access phone number for your particular location.  Access phone numbers can also change unexpectedly.

To find access phone numbers

1.	Choose Preferences from the Access menu.

2.	Click Phone Lookup.

This takes you to PAL (Phone Access Lookup), which lists the local access phone numbers for a whole country, a metropolitan area, a state, or an area code.  You can also select a minimum speed.  The listing for each number you find indicates whether it is surcharged and if it might be a long-distance call from your current location.

Another way to find local access phone numbers for your current geographical area is to telephone CompuServe Signup Assistance at (800) 336-6823.

Related help topics

Obtaining an Access Phone Number for a Location

Using a Different Local Access Phone Number


Manual Connect Window

The Manual Connect window lets you perform a manual logon sequence to connect to CompuServe.

Related topics

Setting Connection Preferences

Setting Your Terminal Preferences


Surcharged WATS Line Window

This window warns you that you will be charged for using a WATS line (800 phone number) to connect to CompuServe.  If there is a local access phone number available, you can avoid the surcharge by using it instead.  To find out whether you can use a local access phone number, telephone 1-800-63-LOCAL (1-800-635-6225).

To dial a local access number

Once you have a local access phone number, you can set up CompuServe 4 to dial that number with the following procedure:

1.	From the Access menu, select Preferences.

2.	In the Connection box, select the connection you want to use.  (To list all the available connections, click the arrow at the right.)

3.	In the Winsock box under Connection Type, select Use Dial Up Networking.

4.	Under Phone Number, click Use custom phone number.

5.	In the Phone # text box, type your local access phone number.  If you need to dial 9 to reach an outside line, type a 9 and a comma (9,) before the phone number.  Do not include your area code unless you need to dial it to reach the local access number.

6.	Click OK.


Using the Browser Desktop

Your CompuServe window changes as you explore CompuServe services and Web pages.  You can click (or double-click in some instances) the colorful graphics and buttons and assorted menu topics to view related services and information.

You can use the buttons along the top of your screen to go to other Web pages and CompuServe services.  (Position your cursor over a Toolbar button for a few moments to see a description of that button.)

Note:  If you install an earlier version of CompuServe software after installing CompuServe 4, your browser may not be able to switch to CompuServe 4 when it receives a GOCSERVE instruction.  To restore the ability, open the WIN.INI file and remove the CS3_ at the beginning of the CS3_Window= entry in the [Go] section.  The complete entry should be Window=CIM3MainClass.

If you are having trouble getting to a service

1.	Click Go at the top of your screen.

2.	Type the name of the service.

3.	Click OK.

If the Go feature is unable to locate the service, you can search for it.  You can click Find to locate services.

What you see on your screen

•	Page displays the title of the current page.  Click the arrow to view the titles of other pages visited during your session.  (You can click a page name to go directly to that page.)

•	Go button lets you go directly to a location that you specify.

•	 displays the last page you visited.

•	 displays the page you visited after the current page, if available.

•	Working indicator (to the left of the Stop button) is visible and animated only when a transfer to a new page is in progress.

•	Main Menu button takes you back to the Main Menu page.

•	File It button opens your Filing Cabinet.

•	Reload button retrieves graphics for menus.

•	What's New button displays the latest news highlights with links to the full articles.

•	Find button lets you locate services based on a topic that you specify.

•	Stop button interrupts the retrieval of graphics.  (You do not see this button all the time.)

Related topics

Internet-Related Forum Areas

Overview of the Internet


About CompuServe for Windows Box

The About CompuServe for Windows box displays version information about your CompuServe 4 software.

Related topics

Accessing a CompuServe Service or Internet Location

Connection Status

Learning About Services on CompuServe


Go Window

The Go window lets you go to locations in CompuServe and on the Internet.

To use the Go Window

1.	Type the name of a CompuServe service or the address of an Internet page in the Service box.

2.	Click OK.  If you try to go to an invalid location, you are asked if you want to search for related CompuServe services.

Related topics

Accessing a CompuServe Service or Internet Location

Grouping Your Favorite Services

Learning Service Names


View Image Window

The View Image window displays a graphic file that you have retrieved from CompuServe to your computer.  The title bar of the window contains the file name.

Related topics

Finding a Forum Library File

Understanding Forum File Types and File Extensions

Viewing Forum File Information


Learn About Page

A Learn About page displays summary information about the desktop you are using.  For example, a Learn About page can teach you about Forum areas or CompuServe Chat rooms.

Many Learn About pages display a list of help topics.  To view help for a listed topic, click the topic and press Enter.

Related topics

Viewing Forum File Information

Learning About Services on CompuServe


View Connection Information Window

The View Connection Window displays information about your current CompuServe connection, such as your baud rate and accumulated connect time.

If there is critical alert information about your current CompuServe session, it is displayed in the box below Last system alert.

What you see on your screen

•	Accumulated connect time shows how long you have been connected to CompuServe during your CompuServe 4 session (since you last started up CompuServe 4).

•	Since shows the date and time when the accumulated connect time began.

•	Reset Clock button resets the Accumulated connect time value to zero.

•	Port ID value shows your current communications port information.

•	Baud rate value shows the port speed at which data is transmitted over your communications line.

•	Session name value shows the particular connection set you are using to connect to CompuServe.

•	Winsock DLL shows the filename of the Windows Socket API DLL and the directory in which this DLL is located (for example, C:\WINDOWS\SYSTEM\WSOCK32.DLL).

•	Last system alert shows whether a system alert has been issued concerning your connection session.  If an alert has been issued, relevant information is displayed in the box below Last system alert.

•	View Error Log displays the FAILURE.LOG file that records system errors, such as the inability to connect to CompuServe 4.

Related topics

Changing Your Communications Port

Setting Connection Preferences


Unconditional Shutdown Window

The Unconditional Shutdown Window informs you that your CompuServe 4 software must be shut down due to an unrecoverable error.

Once the program has been shut down, restart your CompuServe 4 software.

Related topics

Disconnect

Exit


Leave Window

The Leave Window informs you that you are leaving an area.

If you always want to be informed when you leave an area, click Always ask me this.

Related topics

Disconnect

Exit

Leave


Text View Window

The Text View Window displays a text article.

Related topics

Attending a Forum Conference

Participating in a Forum Conference


Agreement Window

The Agreement Window displays the first time you start up CompuServe 4.

To agree to the terms, click Yes.  You must agree before you can begin using CompuServe 4.


CompuServe Learn About Page

The CompuServe Learn About Page introduces you to CompuServe.  Click each of the buttons to learn about related services.

You can also access the CompuServe Directory, a listing of hundreds of services and Forum areas on CompuServe.


Parental Controls Page

The Parental Controls page lets you go to the CompuServe Parental Controls Center, where you can set limits on what your children can do on CompuServe and the Internet.

To reach the CompuServe Parental Controls Center

Click Parental Controls at the bottom of the Parental Controls page.

Related topics

Accessing a CompuServe Service or Internet Location

Overview of the Internet

What is a Forum Area?


Article Window

The Article window displays a text or HTML (Internet) article that is stored in your Filing Cabinet.  The title of the window contains the name of the article.

Related topics

Finding Web Sites

What is HTML?


Select Forum Window

The Select Forum window lists the Forum areas that you are a member of.

To select a Forum

1.	Click the Forum area to which you want to contribute your file or message.

2.	Click OK.

Related topics

Contributing a Forum File

Understanding Forum File Types and File Extensions

Viewing Forum File Information


Select Section Window

The Select Section window lists the sections in a Forum area to which you could contribute your file.

To select a section

1.	Click the Forum section you want.

2.	Click OK.

Related topics

Contributing a Forum File

Understanding Forum File Types and File Extensions

Viewing Forum File Information


Read Messages Window

The Read Messages window lets you process your messages.


Member Profile Window

The Member Profile window displays information about a CompuServe member.

To add a member’s address to your Address Book

Click Add Address.

Related topics

Adding Member Information to Your Address Book

Finding Members of CompuServe


Membership Search Results Window

The Membership Search Results window shows the results of a Forum member search.

To view additional information about a listed member

1.	Click the member name.

2.	Click Open.

To add a listed name to your Address Book

1.	Click the member name.

2.	Click Add to Address Book.

Related topics

Adding Member Information to Your Address Book

Finding Members of CompuServe


Change Member Profile Window

The Change Member Profile window lets you review and edit your personal member information.  You can specify interest keywords that others can use to locate you.

Related topics

Adding Member Information to Your Address Book

Finding Members of CompuServe


Lockout Message Window

The Lockout Message window informs you that you have been locked out of the current Forum area.

Contact the Sysop of the Forum area to learn what to do next.

Related topics

Finding Members of CompuServe

Creating a Forum Message

What is a Forum Area?


Clear Folder Window

The Clear Folder window lets you remove items from a folder.

Related topics

Automatically Filing Forum Messages You Send

Auto-Filing Sent Mail


Add Entries to Address Book Window

The Add Entries to Address Book window lets you make an Address Book entry directly from a Forum message or a CompuServe Mail message.

To add names to your Address Book

1.	Click the name in the Names box.

2.	Type a comment in the Comments field (optional).

3.	Click Add.  The name is removed from the Names box.

4.	Repeat steps 1-3 until you are finished adding names.

5.	Click Done.

Related topics

Accessing the Address Book

Changing an Address Book Entry

Copying Address Information to the Address Book

Deleting an Address Book Entry


Select Recipients Window

The Select Recipients window lists the contents of your Address Book so that you can select one or more addresses for your Recipient List.

To search for a CompuServe member who is not in your Address Book

Click Search Members.

To include several addresses from your Address Book

Click each address while holding down the CTRL key and click OK.

Related topics

Addressing a Mail Message

Creating a CompuServe Mail Message

Sending a File in CompuServe Mail


Function Key Settings Window

The Function Key Settings window can help you automate your terminal emulation activities.  You can use it to define shortcuts for text that you frequently transmit to CompuServe.  You can assign any series of keystrokes to an ALT key combination (ALT+1, ALT+2, and so on through ALT+0).

To assign a function key

1.	Type the sequence of keystrokes you want to automate into a Key Definition box.  The definition can be up to 80 characters.

Notes:  To represent pressing the ENTER key, type ^M.  To designate a new line, type ^J.

2.	Type a label for the ALT key combination into the corresponding Key Label box.

3.	Click OK to record your changes.

Related topics

Defining the Terminal Emulation Scrollback Buffer Size

Setting Your Terminal Preferences

Setting Your Terminal Type


Terminal Emulation Window

The Terminal Emulation window lets you connect to CompuServe in terminal emulation mode, and applies that mode to all available services until you disconnect.  (Not all services are available in terminal emulation mode.)

You can also use this window to connect to a different computer.

What you see on your screen

•	Manual connect check box determines whether you type connection instructions or they are automatically applied.

•	Winsock connection check box determines whether the Windows Socket connection settings are used to establish the connection.

•	Connect button starts the connection process.


Unable to Find Service Window

The Unable to Find Service window lets you find CompuServe services related to a name that you attempted to go to, but which did not exist.

To conduct a search for related services

Click Search.

To go directly to a location

1.	Type a CompuServe service name or Internet address.

2.	Click Go.

Related topics

Accessing a CompuServe Service or Internet Location

Grouping Your Favorite Services

Learning Service Names


Define Forum Interests Window

The Define Forum Interests window lets you view your Forum interests and the name you are using in the Forum area.  Also, you can edit your interests using the window.

Other Forum members can learn your Forum interests when they view your member profile.

Related topics

Setting Your Forum Area Preferences

What is a Forum Area?


InfoPlex Preferences Window

InfoPlex Page

If you have an InfoPlex mailbox, you can automate the process of connecting to it by using the InfoPlex page (within the Preferences window).

If you do not already have an InfoPlex page, you can create it from the Preferences window by pressing ALT+SHIFT+L.

The window has boxes for the InfoPlex system user ID number, the associated password, your individual mailbox ID, and the associated access code.  If you leave any of these blank, you will be prompted to provide them whenever you log on.

The Use InfoPlex for mail check box determines what happens when you choose an online mail activity when you are not already connected.  If the box is checked, CompuServe 4 opens your InfoPlex mailbox.  If you are connected when you choose the activity, CompuServe 4 takes you to your CompuServe mailbox instead.


Define Modem Security Window

The Define Modem Security window lets you assign modem security access at the following two times:

•	During membership signup.

•	When you manually dial a terminal emulation connection (that is, select Terminal from the Access menu, click Manual Connect, and click Connect.)

The modem settings that govern normal communications are those defined in the Windows 95 Control Panel (the settings specified in Dial-Up Networking configuration).

To assign modem security

1.	Type your modem user ID number in the User ID box.

2.	Type your modem password for security access in the Password box.

3.	Click OK.


Membership Search Window

The Membership Search window lets you find CompuServe members.

To search for another member

Define your search using the boxes provided.  You must specify a last name.

What you see on your screen

Last Name, First Name, City, State, Country, and Member ID column headings sort the list of members.


Make a Friend Confirmation Window

The Make a Friend Confirmation window lets you confirm whether you want to add someone to your Friends List.


Description Window

The Description window displays information about a message section or library section.

To view descriptions for other sections

Select them from the box beside Description for section.  (Click the down arrow and click a section.)

To print and save the description

Choose Print from the File menu.

Related topics

Browsing Forum Messages

Searching Forum Library Files


Select Folder Window

The Select Folder window lets you select a Filing Cabinet folder for your sent messages.


Confirm Window

The Confirm window asks you to confirm that you want to exit CompuServe 4.

If you do not want to see this window each time you exit, clear the Always display this window check box.


Request in Progress Window

The Request in Progress window informs you that you are attempting to disconnect while another activity, such as a file retrieval, is in progress.

If you do not want to interrupt the activity in progress

Click Continue.  (The disconnect request is ignored.)

If you still want to disconnect

Click Disconnect.

If you want to end your CompuServe session and reconnect immediately

Click Reconnect.


Information Window

You have requested help for an application that is not part of CompuServe 4.  Such applications might not provide help.

If there is a Help button in the application window, click it for assistance.  (Some applications provide help, but do not support the F1 key.)

If there is no help available, try accessing other windows within the application that could provide help.


File Already Exists Window

The File Already Exists window informs you that there is a file on your computer that has the same name as a file you are attempting to retrieve.

If you attempted to retrieve a file and were unable to retrieve all of it

Click Resume.  (The Resume button starts the retrieval where it left off.)

If you do not want to preserve the contents of the file that is on your computer

Click Overwrite.  (The file on your computer is replaced with the file you are retrieving.)


File Save Window

The File Save window gives you the option of appending a document to an existing file, replacing the existing file with the document, or cancelling the file save operation.  This window appears when you choose Save As from the File menu in a document window (for instance, the window where you read an ENS article) and then identify a file that already exists on your computer.

What You See on Your Screen

•	Append button appends the contents of the current document to the existing file.

•	Overwrite button replaces the existing file with the contents of the current document.

•	Cancel button cancels the file save operation.  (You can start over again and specify a different destination file.)


Run Window

The Run window lets you start an independent application, such as Microsoft Word, while you are using CompuServe 4.

To start a new application

1.	Type the path and filename of the application in the Command line box.  (Or, use the Browse button to specify the program you want to run.)

2.	Click OK.

To run the application in minimized form

Click Run Minimized.


Account Maintenance Window

The Account Maintenance window displays information about your account.  For example, you might see this window if your credit card has expired or payment is overdue.

What to do

1.	Read the information and any instructions.

2.	If you are asked to provide information, type the information in the box provided.

3.	Click Send.  (You might be asked to do this several times.)

4.	Click Continue.


Invalid Recipients Window

The Invalid Recipients window lists all recipients for whom address information is invalid.

You see the Invalid Recipients window if you attempt to send a mail message that has an invalid recipient address.  An address is considered invalid if it does not conform to its required format.  A CompuServe Mail address that no longer exists is also considered invalid.

You must correct or delete all invalid addresses from the Recipient List before you can send your message.

Related topics

Alphabetical Listing of Address Formats


Welcome to CompuServe Dialog

Welcome to CompuServe Window

The Welcome to CompuServe window displays every time you open CompuServe.

To connect to CompuServe
Type your password in the password field and click the Connect button.

To review or provide your connection information (such as your password)
Click the Setup button.  Setup also enables you to add connection information for a new account.

To work offline
Click the Work Offline button.

About the CompuServe 4 Desktop

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.


Working Offline

Online or Offline Desktops

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.

Menu Bar

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Mail menu helps you to create and receive e-mail and maintain e-mail addresses.

•	The Windows menu helps you move among the open CompuServe 4 windows.

Tool Bar

The tool bar provides you with single-click access to popular CompuServe 4 services, such as weather information, stock quotes, and the access to the Internet.

Open the Customize your tool bar

Status Bar

The status bar provides shows your connection status.


Searching for Items in the Filing Cabinet

You can search for items stored in your Filing Cabinet by item type, such as Mail messages, Forum messages, and news articles (stories).  If you search Mail messages or Forum messages, you can also search by sender or recipient.

1.	Access your Filing Cabinet.

2.	In the Filing Cabinet window, click Search.

3.	Choose the appropriate search method from the Find box.  If you want to search for Mail messages or Forum messages via sender or recipient, choose Mail messages or Forum messages as appropriate.  (Do not choose All items if you want to search by sender or recipient.)

4.	Provide additional search information as appropriate.

5.	Click Search.

Related help topics

Removing Duplicate Folders from Your Filing Cabinet


Disabling Sound

You can disable the sounds that you normally hear while using CompuServe 4 through the Fonts/Sounds Preferences.

1.	Choose Preferences from the Access menu.

2.	Click the Fonts/Sounds top tab.

3.	Click the check box next to Play Sounds to remove the check mark.

4.	Click OK.

You can also disable (and reassign) the sound assignments for CompuServe 4 at your Windows 95 Sound Properties window.

1.	Choose Settings from the Windows 95 Start menu, and then choose Control Panel from the ensuing submenu.  (Click the Start button on your Windows 95 desktop to access the Start menu.)

2.	In the Control Panel window, locate the Sounds icon, and then open (double-click) it.

3.	In the Sound Properties window, locate the CompuServe heading within the Events box.  (You might need to use the scroll bar to find the CompuServe heading.)

4.	Click an event for which you want to disable (or reassign) sound.  (When you click an event, its corresponding sound assignment is displayed in the Name box just below the Events box.)

5.	To disable sound for the highlighted event, simply click the Name arrow, and then click (None).  To change sound for the highlighted event, click the Name arrow, and then click the sound you want.  (You can use the Browse button to find other sound files if you have them on your computer.)

6.	Repeat Steps 4 and 5 until you have disabled (or reassigned) sound for all the appropriate events.

7.	Click OK.


Customer Service Updates

The Ask Customer Service area on CompuServe has the latest contact information worldwide.

1.	Choose Go from the Access menu.

2.	At the Go window, type QUESTIONS in the Service field.

3.	Click OK.

4.	At the Ask Customer Service window, click Proceed (at the bottom of the window).

5.	At the next window, click CompuServe Customer Service Offices.

6.	Click Select.

7.	At the Help Database (FREE) window, click a location.

8.	Click Select.


Sending a Feedback Message to Customer Service

Members worldwide can leave a message for CompuServe Customer Service via CompuServe Mail.

1.	Choose Go from the Access menu.

2.	At the Go window, type FEEDBACK in the Service field.

3.	Click OK.

4.	At the Ask Customer Service window, click Proceed (at the bottom of the window).

5.	At the next window, click Write to Customer Service.

6.	Click Select.

7.	At the Customer Service Feedback window, click a category.

8.	Click Select.

9.	Follow the ensuing menus until you reach the Feedback System form.


Other Countries

For countries not listed, please contact CompuServe USA:

CompuServe Incorporated

Customer Service Department

P.O. Box 182679

Columbus, Ohio 43272-0302

Signup Assistance

Freephone:  800-336-6823

Other Assistance

US/Canada Freephone:  800-848-8990

Outside U.S./Canada:  614-723-9941

Hours:	 8:00 - 24:00 (EST) Weekdays

12:00 - 22:00 (EST) Saturday and Sunday


Argentina

CompuServe S.A. Argentina

Av. Rivadavia 969 2do. Piso Frente

Buenos Aires 1002

Argentina

Phone: Outside Argentina: (+54) (1) 343-0600

Fax: Outside Argentina: (+54) (1) 345-0825

Hours: 9:00 - 17:00 Weekdays


Australia/New Zealand

CompuServe Pacific

Fujitsu Australia Ltd.

376 Lane Cove Road

North Ryde, NSW 2113

Australia

Australia Local: 1-300-3070-72

New Zealand Freephone: 0800 446 113

Outside Australia/New Zealand/Singapore: (+61) (2) 9855-6943

Fax: (+61) (2) 9855-6800

Hours:

Australia

7:00 - 19:00 Weekdays (Sydney time)

8:00 - 13:00 Saturdays (Sydney time)

New Zealand

9:00 - 21:00 Weekdays (New Zealand time)

10:00 - 15:00 Saturdays (New Zealand time)


Austria

Direct: 0660 8750

Outside Austria: (+49)(18) 05 25 81 46

Fax: (+49) (89) 66 57 80 08

Hours: 7:00 - 24:00 (CET) Every day except German holidays


Belgium

Local: (02) 702-21-65

Outside Belgium: (+32) (2) 702-21-65

Fax: (+32) (2) 702-21-61

Hours:  09:00 - 21:00 Monday - Saturday


Canada

CompuServe Incorporated

Customer Service Department

P.O. Box 182679

Columbus, Ohio 43272-0302

Signup Assistance

Freephone:  800-336-6823

Other Assistance

US/Canada Freephone:  800-848-8990

Outside U.S./Canada:  614-723-9941

Hours:	  8:00 - 24:00 (US EST) Weekdays

12:00 - 22:00 (US EST) Saturday and Sunday


Chile

Chilepac

Gerencia Red de Datos

Morandé 147

Santiago, Chile

Phone: (+56) (2) 252-5171

Fax: (+56) (2) 252-5624

Hours:	9:00 - 17:00 Weekdays


Colombia

Cra. 9 72-81

Oficina 604

Bogota, Colombia

Telephone: (571) 312-1703

Fax: (571) 312-1857

Hours:  8:00 - 19:00 Weekdays


France

CompuServe Information Service SARL

Centre ATRIA

Rueil 2000 - 15, Av. Edouard Belin

92566 RUEIL-MALMAISON CEDEX

France

INDIGO Phone: 0803 00 60000 (toll call)

Local: 03 21 13 49 47

Outside France: (+33) (3) 21 13 49 97

Fax: (+33) (1) 4714 2151

Hours: 09:00 - 21:00 Monday - Saturday


Germany

CompuServe GmbH

Postfach 11 69

82001 Unterhaching/München

Germany

Local Service: 01805-25 81 46

Service Outside Germany: (+49) 1805 25 81 46

Local Signup: 01805-25 81 47

Signup Outside Germany: (+49) 1805 25 81 57

Fax Local: 089-6657-8008

Fax Direct: (+49) (89) 6657-8008

Hours: 24 hours, except holidays


Hong Kong

CompuServe Hong Kong

Motorola AirCommunications, Ltd.

34/F Natwest Tower / Times Square

Causeway Bay

Hong Kong

Customer Service Hotline: (852) 2833-1500

Sales Hotline: (852) 2833-1567

Fax: (852) 2506-3445

Hours: 9:00 - 18:00 Weekdays


Hungary

CompuServe Hungary

Middle Europe Networks, Kft.

Budapest I.

Logodi u. 22-24

H-1012 Hungary

Phone/Fax: (+36) (1) 201-4799

Hours: 8:00 - 16:30 (CET) Weekdays


Israel

CompuServe Israel

Trendline Communications & Info. Svcs., Ltd.

12 Yad-Harutzim

Tel-Aviv

Israel 67778

Phone: (+972) (3) 638-8230

Fax: (+972) (3) 638-8288

Hours:	  8:00 - 24:00 Sunday - Thursday

  8:00 - 17:00 Friday

10:00 - 18:00 Saturday


Japan

NIFTY Corporation

8th Floor, Omori Bellport A,

Minami-Oi 6-26-1, Shinagawa-ku

Tokyo  140  Japan

Service Freephone: 0120 22 1200

Outside Japan: (+81) (3) 5471-5806

Fax: (+81) (3) 5471-5890

Hours:	9:00 - 19:00 (JST) Weekdays

9:00 - 17:50 (JST) Saturdays


Mexico

CompuServe Mexico

Infoacces S.A. de C.V.

Gutenberg 143

Col. Anzures

C.P. 11590 Mexico D.F.

Phone: (+52) (5) 629-8191

Fax: (+52) (5) 629-8198

Hours:	  9:00 - 22:00 Weekdays

10:00 - 14:00 Saturdays


Netherlands

CompuServe Netherlands

Graadt van Roggenweg 336

3531 AH Utrecht

The Netherlands

Phone:  (31) 0800-022-59 91

Fax:  (31)(20) 487 4753

Hours:	    9:00 - 21:00 Weekdays

10:00 - 17:00 Saturdays


New Zealand

CompuServe Pacific

Fujitsu Australia Ltd.

376 Lane Cove Road

North Ryde, NSW 2113

Australia

New Zealand Freephone: 0800 446 113

Outside Australia/New Zealand/Singapore: (+61) (2) 9855-6943

Fax: (+61) (2) 9855-6800

Hours:

  9:00 - 21:00 Weekdays (New Zealand time)

10:00 - 15:00 Saturdays (New Zealand time)


Singapore

CompuServe Pacific

Fujitsu Australia Ltd.

376 Lane Cove Road

North Ryde, NSW 2113

Australia

Singapore Freephone: 800-6161-376

Outside Australia/New Zealand/Singapore: (+61) (2) 9855-6943

Fax: (+61) (2) 9855-6800

Hours:

5:00 - 17:00 Weekdays

6:00 - 11:00 Saturdays


South Africa

CompuServe Africa

M-Web Connect

1st Floor

Hatfield Gardens Office Park

1110 Arcadia Street

Hatfield Pretoria

South Africa 0083

Support Freephone:  0800 11 22 52

Support Direct: (+27) (12) 483-7070

Service Direct:  (+27) (12) 483-7100

Fax: (+27) (12) 483-7155

Hours:	8:00 - 20:30 Weekdays

8:00 - 13:00 Saturdays


South Korea

Hanjin Info System & Telecom Co.

Information Department

Marine Center New Bldg., 18F

51 Sogong-dong, Jung-Gu

Seoul, S. Korea 100-070

Service Freephone: 080 090 1435

Service Direct: (+82) (2) 318-1435

Fax: (+82) (2) 753-8666

Hours:	8:30 - 21:00 Weekdays


Switzerland

CompuServe AG

High-Tech Center 2

CH-8274 Thurgau-Tagerwilen

Switzerland

Service Direct: 0848-80 11 12

Outside Switzerland: (++41) 84 880 11 12

Fax: (+41) (71) 666 7236

Hours: 7:00 - 24:00 (CET) Every day except holidays


Taiwan

Taiwan Telecommunications

Far East ABC Intelligent Science Park

15Fl., 120

Chien-kuo No. Road., Sec. 2

Taipei, Taiwan, R.O.C.

Service Direct:  (+886) (2) 788-1588

Fax: (+886) (2) 651-1801

Hours:	9:00 - 18:00 Weekdays

9:00 - 12:00 Saturdays


United Kingdom

1 Redcliff Street

P.O. Box 676

Bristol BS99 1YN

United Kingdom

Service: 0990 000 400

Outside U.K.: (+44) (990) 000 400

Fax:  (+44) (117) 925-2210

Hours:	  9:00 - 21:00 Weekdays

10:00 - 17:00 Saturdays


United States/Canada

Customer Service

P.O. Box 20212

5000 Arlington Centre Blvd.

Columbus, Ohio 43220

Signup Assistance

Freephone:  800-336-6823

Other Assistance

US/Canada Freephone:  800-848-8990

Outside US/Canada: (+1) (614) 723-9941

Hours:	  8:00 - 24:00 (US EST) Weekdays

12:00 - 22:00 (US EST) Saturday and Sunday


Venezuela

CompuServe C.A. Venezuela/

Plaza Venezuela - Torre Capriles

Piso 4, Oficina 401

Caracas - Venezuela

Phone: (+58) (2) 793-2984

Fax: (+58) (2) 793-1952

Hours: 8:00 - 17:00 Weekdays


Accessing a CompuServe Service or Internet Location

Here are some ways to reach services on CompuServe or locations on the Internet:

•	You can choose Go from the Access menu and go there directly.  (You must know the name of the service or location, such as SPORTS for the Sports Services on CompuServe.)

•	If you have recently been to the service or location, you can find it in the Page list (top left of the CompuServe window) and double-click it to return there quickly.

•	If the service or location you want is in your Favorite Places list, you can choose Favorite Places from the Favorites menu and then go there from the Favorite Places window.


Reviewing Recent Destinations

Use the Page box (in the upper left part of your CompuServe window) to scan destinations you have recently visited and quickly return to them.

1.	Click the Page arrow to review recent locations.

2.	Click a location to revisit it.


Grouping Your Favorite Services

Use the Favorite Places feature to group your favorite destinations so that you can revisit them quickly.

1.	Click the Favorite Places button, or on the Favorites menu, click Favorites Places.
Result: Displays the Favorite Places window.

2.	Click New.

3.	Provide information about a destination you want to add.

4.	Click OK.
Result: Your favorite place is added to the list of Favorite Places.

5.	Go to your favorite place by double-clicking on it from the list of favorite places.


Accessing the CompuServe Directory

The CompuServe Directory lists hundreds of CompuServe services and Forum areas.

To access the CompuServe Directory, choose CompuServe Directory from the Access menu.


Finding Services on CompuServe

Use the Find feature to search for services on CompuServe.

1.	Click the Search button, choose Find, Services from the Access menu.
Result: Displays the Services Search window.

2.	Type a subject or service in the Service field.

3.	Click Search.
Result: Displays the results of your search request.


Learning About CompuServe Services

There are lots of ways to learn about services on CompuServe.

•	Click the Main Menu button and begin exploring.

•	Choose What's New or Member Services from the Services menu to learn about happenings and promotions in the CompuServe community.

•	Search CompuServe and the Internet by clicking the Search button.

•	Click the Learn About side button on a specific Forum, News, or Chat Desktop to learn about those desktops.

•	Ask other CompuServe members!  Post (send) a message in a Forum area in which you are a member, or send an informal question while in a public room in a Forum area or CompuServe Chat.

•	Choose Contents from the Help menu (or click the Contents button at the top of this help window) to browse relevant help topics.


Finding Forum Areas

With hundreds of Forum areas on CompuServe, you may need some help finding the ones you want.

•	Choose CompuServe Directory from the Access menu and browse the numerous descriptions of CompuServe services.  This is a good way to get some notion of what Forum areas are available.

•	Click the Search button, choose Find, Services from the Access menu and set up a search for CompuServe services related to any topic of interest to you.  All the related Forum areas will be listed, along with other services and products.


Finding Internet-Related Services on CompuServe

There are many, many Internet-related services on CompuServe.  One way to find all of them is to click Sevices from the Access menu, type in INTERNET as the search term, and then click the Search button.  (To find services related to a specific aspect of the Internet, try a more specific search term such as WEB or USENET.)

Note:  You can find locations on the Internet itself by providing a search term and then clicking the Start Internet Search button.


Finding Members of CompuServe

Use the Find feature to search for members of CompuServe.  The listing for a member includes the name, city, state (or province) country, and member ID number.

1.	Click Members from the Access menu

1.	Provide as much information as you can about the name and location of the member you want to find.

Note:  The search software finds names that begin with the letters you specify.  For example, if you type in JON as the last name, you will find members with the last names Jones, Jonson, Jonza, etc.

1.	Click Search.


Adding Member Information to Your Address Book

You can easily add member information to your Address Book:

1.	Click Mail Center from the Mail menu.

2.	Click the Address Book top tab.

3.	Click Add Entry.

4.	Provide the appropriate information.

If you are reading a Mail message and want to add the sender and/or any of the recipients to your Address Book, you can do so easily by clicking the Add Address button in the Read Mail window.

You can also use the Find feature to add member information to your Address Book:

1.	Click the Members from the Access menu.

2.	Provide the member information.

3.	Click Search.

4.	Click a member entry from the list of members found.

5.	Click Add to Address Book.

6.	Review or change the member information.

7.	Click OK.


Finding a Forum Library File

There are many ways to find files in the Forum areas on CompuServe.

•	You can search for a file within a Forum area.

•	You can browse through a  Forum area’s file libraries.

•	You can ask other CompuServe members!  Post (send) a message in the Forum area, or ask for information during a Forum conference.

•	You can search for files in all Forum areas by clicking the Search button, choose Find, Services from the Access menu.  This method also provides the opportunity to search for other items, both on CompuServe and elsewhere online.


Viewing Forum File Information

Any list of Forum files includes the following information about each file: title, size, date submitted to the Forum area, and popularity (number of times the file has been viewed online or retrieved).

Every file in a Forum area also has a brief description (abstract) associated with it.  To view the description

1.	Click the listing for the file.

2.	Click the Description button.


Retrieving a File from a Forum Area

Once you find a file in a Forum area, you will need to retrieve (download) it to your hard disk if you want to use it.

You can retrieve a selected file from a list of Forum library files or from the window where you are viewing either the file or its description.

1.	Click the Retrieve button or the Retrieve Later button.  (If you are viewing a list, you must first click the file that you want to retrieve.)

2.	In the Save As window, check the suggested destination and change it if you want.

3.	Click the Save button.

If you clicked the Retrieve button in Step 1, the file is downloaded to your computer immediately.

If you clicked the Retrieve Later button in Step 1, the retrieve request is added to your To-Do List, where you can complete it whenever you want by choosing To-Do List from the File menu.  If there is not enough disk space on the destination drive for the selected file, you receive an error message and the file is not added to your To-Do List.


Viewing a Forum File

Forum area files come in various formats that determine whether you can view them online or whether you need to retrieve (download) them to your computer first.

You can view text files and most graphics files by clicking the Open button, either when the file is selected in a list or when you are viewing the file description..

However, you cannot view or open binary files, compressed binary files, or some graphics files unless you first retrieve (download) these files.  Typically, the best way to view a file that you retrieve is to open it in the application program that was used to create the file.  (Sometimes compressed files cannot be opened without first being decompressed; the decompression method depends on the compression method, which is usually identified by the file extension – for example, .ZIP indicates that the file was compressed using Zip.)


Marking a Forum File for Later Retrieval

When you find a Forum file that you want to retrieve, you can mark it for later retrieval.  The retrieval request is added to your To-Do List so that you can continue with other Forum activities without having to wait for the file to be downloaded.  When you disconnect from CompuServe, you will be reminded if there are any pending items in your To-Do List.

1.	Click the Retrieve Later button.

2.	In the Save As window, make any changes you like to the download destination specifications.

3.	Click the Save button.

4.	In the ensuing alert window, which notifies you that the retrieve request has been added to your To-Do List, click OK. If there is not enough disk space on the destination drive for the selected file, you receive an error message instead.  Before you can add the file to your To-Do List, you must either remove some files from the specified destination drive or specify a different one.


Understanding Forum File Types and File Extensions

The files you see in Forum area libraries are of various types.  Conventionally, some types of files are assigned particular file extensions:

•	Files with the extension .EXE contain executable application programs.

•	Files with the extension .ZIP are compressed files that you must decompress on your computer.

•	Files with the extensions .GIF, .PNG, .JPG, .BMP, .TGA, or .TIF contain graphic images.

•	Files with the extension .TXT contain only ASCII characters (typewriter characters).

•	Files with the extensions .HTM or .VRM contain Web pages and virtual reality •	environments.

•	Files with the extension .WAV contain sequences of sounds.

•	Files with the extension .ASP contain ActiveX controls.

•	Files with the extension .JVA contain Java applets.

•	Files with the extension .PDF contain Adobe Acrobat documents.


Contributing a Forum File

If you are a member of a Forum area on CompuServe, you can contribute a file to the Forum library.

Note:  There are no connect-time charges for the time spent uploading any file that you contribute to a Forum area.

1.	In a Forum area, click the File Libraries side button.

2.	Click the Create top tab.

3.	Click New.

4.	In the Open window, select the file you want to contribute.

5.	In the Contribute File Request window, check the Local file name field to make sure that the specified file is the one you want to send.  If the specified file is not the right one, click the Select File button and repeat Step 4.

6.	Make any desired changes in the Forum file name field.

Note:  The first part of a Forum file name (before the period) can not contain more than six characters.  The first character must be a letter, but the others can be any combination of letters, numeric digits, and underscore (_) characters.

7.	Make sure the correct File type is selected.

8.	Type a brief title for the file into the Title field.

9.	Type one or more words or phrases that identify the file’s topics into the Keywords field.  Be sure to leave a single space between each keyword.
To request that the file be placed into a different library section than the one specified at the far right, click the Select Section button and select a section from the ensuing list.

10.	Type a brief description of the file into the text box at the bottom of the window.  Be sure to include any information that would help other Forum members to determine whether to retrieve the file.

11.	Click the Send button to upload the file immediately, or the Send Later button to add the send request to your To-Do List.  (You can send the file later on by choosing To-Do List from the File menu.)

When the file is uploaded, the Forum sysop reviews it before actually placing it into the Forum file library.  Presuming there are no problems, the file should be in the library within 24 hours.


Mail Topics


What is a Mailbox?

CompuServe collects your incoming e-mail online in a special area known as your mailbox.

You can process your e-mail in your online mailbox.  This can save you the work time you would spend downloading it before processing.  However, it costs you the connect time you spend processing it online.

As an alternative, you can retrieve (download) your mailbox contents to your computer.  This enables you to process your incoming e-mail whenever you like offline.  So you save connect time even if you lose some work time.

Your Mail preferences determine whether you review your incoming Mail at your mailbox or retrieve (download) it automatically to your computer.


Visiting Your Mailbox

Visit your online mailbox to process your incoming e-mail while connected to CompuServe.

1.	Confirm that the View mail online before retrieving check box in your Mail preferences is marked.  (To view your Mail preferences, choose Preferences from the Access menu, and then click the Mail top tab.)

2.	Click the Get Mail button.

Note: You can also click Mail Center from the Mail menu, then click the Get Mail button.


Retrieving Mailbox Messages

Retrieving your mailbox messages enables you to process incoming mail offline whenever you like.

1.	Confirm that the View mail online before retrieving check box in your Mail preferences is not marked. (To view your Mail preferences, choose Preferences from the Access menu, and then click the Mail top tab.)

2.	Click the Get Mail button.

Note: You can also click Mail Center from the Mail menu, then click the Get Mail button.

This retrieves your incoming e-mail to a folder called Incoming Messages, where you can process all retrieved e-mail whenever you want by choosing Incoming Messages from the Mail menu.


Reading an Incoming CompuServe Mail Message

To read a message in CompuServe Mail, you must open it.  Once a message is open, you can also reply to it or forward it to someone else.

1.	Click the Get Mail button.

Note: You can also click Mail Center from the Mail menu, then click the Get Mail button.

2.	Click a message.

3.	Click the Open button.


Filing an Incoming CompuServe Mail Message

If you do not want to process an incoming e-mail message right away, you can file (save) it for later without even opening it.

1.	Click Mail Center from the Mail menu

2.	Click the Get Mail button.

3.	Click a message.

4.	Click the File It button.

5.	Specify the folder in which you want to file (save) the message.

6.	Click OK.


Deleting an Incoming CompuServe Mail Message

You can delete an incoming e-mail message without even opening it.  Deleting a message removes it permanently.

1.	Click the Get Mail button.

Note: You can also click Mail Center from the Mail menu, then click the Get Mail button.

2.	Click a message.

3.	Click the Delete button.


Sorting Incoming CompuServe Mail Messages

Initially, your incoming e-mail messages are listed in the order that they were received at your mailbox.  However, you can sort your incoming e-mail by subject, sender, or size.

1.	Click the Get Mail button.

Note: You can also click Mail Center from the Mail menu, then click the Get Mail button.

2.	Click one of the column headings in the Online Messages list:  Subject, From, Date, or Size.  Your messages will be sorted based on the button you select.

3.	To reverse the sort order, click the same column heading again.  (< next to a column heading means the messages are sorted in ascending order; > means they are sorted in descending order.)


Replying to an Incoming CompuServe Mail Message
Replying to a CompuServe Mail Message

Whenever an incoming CompuServe Mail message is open, you can reply to it.

1.	Click Reply to reply only to the author of the original message author, or click Reply All to reply to the author and all the recipients of the original message.

2.	Compose your reply.

3.	Click Send to send the reply message immediately, or click Send Later to add it to your To-Do List for later sending.  (Send Later also places the reply message into the Outgoing Messages folder in your Filing Cabinet.)


Forwarding an Incoming CompuServe Mail Message

When you are reading an incoming e-mail message, you can forward it to someone else, either as is or with your own comments included.

1.	In the message window, click Forward or Forward All.

2.	If you click Forward, you must provide the appropriate recipient and subject information.  If you click Forward All, the recipient list is taken from the original message.

3.	To include a comment with the forwarded message, position your mouse pointer wherever you want to insert the comment, and then type it in.  You can also edit the message in other ways, just like any other message that you compose.

4.	Click Send to send the message immediately, or click Send Later to add it to your To-Do List for later sending.  (Send Later also places the message into the Outgoing Messages folder in your Filing Cabinet.)


Printing an Incoming CompuServe Mail Message

You can print an incoming CompuServe Mail message when it is open for reading or when it is selected in a list.

•	To print an open message, click Print! in the message’s menu bar.

•	To print a message from a list, click the message to select it and then choose Print from the File menu.


Searching for CompuServe Mail Messages

You can search for CompuServe Mail messages stored in your online mailbox or any Filing Cabinet folder by contents, subject, sender name, recipient name, or date.

1.	Click Mail Center from the Mail menu.

2.	Click the Search top tab.

3.	Select filed messages or online messages from the list next to Find.

4.	Select one of the criteria in the adjacent list.

5.	Type a search term into the field at the far right.

6.	(Optional) Limit the search to a specific time period.

7.	(Optional) Limit a Filing Cabinet search to a specific folder

8.	Click Search.


Searching for CompuServe Mail Messages by Date

When you’re searching through CompuServe mail messages stored in your online mailbox or any Filing Cabinet folder, you can limit the search to messages received during a specific time period.

1.	At the Search top tab, click the More button.

2.	Specify the beginning date in the first set of date fields (next to Submitted between).

3.	Specify the ending date in the second set of date fields (next to and).

4.	When you have finished specifying all search criteria, click the Search button.

Related Topics

Searching for CompuServe Mail Messages

Searching for CompuServe Mail Messages by Filing Cabinet Folder


Searching for CompuServe Mail Messages by Filing Cabinet Folder

When you’re searching through CompuServe mail messages stored in the Filing Cabinet folder, you can limit the search to messages contained in one or more folders.

1.	At the Search top tab, click the More button.

1.	From the Folders list, select the folder(s) you do not want to search by clicking the adjacent check box(es).

Note:  If you want to limit the search to a relatively small number of folders, it is usually easier to click the None button and then click the check box(es) next to the folders you do want to search.

2.	When you have finished specifying all search criteria, click the Search button.

Related Topics

Searching for CompuServe Mail Messages

Searching for CompuServe Mail Messages by Date


Copying Mail Message Address Information to Your Address Book

If you are reading a CompuServe Mail message, you can copy address information to the Address Book without having to retype it.

1.	In the message window, click the Add Address button.

2.	In the Add Address to Address Book window, click a name in the Names list.  The first name in the list is that of the person who sent the message you are reading; the remaining names are those of the message recipients.

3.	Review the information in the Detail Information box to verify that you have selected the right person.

4.	If you want the Address Book to list a different name for the selected person, such as a nickname, you can edit the Name field.

5.	If you want to record additional information about the selected person, you can type it into the Comments on this entry field.

6.	Click the Add button.

7.	In the Confirm window, which notifies you that the address has been added to the Address Book, click the OK button.

8.	Repeat Steps 2-7 for each person as you want to add to your Address Book.

9.	Click the Done button.


Making an Address Book Entry

You can make two types of entries in your Address Book:

•	Individual address is used for just one person:  Jack Smith, Sally Doe, Li Pond.

•	Group Mailing List is used to group two or more addresses.  You can name the group whatever you like:  Computer Pals, Softball Team, Stock Club, or anything that you will later recognize.  A CompuServe Mail message sent to a Group Mailing List address goes to everyone in the group.  Only individual address entries can be included in a Group Mailing List.


Making an Individual Address Entry

Make an individual address entry if the entry will be used for just one person, such as for Pat Smythe or Li Chen.

1.	Choose Address Book from the Mail menu.

2.	Click New.

3.	Click Individual address.

4.	Click OK.

5.	Provide the appropriate name and address information.

6.	Click OK.


Making a Group Mailing List Entry

Make a Group Mailing List entry to group two or more persons under a common address label, such as Breakfast Club or Softball Pals.

1.	Choose Address Book from the Mail menu.

2.	Click New.

3.	Click Group Mailing List.

4.	Click OK.

5.	Provide the Mailing List information.

6.	Click OK.


Changing an Address Book Entry

Open an entry in your Address Book to change it.

1.	Choose Address Book from the Mail menu.

2.	Click an entry.

3.	Click Open.

4.	Make your modifications.

5.	Click OK.


Deleting an Address Book Entry

Delete an entry when you want to remove it from your Address Book permanently.

1.	Choose Address Book from the Mail menu.

2.	Click an entry.

3.	Click Delete.

4.	Confirm that you want the Address Book entry deleted.


Accessing the Address Book

There are two ways to access the Address Book:

•	Choose Address Book from the Mail menu.

•	Choose the Mail Center from the Mail menu, then click the Address Book top tab.


Obtaining a Personal Address

If your online mailbox is in the new CompuServe Mail system, you can obtain a Personal Address to use instead of your member ID number.  There is no extra charge for using a Personal Address.

1.	From the Access menu, choose Go.

2.	In the ensuing window, type REGISTER.

3.	Click OK.

Note:  If you are not using the new CompuServe Mail system, you will be given the opportunity to upgrade at this time.  You must be using the new system to obtain a Personal Address.

4.	In the Enter your name window, type your first name.

5.	Type your last name.

6.	Click Proceed.

7.	In the Select a Personal Address window, specify the Personal Address you want:
To select one of the suggested options, click the adjacent button.
To specify something else, click the Other button and then type in the Personal Address.  Your Personal Address can have from two to 32 letters, numbers, and underscore characters (_).  It can not have spaces or any other special characters.  At least one character must be a letter, and no character can be repeated more than four times in succession.

8.	Click the Proceed button.  If the Personal Address you specified can not be used, you will see a notice explaining why.  Click OK to return to the Select a Personal Address window and specify a different Personal Address.

9.	In the Confirmation window, click Yes to confirm your new Personal Address.  To return to the Select a Personal Address window and specify a different one, click No.

10.	In the Congratulations window, click OK.

From now on, all your messages will be “signed” with your Personal Address and your correspondents will be able to send messages to either your Personal Address or your CompuServe member ID number.  Please be aware that your complete Internet e-mail address must still include @compuserve.com.  So, for instance, if your Personal Address is MaxNix, your complete e-mail address would be MaxNix@compuserve.com.

You can use REGISTER to change your Personal Address.  Once you change your Personal Address, however, you cannot change it again for three months.

Any change to your Personal Address takes effect immediately, which means that any subsequent message sent to your old Personal Address is returned to the sender as undeliverable.  Your old Personal Address cannot be reused for three months.

Note:  You can always “sign” your CompuServe Mail messages with your CompuServe member ID number instead of your Personal Address.

Changing your Personal Address also changes the URL for your Web page on Our World, if you have one.

Related help topics

Sending Mail to a Personal Address

Finding a Forgotten Personal Address

Changing Your CompuServe Mail Signature


Sending Mail to a Personal Address

When sending a CompuServe Mail message to a CompuServe member, you can address it to either the member ID number or the Personal Address (if the member has one).

Note:  If the recipient’s Personal Address has changed, the message will be returned as undeliverable.  However, you can resend it to the member ID number.

If you want to send a message through the Internet without using CompuServe Mail, you can address the message to the recipient’s Personal Address, but it must include @compuserve.com.  For example, if the recipient’s Personal Address in CompuServe Mail was MaxNix, the complete Internet mailing address would be MaxNix@compuserve.com.


Finding a Forgotten Pesonal Address
Finding a Forgotten Personal Address

If you forget your Personal Address for CompuServe Mail, you can find it on CompuServe.

1.	From the Access menu, choose Go.

2.	In the ensuing window, type REGISTER.

3.	Click OK.

The ensuing window shows your Personal Address.


Changing Your CompuServe Mail Signature

Once you have a Personal Address, CompuServe 4 automatically uses it to “sign” all your CompuServe Mail messages.  However, you can specify that your CompuServe member ID number be used instead.

1.	From the Access menu, choose Go.

2.	In the ensuing window, type MAILSET.

3.	Click OK.

4.	In the Mail Settings window, select CompuServe Mail Settings.

5.	In the CompuServe Mail Settings window, click the check box next to Display your Personal Address to Recipients.  (This removes the check mark.)

6.	Click OK.

From now on, the return address for any CompuServe Mail messages that you send will show your CompuServe member ID number instead of your Personal Address.  Of course, you can switch back to using your Personal Address by returning to the CompuServe Mail Settings window and marking the check box again.


Setting Message Options in CompuServe Mail

When you create a CompuServe Mail message, you can click the Options button to change the settings for a number of message options:

•	You can assign the message a high priority.

•	You can request that you be notified when the message is read or retrieved.

•	You can prevent recipients from seeing who else received the message.

•	You can determine whether or not the message text will be reformatted to fit the display window of each recipient.

•	You can specify a release date.

•	You can specify an expiration date.


Assigning Urgency Status

When you create a CompuServe Mail message, you can assign it high priority.

1.	In the Create Mail window, click Options.

2.	Click the check box next to Indicate message is urgent.

3.	Click OK.


Requesting a Return Receipt

When you create a CompuServe Mail message, you can cause a receipt to be sent to you the instant your message is opened online or retrieved.  The receipt shows when the recipient opened your message.

1.	In the Create Mail window, click Options.

2.	Click the check box next to Notify me when message is received.

3.	Click OK.


Preventing Message Recipients From Seeing the Recipient List

Normally, everyone who receives a CompuServe Mail message can see the list of recipients.  However, you can prevent them from doing so.

1.	In the Create Mail window, click Options.

2.	Click the check box next to Recipients can see the recipient list to remove the check mark.

3.	Click OK.


Controlling Text Formatting in a Message

Normally all outgoing Mail messages are reformatted to fit within the recipient's window to ensure the best viewing experience.  However, you can specify that your message text not be reformatted -- for example, to preserve column and line breaks.

1.	In the Create Mail window, click Options.

2.	Click the Reformat text to window (the normal setting) button or the Send exactly as shown button.

3.	Click OK.


Specifying a Release Date

When you create a CompuServe Mail message, you can specify the date when it will be mailed (sent) from your Outgoing Messages folder.

1.	In the Create Mail window, click Options.

2.	Click the check box next to Release date.

3.	Select the desired month, day, and year.

4.	Click OK.


Specifying an Expiration Date

When you create a CompuServe Mail message, you can determine how long it will remain in a recipient's mailbox before it is deleted.

1.	In the Create Mail window, click Options.

2.	Click the check box next to Expiration date.

3.	Select the desired month, day, and year.

4.	Click OK.


Creating a CompuServe Mail Message

You can create a CompuServe Mail message whenever you like, whether or not you are connected to CompuServe.

1.	Choose New Mail Message from the File menu.

2.	Identify the recipient(s).  If there is only one, you can type the information into the Name and Address fields.  If there are more, you must create a Recipient list.

3.	Type the subject of your message into the Subject box.

4.	Compose your message in the large open text box and/or attach one or more files.

5.	Make any desired changes to the Mail options.

6.	Click Send to send your message immediately, or click Send Later to add the send request to your To-Do List.  (Send Later also places the message in the Outgoing Messages folder in your Filing Cabinet.)


Addressing a CompuServe Mail Message

Create a Recipient List to address a message in CompuServe Mail.

1.	In the Create Message window, click Recipients.

2.	Provide the recipient information.  (Use the Address Book button to include addresses from your Address Book.)

3.	Click OK.


Sending a File in CompuServe Mail

To send a file in CompuServe Mail, you must attach it to a Mail message.  You can attach one or more files to the same message.

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.

3.	Click New.

4.	In the Create Mail window, identify the recipient(s) by name and e-mail address.

5.	Type a subject into the Subject field.

6.	If you want to provide additional information about the file(s) you are sending, type it into the text box at the bottom of the window, where you would normally place a text message.  (This step is optional; you can leave the text box blank if you want.)

7.	Click Attach File.

8.	At the Open window, select the file you want to attach (send).

9.	Click Open.

10.	If you want to attach another file, click the Add to List button (in the Attach Files window) and then repeat Steps 8 and 9.

11.	When you have attached all the files you want, click OK in the Attach Files window.

12.	In the Create Mail window, click Send to send the message and file(s) immediately, or click Send Later to add them to your To-Do List.


Reviewing or Editing Outgoing Messages

Your outgoing (unsent) CompuServe Mail messages are stored in the Outgoing Messages folder in your Filing Cabinet.  Your outgoing messages are listed automatically for you on the Create tab of the Mail Center page.

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.
Result: Your outgoing messages are listed automatically.


Sending a Mail Message from the Outgoing Messages Folder

Your outgoing (unsent) CompuServe Mail messages are stored in the Outgoing Messages folder in your Filing Cabinet.  Your outgoing messages are listed automatically for you on the Mail Center Create page.

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.

3.	Click a message.

4.	Click Send.


Deleting a Mail Message from the Outgoing Messages Folder

Delete an outgoing message only if you never want to send it.

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.

3.	Click a message.

4.	Click Delete.


Sorting Outgoing Messages

You can sort the messages in your Outgoing Messages folder by subject, recipient, date created, or message size.

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.

3.	Click a column heading.


Forum Topics


What is a Forum Area?

Forum Areas are online communities in which CompuServe members meet to exchange information, expound opinions and ideas, and join in general conversation.

•	Messages boards are places where Forum members post (send) and read notes (messages).

•	File libraries are collections of files you can retrieve (download) to your computer.  Files can include software, articles, interviews, graphics, and much more.

•	Forum conferences are live interactions (not delayed like messages) with other CompuServe members.  You can think of conferences like phone calls except you type instead of talk.


Reading a Message
Browsing Forum Messages

Browsing the various Message Boards in a Forum area gives you a bird's-eye view of all the message topics.

1.	In a Forum area, click the Message Boards side button.

2.	Click a section.

3.	Click Open.

4.	Click a topic.

5.	Click Open.

6.	Click [image] in the message window to continue to the next message in this topic, or click the Topic button to proceed to the first message in the next topic.


Creating a Forum Message

Any Forum member can create and post (send) a message on a Message Board.

1.	In a Forum area, click the Message Boards side button.

2.	Click the Create top tab.

3.	Click New.

4.	Create your message.

5.	Click Send.

You can also create and post a Forum message offline (without being connected to CompuServe).  From your Offline Desktop, choose New Forum Messages from the File menu.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.


Searching Forum Messages

You can search for messages in a Forum area by section, topic, sender name or member ID number, recipient name or member ID number, message number, or date.

1.	In a Forum area, click the Message Boards side button.

2.	Click the Search top tab.

3.	Select a search criterion from the list next to Find messages.

4.	Type a search term into the field at the far right.

5.	(Optional) Limit your search to messages posted since a specific date.

6.	(Optional) Limit your search to one or more message sections.

7.	Click Search.

You can also search for Forum Messages stored in your Filing Cabinet.

1.	Access your Filing Cabinet.

2.	At the Filing Cabinet window, click Search.

3.	Choose Forum messages in the box beside Find.  (Click the arrow, and then click Forum messages.)

4.	Provide additional search information as appropriate.  (You cannot search for stored Forum messages via message number.)

5.	Click Search.


Searching Forum Messages by Date
Searching for Forum Messages by Date

When you’re searching for messages in a Forum area, you can limit the search to messages posted since a specific date.

1.	At the Search top tab, click the More button.

2.	Specify the beginning date in the set of date fields next to Submitted since.

3.	When you have finished specifying all search criteria, click the Search button.

Related Topics

Searching Forum Messages

Searching Forum Messages by Section


Searching Forum Messages by Section

When you’re searching for messages in a Forum area, you can limit the search to one or more message sections.

1.	At the Search top tab, click the More button.

2.	From the In Sections list, select the section(s) you do not want to search by clicking the adjacent check box(es).

Note:  If you want to limit the search to a relatively small number of sections, it is usually easier to click the None button and then click the check box(es) next to the sections you do want to search.

3.	When you have finished specifying all search criteria, click the Search button.

Related Topics

Searching Forum Messages

Searching Forum Mail Messages by Date


Retrieving a Forum Message Topic

You retrieve (download) a whole message topic from a Forum area to your Filing Cabinet.

1.	In a Forum area, click the Message Boards side button.

2.	Click a section.

3.	Click File It.

4.	If you want to make a new folder for the retrieved message topic (thread), click New Folder, type a name for the folder, and then click OK.

5.	In the File Item window, click a folder.

6.	Click File It.

Related help topics

Searching Forum Messages


Replying to a Forum Message

A Forum message must be open for you to reply to it.

1.	In a Forum message window, click Reply.

2.	Compose your reply.

3.	Click Send.


Displaying a Waiting Message in a Forum Area

If you see a Get Waiting Messages button when you reach a Forum area, one or more messages addressed to you have been posted since your last visit.

1.	Click the Get Waiting Messages button to list your waiting messages.

2.	Click a message.

3.	Click Open.


Browsing Forum Libraries

If you’re not looking for anything particular, you can browse through the files in a Forum library just to see what’s there.

1.	In a Forum area, click the File Libraries side button.

2.	Click a section.

3.	Click Open.

4.	Review the files.


Searching Forum Library Files

You can search for files in a Forum library by section, keyword, submission date, submitter’s member ID number, file name, and/or file extension.

1.	In the Forum area, click the File Libraries side tab.

2.	Click the Search top tab.

3.	Select whose file name is or whose keywords contain from the list next to Find Files.

4.	In the field at the far right, type in a file name and/or extension (if you selected whose file name is) or a keyword or phrase (if you selected whose keywords contain).

5.	(Optional) Limit the search to a specific time period.

6.	(Optional) Limit the search to one or more library sections.

7.	If you know the user ID number of the person who submitted the file, you can search by contributor.

8.	Click Search.


Searching Forum Library Files by Section

When you search for files in a Forum library, you can limit the search to one or more library sections.

1.	In the Search tab, click the More button.

Click the check boxes next to the names of the sections that you do not want to search.

Note:  If you want to limit the search to just a few sections, it’s usually easier to click the None button and then click the check boxes for the sections you do want to search.

1.	When you have finished specifying all search criteria, click Search.

Related Topics

Searching Forum Library Files

Searching Forum Library Files by Date

Searching Forum Library Files by Contributor


Searching Forum Library Files by dDate
Searching Forum Library Files by Date

When you search for files in a Forum library, you can limit the search to files submitted within a specified period of time.

1.	In the Search tab, click the More button.

2.	Specify the beginning date in the first set of date fields (next to Submitted between).

3.	Specify the ending date in the second set of date fields (next to and).

4.	When you have completed all the search criteria, click Search.

Related Topics

Searching Forum Library Files

Searching Forum Library Files by Section

Searching Forum Library Files by Contributor


Searching Forum Library Files by Contributor

You can search for files in a Forum library by the contributor’s member ID number.

1.	In the Search tab, click the More button.

2.	Type the contributor’s member ID number into the Contributed by field.

3.	When you have completed all the search criteria, click Search.

Related Topics

Searching Forum Library Files

Searching Forum Library Files by Section

Searching Forum Library Files by Date


Attending a Forum Conference

Forum conferences enable you to meet and converse with other Forum members.

1.	Click the Forum Conference side button.

2.	Click a room.

3.	Click Participate.

Related Help Topics

Participating in a Forum Conference

Viewing a List of Upcoming Conferences


Participating in a Forum Conference

Most Forum conferences are conducted ad lib, by people who get together in a Forum conference room and start conversing with each other.  They work just like CompuServe Chat.  However, there is another kind of Forum conference called a moderated conference, which is a planned conference featuring a guest speaker and a moderator.  In a moderated conference, conversation is indirect; you submit your question or comment, which goes into a queue.  The guest responds to each question or comment in its turn.  Sometimes the moderator may call for votes; each attendee votes once and the votes are tabulated automatically, with tallies that attendees can view.

To participate in a normal, unmoderated conference:

1.	In the chat window, type your comment in the box next to the Send button.

2.	Click Send.

Your comment appears in the upper panel, along with any comments from other conference attendees.  The sender of each comment is identified at the left.

To participate in a moderated conference:

1.	In the chat window, click the Ask button.

2.	In the Ask window, type your question or comment into the Current question text box.

3.	Click the Submit button.

Your question or comment goes into the queue, and when its turn comes, the guest speaker responds.  At this point, the guest speaker may ask for clarification or invite a response from you, so you could participate in a brief dialogue that everyone sees.

Related Help Topics

Changing a Question in a Moderated Conference

Withdrawing a Question in a Moderated Conference

Voting in a Moderated Conference

Viewing Voting Results in a Moderated Conference


Changing a Question in a Moderated Conference

Once you have submitted a question in a moderated conference, you might want to change and resubmit it.

1.	In the chat window, click the Ask button.

2.	In the Ask window, edit the contents of the Current question text box.

3.	Click the Resubmit button.

Related Help Topics

Participating in a Forum Conference


Withdrawing a Question in a Moderated Conference

Once you have submitted a question in a moderated conference, you might want to withdraw it.

1.	In the chat window, click the Ask button.

2.	In the Ask window, click the Withdraw button.

3.	In the ensuing window, which asks whether you are sure you want to cancel the question, click the Yes button.

Related Help Topics

Participating in a Forum Conference


Viewing Voting Results in a Moderated Conference

To view the current results of a vote, click the Tally button in the chat window.

Each time you click the Tally button, the voting results will be updated if new ballots have been cast.

Upon completion of the vote, the conference moderator will post the voting results for all to see.

Related Help Topics

Voting in a Moderated Conference


Voting in a Moderated Conference

If a moderator calls for a vote in a conference, a special Vote window will be displayed on your screen.

1.	In the Vote window, click the button next to your selection.

2.	Click Cast Vote.

Related Help Topics

Viewing Voting Results in a Moderated Conference


Ignoring Invitations

You might prefer not to be bothered by Group Invitations and Private Invitations while in a Forum area, CompuServe Chat, or the Conference Center.

To prevent such Group Invitations and Private Invitations from appearing on your screen, however well-intentioned they might be, simply choose Ignore All Invitations from the appropriate menu (Forum, Chat, or Conference).


Reviewing Your Forum Member Profile

A Forum member profile is a brief summary of your online (and perhaps offline) interests that other Forum members can view to find out more about you.  You have a member profile for every Forum area that you join, and changing one Forum member profile has no effect on any other.

1.	In a Forum area, choose Change Member Profile from the Forum menu.

2.	In the Change Member Profile window, type the names of some of your special interests (or anything else about yourself) into the Interests text box, or edit the current contents.

3.	To change the name that you use in this particular Forum area, you can edit the Name field.

4.	Click OK.


Tracking Other Forum Members

To keep track of the movements and nicknames of people in your current Forum area, choose Tracking from the Chat menu.  This opens a Tracking window, which displays a brief notice whenever anyone enters or leaves the Forum area, changes locations within the Forum area, or changes nicknames.

You can limit the types of tracking by clicking the Options button in the Tracking window.  This takes you to the Define Tracking Options window, which offers options that determine what the Tracking window reports.  You can discontinue (or resume) the following types of tracking by clicking the appropriate check boxes:

•	Entering – determines whether the Tracking window reports people entering the Forum area.

•	Leaving – determines whether the Tracking window reports people leaving the Forum area.

•	Changing rooms – determines whether the Tracking window reports people changing from one location to another within the Forum area.

•	Changing nicknames – determines whether the Tracking window reports people changing from one nickname to another.

Both the Tracking window and the Define Tracking Options window also have a Track only friends check box, which gives you the option of limiting tracking to the people on your Friends List.

To discontinue tracking, choose Tracking from the Chat menu again.


Chat Topics


What is Chat?

Chat is like a computerized party line or conference call.  Instead of talking on a phone, people in Chat talk with their keyboards.

Whatever you type appears on the screens of other Chat users.  Likewise, the messages they enter appear on your screen.

CompuServe provides its own CompuServe Chat service, with public rooms, group chat and private chat capabilities, Forum areas for CompuServe Chat users, and many other special features.


Going to a Public Room in CompuServe Chat

CompuServe has 36 public rooms for General Chat, where you can stop by any time day or night for conversation about a wide variety of topics.  In addition, CompuServe has 18 public rooms reserved for Adult Chat, which you must be at least 18 years old to enter.

To go to a public room in CompuServe Chat

1.	Click Chat on the Services menu.

2.	At the ensuing Chat page, click the General Chat button or the Adult Chat button(on the left side of the page).

3.	In the Define Nickname window, type the nickname you want to use in Chat.

4.	To keep the same nickname in future Chat sessions (and not encounter the Define Nickname window the next time you stop by), click the check box next to Always use this nickname.

5.	When you’re satisfied with your nickname, click OK.

6.	Click the Chat side button.

7.	Click on the listing for one of the public rooms.

8.	Click the Participate button or the Observe button.

Clicking the Participate button opens a window with two separate areas:  one area where you see the Chat comments of everyone in the room, and another area where you type your own comments and send them to everyone’s screen.

Clicking the Observe button opens a window with only one area:  the one where you see others’ comments.

Related Help Topics

Participating in a Public Room in CompuServe Chat

Leaving a Public Room in CompuServe Chat


Leaving a Public Room in CompuServe Chat

In CompuServe Chat, you can leave a public room at any time by closing the window that shows the conversation.

Leaving a room takes you back to the Public Rooms tab.


Listing CompuServe Chat Public Rooms

CompuServe Chat has many public rooms where you can find ongoing conversation any time day or night.  Although each public room is set up for a general interest or audience, the actual topics of discussion are whatever strikes the fancy of the current chatters.

To view a list of the available public rooms

1.	At the Chat Desktop, click the Chat side button.

2.	To see the general purpose of each room and how many people are currently using it, scroll through the resulting list.

Note:  Initially, the list appears in alphabetical room name order.  You can view it in descending alphabetical order by clicking the word Room at the top of the list.  You can also view it in order of the number of people using each room, by clicking the phrase Members Present.

You can go to any public room by clicking anywhere on the room’s listing and then clicking the Participate button (to join in the conversation) or the Observe button (to see the conversation without participating).

If you’re new to CompuServe Chat, one place to learn more about it is the Welcome Newcomers room.


Participating in a Public Room in CompuServe Chat

You can add your own comments to a public room chat, provided you have entered the room by clicking the Participate button.

1.	Type a comment in the text box beside the Send button.

2.	Click Send.


Recording a Chat on CompuServe

On CompuServe, you can save a record of any chat that you are observing or participating in.

Note:  You can have all your chats recorded automatically by selecting the Record chat text option in your Chat preferences.

1.	In the active chat window, click the Record Text button.

2.	At the Save As window, type a file name for the transcript in the File name field.  If you specify an existing file, the transcript will be appended to it.

Note:  The Save As window does not appear if the Add new text to the room’s log file option is selected in your Chat preferences.  Instead, any recorded chat is automatically saved in a pre-specified file whose name depends on your current public room.

3.	Click Save.  This closes the Save As window and returns you to the active chat window, and changes the Record Text button to a Stop Recording button.  From this point on, everything that appears in the window is automatically appended to the file.

4.	To stop recording the chat, click Stop Recording.  (Leaving the chat also stops recording.)

Related Help Topics

Keeping Records of all Your Chats

Saving All Chat Records From the Same Public Room in the Same File


Setting Up a Group in CompuServe Chat

A group chat is like an “invitation-only” public room on CompuServe, where your comments are only visible to other group members.  Participants in a group chat can be scattered around in different public rooms, or not even in a public room at all.  (The only limit is that they must be in each other’s Who’s Here lists.)

You set up a group chat by extending invitations to the desired participants.  Anyone who joins the group is free to extend invitations to other people as well, and so on, but no one can participate in more than one group at a time.  Participating in a group, however, does not keep you from participating and/or observing in a public room or participating in any number of private chats.

To extended invitations to a group chat

1.	At the Chat Desktop, click the Chat side button.

2.	Click the Who's Here top tab.

3.	Click the nickname of someone you want to be in the group.

4.	Click Group Invitation.

5.	Repeat Steps 2 - 4 for each person you want to invite.

Note:  Anyone that you invite is free to accept or decline.

6.	Type a welcome message in the Send field.

7.	Click Send.


Joining a Group in CompuServe Chat

To join a group chat, you must receive an invitation from someone in the group.

When a group invitation appears on your screen, click the Accept button in the invitation window to join the group chat.  Once you have joined a group, you can also extend invitations to others to join the same group.

You can participate in only one group chat at a time.  However, you can participate in a group chat while participating in and/or observing a public room chat and participating in any number of private chats.


Participating in a Group in CompuServe Chat

On CompuServe, you participate in a group chat by typing a comment into the box next to the Send button, and then clicking Send when you’re ready to send your comment.


Leaving a Group in CompuServe Chat

To leave a group chat, simply close the Group Chat window.


Setting Up a Private Chat in CompuServe Chat

Set up a private chat when you want to chat with just one other person.

1.	At the Chat Desktop, click the Chat side button.

2.	Click the Who's Here top tab.

3.	Click a nickname.

4.	Click Private Chat.

You can set up (or be set up in) as many private chats as your computer’s memory (and your own multiprocessing capabilities) will allow.  Multiple private chats can be in separate windows or the same window, depending on your Chat preferences.  If all your private chats are in the same window, it shows only one chat at a time.  However, the window also contains a list of all your private chat partners, and you can switch from private chat to private chat by clicking the appropriate listing.

Note:  You can sort the list in ascending or descending alphabetical order by clicking on the column headings.


Participating in a Private Chat in CompuServe Chat

In CompuServe Chat, you participate in a private chat the same way as you participate in any other chat.

1.	Type your comment into the text box next to the Send button.

2.	Click Send whenever you’re ready to send your comment.


Leaving a Private Chat in CompuServe Chat

There are several ways to leave a private chat:

•	The most polite way to leave is to click the Goodbye button in the Private Chat window.

•	A more abrupt method is to close the window without clicking Goodbye.

•	A downright unfriendly way is to click the Prohibit button, which not only terminates the chat but adds your private chat partner to your Prohibited Members List.


Accepting a Private Chat Invitation

If you invite someone to a private chat, the other person must click the Accept button in the invitation window before your conversation can begin.

If someone else invites you to a private chat, you must click the Accept button.


Creating_a_Friends_List$ Making a Friend on CompuServe
Making a Friend on CompuServe

Your Friends List is a list of the people you like to chat with on CompuServe.  A Friends List can help you remember chatters you enjoy.  Also, you can limit Who’s Here listings and tracking to people on your Friends List.

You can add a person to your Friends List whenever you’re in CompuServe Chat or conferencing in any Forum area or the CompuServe Convention Center.  Your Friends List is the same throughout CompuServe.

To add someone to your Friends List

1.	Click the Who’s Here top tab.

2.	Click the listing for the person you want to add.

3.	Click the Make Friend button.

4.	In the ensuing window, which asks whether you want to add the person to your Address Book, click Yes or No.


Adding Someone to Your Prohibited Members List

Your Prohibited Members List is a list of the people whose comments you do not wish to see.  Their comments do not appear on your screen in CompuServe Chat, Forum conferences, or the CompuServe Convention Center .  Your comments will still appear on their screens (unless, of course, they put you on their Prohibited Members Lists).

To add someone to your Prohibited Members List

1.	Choose Modify Prohibited List from the Chat menu, the Forum menu, or the Conference menu (depending on where you are on CompuServe).

2.	Click the New button.

3.	In the Select Ignore window, click the nickname(s) of anyone you wish to add.

4.	Click OK.

5.	In the Prohibit Member window for the first selected nickname, click the Permanently button or the Temporarilybutton.  Clicking Permanently adds the person(s) to your Prohibited Members List until you explicitly remove them, whereas clicking Temporarily adds them only until you leave the current service.

6.	Click OK.

7.	In the Confirm window, click OK.

Note:  If you don’t want to see this window, click the check box next to Always Display This Window.


Removing Someone From Your Prohibited Members List

To remove someone from your Prohibited Members List

1.	Choose Modify Prohibited List from the Chat menu, the Forum menu, or the Conference menu (depending on where you are on CompuServe).

2.	In the Prohibited Members List window, click anywhere on the listing you want to delete.

3.	Click Delete.

4.	Click OK.

5.	In the Confirm window, click OK.

Note:  If you don’t want to see this window, click the check box next to Always Display This Window.


Changing a Prohibited Member From Temporary to Permanent

To change someone’s status from temporarily prohibited to permanently prohibited

1.	Choose Modify Prohibited List from the Chat menu, the Forum menu, or the Conference menu (depending on where you are on CompuServe).

2.	In the Prohibited Members List window, click on the listing for the person whose status you want to change.

3.	Click Make Permanent.

4.	Click OK.


Finding Out Who's in CompuServe Chat

Consult the Who's Here page to learn who else is currently using CompuServe Chat.

1.	At the Chat Desktop, click the Chat side button.

2.	Click the Who's Here top tab.

Note:  You can sort the list Who’s Here list in various ways, by clicking on the column headings.  < next to a column heading means that the list is sorted in ascending order of that heading, and > next to a column heading means that the list is sorted in descending order of that heading.


Learning About a CompuServe Chat User

You can learn about a person by consulting the Member Profile information.

1.	At the Chat Desktop, click the Chat side button.

2.	Click the Who's Here top tab.

3.	Click a nickname.

4.	Click Member Profile.


Tracking People in CompuServe Chat

To keep track of the movements and nicknames of people in CompuServe Chat, choose Tracking from the Chat menu.  This opens a Tracking window, which displays a brief notice whenever anyone enters CompuServe Chat, leaves CompuServe Chat, changes from one public room to another, or changes from one nickname to another.

You can limit the types of tracking by clicking the Options button in the Tracking window.  This takes you to the Define Tracking Options window, which offers options that determine what the Tracking window reports.  You can discontinue (or resume) the following types of tracking by clicking the appropriate checkbox}es:

•	Entering – determines whether the Tracking window reports people entering CompuServe Chat.

•	Leaving – determines whether the Tracking window reports people leaving CompuServe Chat.

•	Changing rooms – determines whether the Tracking window reports people changing from one public room to another.

•	Changing nicknames – determines whether the Tracking window reports people changing from one nickname to another.

Both the Tracking window and the Define Tracking Options window also have a Track only friends check box, which gives you the option of limiting tracking to the people on your Friends List.

To discontinue tracking, choose Tracking from the Chat menu again.


Internet Topics


Overview of the Internet

CompuServe 4 offers you direct access to the whole universe of Internet resources:

•	World Wide Web

•	USENET Newsgroups

•	FTP (File Transfer Protocol)

•	Telnet (Remote Login)


Surfing the Internet

CompuServe 4 comes with the latest version of Microsoft Internet Explorer, so it offers direct access to the vast array of information available on the Internet.

You can start surfing the Internet by

1.	Clicking the Internet  button located on the CompuServe 4 tool bar.

2.	Click the Access the Web button to start the Web browser and access the CompuServe home page on the World Wide Web.  You can click on the links there to go to other Web sites.  You can also type an address and go to another Web page.


What is a USENET Newsgroup?

A USENET (Users Network) newsgroup is the Internet equivalent of a discussion group.

First a message is posted (sent) to the newsgroup, and people respond to it with messages of their own.  Then messages responding to the responses are posted and so on.

Newsgroups are organized into very broad categories which are further divided into subcategories (separated by periods), such as the following:

•	Alt Includes alternative topics to those in the other categories.  For example, alt.bionet discusses professional matters of biologists and alt.k12 discusses education (up to high school) topics.

•	Comp Includes topics about computer hardware and software.  For example, comp.graphics.animation discusses computer animation.

•	Misc Includes topics that don't fit elsewhere.  For example, misc.education.science discusses issues related to science education.

•	News Includes topics about the Internet.  For example, news.newusers.questions provides command questions and answers for new users of USENET.

•	Rec Includes topics about hobbies and pastimes.  For example, rec.art.movies discusses movies and moviemaking.

•	Sci Includes topics about scientific (physical and social) research.  For example, sci.physics.fusion discusses fusion research.

•	Soc Includes topics about the world's social and cultural issues.  For example, soc.roots discusses genealogical subject matter.

•	Talk Includes opinions and debate on just about any issue you care to name.  For example, talk.religion.misc discusses all manner of religious matters.

There are also regional newsgroups, as well as newsgroups devoted to universities.


Finding Newsgroups

Follow these steps to find USENET newsgroups of interest to you:

1.	Choose Go from the Access menu.

2.	At the Go window, type USENET, and then click OK.

3.	At the ensuing menu, double-click USENET Newsreader -- CompuServe Information Manager (CIM).

4.	At the USENET Newsgroups window, click Subscribe to Newsgroups, and then click Select.

5.	At the Subscribe to Newsgroups window, you can find newsgroups in either of two ways:

•	Click one of the listings in the Browse for Newsgroups list and then click Select.  This lists the groups of newsgroups within the selected area.  You can select a group and drill further down.

•	Type a topic into the text box under Search for Newsgroups and then click the Search button.  This lists all the newsgroups related to that topic.


Subscribing to Newsgroups

Subscribing to newsgroups incurs no additional fee.  Follow these steps to subscribe to USENET newsgroups of interest to you:

1.	Choose Go from the Access menu.

2.	At the Go window, type USENET, and then click OK.

3.	At the ensuing menu, double-click USENET Newsreader -- CompuServe Information Manager (CIM).

4.	At the USENET Newsgroups window, click Subscribe to Newsgroups, and then click Select.

5.	At the Subscribe to Newsgroups window, you can identify a specific newsgroup by clicking the Subscribe by Name button and then entering the newsgroup name into the ensuing window.  Or you can delve further for interesting newsgroups in either of two ways:
Click one of the listings in the Browse for Newsgroups list and then click Select.  This lists the groups of newsgroups within the selected area.  You can select a group and drill further down.
Type a topic into the text box under Search for Newsgroups and then click the Search button.  This lists all the newsgroups related to that topic.

6.	When you find a newsgroup that you want to subscribe to, mark it by clicking the checkbox next to the newsgroup name.  You can click as many checkboxes as you like from a list of individual newsgroups.  Whenever you’re through with a list, click the Subscribe button.

7.	Repeat Steps 5 and 6 as many times as you like.

8.	When you have subscribed to all the newsgroups you want, click the Close button in the Subscribe to Newsgroups window.


Accessing Newsgroup Articles

You must have already subscribed to a USENET Newsgroup before you can access any of its articles.

1.	Choose Go from the Access menu.

2.	At the Go window, type USENET, and then click OK.

3.	At the USENET Newsgroups window,  click USENET Newsreader -- CompuServe Information Manager (CIM), and then click Select.

4.	At the Disclaimer Message window, click OK.

5.	At the Netiquette Message window, click OK.

6.	At the next window, click Access Your USENET Newsgroups, and then click Select.

7.	At the next window, click a newsgroup, and then click Browse.

8.	At the next window, click a thread, and then click Get.


Retrieving Marked Articles

While you’re reviewing Newsgroup topics (threads), you can retrieve (download) them to your computer.

1.	At the Newsgroup window, click a topic (thread) to mark it as one you want to retrieve (download).

2.	Each time you mark a topic, click one of the following options:
As is saves the article and its origin information
Quoted saves the article with >s at the beginning of each line so that you can type a reply and still reference the original message.
Decoded expands encoded image files.

3.	Click Retrieve and follow the instructions in the ensuing windows.


Posting an Article

While you’re browsing a newsgroup, you can post an article (message) to express your views.

1.	At the Newsgroup window, click Create.

2.	Type the contents of your article and click the Send button.

3.	If needed, provide your USENET options, such as your name.


What Can You Do with FTP
What Can You Do with FTP?

File Transfer Protocol (FTP) is a way to move files across the Internet.

You can use FTP to locate and retrieve (download) files (including shareware and public-domain software) from computers (called sites) nearly anywhere on the Internet.


Selecting a Site

Follow these steps to select an FTP site.

1.	Choose Go from the Access menu.

2.	At the Go window, type FTP, and then click OK.

3.	At the FTP Alert window, read the text and then click Proceed.

4.	At the File Transfer Protocol window, click the List of Sites button.

Note:  You can also access a specific site if you know where you want to go.

5.	Click a site.

6.	Click Select.


Viewing a File in FTP

Here is how you can view a text or GIF file in an FTP site's directory:

1.	At the site’s welcoming window, click a directory.  (You might need to repeat this to go several directories deep.)

2.	At the next window, click a text or GIF file in the Files list.

3.	Click View.


Retrieving a File

When you find a file that you want at an FTP site, you can usually retrieve (download) the file to your computer.

1.	Click the listing for the file you want in the Files listbox.

2.	Click Retrieve.

3.	At the Save As window, provide the specifications for the destination file.

4.	Click OK.


Submitting a File

At some FTP sites, you can submit (upload) a file.

1.	At the site, open the directory where you want to submit the file.

2.	At the next window, click Upload.

3.	Click OK.

4.	At the next window, click File.

5.	Provide the specifications for the file to be submitted.

6.	At the next window, click OK.

7.	At the next window, select the correct file type.

8.	Click OK.


What Can You Do with Telnet?

Telnet is an Internet tool that lets you use commands on remote computers on the Internet.

For example, you might use telnet to connect to Dartmouth College Library and view information.  You could just as easily connect to a different library on the Internet.

To establish a telnet connection, you must have these pieces of information:

•	Name of the computer site you want to access .

•	Valid user name for that site.

•	Password for that site.

Some telnet sites allow for guest logins but limit the commands available to you.  Once you are connected to a telnet site, you often see a menu-driven system which is under the control of the telnet site.  Such a system guides you through the actions you may perform at that site.

Another common use of telnet is for users to log into their computers from remote locations.  In this case, users enter their own user names and passwords and, therefore, have the same user privileges they would have when logged in without using telnet.


Accessing a Telnet Site

To access a site using telnet:

1.	Choose Go from the Access menu.

2.	In the Go window, type TELNET.

3.	Click OK.

4.	At the menu of Telnet options, either select a site from a list or specify a site that is not listed.

5.	At the You Are Leaving CompuServe window, click Proceed.

CompuServe 4 takes you to the specified site.  You should see a series of message reporting its progress.  Once you arrive, you may see usage directions; if not, you need to know the procedures for using the site.

Related Help Topics

What Can You Do With Telnet?


Selecting a Listed Telnet Site

To select a listed telnet site

1.	Double-click List of Sites.

2.	In the ensuing window, double-click a site name.


Specifying an Unlisted Telnet Site

To specify a telnet site that is not listed

1.	Double-click Access a Specific Site.

2.	In the ensuing window, type the complete site name.

3.	Click OK.


Archie

Archie is a search tool for locating files on the Internet.  You must telnet to an Archie server, perform a search, and then FTP to the given location to retrieve (download) the file.

1.	Telnet to an Archie server.

2.	Type ARCHIE at the login: prompt.

3.	Press ENTER at the password: prompt.

4.	Type FIND and your subject (such as JETSON), and then press ENTER.

5.	Note this information:
Host (such as hea.ie)
Directory (such as /part4/funet-pics/comics/misc)
Filename (such as jetson.gif).

6.	Type BYE and press ENTER.

7.	Choose Go from the Access menu.

8.	Type FTP and click OK.

9.	Click the Access a Specific FTP Site button.

10.	Supply the site (host) and directory information.

11.	Click the OK button.

12.	Select the file you want to retrieve.

13.	Click the Retrieve button.

Related Help Topics

Archie Servers


Archie Servers

Although it's best to use the server closest to you, you can try any of these Archie servers:

•	archie.unl.edu (Nebraska, USA)

•	archie.rutgers.edu (New Jersey, USA)

•	archie.nz (New Zealand)

•	archie.funet.fi (Finland)

•	archie.sogang.ac.kr (Korea)

Many other Archie servers exist.  Often you can type SERVERS at the Archie prompt and press ENTER for a list of Archie servers.


What is the World Wide Web?

The World Wide Web (Web or WWW) is a graphical, hypermedia part of the Internet (with all the technical complexities hidden behind the scene).

When you view the WWW, you see text and graphics and can navigate by clicking on links (just as you do in this Help system).

The big difference is that WWW links can transfer pages (as well as images and sounds) from remote computers across the Internet.


Making a Personal Home Page on the World Wide Web

CompuServe maintains a World Wide Web site called Our World, where CompuServe members can post their own personal home pages for no extra charge.

You can create your home page with any software you like, and then use the Microsoft Web Publishing Wizard to post your page on Our World.

To install the Publishing Wizard software

1.	Choose Go from the Access menu.

2.	At the Go window, type OURWORLD.

3.	Click OK.

4.	At the Our World area, click Download Publishing Utilities.

5.	At the next page, which lists the available publishing utilities, click Download Win 95/NT Publisher.

6.	At the next page, double-click Download Microsoft Web Publishing Wizard.

7.	After reading the warranty information in the ensuing window, click Retrieve to continue.

8.	In the Save As window, click the Save button.  The publishing software is downloaded as a single file (WEBPOST.EXE) to your computer.

9.	To extract the publishing software, run WEBPOST.EXE.

10.	If you accept the end user licensing agreement that appears next, click Yes.  This extracts the files and places them in the Internet Tools folder, which you can reach by clicking Start, then Programs, then Accessories, and then Internet Tools.

If you need advice or assistance creating or publishing your home page, you can find it by returning to the OurWorld area, which also offers a direct link to the more than 100,000 home pages already posted by CompuServe members.


What is HTML?

HTML stands for HyperText Markup Language and is used to describe the structure of a document.  In other words, HTML codes identify the parts of a document (such as a paragraph, a bulleted list, a numbered list, and so on).  These codes are the same whether you create them on a Macintosh, Window, UNIX, or other system and are easily read on different systems.

HTML, for the most part, does not describe the appearance of the document (such as font, font size, indentations, and so on).  These qualities are provided by each browser (the software you use to view the Web page) and are usually customized by the user.  Thus, an HTML document can appear differently to each viewer but still have the same structure.


Finding Web Sites

Here’s one easy way to find a Web site of interest to you:

1.	Click the Search button.

2.	Click the Start Internet Search button.
Result:  Displays a search page on which you can submit an search request.

You can also find interesting and informative Web sites and other Internet locations by consulting any of the numerous Internet-related Forum areas on CompuServe.

Related Help Topics

Internet-Related Forum Areas


Internet-Related Forum Areas

CompuServe provides many Forum areas that cover the gamut of topics related to the World Wide Web and the Internet at large:

•	Forum areas designed to help novices with the Web and the Net, such as the Internet New Users Forum (GO INETNEW), the Internet Welcome Center Forum (GO INETWC), and the CompuServe Internet Applications Forum (GO CIAPPS).

•	Forum areas maintained by popular Internet-related magazines, such as the Internet Magazine Forum (GO INTMAG) and  the Internet World Magazine Forum (GO IWFORUM).

•	Forum areas that cover all aspects of the Internet for non-English speakers, such as the Deutsches Internet Forum (GO GERINT), the Internet France Forum (GO INETFR), the Netherlands Internet Forum (GO NLINTER), and the Websurfer Forum (GO WEBSURF).

•	Forum areas for advanced Internet users and Internet developers, uch as the Internet Developers Forum (GO INETDEV) and the Internet Resources Forum (GO INETRES).

•	Forum areas for Webmasters, Internet publishers,  and others who want to conduct business on the Internet, such as the HTML Tools Forum (GO HTML), the Internet Business Forum (GO INETBIZ), the Internet Publishing Forum (GO INETPUB), the Internet Webmasters Forum (GO INETWEB), and the Webmaster Forum (GO WEBMASTER).

Of course, all these Forum areas provide information, opinions, and advice not only to their particular audiences, but to anyone who wants to explore any aspect of the Internet.


Using the Web Browser

Choose Internet from the Services menu to use the Web browser.


Newsdesk topics


What is the Executive News Service (ENS)?

ENS is a news clipping service that collects the news stories you want based on search terms that you create.  ENS has two types of folders:

•	Public folders are provided by ENS.  Articles (stories) are organized by individual wire services.  Anyone can open a public folder and read its articles.

•	Personal folders are created by you.  Articles (stories) about topics that match keywords you specify are clipped as they are released by wire services.  Only you can open your personal folders.


Creating a Folder

If you want to collect only those news stories that meet your selection interests, create a personal folder.

1.	At the News Desktop, click the Articles side button.

2.	Click the Create Folders top tab.

3.	Click New.

4.	Provide the folder information.

5.	Click OK.


Modifying a Folder

You can change a personal folder to update the search terms or other folder-specific information.

1.	At the News Desktop, click the Articles side button.

2.	Click the Create Folders top tab.

3.	Click a folder.

4.	Click Change.

5.	Change the information as appropriate.

6.	Click OK.


Emptying a Folder

You can empty (clear) a personal folder of all its news articles (stories).

1.	At the News Desktop, click the Articles side button.

2.	Click a folder.

3.	Click Empty.


Opening a Folder

You open a folder to see which news articles (stories) are inside.

1.	At the News desktop, click the Articles side button.

2.	Click a folder.

3.	Click Open.


Deleting a Folder

If you are no longer interested in maintaining a personal folder, you can delete it.

1.	At the News Desktop, click the Articles side button.

2.	Click the Create Folders top tab.

3.	Click a folder.

4.	Click Delete.


Searching for a News Article

In the Executive News Service, you can search for news articles (stories).

1.	At the News Desktop, click the Articles side button.

2.	Click the Search top tab.

3.	Click a folder name.

4.	Specify the search criteria:

If you clicked the Current News folder, you can search for articles from specific sources (news wires).  To eliminate a source, click the adjacent check box to remove the check mark.  If you want to search articles from just one or two sources, it’s easier to click the None button beneath the list to eliminate all the sources, and then click the check boxes for the sources you want to search.

If you clicked the News by Company Ticker folder, type a ticker symbol into the field next to whose ticker is (and select the sources you want to search.

If you clicked a personal folder, you can specify a date range and/or select sources.  (Remember, you can limit the sources for a personal folder when you create it.)  To specify a date range, change the From date to any date between the date currently specified and today’s date and/or change the To date to any date between the From date and today’s date.

5.	Click the Search button above the window.

You can also search for News Articles stored in your Filing Cabinet.

1.	Access your Filing Cabinet.

2.	At the Filing Cabinet window, click Search.

3.	Click News articles from the Find list.  (Click the arrow, and then click News articles.)

4.	Provide additional search information as appropriate.

5.	Click Search.


Reading a News Article

You open a news article to read it.

1.	At the News Desktop, click the Articles side button.

2.	Click a folder.

3.	Click Open.

4.	Click an article.

5.	Click Open.


Saving a News Article

While a news article is open, you can copy it to your Filing Cabinet for later reference.

•	If you want to file (save) the article immediately, click File It.

•	If you want to mark the article to be filed at a later time, rather than immediately, click File Later.  (The file request will be added to your To-Do List.)


Printing a News Article

To print the news article (story) you are reading, click Print! from the menu bar in the article window.


Deleting a News Article

If you are reading an article (story) in a personal folder, you can delete the article by clicking the Delete button.


Menu Bar

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Mail menu helps you to create and receive e-mail and maintain e-mail addresses.

•	The Windows menu helps you move among the open CompuServe 4 windows.


Tool Bar

The tool bar provides you with single-click access to popular CompuServe 4 services, such as weather information, stock quotes, and the access to the Internet.


Status Bar

The status bar provides shows your connection status.


Main Menu
Main Menu (Online and Offline Desktops)

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.

Menu Bar

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Mail menu helps you to create and receive e-mail and maintain e-mail addresses.

•	The Windows menu helps you move among the open CompuServe 4 windows.

Tool Bar

The tool bar provides you with single-click access to popular CompuServe 4 services, such as weather information, stock quotes, and the access to the Internet.

Status Bar

The status bar provides shows your connection status.


Forum Desktop

Message Boards, file libraries, and conferences are all found in the Forum Desktop.  Use these elements to explore the Forum area:

The menu bar provides you with these menus of commands:

•	The File menu helps you manipulate files and special storage areas.

•	The Edit menu helps you manipulate text.

•	The Access menu helps you connect to or find information services as well as customize your CompuServe 4 software.

•	The Services menu helps you quickly access popular services.

•	The Forum menu helps you use a Forum area.

•	The Window menu helps you move from one open window in CompuServe 4 to another.

The tool bar provides you with a list of the most recent places you've visited as well as single-click access to selected popular commands.

The Forum Desktop provides you with these side tabs which display page tabs that you can use to explore CompuServe 4 and CompuServe:

•	Welcome (displays the Welcome, Announcements, and Members page tabs).  Helps you understand and use the Forum area.

•	Message Boards (displays the Read, Create, and Search page tabs).  Helps you read, send, and search for messages in the Forum area.

•	File Libraries (displays the Read, Create, and Search page tab).  Helps you view or search for files in the Forum area as well as contribute (upload) your own to the Forum area.

•	Forum Conference (displays the Public Rooms, Who's Here, and Friends page tabs).  Helps you locate and start a conversation with anyone else in the Forum area or just your special friends.

•	Learn About (displays the What is a Forum, Message Boards, File Libraries, and Conferences page tabs).  Helps you understand the purpose of a Forum area as well as its three major parts.

•	Leave Forums exits the Forum area and displays the Main Menu.

The status bar provides you with icons showing connection status, connect time, Mail message count, and status messages.


Mail Center

Electronic mail, or e-mail, enables you to stay in contact with family, friends, and business associates by exchanging messages and documents through your computer -- to anyone online, virtually anywhere in the world. Sending an e-mail message is simple -- no postage necessary -- and unlike postal mail, e-mail arrives almost instantly.

There is no charge for e-mail on CompuServe, and because of its ease and immediacy, many people find that they have more frequent contact with friends and colleagues.

Like regular mail, e-mail requires an address in order to be delivered. On CompuServe, your User ID (such as 12345.4567) is your e-mail address. If you would prefer to have a name rather than a number for your e-mail address, we offer members the option to use unique names, or personal addresses, for your e-mail address. Personal addresses can be registered through the GO REGISTER area online.

You can also send mail to and receive mail from anyone on the Internet or any member of another online service. For you, mail would be sent to your address with @compuserve.com typed immediately after it. For example, if your e-mail address is JohnDoe, your Internet e-mail address would be JohnDoe@compuserve.com.


News Desktop

The News Desktop, which is available only in the Executive News Service, helps you search for, read, and file news articles (stories) as well as maintain (create) personal clipping folders.  Use these elements to explore the news desk:

The menu bar provides you with these menus of commands:

•	File helps you manipulate files and special storage areas.

•	Edit helps you manipulate text.

•	Access helps you connect to or find information services as well as customize your CompuServe 4 software.

•	Services helps you quickly access popular services.

•	News helps you quickly view news articles (stories) and announcements.

•	Window helps you move from one open window in CompuServe 4 to another.

The tool bar provides you with a list of the most recent places you've visited as well as single-click access to selected commands.

The News Desktop provides you with these side tabs which display page tabs that you can use to explore CompuServe 4 and CompuServe:

•	Welcome (displays the Lobby page tab).  Helps you understand and use the News desktop.

•	Articles (displays the Read, Search, and Create Folders page tabs).  Helps you search for and read news articles (stories) as well as create, change, and delete clipping folders.

•	Learn About (displays the What is News, Articles, and Personal Folders page tabs).  Helps you understand the purpose of a ENS as well as the use of clipping folders.

•	Leave News exits the News desk and displays the Main Menu.

Status bar provides you with icons showing connection status, connect time, Mail message count, and status messages.


Chat Desktop

The Chat Desktop helps you communicate with friends (new and old) on CompuServe in public rooms or private rooms.  Use these elements to explore the Chat area:

Menu bar provides you with these menus of commands:

•	File helps you manipulate files and special storage areas.

•	Edit helps you manipulate text.

•	Access helps you connect to or find information services as well as customize your CompuServe 4 software.

•	Services helps you quickly access popular services.

•	Chat helps you quickly control your interactions on the Chat desktop.

•	Window helps you move from one open window in CompuServe 4 to another.

The tool bar provides you with a list of the most recent places you've visited as well as single-click access to selected commands.

The Chat Desktop provides you with these side tabs which display page tabs that you can use to explore CompuServe 4 and CompuServe:

•	Welcome (displays the Welcome page tab).  Helps you understand and use the Chat desktop.

•	Chat (displays the Public Rooms, Who's Here, and Friends page tabs).  Helps you locate and start conversation with anyone else in the Chat area or just your special friends.

•	Learn About (displays the What is Chatting, Public Rooms, Private Chats, and Group Chats page tabs).  Helps you understand how to engage in the different kinds of chats.

•	Leave Chat exits the Chat desktop and displays the Main Menu.

The status bar provides you with icons showing connection status, connect time, Mail message count, and status messages.


Browser Desktop

Your CompuServe screen changes as you explore CompuServe services and Internet locations.

You can click (or double-click in some instances) the colorful graphics and buttons and assorted menu topics to view related services and information.

You can use the buttons along the top of your screen to go to other Web pages, Internet locations, and CompuServe services.

(You can position your arrow cursor over a Toolbar button for a few moments to learn what it represents.)

If you are having trouble getting to a service, click the Go button at the top of your screen, type the name of the service, and then click OK.  If the Go feature is unable to locate the service, you will be given the opportunity to search for it.

You can also click the Find button to locate services.

What you see on your screen

•	Page displays the title of the current page.  Click the arrow to view the titles of other pages visited during your session.  (You can click a page to go directly to that page too.)

•	Go button enables you to go directly to a location that you specify.

•	 button redisplays the page you visited prior to the current page.

•	 button redisplays the page you visited after the current page.

•	Working indicator (to the left of the Stop button) is visible and animated only when transfer to a new page is in progress.

•	Main Menu button takes you back to the Main Menu page (on the CompuServe 4 Main Menu.)

•	File It button opens your Filing Cabinet.

•	Reload button retrieves graphics for menus.

•	What's New button displays the latest news highlights with links to the full articles.

•	Find button enables you to locate services based on a topic that you specify.

•	Stop button interrupts the retrieval of graphics.  (You will not see this button all the time.)


Adding the Filing Cabinet Button to Your Tool Bar

Refer to the following procedure to add the Filing Cabinet button on your tool bar:

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Select the Filing Cabinet button from the Available Functions list.

4.	Click the Insert button.

5.	In the Toolbar tab, click the OK button.
Result: The Filing Cabinet button displays on your tool bar.


Saving Items in the Filing Cabinet

If you want to store a Mail message, Forum message, news article (story), or other type of text article to review or use later, you can save it to your Filing Cabinet.  Simply click the File It button in the message or article window, and then select or create the folder where you want to store it.

To access the Filing Cabinet, click the Filing Cabinet button on your tool bar.  Refer to the following procedure if you do not have the Filing Cabinet button on your tool bar:

To add the Filing Cabinet Button to your Toolbar

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Select the Filing Cabinet button from the Available Functions list.

4.	Click the Insert button.

5.	In the Toolbar tab, click the OK button.
Result: The Filing Cabinet button displays on your tool bar.


Deleting Items in the Filing Cabinet

When you delete an item in your Filing Cabinet, the item is placed into the Deleted Items folder so that you can still retrieve it if you need to.  The Deleted Items folder is a permanent folder that can not be deleted or renamed.

If there are any items in the Deleted Items folder when you exit CompuServe 4, you are prompted to empty the folder before exiting.

You should be aware that clearing the folder does not remove its contents from your hard disk.

To eliminate the items entirely, you must either delete them from the Deleted Items folder yourself (just as you would from any other folder) or purge them with the Filing Cabinet Utility.


Creating a New Folder in the Filing Cabinet

Your Filing Cabinet comes with several folders, which are initially set to contain specific types of items such as incoming CompuServe Mail messages, outgoing CompuServe Mail messages, and messages that you send in Forum areas.  But you can create as many other folders as you want.

To create a new Filing Cabinet folder, you must be in the Select Folder window.

1.	Click the New Folder button.

2.	In the Add Folder window, type the new folder’s name into the Name field.

3.	Click OK.

The new folder name appears in the Folders list in the Select Folder window, so you can now select it as a destination folder.


Finding Access Phone Numbers

If you travel frequently and connect to CompuServe from different locations, you will need to learn the best access phone number for your particular location.  Access phone numbers can also change unexpectedly.

To find access phone numbers

1.	Choose Preferences from the Access menu.

2.	Click Phone Lookup.

This takes you to PAL (Phone Access Lookup), which lists the local access phone numbers for a whole country, a metropolitan area, a state, or an area code.  You can also select a minimum speed.  The listing for each number you find indicates whether it is surcharged and if it might be a long-distance call from your current location.

Another way to find local access phone numbers for your current geographical area is to telephone (800)635-6225 or (800)63LOCAL.

Related help topics

Obtaining an Access Phone Number for a Location

Using a Different Local Access Phone Number


Obtaining an Access Phone Number for a Location

It’s easy to look up access phone numbers for any location in the world, and then select the best number to use.  All you need to know is the name of the country and either the area code or the name of the nearest city.

Note:  To make sure that you have the latest version of the access phone database, download it from the Recent Fixes Library (Library #2) in the CompuServe for Windows Tech Support Forum (GO WCIMTECH).

1.	From the Access menu, choose Preferences.

2.	In the Connection tab, click Phone Lookup.

3.	In the Recently Used Access Numbers window, click Search.

4.	In the Select a Network Access Number window, select a country from the alphabetical Country list.

5.	To find local access numbers for the nearest city, type the name of the city into the City box, or select the city from the City list.  (For a city in the United States or Canada, you can also type a state/province name (or the standard two-letter postal abbreviation) into the State box, or select the state/province from the State list.)

6.	To find local access phone numbers for an area code, type the area code into the Area Code box.

7.	In the list of access phones, click the one that is best for you.  Remember, there is usually no communications surcharge for connecting through access phones provided by the CompuServe network.

Note:  If the phone number might not be a local call from within the city, * appears to the left of the city name.  If there is a communications surcharge for calling the number, $ appears to the left of the city name.

8.	To copy the selected number to the Recently Used Access Numbers window, click OK.

Once the phone number is in the Recently Used Access Numbers window, you can copy it to the Connection tab by clicking the OK button.  Or you can leave the phone number in the Recently Used Access Numbers window until you need it.

Related help topics

Using a Different Local Access Phone Number


Using a Different Local Access Phone Number

The PAL (Phone Access Lookup) feature in CompuServe 4 lets you quickly find phone numbers that offer local access to CompuServe all over the world, and switch from one local access phone number to another in your Connection preferences.

PAL offers not only a database of access phones and the tools for selecting the ones you need, but an always up-to-date list of the 10 access phones that you most recently used.

Note:  To make sure that you have the latest version of the access phone database, download it from the Recent Fixes Library (Library #2) in the CompuServe for Windows Tech Support Forum (GO WCIMTECH).

To change the access phone information in your Connection preferences

1.	From the Access menu, choose Preferences.

2.	In the Connection tab, click Phone Lookup.

3.	In the Recently Used Access Numbers window, click the listing for the access phone that you want to use.

4.	Click OK.

You can also find an access phone for a given location (country and city) or a given phone, or manually add an access phone to the list.

Related help topics

Obtaining an Access Phone Number for a Location

Manually Adding an Access Phone to the List of Recently Used Access Phones


Manually Adding an Access Phone to the List of Recently Used Access Phones

If you know the phone number of an access phone that you want to use, you can manually add it to your list of recently used access phones.

1.	From the Access menu, choose Preferences.

2.	In the Connection tab, click Phone Lookup.

3.	In the Recently Used Access Numbers window, click Add.

4.	In the Country box, select the country where the access phone is located.  To view the complete list of countries, click the arrow and scroll.

5.	In the City box, type the name of the city where the access phone is located.

6.	If you selected United States or Canada in the Country list, select the state or province where the access phone is located from the State list.  To view the complete list of states or provinces, click the arrow and scroll.

Note:  Instead of selecting the state/province, you can type either the full name or the standard two-letter postal abbreviation into the State box.

7.	In the Area Code box, type the area code for the access phone.

8.	In the Phone box, type the local phone number for the access phone.

9.	In the Provider box, select the communications network that provides the access phone.  To view the complete list of providers, click the arrow and scroll.

10.	Under Baud Rate, click any check boxes that apply.

11.	Click OK.

This adds the access phone to the top of the list in the Recently Used Access Numbers window.  From here, you can include additional prefix/suffix information.  You can also copy the information about the added access phone to your Connection preferences, by clicking OK.

Related help topics

Adding Prefix/Suffix Information to an Access Phone Number


Adding Prefix/Suffix Information to an Access Phone Number

You can easily add prefix/suffix information to the phone number for an access phone that is listed in your Recently Used Access Numbers window.

1.	In the Recently Used Access Numbers window, select the access phone for which you want to include prefix/suffix information.

2.	Click Prefix/Suffix.

3.	To add a dialing prefix, such as the number for dialing out of a hotel or office exchange, click the Use Dialing Prefix check box and then type the prefix into the Dialing Prefix box that appears.

Note:  If you are adding a prefix for dialing out, you should add a comma after the number to force a two-second pause so that an outside connection can be established.  (For example, the prefix 9, means to dial 9 and then wait two seconds before dialing the actual phone number.)

4.	To add a dialing suffix, such as a department number for billing purposes, click the Use Dialing Suffix check box and then type the suffix into the Dialing Suffix box that appears.

5.	To automatically add any prefix needed to reach the exchange of the local access number from where you will be calling, click one of the following buttons:  Local Call with Area Code, Long Distance, or International.

6.	If you clicked International in Step 5, select a country from the I am in list.  To view the complete list, click the arrow and scroll.  The software knows the dialing rules for most countries, and automatically inserts the appropriate prefix.

7.	Click OK.


Cancelling an Activity
Canceling an Activity

There might be times when you want to cancel an activity or task in progress.  For example, while searching for a file, you might cancel the search to redefine the search terms.

•	In progress indicator windows, you can click the Cancel button (in the window) to cancel the task that is currently in progress.

•	In the Browser Desktop, you can click the Stop button (near the Toolbar) to cancel a task currently in progress there.


Confirming Online Status

You can confirm your online status by looking at the lower left-hand corner of the CompuServe window.

If you are connected to CompuServe, the connection counter beside the globe shown there will be displaying an increasing count of your connect time.

If the up and down arrows beside the globe are blinking, it means that information is being transmitted between your computer and CompuServe.

You can also look at the Connect or Disconnect button (the hands) on the CompuServe 4 Toolbar.  If the two hands are clasped (a handshake), you are connected to CompuServe.  If the two hands are not clasped (no handshake), you are not connected to CompuServe.


Contacting Customer Service

To contact CompuServe Customer Service

1.	Choose Member Services from the Services menu.

Note: You can review your membership account information at the Member Center  page.  (Click the Membership/Account Information button.)

2.	Click the Customer Service/Help button for additional support.

You do not need to contact Customer Service to find local access phone numbers.

You can also telephone the nearest CompuServe Customer Service office for assistance at any time.

List of CompuServe Offices

Argentina

Australia/New Zealand

Austria

Belgiuml

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Using the To-Do List

Throughout your CompuServe 4 session you can create an ongoing To-Do List of tasks you want to perform, such as retrieving Forum message topics or sending e-mail messages.  You can then process the tasks on your To-Do List all at once (or individually) whenever you like.

You add tasks to your To-Do List by clicking buttons such as Retrieve Later (rather than Retrieve), Send Later (rather than Send), and so forth, as appropriate.

CompuServe 4 does not let you add a file retrieval request to your To-Do List if the destination drive does not have enough space for the file.  Instead, you receive an error message.  Before you try again, you must either remove some files from the destination drive or specify a different one.

Adding the To-Do List Button to Your Tool Bar

Refer to the following procedure to add the Filing Cabinet button on your tool bar:

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Select the To-Do List button from the Available Functions list.

4.	Click the Insert button.

5.	In the Toolbar tab, click the OK button.
Result: The To-Do List button displays on your tool bar.


Using Parental Controls

You can use Parental Controls to limit your child's access to the Internet and CompuServe.

Choose Parental Controls from the Services menu to go to the CompuServe Parental Controls Center.


Going to the Internet

Here are just a few of the many ways you can go to the Internet:

•	Click the Go button and type the web site's URL (http://www.compuserve.com).

•	Click the Internet button, then click the Access the Internet button and access the CompuServe home page on the World Wide Web..


Using the Web Browser

The Web Browser is started automatically whenever you go to the Internet.

You can choose Internet from the Services menu to go directly to the CompuServe home page on the World Wide Web.

If you use Microsoft Internet Explorer 3.0 (or a later version) under Windows 95 or Windows NT 4.0 and you go to a Web page, the Web page is displayed within the CompuServe window.  However, if you are using a different browser or an earlier version of Windows, any Web page that you go to is displayed as your browser dictates, outside of the CompuServe window.


Mapping Message Topics

While reading a Forum message or viewing a list of message topics, you can view a topic map.

A message topic map is similar to a genealogy chart.  It shows the relationships that a message has to other messages in the topic.  You can also display messages from a message topic map.

To map a message topic while reading a Forum message, click the Map button.

To map a message topic while viewing a list of message topics

1.	Click the listing for the topic you want to map.

2.	Click the Map button.


Viewing Only Today's Messages

You can limit a Forum message search to those messages posted today.

1.	Click the Message Boards side button (at the Forum Desktop).

2.	Click the Search top tab.

3.	Click the More button.

4.	Specify today’s date as the submission date.

5.	Click OK.


Sending a Private Message

A private Forum message is visible only to the individual Forum member to whom you send it.

To assign private status to a message you are creating

1.	Click the Options button.

2.	Click the Private Forum message option.


Contacting the Sysop

Every Forum area has a Forum manager, or sysop (short for system operator).  You can contact the sysop by sending him or her a message.

To send a message that only the sysop can see, type *SYSOP in the Name field of the Create Message window.

If you want other Forum members to see the message, type SYSOP (without the asterisk) in the Name field instead.


Viewing a List of Upcoming Conferences

Any conferences scheduled for a Forum area are always among the first items listed in the Forum area's News Flash.

To view a News Flash

1.	In any Forum area, click the Welcome side button.

2.	Click the Announcements top tab.

3.	In the Announcements list, click News Flash [1].

4.	Click the Open button.

Related Help Topics

Attending a Forum Conference

Participating in a Forum Conference


Going to Executive News Service
Going to the Executive News Service

The Executive News Service is a news clipping service that collects news articles (stories) according to your preferred search interests.

To go to the Executive News Service, choose Executive News Service from the Services menu.


Learning Service Names

To learn the names (Go words) of CompuServe services, conduct a Services search:

1.	Click the Search button, or choose Find, Search from Access menu.

2.	Click the Services top tab.

3.	Type SERVICES in the provided box.

4.	Click Search.


Sending to the Internet

Follow these steps to create an Internet address format as you compose a Mail message:

1.	In the Address field within your Create Mail window, type the word INTERNET.

2.	Type a COLON (:).

3.	Type the person's Internet address.

4.	Type an AT SIGN (@).

5.	Type the address domain.

Example

INTERNET:HORATIO@CLEVELAND.FREENET.EDU


Receiving from the Internet

Tell your Internet correspondents to use one of the following address formats to send Mail to your CompuServe mailbox:

•	member ID@COMPUSERVE.COM.  Be sure to replace the comma in your User ID number with a period.

•	Personal Address@COMPUSERVE.COM.  Your Personal Address is not case-sensitive.

Examples

70009.1234@COMPUSERVE.COM

MaxNix@COMPUSERVE.COM


How to Telnet to CompuServe

Follow these steps to telnet to CompuServe from a computer connected to the Internet:

1.	At the appropriate command prompt, type TELNET COMPUSERVE.COM, and then press ENTER.

2.	At the Host Name: prompt, type CISAGREE, and then press ENTER.

3.	At the Enter choice <300,2400,9600,14400,OFF>: prompt, type a baud rate, and then press ENTER.

4.	At the User ID: prompt, type your CompuServe member ID number, and then press ENTER.

5.	At the Password: prompt, type your CompuServe password, and then press ENTER.


Nickname Rules

Your nickname may have a maximum of 19 characters, but may not contain asterisks (*), pound signs (#), or braces ({ or }).

Your nickname may contain embedded spaces, but CompuServe removes leading or trailing spaces.  For example, Joe_Modem and Joe Modem are both valid nicknames.

A nickname cannot be obscene or offensive to the average person.


Retrieving an Entire Folder

You can retrieve (download) an entire folder, but only if the folder is one of your personal folders.

1.	Click the Articles side button.

2.	Click a personal folder.

3.	To retrieve the folder immediately, click File It.  To mark the folder for later retrieval, click File Later. (The retrieval request will be added to your To-Do List.)


Deleting From an ENS Folder

You can delete one or more articles without opening them from one of your personal folders in ENS (Executive News Service).

1.	Click an article in the list for the current personal folder.  To delete multiple articles, hold down the CTRL key while you click each article.

2.	Click Delete.

3.	In the ensuing window, which asks whether you want to delete the first selected article, click Yes.

4.	Repeat Step 3 for each article you selected in Step 1.


New Mail Message Command

The New Mail Message command displays a window where you can create and send a CompuServe Mail message.

The New Mail Message command is on the File menu.


New Forum Message Command

The New Forum Message command displays a window where you can create and send a Forum message.

The New Forum Message command is on the File menu.


New Text File Command

The New Text File command displays a window where you can create a text file.

The New Text File command is on the File menu.


Open Command

The Open command displays a window where you can select and open a graphics file or a text file.

The Open command is on the File menu.


Close Command

The Close command closes the active window.

The Close command is on the File menu.


Save Command

The Save command stores the following information to a file you select or name:

•	All the text in the active text window.

•	Any image in the active image window.

The Save command is on the File menu.


Filing Cabinet Command

The Filing Cabinet command displays a window that lets you store and organize information in one or more Filing Cabinet folders.

You can save the following items in your Filing Cabinet:

•	Mail messages

•	Forum area messages

•	Executive News Service articles (stories)

•	Text articles

The Filing Cabinet command is on the File or Mail menus.


Add to Favorite Places Command

The Add to Favorite Places command opens a window that you can use to add a CompuServe service or an Internet location to the Favorite Places list that CompuServe 4 maintains on your computer.

The Add to Favorite Places command is on the File menu.


Address Book Command

The Address Book command displays a window where you can add and maintain electronic mailing addresses.

Use the Address Book for these maintenance activities:

•	Adding new addresses

•	Creating Group Mailing Lists

•	Opening addresses

•	Deleting addresses

The Address Book command is on both the File and Mail menus.


To-Do List Command

The To-Do List command opens a window where you can process items on your To-Do List.

The To-Do List command is on the File menu.


Filing Cabinet Utilities Command

The Filing Cabinet Utilities command opens a submenu that contains the following commands:

Search displays a window where you can search for an item in a Filing Cabinet folder.

Rebuild Index displays a window where you can rebuild the index file that provides access to individual items in the Filing Cabinet.

The Filing Cabinet Utilities command is on the File menu.


Printer Setup Command
Print Setup Command

The Print Setup command displays a window where you can select options for your printer.

The Print Setup command is on the File menu.


Print Command

The Print command prints the contents (text and graphics) of the active window.

The Print command is on the File menu.


Print! Command

The Print! command prints the text of the document in the active window.

The Print! command is on the menu bar in the window that displays a CompuServe Mail message, a Forum message, a Forum announcement, or an ENS (Executive News Service) article.


Run Command

The Run command displays a window where you can start another application program, such as Microsoft Word, without exiting CompuServe 4.

The Run command is on the File menu.


Exit Command

The Exit command closes CompuServe 4.

If you are connected, Exit first disconnects you.

The Exit command is on the File menu.


Undo Command

The Undo command undoes (reverses) your most recent editing action.

The Undo command is on the Edit menu.


Cut Command

The Cut command moves the selected portion of the current document to the Clipboard, whence you can copy it to another file, message, etc.

The Cut command is on the Edit menu.


Copy Command

The Copy command copies the selected portion of the current document to the Clipboard, whence you can copy it to another file, message, etc.

The Copy command is on the Edit menu.


Paste Command

The Paste command copies the current contents of the Clipboard to the current document, at the insertion point.

The Paste command is on the Edit menu.


Clear Command

The Clear command deletes the selected portion of the current document.

The Clear command is on the Edit menu.


Select All Command

The Select All command selects the complete contents of the current document (for copying, cutting, formatting, etc).

The Select All command is on the Edit menu.


Copy To Command

The Copy To command opens a window where you can copy the selected portion of the current document to a new CompuServe Mail message, a new Forum message, or (if you have the appropriate software) a new MAPI (Mail Application Program Interface) message.

The Copy To command is on the Edit menu.


Paste From Command

The Paste From command opens a window where you can identify a document to copy into the current document.

The Paste From command is on the Edit menu.


Switch Fonts Command

The Switch Fonts command changes the contents of the current document from a proportional font to a fixed font, or vice versa.

The Switch Fonts command is on the Edit menu.


Preferences Command

The Preferences command lets you customize various aspects of CompuServe 4.  It opens a window with a set of tabs.  Each tab contains a related group of preferences, such as Mail preferences, Chat preferences, and Toolbar preferences.

The Preferences command is on the Access menu.


Favorite Places Command

The Favorites Places command opens a window that lists favorite CompuServe services or Internet locations.  You can select a favorite place for immediate access, or add, change, or delete places.

The Favorite Places command is on the Access menu.


Find Command

The Find command displays a submenu that includes the following commands:

Services opens a window where you can search for a CompuServe service.

Member opens a window where you can search for a CompuServe member.

The Find command is on the Access menu.


Go Command

The Go command opens a window that lets you proceed directly to a CompuServe service or Internet location.

The Go command is on the Access menu.


Terminal Emulator Command

The Terminal Emulator command displays a window that lets you connect to CompuServe using only text (no graphics or windows).

The Terminal Emulator command is on the Access menu.


CompuServe Directory Command

The CompuServe Directory command opens a window that lets you display lists and descriptions of the hundreds of products and services and products on CompuServe.  You can access any listed product or service directly from the CompuServe Directory.

The CompuServe Directory command is on the Access menu.


Connect Command

The Connect command connects you to CompuServe.

The Connect command is on the Access menu.


Disconnect Command

The Disconnect command disconnects you from CompuServe or the Internet, and also from the CompuServe network.

The Disconnect command is on the Access menu.


Connection Status Command

The Connection Status command displays a window that provides information about your phone link to the CompuServe network, as well as the amount of time you've spent connected.

The Connection Status command is on the Access menu.


Table of Contents Command
Main Menu Command

The Main Menu command is under the Services menu.  (In CompuServe 3, this menu command was the Table of Contents).

The Main Menu Command returns you to the Main Menu for CompuServe 4

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.


What's New Command

The What's New command displays a window that lets you review summaries of the latest news affecting CompuServe members.

The What's New command is on the Services menu.


Internet Command

The Internet command starts the Web browser and displays the CompuServe home page on the World Wide Web.

The Internet command is on the Services menu.


Member Services Command

The Member Services command displays a window that lets you go directly to member assistance areas on CompuServe.

The Member Services command is on the Services menu.


Latest Weather Command

The Latest Weather command displays a window that lets you get weather information for most geographic areas.

The Latest Weather command is on the Services menu.


Latest News Command

The Latest News command displays a window that lets you choose current news stories.

The Latest News command is on the Services menu.


Executive News Service Command

The Executive News Service command takes you to ENS (Executive News Service), where you can search for news stories and set up personal clipping folders to hold news stories about topics you specify.

The Executive News Service command is on the Services menu.


Stock Quotes Command

The Stock Quotes command displays a window that lets you identify securities and retrieve their current market prices.

You can also organize securities into folders.

The Stock Quotes command is on the Services menu.


Financial Portfolio Command

The Financial Portfolio command opens a window that compares the current market values of your stocks to their costs.

The Financial Portfolio command is on the Services menu.


Forums and Communities Command
Forum Center Command

The Forum Center command takes you to the Forum Center, where you can learn about Forum areas and explore the various categories of Forum areas available on CompuServe.

The Forum Center command is on the Services menu.


Chat Command

The Chat command takes you to the Chat area on CompuServe, where you can learn about CompuServe Chat and explore CompuServe Chat services.

The Chat command is on the Services menu.


Create Forum Message Command

The Create Forum Message command displays a window that lets you create and send a Forum message.

The Create Forum Message command is on the Forum menu.


Contribute Library File Command

The Contribute Library File command displays a window that lets you contribute (upload) a file to a Forum library.

The Contribute Library File command is on the Forum menu.


Search Command

The Search command displays a submenu that contains the following commands:

•	Messages displays a window where you can search for Forum messages.

•	Files displays a window where you can search for Forum library files.

•	Members displays a window where you can search for Forum members.

The Search command is on the Forum menu.


Get Announcements Command

The Get Announcements command displays a window of announcements related to the current Forum area or other product or service.

The Get Announcements command is on the Forum, Chat, Conference, and News menus.


Get Waiting Messages Command

The Get Waiting Messages command displays a window that lists messages addressed to you in the current Forum area.

The Get Waiting Messages command is on the Forum menu.


See More Messages Command

The See More Messages command displays a window that lets you specify criteria that limit a Forum message browse or search.

The See More Messages command is on the Forum menu.


Ignore All Invitations Command

The Ignore All Invitations command keeps you from receiving any Group Invitations or Private Invitations sent to you when you are in a public room in a Forum area, a CompuServe Chat area, or the Conference Center, for as long as you are in that particular area.

The Ignore All Invitations command is on the Chat, Forum, and Conference menus.


Who's Here List Command
Who’s Here List Command

The Who’s Here List command opens a window that lists the other people in a Forum area, a CompuServe Chat area, or the Conference Center.

The Who’s Here List command is on the Chat, Forum, and Conference menus.


Rooms List Command

The Rooms List command opens a window that lists all the public rooms in a Forum area, a CompuServe Chat area, or the Conference Center.

The Rooms List command is on the Chat, Forum, and Conference menus.


Change Member Profile Command

The Change Member Profile command displays a window that lets you define or change the interests included in your Member Profile in a Forum area.

The Change Member Profile command is on the Forum menu.


Tracking Command

The Tracking command displays or removes a window that lets you see who enters and leaves, switches locations, and changes nicknames in an area, such as a Forum area, Chat, or the Convention Center.  If there is a check mark next to the Tracking command, the Tracking window is open; if there is no check mark, the Tracking window is closed.

The Tracking command is on the Forum, Chat, and Conference menus.


Leave Command

The Leave command closes the current desktop.

The Leave command is on the Forum, News, Conference, and Terminal menus.


Create Mail Message Command
Create New Mail Command

The Create New Mail command displays a window that lets you create and send electronic Mail.

The Create New Mail command is on the Mail menu.


Get New Mail Command

The Get New Mail command opens a window that lets you process your incoming CompuServe Mail.

The Get New Mail command is on the Mail menu.


Send/Retrieve All Mail Command

The Send/Retrieve All Mail command automatically retrieves (downloads) your incoming CompuServe Mail messages from your online mailbox to your computer and sends your outgoing CompuServe Mail messages (from your Outgoing Messages folder).

The Send/Retrieve All Mail command is on the Mail menu.


Send File Command

The Send File command displays a window that lets you select a file and send it as part of a Mail message.  You can send more than one file at a time.

The Send File command is on the Mail menu.


Modify Prohibited List Command

The Modify Prohibited List command displays a window that lets you maintain a list of people you'd like to avoid in a particular area, such as CompuServe Chat, a Forum area, or the Conference Center.

The people listed are blocked from all chats, and they can not send you group chat invitations or private chat invitations.  You do not see their nicknames or their comments in group chats or public rooms, and they are not included in your Who's Here List.  However, they can still detect your presence.

The Modify Prohibited List command is on the Chat, Forum, and Conference menus.


Change Nickname Command

The Change Nickname command displays a window that lets you create or change your nickname in Chat or in a Forum conference.

The Change Nickname command is on the Chat, Forum, and Conference menus.


Contents Command

The Contents command displays the help system Contents page.

The Contents command is on the Help menu.


Search for Help on Command

The Search for Help on command displays a window where you can search for help topics.

The Search for Help on command is on the Help menu.


How to Use Help Command

The How to Use Help command displays a window that offers tips for using the help system.

The How to Use Help command is on the Help menu.


Upgrading from CompuServe Information Manager (CIM) Command

The Upgrading from CIM command displays information about upgrading to CompuServe 4 from versions of CompuServe Information Manager (CIM).

The Upgrading from CIM command is on the Help menu.


Support Forums Command

The Support Forums command opens a window where you can find and access the various Forum areas and other services operated by CompuServe to support its members.

The Support Forums command is on the Help menu.


Diagnostic Tool Command

The Diagnostic Tool command enables you to view information about your computer’s communications setup and error messages, which can help you determine the cause of problems.

The Diagnostic Tool command is on the Help menu.


About CompuServe for Windows Command

The About CompuServe for Windows command displays the About CompuServe for Windows box so that you can review version information.

The About CompuServe for Windows command is on the Help menu.


Main Menu Command

The Main Menu Command returns you to the Main Menu for CompuServe 4

In CompuServe 4, your desktop activity begins at two Main Menus from which you can perform online or offline tasks.

Each Main Menu provides you with an

•	Online Desktop - get Internet access plus CompuServe's legendary Forums®, topic-centric Communities, news, e-mail, databases, and more -- all in the same place.

•	Offline Desktop - work offline to perfom tasks such as writing an e-mail in the Mail Center, or reading mail stored in your Filing Cabinet.

To access your Online Desktop

1. 	Open CompuServe.

2. 	Click the Connect button located on the Welcome to CompuServe window.

Result: You are connected to CompuServe and your online desktop displays.

Note: The Main Menu button to access your online desktop is always available on the horizontal button bar located on the top of CompuServe 4.

To access your Offline Desktop

1. 	Open CompuServe.

2. 	Click the Work Offline button located on the Welcome to CompuServe window.

Result: Your offline desktop displays.

Note: You can connect to CompuServe at anytime by clicking the Connect button, the Main Menu button, or by sending an email.


Forum Desktop Command

The Forum Desktop command returns you to the Forum Desktop.

The Forum Desktop command is on the Windows menu when the Forum Desktop window is open.

Note:  The Windows menu has a command for every CompuServe 4 window that is open, so you can use it to navigate easily from window to window within CompuServe 4.


News Desktop Command

The News Desktop command enables returns you to the News Desktop.

The News Desktop command is on the Windows menu when the News Desktop window is open.

Note:  The Windows menu has a command for every CompuServe 4 window that is open, so you can use it to navigate easily from window to window within CompuServe 4.


Conference Center Desktop Command

The Conference Center Desktop command enables you to return to the Conference Center Desktop.

The Conference Center Desktop command is on the Windows menu when the Conference Center Desktop window is open.

Note:  The Windows menu has a command for every CompuServe 4 window that is open, so you can use it to navigate easily from window to window within CompuServe 4.


Browser Desktop Command

The Browser Desktop command returns you to the Browser Desktop.

The Browser Desktop command is on the Windows menu when the News Desktop window is open.

Note:  The Windows menu has a command for every CompuServe 4 window that is open, so you can use it to navigate easily from window to window within CompuServe 4.


Settings and Preferences


Setting Your Forum Preferences

Forum preferences enable you to customize your Forum sessions.  You can specify whether and where to automatically file copies of messages that you send, set preferences for Forum conferencing, specify whether Forum logos appear when you visit Forum areas, and maintain a list of the Forum areas you belong to.

To set your Forum preferences

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.

Related Help Topics

Automatically Filing Forum Messages You Send

Setting Forum Conferencing Preferences

Retrieving Forum Logos

Reviewing Forum Areas That You Have Visited

Defining Your Forum Conference Nickname


Defining Your Forum Conference Nickname

Initially, the name attached to your comments in Forum conferences is the same as the name assigned to your account.  If that seems a bit formal, you can use the nickname of your choice.  You can define a global nickname for use in all Forum areas and/or define a nickname for use within a particular Forum area.

To define a global Forum conference nickname

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	In the Name to use while conferencing field, type the nickname to be attached to your conference comments in Forum areas at large.

4.	Click OK.

To define a nickname for conferencing in a particular Forum area

1.	In the Forum area, choose Change Nickname from the Forum menu.

2.	In the Define Nickname window, type the nickname to be attached to your conference comments in this Forum area (and only this Forum area).

3.	Click OK.

Related Help Topics

Nickname Rules


Automatically Filing Forum Messages You Send

The Automatically file sent messages check box determines whether all Forum messages that you send are filed automatically in your Filing Cabinet.

To automatically file a copy of every Forum message that you send

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Automatically file sent messages check box to stop or start Forum message auto-filing.  If there is a check mark in the check box, the name of the Filing Cabinet folder where sent Forum messages are filed appears below.  You can select a different folder if you wish.

4.	Click OK.


Selecting a Folder for Forum Messages You Send

If Forum messages that you send are automatically copied to the Filing Cabinet, the default destination folder is the Copy of Sent Messages folder.  However, you can select a different folder.

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Select Folder button.

Note:  The Select Folder button is available only if the Automatically file sent messages check box has a check mark in it.

4.	To save Forum messages into a folder that is not listed in the Select Folder window, create a new folder.

5.	Click a folder in the Folders list.

6.	Click the Select button.

7.	Click OK in the Preferences window.


Setting Forum Conferencing Preferences

Forum conferencing preferences enable you to customize your Forum conferences.  You can specify how multiple simultaneous private chat conferences are displayed, whether and where conferences are recorded, whether or not you receive invitations to private chat conferences and/or groups, whether additions to your Prohibited Members List are temporary or permanent, and whether graphics and sound files sent by your Forum conference partners are retrieved to your computer.

To set your Forum conferencing preferences

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	Review the current settings and make any desired changes.

5.	Click OK.

Related Help Topics

Showing Multiple Private Chat Conferences in One Window or Many


Showing Multiple Private Chat Conferences in One Window or Many

You can use your Forum conferencing preferences to determine whether multiple simultaneous private chat conferences appear in one window or in separate windows.  If there is only one window, it shows only one private chat conference at a time.  However, it also contains a list of your current private chat conference partners, and you can switch from one conference to another by clicking the nickname of a different partner.

To change one Private Chat window to many or vice versa

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, click the check box next to Display all private chats in one window to change the current setting.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Setting the Retention Period for Your Prohibited Members List

You can use your Forum conferencing preferences to determine whether additions that you make to your Prohibited Members List while you’re using a Forum area are always permanent, always temporary, or individually determined by you at the time of addition.

Note:  The retention period for Forum additions is independent of the retention period for additions made while using CompuServe Chat.

To set the retention period for additions to your Prohibited Members List

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	Under Add prohibited users to list, click the one of the following buttons:
Permanently – to make all additions permanent.  Everyone you add to the Prohibited Members List will stay there until you explicitly remove them.
For today only – to make all additions temporary.  Everyone you add to the Prohibited Members List will stay there only until you leave this Forum area.
Ask me – to determine the duration of each addition at the time you make it.  Whenever you make an addition to the Prohibited Members List, you must explicitly specify whether it is permanent or temporary.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Keeping Records of All Your Forum Conferences

You can use your Forum conferencing preferences to automatically create and save to disk a record of every Forum conference that you participate in or observe.

To save records of all your Forum conferences

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	Under Record conversations, click the check box next to Record chat text.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Saving All Forum Conferences Recorded in the Same Public Room to the Same File

You can use your Forum conferencing preferences to automatically keep all conference records from the same public room in the same file.  Every time you go to a public room in a Forum area and record a conference there, the new conference is appended to the existing file for that particular room.  That one file becomes a single ongoing record of all your conferences for that one room.

To save all the Forum conferences that you record from a public room in the same file

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, under Record conversations, click the check box next to Add new text to the room’s log file.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Ignoring Invitations to Private Chat Conferences

You can use your Forum conferencing preferences to prevent yourself from receiving invitations to private chat conferences in Forum areas.  When you do not intend to accept such invitations, this helps you avoid interruption and inconvenience

To determine whether you receive private chat invitations in Forum areas

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, under Ignore invitations to, click the check box next to Private Chats.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Ignoring Invitations to Group Conferences

You can use your Forum conferencing preferences to prevent yourself from receiving invitations to group conferences in Forum areas.  When you do not intend to accept such invitations, this helps you avoid interruption and inconvenience

To determine whether you receive group conference invitations in Forum areas

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, under Ignore invitations to, click the check box next to Groups.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Retrieving Graphics Files in Forum Conferences

You can use your Forum conferencing preferences to specify that you retrieve (download) and view graphics files that are sent by other conference participants.

To determine whether you receive graphics files in Forum conferences:

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, under Retrieve, click the check box next to Graphics files.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Retrieving Sound Files in Forum Conferences

You can use your Forum conferencing preferences to specify that you retrieve (download) and view sound files sent by other conference participants.

To determine whether you receive sound files in Forum conferences:

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	In the Set Conferencing Preferences window, under Retrieve, click the check box next to Sound files.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Saving All Files Retrieved in Forum Conferences

You can use your Forum conferencing preferences to specify that all graphics and sound files that you retrieve during conferences be automatically saved to your computer.

To determine whether graphics and sound files received during Forum conferences are automatically saved

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the Set Conferencing Preferences button.

4.	Under Retrieve, click the check box next to Save all retrieved files.

5.	Click OK to close the Set Conferencing Preferences window.

6.	Click OK to close the Preferences window.


Retrieving Forum Logos

Every Forum area on CompuServe has its own logo, which is designed to graphically convey an idea of the purpose or content of that Forum area.  Initially, CompuServe 4 is set to retrieve the logo of any Forum area that you visit.  If you join the Forum area, its logo is saved to the Forum record that CompuServe 4 creates on your computer, and displayed whenever you return to that Forum area.  However, you can use your Forum preferences to specify that Forum logos not be retrieved; this means that you won’t see the logos, but it also saves disk storage space.

To determine whether you see the logos for any Forum areas that you visit

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Click the check box next to Retrieve Forum Logos.

4.	Click OK.


Reviewing Forum Areas That You Have Visited

You can use your Forum preferences to find out which Forum areas that you have visited, and to delete any Forum(s) from the list.

To see which Forum areas you have visited

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	Review the list of Forum areas under Forums visited.

4.	Delete any Forum area(s) that you do not expect to visit again.  This also removes the logos for those Forum areas from your computer, thus freeing the disk space that they occupied.

5.	Click OK.


Deleting the Records of Forum Areas You Have Visited
Deleting the Records for Forum Areas You Have Visited

CompuServe 4 maintains a record of each Forum area that you visit.  If your Forum preferences are set to retrieve Forum logos, the logo is included in the Forum record.  If you visit very many Forum areas, the accumulated logos can take up considerable storage.  Forum preferences enable you to review the Forum areas and remove the record, including the logo, for any Forum area that you do not intend to return to.

To delete a Forum area from the Forum record

1.	Choose Preferences from the Access menu.

2.	Click the Forums top tab.

3.	In the Forums visited list, click any Forum area whose record you want to remove.

4.	Click Delete.

5.	In the ensuing window, which prompts you to confirm that you want to delete the selected Forum area, click the Yes button.

6.	Click OK.


Setting Chat Preferences

Chat preferences enable you to customize your CompuServe Chat sessions.  You can specify a Chat nickname, whether multiple simultaneous private chats are displayed in the same window or different windows, whether or not all chats are automatically recorded, whether or not you receive invitations to private chats and/or groups are ignored, whether additions to your Prohibited Members List are temporary or permanent, and whether or not graphics and sound files sent by your chat partners are retrieved to your computer.

To set your Chat preferences

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Specifying Your Chat Nickname

You can use your Chat preferences to specify the nickname that appears with your comments in CompuServe Chat.

To specify your Chat nickname

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	In the Nickname box, type the name that you want to be known by.

4.	Click OK.


Showing Multiple Private Chats in One Window or Many

You can use your Chat preferences to determine whether multiple simultaneous private chats appear in one window or in separate windows.  If there is only one window, it shows only one chat at a time.  However, it also contains a list of your current chat partners, and you can switch from chat to chat by clicking a different partner’s nickname.

To change one Private Chat window to many or vice versa

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	To change the current setting, click the check box next to Display all private chats in one window.

4.	Click OK.


Making Additions to the Prohibited Members List Permanent or Temporary

You can use your Chat preferences to determine whether any additions that you make to your Prohibited Members List while using CompuServe Chat are always permanent, always temporary, or individually determined by you at the time of addition.

Note:  The retention period for additions made in CompuServe Chat is independent of the retention period for additions made in Forum areas.

To set the retention period for additions to the your Prohibited Members List

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Add prohibited users to list, click one of the following buttons:
Permanently – to make all additions permanent.  Everyone you add to the Prohibited Members List will stay there until you explicitly remove him or her.
For today only – to make all additions temporary.  Everyone you add to the Prohibited Members List will stay there only until you leave CompuServe Chat.
Ask me – to determine the duration of each addition at the time you make it.  Whenever you make an addition to the Prohibited Members List, you must explicitly specify whether it is permanent or temporary.

4.	Click OK.


Keeping Records of All Your Chats

You can use your Chat preferences to automatically create a record of every chat that you participate in or observe.

To determine whether all your chats are saved automatically

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Record conversations, click the check box next to Record chat text.

4.	Click OK.


Saving All Chat Records From the Same Public Room in the Same File
Saving All Chats Recorded From the Same Public Room in the Same File

You can use your Chat preferences to automatically keep all chat records from the same public room in the same file.  Every time you go to a public room in CompuServe Chat and record the conversation there, the new conversation is appended to the existing file for that particular room.  That one file becomes a single ongoing record of all your chats for that one room.

To save all the chats from the same public room in the same file

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Record conversations, click the check box next to Add new text to the room’s log file.

4.	Click OK.


Ignoring Private Chat Invitations

You can use your Chat preferences to prevent the reception of invitations to private chats in CompuServe Chat. . When you do not intend to accept such invitations, this helps you avoid interruption and inconvenience

To avoid receiving private chat invitations in CompuServe Chat

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Ignore invitations to, click the check box next to Private Chats.

4.	Click OK.


Ignoring Group Chat Invitations

You can use your Chat preferences to prevent the reception of invitations to group chats in CompuServe Chat. . When you do not intend to accept such invitations, this helps you avoid interruption and inconvenience

To avoid receiving group chat invitations in CompuServe Chat

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Ignore invitations to, click the check box next to Groups.

4.	Click OK.


Requesting that Graphics Files be Retrieved

You can use your Chat preferences to specify that you can retrieve (download) and view graphics files that are sent when you are participating in chats.

To receive graphics files in CompuServe Chat

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Retrieve, click the check box next to Graphics files.

4.	Click OK.


Requesting that Sound Files be Retrieved

You can use your Chat preferences to specify that you can retrieve (download) and view sound files that are sent when you are participating in chats.

To receive sound files in CompuServe Chat

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Retrieve, click the check box next to Sound files.

4.	Click OK.


Requesting that All Retrieved Files be Saved

You can use your Chat preferences to specify that all graphics and sound files that you retrieve while participating in chats be automatically saved to your computer.

To automatically save any graphics and sound files that you receive in CompuServe Chat

1.	Choose Preferences from the Access menu.

2.	Click the Chat top tab.

3.	Under Retrieve, click the check box next to Save all retrieved files.

4.	Click OK.


Setting Your Fonts/Sounds Preferences

Fonts/Sounds preferences determine how different types of text, such as body text and fixed body text, look on your screen, and whether your computer plays the sounds assigned to various events such as connecting to CompuServe.

To set your Fonts/Sounds preferences

1.	Choose Preferences from the Access menu.

2.	Click the Fonts/Sounds top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Changing the Appearance of Letters on Your Screen

The Change button in your Fonts preferences enables you to change the appearance of characters, such as letters and numbers, on your screen.

To change the fonts used in CompuServe 4

1.	Choose Preferences from the Access menu.

2.	Click the Fonts/Sounds top tab.

3.	In the Item list, click the type of text you want to change.

Note:  The Sample box displays a sample of the font currently being used for the selected type of text.

4.	Click Change.

5.	In the Font window, click the font you want in the Font list.

Note:  The Sample box displays a sample of the selected font in the selected style and size.

6.	To change the current style, click a different style in the Font Style list.

7.	To change the current size, click a different number in the Size list.

8.	Click OK.

Note:  The Default button changes text back to its original (default) appearance (font and size).

9.	Click OK in the Preferences window.


Setting General Preferences

General preferences enable you to define the Web browser to be used with CompuServe 4, as well as change some other aspects of the way CompuServe 4 is initially set to operate.

To set your General preferences

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Defining Your Internet Browser

The Internet Browser Options feature enables you to modify various aspects of Microsoft Internet Explorer, which is the browser that CompuServe 4 is initially set to use.  Alternatively, you can define a different path to Microsoft Internet Explorer, or specify that CompuServe 4 use a different browser.

To identify the browser that CompuServe 4 uses

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	To modify Microsoft Internet Explorer operations, click the Define Browser Preferences button.  This takes you to a window where you can review and/or edit the default specifications.  When you’re through, click the OK button to return to the General tab.

4.	To use any browser other than Microsoft Internet Explorer, click the check box next to Use external Internet browser.  This removes the Define Browser Preferences button, which applies only to Microsoft Internet Explorer.

5.	To specify a different executable file for the browser, click the Select button to the right of the Internet browser box.  Then locate the browser you want to use, click it, and then click OK.

Note:  If you select a different browser, you must specify a different path.  Optionally, you can also specify a different path for Microsoft Internet Explorer, if you have placed it somewhere other than the location initially recommended during installation of CompuServe 4.

1.	In the General preferences window, click OK.


Selecting a Virtual Key Security Level

Virtual Key is CompuServe’s special software for verifying the identity of Internet locations.  It offers four different levels of security.

To select the Virtual Key security level that is most appropriate for you

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the Virtual Key Security button (under Internet Browser Options).

4.	In the Set Up an Account window, click the button for the appropriate security level.

Note:  If you are uncertain which level is best for you, you can learn more by clicking the Explain Security Issues button.

5.	Click Finished.

6.	In the General preferences window, click OK.


Requesting a Save Opened Graphics Prompt

You can use your General Preferences to make sure that you are automatically reminded to save an opened graphic when you attempt to close it.

To be automatically prompted to save a graphic when you close it

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the check box next to Prompt to save opened graphics.

4.	Click OK.


Retrieving Graphic Versions of Menus

The Retrieve graphic versions of menus feature enables you to view many CompuServe menus in a colorful, graphic presentation.

To view the graphic versions of CompuServe menus

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the check box next to Retrieve graphic versions of menus.

4.	Click OK.


Displaying All Warning Dialogs

If you have previously eliminated some of the windows that CompuServe 4 uses to request confirmation before executing such operations as emptying personal folders in ENS (Executive News Service) or adding someone to your Prohibited Members List in CompuServe Chat, you can reinstate those windows through your General preferences.

To reinstate warnings and alerts that you have eliminated

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the Display Confirmation Messages button.

4.	In the window that asks whether you want to display all warnings and confirmation windows that have been hidden, click the Yes button.

5.	Click OK.


Seeing What's New When You Connect
Seeing What’s New When You Connect

Initially, CompuServe 4 is set to display a What’s New window, which contains a list of news stories and other articles of interest to members, whenever you log on to CompuServe.  You can change this setting when you don’t want to see the What’s New window, and then change it back when you want to see it again.

To determine whether you see the What’s New headlines when you connect to CompuServe

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the check box next to Show What’s New when connecting.

4.	Click OK.


Setting Connection Preferences

Connection preferences contain the information that is required for CompuServe 4 to connect your computer to CompuServe or the Internet, such as your communications port, access telephone number, and so forth.

To set your Connection preferences

1.	Choose Preferences from the Access menu.

2.	Review the current settings and make any desired changes.

3.	Click OK.


Creating a Connection Set

The Add feature in your Connection preferences enables you to create additional connection sets for times when your connection requirements are different, such as when you need to change a telephone access number in order to connect from a different location.

Note:  To use connection sets for different geographical locations on the same computer, you should also define your connections in Windows 95, associate them with your CompuServe 4 connection sets, and create sets of Windows 95 LOCATION settings.

To add a new set of connection settings

1.	Choose Preferences from the Access menu.

2.	Retain or change the information as appropriate.  This includes content associated with the Define Modem and Define Advanced buttons.

3.	Click Add.

4.	Specify a name for the new connection set.

5.	Click OK.

Related help topics

Defining a Connection in Windows 95


Defining a Connection in Windows 95

To use connection sets for different geographical locations on the same computer, you should also define your connections in Windows 95, associate them with your CompuServe 4 connection sets, and create sets of Windows 95 LOCATION settings.

For each location that you have created a connection set for:

1.	Right-click on the My Computer icon to open Windows 95 Explorer.

2.	Choose Explore.

3.	Click Dial-Up Networking.

4.	Create a new connection, following the instructions presented by the wizard.  (Use a unique name, such as the city name, for the name of the computer you are dialing.)

5.	When you’ve answered all the wizard’s questions, right-click on the new connection entry in the right pane of the Windows 95 Explorer.

6.	Choose Properties.

7.	In the ensuing window, click the Server Type button.

8.	In the ensuing window, click the top menu and set it to read “CISPPP:PPP connection using CompuServe networks.”  This tells Windows 95 to use the connection scripts and CIS.INI file in your CompuServe 4 software.

9.	If there is a check mark in the Logon to Network check box, remove it by clicking the check box.

10.	To associate the new Windows 95 connection with the appropriate CompuServe 4 connection set, modify the menu value for Connect Using (with Dial-Up Networking set as the connection type).

11.	Choose Settings from the Start menu, and then choose Control Panel from the menu of settings.

12.	Double-click the Modems icon.

13.	In the ensuing window, click the Dialing Properties button.

14.	Complete the settings for the location you’ll be dialing from (its local access phone number, 9’ if you’ll need to dial an outside line first, and so on).

15.	Save the settings.

Once you have completed this procedure for all the different locations you’ll be accessing CompuServe from, you can switch from setting to setting as you travel.


Deleting a Connection Set

The Delete button in your Connection preferences enables you to remove unneeded connection sets.

To remove a set of connection settings

1.	Choose Preferences from the Access menu.

2.	In the Connection list, click the connection set that you want to delete.  (Click the arrow, and then click a connection set.)

3.	Click Delete.


Changing Your Member Name

The Member name field in your Connection preferences contains the name that you use on CompuServe.

To check or change your CompuServe member name

1.	Choose Preferences from the Access menu.

2.	Change the name in the Member name field as appropriate.

3.	Click OK.


Changing Your Member ID

The Member ID field in your Connection preferences contains the CompuServe member ID number that CompuServe 4 uses to connect to CompuServe or the Internet.

To check or change your CompuServe member ID number

1.	Choose Preferences from the Access menu.

2.	Change the information in the Member ID text box as appropriate.

3.	Click OK.


Changing Your Password

To change the password that you use to access CompuServe, you must be connected to CompuServe.  Changing the password recorded in your Connection preferences changes only the password that CompuServe 4 sends to CompuServe; this password works only if it matches the one in CompuServe’s records.

To change the password that CompuServe has for you

1.	Choose Go from the Access menu.

2.	At the Go window, type PASSWORD into the Service text box.

3.	Click OK.

4.	Follow the ensuing prompts to provide the appropriate information.

5.	If your previous password is recorded in your Connection preferences, you will need to change it so that it matches your new password. (Specifying your password in your Connection preferences streamlines your connection process, enabling you to connect to CompuServe without having to manually provide your password each time you want to make a connection.  However, if you specify your password in your Connection preferences, anyone using your computer will be able to use your CompuServe account.  If you have security concerns, you should delete your password from your Connection preferences.)

To change (or delete) your password in your Connection preferences:

1.	Choose Preferences from the Access menu.

2.	Change (or delete) the password in the Password text box, as appropriate.  You will not see your password as you type it, only asterisks.

3.	Click OK.


Changing Your Access Phone Number

The Phone # box contains the telephone number that CompuServe 4 dials to connect to CompuServe or the Internet.

To change the number that your computer dials to establish a network connection

1.	Choose Preferences from the Access menu.

2.	Click the Use Custom Phone Number button.

3.	Change the phone number in the Phone # box.

4.	Click OK.

Note:  You can look up local access phone numbers by clicking the Phone Lookup button.


Changing Your Communications Port

The Port setting identifies the communications or COM port used to communicate in terminal emulation or during signup.

To change the port setting

1.	Choose Preferences from the Access menu.

2.	Click the Port arrow to view a list of all the available ports.

3.	Click the desired port.

4.	Click OK.


Changing Your Port Speed

The Port speed setting specifies the maximum speed at which your modem will transmit and receive information in terminal emulation or when you sign up for CompuServe membership

To change your port speed

1.	Choose Preferences from the Access menu.

2.	Click the Port speed arrow to view a list of all the available speeds.

3.	Click the desired speed.

4.	Click OK.


Changing Your Access Network

The Access network setting identifies the communications network used to communicate in terminal emulation or when you sign up for CompuServe membership.

To change the communications network

1.	Choose Preferences from the Access menu.

2.	Click the Access network arrow to view a list of all the available networks.

3.	Click the desired network.

4.	Click OK.


Changing Your Dial Type

The Dial type setting determines how your modem dials to connect to CompuServe or the Internet.

To change your dial type

1.	Choose Preferences from the Access menu.

2.	Click the Dial type arrow to view a list of all available dial types.

3.	Click the desired dial type.

4.	Click OK.


Setting Mail Preferences

Mail preferences enable you to request whether to save outgoing (unsent) messages, as well as whether to file (save) sent messages, whether to view Mail directly from your online mailbox, and whether to delete Mail from your online mailbox once retrieved (downloaded).

To set your Mail preferences

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Auto-Deleting Retrieved Mail from Your Mailbox

You can use your Mail preferences to determine whether CompuServe 4 automatically deletes any CompuServe Mail message from your online mailbox as soon as the message is retrieved to your computer.  If CompuServe Mail messages are not auto-deleted, they remain in your online mailbox until you explicitly delete them.

To determine whether Mail that you retrieve is automatically deleted from your online mailbox

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Click the (checkbox}next to Delete mail from online mailbox when retrieved to change the current setting.

4.	Click OK.


Viewing Your Mailbox Before Retrieving Mail

You can use your Mail preferences to determine whether the Get New Mail command takes you online to view incoming CompuServe Mail messages in your online mailbox or retrieves any messages there to your Incoming Messages folder and then opens the folder for you to view the messages.  If you view incoming messages online, you can process them there without the time and trouble of retrieving them; conversely, if you retrieve them first, you can save the connect time it would take to review them online.

To determine whether the Get New Mail command leaves your incoming mail in your online mailbox or retrieves it to your Incoming Messages folder

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Click the check box next to View mail online before retrieving to change the current setting.

4.	Click OK.


Auto-Filing Sent Mail

You can use your Mail preferences to determine whether CompuServe Mail messages that you send are automatically copied to your Filing Cabinet.

To determine whether and where messages that you send are automatically filed

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Click the check box next to Keep a copy of all sent mail in to stop or start auto-filing of the CompuServe Mail messages that you send.  If there is a check mark in the check box, the name of the Filing Cabinet folder where sent Mail messages are filed appears below.  You can select a different folder if you wish.

4.	Click OK.


Selecting a Folder for Mail Messages You Send

If CompuServe Mail messages that you send are automatically copied to the Filing Cabinet, the default destination folder is the Copy of Sent Messages folder.  However, you can select a different folder.

To specify the folder where CompuServe Mail message are filed

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Click the Select Folder button.

Note:  The Select Folder button is available only if the Automatically file sent messages in check box has a check mark in it.

4.	To save CompuServe Mail messages into a folder that is not listed in the Select Folder window, create a new folder.

5.	Click a folder in the Folders list.

6.	Click the Select button.

7.	Click OK in the Preferences window.


Including Yourself when Replying to All

You can use your Mail preferences to determine whether a copy of your reply is sent to you whenever you click the Reply All button while reading an incoming message.

To determine whether you receive copies of replies that you send to all recipients

1.	Choose Preferences from the Access menu.

2.	Click the Mail top tab.

3.	Click the check box next to Reply to self when replying to all.

1.	Click OK.


Setting Your News Preferences

News preferences determine whether particular articles (stories) that you retrieve (download) from a personal folder in ENS (Executive News Service) are automatically deleted from the online folder.

To set your News preferences

1.	Choose Preferences from the Access menu.

2.	Click the News top tab.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Requesting that Retrieved News Articles be Removed from Folders

The Delete all retrieved articles setting determines whether any article (story) that you retrieve (download) from an ENS (Executive News Service) personal folder is automatically deleted from the online folder.

To determine whether ENS stories that you retrieve are automatically deleted from your personal folders

1.	Choose Preferences from the Access menu.

2.	Click the News top tab.

3.	Click the check box next to Delete all retrieved articles.

4.	Click OK.


Setting Your Terminal Preferences

Terminal preferences enable you to customize your terminal emulation sessions by controlling the size of your scrollback buffer and determining whether language-specific characters, such as letters with accent marks, are displayed on your screen.

To set your Terminal preferences

1.	Choose Preferences from the Access menu.

2.	Click the Terminal top tab.

3.	Review the current settings and make any changes desired.

4.	Click OK.


Defining the Terminal Emulation Scrollback Buffer Size

The scrollback buffer enables you to view your recent terminal emulation activities.  When the buffer is open for viewing, you can also print the contents or save them to a file on your computer.  You can use your Terminal preferences to determine how much information the scrollback buffer can hold.

To check or change the buffer size

1.	Choose Preferences from the Access menu.

2.	Click the Terminal top tab.

3.	Type a number from 25 through 500 into the Size of scrollback buffer text box.  The number you type is the maximum number of lines of text that can be stored in the buffer.

4.	Click OK.


Automating Keystrokes in Terminal Emulation

The ALT key definition feature enables you to assign up to 10 keystroke sequences to ALT key combinations for use in terminal emulation.  To transmit one of those keystroke sequences to CompuServe, hold down the ALT key while you press the appropriate number key (1 through 0).

Note:  Once you have defined a key combination, you can also send it by clicking one of the buttons in the horizontal menu at the bottom of the window.

To specify the text that an ALT key combination transmits

1.	Choose Set Function Keys from the Terminal menu in terminal emulation.

2.	Determine which ALT key combination you want to define.

3.	To create a reminder for yourself, you can type a brief name for the purpose or function of the keystroke sequence into the appropriate Key Label text box.  For example, if the sequence returns a weather forecast, you could type WEATHER.  Whatever you type here appears in a button menu at the bottom of the window whenever you are in terminal emulation.  If you leave the Key Label text box blank, the button menu shows Alt + followed by the appropriate digit (Alt + 1 through Alt + 0).

4.	Type the desired keystroke sequence into the appropriate Key Definition text box.

5.	Click OK.


Creating a Terminal Emulation Log File

The Log to File feature enables you to log (record) your terminal emulation screen activity to a file.

To save a record of everything you send CompuServe and CompuServe sends you in terminal emulation

1.	Choose Log to File from the Terminal menu.

2.	In the Save As window, select the folder and specify the file you want to log to.  By default, your activity will be logged to TERMINAL.LOG in the CS3 folder.

3.	Specify the type of file:  either logging files (the default) or All files.

4.	Click the OK button.

5.	If the file you specified in Step 2 already exists, click the Append or Overwrite button in the File Save window (or click the Cancel button to cancel your instructions and start over).

6.	Proceed with your activities.  Everything you type and everything CompuServe responds will be recorded in the file you specified, as long as you remain in the same service.

7.	When you have finished everything that you want to be logged, choose Log to File from the Terminal menu again.


Printing a Terminal Emulation Session

The printer logging feature enables you to print whatever appears in the active window when you are using a terminal emulation service.

To print a record of evrything you send CompuServe and CompuServe sends you in terminal emulation

1.	Choose Log to Printer from the Terminal menu.

2.	Proceed with your activities.  Everything you type and everything CompuServe responds will be logged to your printer (sent to the printer buffer for printing when the buffer is full or when you stop printing), as long as you remain in the same service.

3.	When you have finished everything that you want to be printed, choose Log to Printer from the Terminal menu again.


Setting Your Terminal Type

Normally, CompuServe 4 uses a type of terminal emulation called Full VT100.  Some terminal emulation services, however, use a terminal type called CIS VT100.  The most noticeable difference between the two is that the text and background colors for one are the opposites of the text and background colors for the other.

To change your terminal type, you must be using a terminal emulation service.  All you need to do is choose either VT100 Full or VT100 CIS from the Terminal menu.  (Only one of the two is available at any given time; the other is your current terminal type.)


Setting Your Toolbar Preferences

Toolbar preferences enable you to add and change the various buttons on your CompuServe 4 Toolbar.  You may add as many buttons as the Toolbar has room for.

To set your Toolbar preferences

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Review the current button information and make any desired changes.

4.	Click OK.


Inserting a Toolbar Button

The Insert feature in your Toolbar preferences enables you to add a button to your CompuServe 4 Toolbar.

To add a Toolbar button

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	In the Functions Displayed list, click the button after which you want to insert the new button.

4.	Insert the new button:

•	To insert the button for a function included in the Available Functions list, select the function and then click the Insert button.

•	To insert a button for a function (CompuServe service or Internet location) that is not included in the Available Functions list:

a.	Click the Insert Service button.

b.	In the Insert Service window, type a Toolbar tip for the function in the Name field.  The Toolbar tip appears in the tip balloon when you move your mouse pointer over the Toolbar button, so it should be short and to the point.

c.	Type the service name (Go word) or Internet URL in the Service field.  If it’s a URL, be careful to type it exactly as given; many URLs are case-sensitive.

d.	Select one of the buttons in the Button box.

e.	Check the contents of the Name field and the Service field, and the selected button.

f.	When you’re sure that the contents of the Insert Service window are correct, click the OK button.

5.	In the Toolbar tab, click the OK button.


Deleting a Toolbar Button

The Delete feature in your Toolbar preferences removes a button from your CompuServe 4 Toolbar.

To delete a Toolbar button

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Click the button you want to delete in the Functions Displayed list.

4.	Click Delete.


Defining Default Directories

The Set Directories window enables you to change the directories (folders) where the files used to support CompuServe 4, as well as the files that you retrieve (download) while using it, are placed by default.

To check or change your directory settings

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click Set Directories.

4.	Click the listing for the type of files whose directory you want to change.

5.	Click Change.

6.	In the Open window, select the directory where you want CompuServe 4 to place the selected type of files.

7.	Click OK.

8.	If you want to change another directory, repeat Steps 4-7.

9.	In the Set Directories window, click OK.


Creating a Custom Signature for Messages

You can use your General preferences to create a “signature” that is automatically appended to all your CompuServe Mail and Forum messages.

To create a custom signature

1.	Choose Preferences from the Access menu.

2.	Click the General top tab.

3.	Click the Use custom signature in Mail and Forums check box.

4.	Type the signature that you want to use into the Signature Text box.  You can type up to 11 lines of text, and each line can have up to 29 printable characters.

5.	Click OK.

From now on, whenever you send a CompuServe Mail message or post a Forum message, the contents of the Signature Text box are appended to the text of the message.  You can return to the General preferences page at any time to change your custom signature or stop it from being appended.


Defining Your Modem Settings

The Modem Control Settings window enables you to review or define your modem command strings and modem security values.

Note:  These modem settings apply only during membership signup and when you manually dial a terminal emulation connection (that is, choose Terminal Emulator from the Access menu and then click the Manual Connect check box before clicking the Connect button.)  The modem settings that govern normal communications are those defined in the Windows 95 Control Panel (the settings specified in Dial-Up Networking configuration).

To define your modem settings

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Review your current settings and make any desired changes.

4.	Click OK.


Specifying a Modem

The Modem Control Settings window enables you to specify a modem to use with your connection settings.

Note:  These modem settings apply only during membership signup and when you manually dial a terminal emulation connection (that is, choose Terminal Emulator from the Access menu and then click the Manual Connect checkbox before clicking the Connect button.)  The modem settings that govern normal communications are those defined in the Windows 95 Control Panel (the settings specified in Dial-Up Networking configuration).

To specify a modem

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Select a modem in the Modem list.  (Click the arrow, and then click a modem.)

4.	Click OK.


Specifying an Initialization String

The modem initialization command string initializes your communication sequence.

To specify a modem initialization string

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Initialize field.

4.	Click OK.


Specifying a Prefix String

The Prefix string is also known as the attention command.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Prefix field.

4.	Click OK.


Specifying a Dial Tone String

The Dial Tone string is the string that initiates tone dialing.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Dial Tone field.

4.	Click OK.


Specifying a Reset String

The Reset string resets the modem.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Reset field.

4.	Click OK.


Specifying an Escape String

The Escape string issues an Escape command.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Escape field.

4.	Click OK.


Specifying a Connect String

The Connect string is the string or phrase that is displayed when connection is established.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Connect field.

4.	Click OK.


Specifying a Suffix String

The Suffix string is the correct string to terminate a command.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Suffix field.

4.	Click OK.


Specifying a Dial Pulse String

The Dial Pulse string is the string used to initiate pulse dialing.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Dial Pulse field.

4.	Click OK.


Specifying a Hang Up String

The Hang Up string is used to free the telephone line.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Hang Up field.

4.	Click OK.


Specifying an Acknowledge String

The Acknowledge string is the correct string or phrase displayed when a command is successfully received by the modem.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Acknowledge field.

4.	Click OK.


Specifying a Failure String

The Failure string is the string or phrase to be displayed when there is no connection or the modem signal stops.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Type the appropriate information in the Failure field.

4.	Click OK.


Specifying Modem Security

The modem security feature enables you to password-protect your modem with a user ID and password.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Click Set Security.

4.	Type the User ID for your modem into the User ID field.

5.	Type the password for your modem into the Password field.

6.	Click OK.


Conducting a Silent Modem Sequence

The Speaker Off feature in your Modem Settings window ensures that you can connect to CompuServe without hearing your modem connection sounds.

1.	Choose Preferences from the Access menu.

2.	Click Define Modem.

3.	Click the check box next to Speaker Off.

4.	Click OK.


Setting Advanced Preferences

The Advanced preferences window enables you to review or provide additional logon information that might be necessary for your particular network.  For example, you might want to receive notice in the event that your modem carrier signal is lost.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Review the current settings and make any desired changes.

4.	Click OK.


Defining Logon Parameters

Logon Parameters are special instructions appended to your member ID number.  You should provide such information only when so directed by a CompuServe Customer Service representative.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Type the appropriate information in the Logon Parameters field.

4.	Click OK.


Defining a Time-Out Value

If you frequently experience time-out problems, you can increase the HMI time-out value, but large values may also waste time and money.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Type the appropriate information in the HMI Time-Out field.

4.	Click OK.


Defining a Retries Value

Your retries value determines the number of times the connection process should be initiated should a dialing-related problem occur.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Type the appropriate information in the Retries field.

4.	Click OK.


Enabling Carrier Detect

The Enable Carrier Detect feature ensures that your connection software will attempt to detect when your modem loses carrier.

Note:  Your modem must support this feature for it to work reliably.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Click the check box next to Enable Carrier Detect.

4.	Click OK.


Specifying an X.121 Calling Address

The Advanced preferences window enables you to type the X.121 calling address for your system if you are using an Eicon X.121 Address.

1.	Choose Preferences from the Access menu.

2.	Click Define Advanced.

3.	Type the address in the X.121 field.

4.	Click OK.


Choosing Your Chat Nickname
Changing Your Chat Nickname

To specify a nickname that others see when you are in Chat conferences

1.	Choose Change Nickname from the Chat menu.

2.	In the Define Nickname window, type the nickname to be attached to your Chat comments.

3.	Click OK.

Note:  The new nickname also appears in your Chat preferences.


Using Shortcut Keys

You can use shortcut keys (or hotkeys) while using CompuServe 4 to navigate side buttons and top tabs via your keyboard.

At the Forum Desktop, News Desktop, Chat Desktop, and Conference Center Desktop:

•	ALT+1 is equivalent to clicking the top-most side button, ALT+2 is equivalent to clicking the second top-most side button, and so forth.

•	ALT+SHIFT+1 is equivalent to clicking the first (left-most) page (top tab) associated with the top-most side button, ALT+SHIFT+2 is equivalent to clicking the second page, and so forth.


How to Use Help

In help, you click on green words and yellow folders that look like [image] and [image] to view other help topics.

Click on the following green words.  Watch what happens.

•	What is a pop-up window?

•	What is a procedure window?

(Use the scroll bar in this window to view more topics about help, or click the Back button to return to the previous help topic.)

Related help topics

How to use the scroll bar

How to find help topics

How to access the help system

How to size and move help windows

How to use

How to use

How to use the Help Topics Feature

How to use help system menus

How to leave the help system


What is a Pop-Up Window?

When you click on a green word (with a broken green underline), help appears in a small pop-up window like this.  (Click anywhere outside the pop-up window to dismiss it.)


What is a Secondary Help Window?
What is a Procedure Window?

When you click on a green word (with a solid green underline), procedural help often appears in a window like this.

You can click the [image] in the upper right-hand corner of the help window to dismiss it.

If you want to return to the original help window without dismissing this window, click the original window, making sure that you do not also click a green word in the process.


How to Use the Scroll Bar

If you see scroll bars in a help window, it means that all of the information in the particular help topic is not currently visible.  (You can use the scroll bar to scroll through the topic to view all of its information.)

(Click the various parts of this sample scroll bar to learn how to use it.)

(Some scroll bars are horizontal.  The same principles apply.)


You can click this arrow button to scroll forward one line at a time.


You can click this arrow button to scroll backward one line at a time.


You can click in this region (below the elevator box) to scroll forward one page at a time.


You can click in this region (above the elevator box) to scroll backward one page at a time.


You can position your arrow cursor on this elevator box, press the left (primary) mouse button, and then drag the elevator box up and down while continuing to hold down the left mouse button to display other parts of the topic.


How to Redisplay this Topic

To redisplay the How to Use Help topic, simply choose How to Use Help from the Help menu.


How to use yellow folders
How to use

If you choose Contents from the Help menu, a Contents page for the help system is displayed.

As you explore (click) the various categories, you will see yellow folders that look like:  and [image].

Click the following sample folder to see what happens.  (Then click it again.)

Sample topics


How to use yellow folders
How to Use

If you choose Contents from the Help menu, a Contents page for the help system is displayed.

As you explore (click) the various categories, you will see yellow folders that look like [image] and [image].

Click the following sample folder to see what happens.  (Then click it again.)

Sample topics

•	What is a Mailbox?

•	Visiting Your Mailbox

•	Retrieving Mailbox Messages


These are only sample topics.  Now dismiss this pop-up window, and then click the [image] to hide the sample topics.


How to use purple books and question mark pages
How to Use

If you are at the Help Topics window, you might see a page displayed with book-related icons.

The icons look like [image], [image], and [image].

•	You can double-click on [image] icons to view related topics.

•	You can double-click on [image] icons to hide related topics.

•	You can double-click on [image] icons to view those help topics.

(You can also single-click on an icon, and then click the Open, Close, or Display button in the lower part of the window, as appropriate.)


How to Use the Help Topics Feature

Whenever you click the Index button along the top of your help window, a Help Topics window is displayed.

Each top tab in the Help Topics window leads to a unique page:

•	Contents tab displays a page with icons that look like [image], [image], and [image].

•	Index tab enables you to find topics via keyword.

•	Find tab enables you to perform a full-text search of help system topics.


How to Access the Help System

You can access the help system a number of ways:

•	If you are at a window, you can press the F1 key (on your keyboard) for help with that window.

•	Some windows have a Help button that you can click for help with that window.

•	Some desktops (screens) have a Learn About side button that you can click.  (After clicking the Learn About side button, click the appropriate Learn About top tab, and then double-click a topic.)

•	The Help menu offers a number of commands that you can choose:

•	Contents displays a Contents page for the entire help system.

•	Search for help on displays the Index for the help system.

•	Upgrading from CompuServe Information Manager (CIM) displays a help topic that you will find useful if you are upgrading to CompuServe 4 from CompuServe Information Manager software, such as WinCIM 2.01.

•	How to use Help displays this help topic (How to Use Help) so that you can learn how to use and navigate the help system.


How to Find Help Topics

If you are in the help system you can:

•	Click the Contents button along the top of your help window to explore the help system via topic categories.

•	Click the Glossary button along the top of your help window for quick definitions about new terminology.

•	Click the Index button along the top of your help window to search for help topics via keyword.

If you are not in the help system you can:

•	Click the Learn About side button (when available) for desktop-sensitive help.

•	Press the F1 key on your keyboard while at a window for context-sensitive help about that window.

•	Choose Search for Help on from the Help menu to search for help topics via keyword.

•	Choose Contents from the Help menu to explore the help system via topic categories.


How to Use Help System Menus

Just above the button bar in your help windows are miscellaneous words (menus).

A menu is a collection of related actions (commands).  You click a menu name to view the menu.  You then click a command to initiate its function.

Menus enable you to customize your help sessions.  For example, using the various help system menus you can assign bookmarks to and print help system topics, increase (or decrease) the type size in help system windows, and more.


How to Size and Move Help Windows

Help windows are designed to stay on top of your screen so that you do not accidentally lose them.

•	To size a help window (make it smaller or larger), position your arrow cursor on any window border, press the left (primary) mouse button, and then drag the border (as appropriate) while continuing to hold down the left mouse button.  Release the left mouse button when you are satisfied with the new window size.

•	To move a help window, position your arrow cursor on the window title, press the left mouse button, and then drag the window (as appropriate) while continuing to hold down the left mouse button.  Release the left mouse button when you are satisfied with the new window position.


How to Leave the Help System

To leave (close) the help system, simply click the [image] in the upper right corner of the Help window.

However, you might want to keep the help system opened as you use CompuServe 4 for easy reference. (You will probably want to size and move your help windows for your viewing pleasure.)

To leave the help system without closing it, click anywhere outside the help window but inside the CompuServe window.


Specials Button

Want to keep up-to-date on the latest member specials, values and benefits on CompuServe?  Click the Specials button.  CompuServe puts it all at your fingertips in one easy location that is available exclusively to CompuServe members.


Using the Index

Individual commands, windows, and pages are not listed as key entries.

•	To find information about individual commands, look under: commands, list of.

•	To find information about individual windows and pages, look under: windows and pages, list of.

•	To find simple explanations (definitions) of terms and concepts, click the Glossary button along the top of this help window.

•	To learn how to use the help system, click the Help button along the top of this help window.


Using the CompuServe Diagnostic Tool

If you are running CompuServe 4 on a Windows 95 system, and you encounter connection problems, you may get helpful information from the CompuServe Diagnostic Tool.  As its name implies, this program provides diagnostic information only – it does not do anything directly to resolve problems.  And it does not work on a Windows NT system.

Note:  The CompuServe Diagnostic Tool is designed primarily for advanced users, or for use as directed by a CompuServe Customer Service representative.

To use the CompuServe Diagnostic Tool

1.	Choose Diagnostic Tool from the Help menu.

2.	In the initial CompuServe Diagnostics window, make any changes that you wish to the level of detail in the diagnostic reports by clicking the appropriate check boxes.

3.	Click OK.

4.	In the main CompuServe Diagnostics window, click a top tab whose information you want to see.

5.	Repeat Step 4 as many times as necessary to view all the diagnostic information you want.

6.	To review your Windows Internet Protocol configuration or switch from one adapter to another, click Win IP Config.

7.	If you switch adapters, you can update the information in the CompuServe Diagnostics window by clicking Refresh.

8.	To copy the contents of the window to a file for future reference, click Save to File.  (You may want to send the file to CompuServe Customer Service.)

Note:  If you plan to send the file to CompuServe Customer Service, you may want to be sure that it does not contain your CompuServe password.  Although we make every effort to keep your password invisible, it is possible to record it in your Windows settings or initialization files.


Removing CompuServe 4.0.1

Refer to the following steps to remove CompuServe 4 from your computer.  You might need to uninstall your CompuServe 4 software if you attempt to reinstall and learn that you need more space on your hard drive.

Note: This option is available only if you are running CompuServe 4.0.1 on Windows 95 or Windows NT 4.0.

1.	If CompuServe 4.0.1 is currently open, exit it.

2.	From the Windows 95 Start menu, choose Settings, and then click Control Panel.

3.	In the Control Panel window, double-click Add/Remove Programs.
Result: The Add/Remove Program Properties dialog box displays.

4.	In the Add/Remove Programs window, click CompuServe 4.0.1 in the list of programs.

5.	Click the Add/Remove button.
Result: The Confirm File Deletion dialog box displays.

6.	In the Confirm File Deletion window, click Yes.  If your computer also has any other CompuServe software, such as WinCIM (the CompuServe Information Manager for Windows), you may see a window identifying a shared file and asking whether you want to remove it.

To keep all the shared files, click No to All.  To remove all the shared files, click Yes to All.  To keep the specified file, click No.  To remove the specified file, click Yes.  (Typically, you will want to keep all the files if you plan to continue using your other CompuServe software, or remove them if you do not.)

If you click Yes or No in Step 8, you see a series of windows asking the same question about other files.  You have the same alternatives in each window as in Step 8.  At the conclusion of the Uninstall program, the Remove Programs From Your Computer window appears, listing the programs that were removed and informing you of any additional files that should be removed.

7.	Click OK to end the Uninstall program.  Be sure to remove any remaining files that were noted in the Remove Programs From Your Computer window by using the Delete command on the File menu in Windows Explorer.


Other Countries

For countries not listed, please contact CompuServe USA:

Direct

+(1)(614) 723-9941


Argentina

CompuServe S.A. Argentina

Direct

+(54)(1) 343-0600

Fax

+(54)(1) 345-0825


Australia/New Zealand

CompuServe Pacific

Fujitsu Australia Ltd.

Australia Support Local

1-300-3070-72

New Zealand Freephone

0-800-446-113

Singapore Freephone

800-6161-376

Outside Australia/New Zealand/Singapore

+(61)(2) 9855-6943

Fax

+(61)(2) 9855-6800


Austria

Austria

Freephone

0660-8750

Direct

+(49)(18)1805 25 81 46

Fax

+(49)(89) 66-57 80 08


Belgium

Local

(02) 702-21-65

Outside Belgium:

(+32)(2) 702-21-65

Fax:

(+32)(2) 702-21-61


Canada

Customer Service

Freephone

800-848-8990

Direct

(+1)(614) 723-9941

Signup Outsource Freephone

800-336-8623


Chile

Chilepac

Direct

+(56) (2) 252-5171

Fax

+(56) (2) 252-5624


Colombia

Phone

(571) 312-1703

Fax

(571) 312-1857


France

CompuServe Information Service SARL

INDIGO Phone

0803 00 60000 (toll call)

Direct

+(33)(1) 4714 2165

Fax

+(33)(1) 4714 2151


Germany

CompuServe GmbH

Local Service

01805-25 81 47

Service Outside Germany

+(49) 1805 25 81 46

Local Signup

01805-25 81 46

Signup Outside Germany

+(49) 1805 25 81 47

Local Fax

089-6657 8008

Direct Fax

+(49)(89) 6657 8008


Hong Kong

CompuServe Hong Kong

Motorola AirCommunications, Ltd.

34/F Natwest Tower / Times Square

Causeway Bay

Hong Kong

Customer Service Hotline: (852) 2833-1500

Sales Hotline: (852) 2833-1567

Fax: (852) 2506-3445

Hours: 9:00 - 18:00 Weekdays


Hungary

CompuServe Hungary

Middle Europe Networks, Kft.

Phone/Fax

+(36)(1) 201 4799


Israel

CompuServe Israel

Trendline Communications and Info. Svcs., Ltd.

Direct

+(972)(3) 638-8230

Fax

+(972)(3) 638-8288


Japan

NIFTY Corporation

Freephone

0120=22-1200

Direct

+(81)(3) 5471-5806

Fax

+(81)(3) 5471-5890


Mexico

CompuServe Mexico

Direct

+(52)(5) 629-8190

Fax

+(52)(5) 629-8198


Netherlands

CompuServe

Phone

(31) 0800 022 59 91

Fax

(31)(20) 487-4753


New Zealand

CompuServe Pacific

Fujitsu Australia Ltd.

Freephone

0800-446-113

Outside Australia/New Zealand/Singapore

(+61)(2) 9855-6943

Fax

(+61)(2) 9855-6800


Singapore

CompuServe Pacific

CNS Information(s) Pte. Ltd.

Freephone

0800-446-113

Outside Australia/New Zealand/Singapore

(+61)(2) 9855-6943

Fax

(+61)(2) 9855-6800


South Africa

CompuServe Africa

Freephone

0800 11 22 52

Direct

+27 12 483 7070

Fax

+27 12 483 7150


South Korea

Hanjin Info System & Telecom Co.

Freephone

080-090-1435

Direct

(+82)(2) 318-1435

Fax

(+82)(2) 753-8666


Switzerland

Switzerland

Within Switzerland

0848-80 11 12

Outside Switzerland

(+41)(84) 880 11 12

Fax

(+41)(71) 666 7236


Taiwan

Taiwan Telecommunications

Direct

(+886)(2) 788-1588

Fax

(+886)(2) 651-1801


United Kingdom

CompuServe Information Service (UK) Ltd.

Within U.K.

0990 000 400

Outside U.K.

+(44) (990) 000 400

Fax

+(44) (117) 925 2210


United States/Canada

Customer Service

Freephone

800-848-8990

Direct

+(1)(614) 723-9941

Signup Outsource Freephone

(800) 336-6823


Venezuela

CompuServe C.A. Venezuela

Phone

(+58) (2) 793-2984

Fax

(+58) (2) 793-1952


Alphabetical Listing of Address Formats

Listed below are address formats for many interconnected Mail services:

Advantis 400

X400:(C=country;A=IBMX400;P=private-domain;S=surname;G=given-name)

America Online

INTERNET:address@AOL.COM

AppleLink

INTERNET:address@APPLELINK.APPLE.COM

AT&T EasyLink

X400:(C=country;A=WESTERN UNION;P=private-domain;S=surname;G=given-name;D=ELN:easylink-number)

AT&T Mail 400

X400:(C=country;A=ATTMAIL;P=private-domain;S=surname;G=given-name;D=ID:mail-id)

BT Messaging Service

X400:(C=country;A=BT;O=organization;S=surname;G=given-name)

Cable and Wireless (Mercury)

X400:(C=country;A=CWMAIL;P=private-domain;O=organization;S=surname;G=given-name)

CompuServe

Use the CompuServe member ID number or Personal Address.

CompuServe Mail Hub Service

MHS:user-name@workgroup

or ...

CCMAIL:user-name AT post-office

Deutsche Bundespost

X400:(C=country;A=DBP;P=private-domain;O=organization;S=surname;G=given-name)

Fax

FAX: fax-number

Infonet

X400:(C=country;A=INFONET;P=private-domain;O=organization;S=surname;G=given-name)

Internet

INTERNET:address@domain

Lotus cc:Mail

CCMAIL:username AT post-office

Lotus Notes

NOTES:username@domain

MCI Mail

MCIMAIL:mci-id

or ...

X400:(C=country;A=MCI;P=private-domain;S=surname;G=given-name;D=ID:mail-id)

or ...

X400:(C=country;A=MCI;S=surname;D=EMS:ems-number;D=MBX1:mailbox)

NIFTY-Serve

NIFTY:mail-id

or ...

X400:(C=country;A=NIFTY;P=private-domain;S=mail-id)

Novell Netware MHS

MHS:username@post-office

Private CompuServe Mail

system-name:user-address

Prodigy

INTERNET:address@PRODIGY.COM

SprintMail

X400:(C=country;A=TELEMAIL;P=private-domain;O=organization;S=surname;G=given-name)

Telex and TWX

TLX:machine-number answerback

Uniplus arCom 400 (Swiss)

X400:(C=country;A=ARCOM;P=private-domain;O=organization;S=surname;G=given-name)

Uniplus 400NET (Dutch)

X400:(C=country;A=400NET;P=private-domain;O=organization;S=surname;G=given-name)

Unisource Business Network

X400:(C=country;A=400NET;P=private-domain;O=organization;S=surname;G=given-name)

U. S. Postal

>POSTAL\name\company\street-address\street-address\city\state\zip\country


answerback

Optional component of Telex and TWX address formats.  Do not specify an answerback unless you are sure that it is correct.


country

Standard X.400 code for the country where the mail service is located.


given name

First name of the recipient.


mail id

Recipient's unique mail service address.


organization

Organization through which the recipient receives messages.


private domain

Private domain of the recipient's organization (if there is one).


surname

Last name of the recipient.


system name

Three-letter code assigned to a private CompuServe mail system.


state

The state, province, or other government subdivision.


username

Recipient's username.


workgroup

Recipient's MHS workgroup, as registered with the CompuServe Mail Hub.


post office

Recipient's cc:Mail post office as registered with the CompuServe Mail Hub.


username

Recipient's username, which identifies a Lotus cc:Mail user.


post-office

Lotus cc:Mail post office, as registered with the CompuServe Mail Hub.


username

Recipient's username, which identifies a Lotus Notes user.


domain

Address registered by the user with Lotus Notes Enterprise Connect.


username

Recipient's username, which identifies a Novell NetWare MHS user.


post-office

Novell NetWare MHS post office, as registered with the CompuServe Mail Hub


administrative-domain

Unique mail service identifier, such as DBP for Deutsche Bundespost, MCI for MCI Mail, or TELEMAIL for SprintMail.


fax-number

The country code, followed by the area code or city code, followed by the telephone number.


ems-number

The unique Remote Electronic Mail System identifying number.


mailbox

The unique mailbox identifier.


Contacting Customer Service

Please click the appropriate location.

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Reinstalling CompuServe 4

1.	Exit any other Windows applications.

2.	Insert the CompuServe CD into your CD-ROM drive.

3.	Double-click Setup.exe.

4.	Select the Advanced Install option to reinstall CompuServe 4:

•	If you have software on your computer that currently enables you to connect to the Internet, or if you will be connecting via LAN, select Use Existing Internet Connectivity.

•	If you do not have software on your computer that enables you to connect to the Internet and you will be using a modem to connect to CompuServe, select Dial-Up Networking.

(You might need to uninstall your CompuServe 4 software if you attempt to reinstall and learn that you need more space on your hard drive.)


Uninstalling CompuServe 4
Removing CompuServe 4.0.1

Refer to the following steps to remove CompuServe 4 from your computer.  You might need to uninstall your CompuServe 4 software if you attempt to reinstall and learn that you need more space on your hard drive.

Note: This option is available only if you are running CompuServe 4.0.1 on Windows 95 or Windows NT 4.0.

1.	If CompuServe 4.0.1 is currently open, exit it.

2.	From the Windows 95 Start menu, choose Settings, and then click Control Panel.

3.	In the Control Panel window, double-click Add/Remove Programs.
Result: The Add/Remove Program Properties dialog box displays.

4.	In the Add/Remove Programs window, click CompuServe 4.0.1 in the list of programs.

5.	Click the Add/Remove button.
Result: The Confirm File Deletion dialog box displays.

6.	In the Confirm File Deletion window, click Yes.  If your computer also has any other CompuServe software, such as WinCIM (the CompuServe Information Manager for Windows), you may see a window identifying a shared file and asking whether you want to remove it.

To keep all the shared files, click No to All.  To remove all the shared files, click Yes to All.  To keep the specified file, click No.  To remove the specified file, click Yes.  (Typically, you will want to keep all the files if you plan to continue using your other CompuServe software, or remove them if you do not.)

If you click Yes or No in Step 8, you see a series of windows asking the same question about other files.  You have the same alternatives in each window as in Step 8.  At the conclusion of the Uninstall program, the Remove Programs From Your Computer window appears, listing the programs that were removed and informing you of any additional files that should be removed.

7.	Click OK to end the Uninstall program.  Be sure to remove any remaining files that were noted in the Remove Programs From Your Computer window by using the Delete command on the File menu in Windows Explorer.


Confirming Your Dial-Up Networking Settings

If you are using Dial-Up Networking, please follow these steps to confirm that your Dial-Up Networking settings are set appropriately.

1.	In your CompuServe 4 software, choose Preferences from the Access menu.

2.	Select the Connection tab.

1.	Confirm that Use CompuServe Dial-Up radio button is selected (under Connection Type).  If it is not, select it.

Result: The Phone Number box shows your local access telephone number and the Modem box shows your computer's modem type.

1.	Verify that the telephone number and modem selections are correct.

1.	If your telephone number is incorrect, click the Look Up Phone Number button to change the access telephone number.  If you use a different ISP, refer to your ISP’s documentation for further instructions.

2.	Click OK when all settings are accurate.

3.	If the modem type is incorrect,

a.) Double-click the Windows 95/98 My Computer icon from your desktop.

b.) Double-click the Control Panel icon.

c.) Double-click the Modem icon.

d.) Change your modem type from the Modem Properties dialog box.

If you encounter problems after making changes to your modem settings, it may be necessary to uninstall and then reinstall your modem.  (Contact the modem manufacturer if you are not sure how to do this.)  After reinstalling the modem, shut down and restart your computer.  Once the computer is restarted, you should reconfigure the Dial-Up Networking settings.


Confirming Your Dial-Up Networking Modem Settings

If you are using Dial-Up Networking (DUN), please follow these steps to confirm that your modem settings are appropriate.

1.	In your CompuServe 4 software, choose Preferences from the Access menu.

2.	Select the Connection tab.

1.	Confirm that Use CompuServe Dial-Up radio button is selected (under Connection Type).  If it is not, select it.

Result: The Phone Number box shows your local access telephone number and the Modem box shows your computer's modem type.

1.	Verify that the telephone number and modem selections are correct.

1.	If your telephone number is incorrect, click the Look Up Phone Number button to change the access telephone number.  If you use a different ISP, refer to your ISP’s documentation for further instructions.

2.	Click OK when all settings are accurate.

3.	If the modem type is incorrect,

a.) Double-click the Windows 95/98 My Computer icon from your desktop.

b.) Double-click the Control Panel icon.

c.) Double-click the Modem icon.

d.) Change your modem type from the Modem Properties dialog box.

If you encounter problems after making changes to your modem settings, it may be necessary to uninstall and then reinstall your modem.  (Contact the modem manufacturer if you are not sure how to do this.)  After reinstalling the modem, shut down and restart your computer.  Once the computer is restarted, you should reconfigure the Dial-Up Networking settings.


Confirming Your Default Winsock Settings

If you have existing Internet connectivity and are using a default Winsock, please follow these steps to confirm that your default Winsock settings are set appropriately.

1.	In your CompuServe 4 software, choose Preferences from the Access menu.

2.	Select the Connection tab.

3.	Confirm that Use ISP/LAN Manual Connection radio button is selected (under Connection Type).  If it is not, select it.

4.	Click the Configure ISP/LAN Settings button.

5.	Change the Winsock setting to default.

6.	Click OK.


Checking Proxy Server Settings

To run CompuServe 4 on a proxy server, you must have the Windows 95 proxy client installed on your computer, with the Winsock proxy enabled.

You can determine whether the proxy is enabled through the following procedure:

1.	Choose Settings from the Windows 95 Start menu.

2.	Choose Control Panel from the menu of settings.

3.	In the Control Panel, click the WSP Client icon.  (WSP stands for Winsock Proxy.)

4.	In the ensuing window, select Enable WSP Client.

5.	Restart your computer.

If the proxy server does not work properly, contact your proxy server administrator.


Testing Your Dialer

Follow these steps to ensure that your dialer is able to contact CompuServe apart from CompuServe 4.

1.	If you are using Dial-Up Networking, choose Programs\Accessories\Dial-Up Networking from the Start menu.  If you are not using Dial-Up Networking, go to Step 3.

2.	Double-click the CS4 Connection icon.  (This is the default name for the connection, but you might have decided to change it.)  Click the Connect button to see if it will connect.

3.	Choose Run from the Start menu.

4.	Enter the word COMMAND.

5.	At the ensuing prompt, enter the phrase PING GATEWAY.COMPUSERVE.COM and watch what happens.  (Be sure to include a period between GATEWAY and COMPUSERVE, and between COMPUSERVE and COM.)  If the connection is successful, you will see a series of four lines beginning with the words "Reply From."  If you see these, your dialer is working properly.  If you do not see this series of lines and are using Dial-Up Networking, please confirm your Dial-Up Networking settings.  If you do not see this series of lines and are using a LAN connection, please contact your LAN administrator.


CompuServe is News

Whether you want a global perspective on the news or the latest local weather, CompuServe brings you the news the way you want it.  You can get current updates directly from respected news and weather sources – often before they are available in the media.  And you can take advantage of a convenient clipping service to collect stories of special interest to you.

Would you like to go there now?

Click the following topic, and then close this help window.

Take me to the News area!


CompuServe is Chat

When you're ready for social interaction and lively conversation in real time, CompuServe Chat is the place to be!  Here, you can meet old friends and make new ones, chat with a whole room full of people, participate in private conversations, or just observe the festivities – and it’s always come-as-you-are.

Would you like to go there now?

Click the following topic, and then close this help window.

Take me to CompuServe Chat!


CompuServe is Forums and Communities

If you are looking for information, support, or just a place to express yourself on almost any subject, check into the Forum areas on CompuServe.  These online special interest groups enable members to exchange information about their shared enthusiasms.  Forum members can exchange messages on the message boards, retrieve (download) and contribute (upload) files in the libraries, and meet in the electronic conference rooms to chat or listen to an invited speaker.

Would you like to go there now?

Click one of the following topics, and then close this help window.

Take me to a list of Forum areas!

Take me to the Practice Forum!


CompuServe is E-Mail

CompuServe Mail is your key to fast, reliable communication with members worldwide.  It includes tools that make it easy to manage your correspondence through all kinds of electronic media, including not only an online mailbox, but also phone, fax, and pager.  You can compose messages while connected or disconnected -- and send them immediately or hold them in your Outgoing Messages folder to be sent later.  Addressing outgoing e-mail is streamlined by one-click access to your Address Book -- and you can easily define addresses for members of CompuServe and many other e-mail services.

You can find comprehensive support, including the latest information about CompuServe Mail features, at the CompuServe Communications Center.

To start using CompuServe Mail, Click Mail Center from the Mail menu.


Learn About Mail Page Topics


Read New Messages

To list your new Mail messages, choose Get New Mail from the Mail menu.  You can read any message in the list by clicking the listing and then clicking the Open button.

Your Mail preferences determine whether your new mail is retrieved from your online mailbox to your computer (the default) or left in your online mailbox.

(To review your current Mail preferences, choose Preferences from the Access menu, and then click the Mail top tab.)

Want to learn more?

Reading an Incoming CompuServe Mail Message

Retrieving Mailbox Messages

Setting Mail Preferences


Send a Message

Send a CompuServe Mail Message

To send a message when you finish composing it, simply click the Send button in the Create Mail window.

If you click Send Later, the message will be placed in both the Outgoing Messages list and the To-Do List, but not sent.

To send a message stored in your Outgoing Messages list,

1.	Click Mail Center from the Mail menu.

2.	Click the Create top tab.

3.	Click the listed message.

4.	Click the Send button.

Want to learn more?

Addressing a Mail Message

Reviewing or Editing Outgoing Messages

Sending a File in CompuServe Mail


Learn Mail Options

Mail options enable you to assign various sending options to a CompuServe Mail message, such as an urgency status, a particular release or expiration date, a notification when the recipient actually opens the message, and retention of the exact format of the message text.

You can assign sending options while you are creating, reviewing, or modifying a message by clicking the Options button in the Create Mail window.

Want to learn more?

Assigning Urgency Status

Requesting a Return Receipt

Specifying a Release Date

Specifying an Expiration Date

Controlling Text Formatting in a Message


Attach a File

You can send one or more files with a CompuServe Mail message by attaching each file to the message before sending it.  The original message and any attached files are sent together, but as individual messages.  The maximum size for the whole message, attached files included, is 10 megabytes if you send it to another CompuServe member, or 2 megabytes if you send it over the Internet.

To attach a file to a message, simply click the Attach File button in the Create Mail window and then select the file.

If you want to send just one file without a text message, choose Send File from the Mail menu.

Want to learn more?

Creating a Mail Message

Sending a File in CompuServe Mail


Retrieve Only Some Messages

When you first install CompuServe 4, the Get New Mail is set to retrieve all the messages from your online CompuServe mailbox to your computer, where you can process them online or offline, at your leisure.

However, you can change this setting in your Mail preferences to make Get New Mail open your online mailbox instead, so that you can process your incoming mail right there.  (You can still retrieve selected messages to your computer.

To review or change your current Mail preferences, choose Preferences from the Access menu, and then click the Mail top tab.)

Want to learn more?

Setting Mail Preferences

Visiting Your Mailbox

What is a Mailbox?


Reply to a CompuServe Mail Message

Before replying to a message that you receive in CompuServe Mail, you must open (read) it.

To compose your reply, click the Reply button in the Read Mail window.

If you want to quote some portion of the original message in your reply, simply select the text that you want to quote before you click the Reply button.

Want to learn more?

Creating a Mail Message

Forwarding a CompuServe Mail Message

Including Yourself when Replying to All

Replying to a CompuServe Mail Message


Make an Address Book Entry

You can make an Address Book entry in two ways:

•	If you are currently at your Address Book, simply click the Add Entry button.  (You can reach your Address Book by choosing Address Book from any of several menus, including the File menu and the Mail menu.)

•	If you are reading a Mail message and want to add the message author or a member of the message recipient list, click the Add Address button in the Read Mail window.

Want to learn more?

Making a Group Mailing List Entry

Making an Individual Address Entry


Review Mail Preferences

Mail preferences enable you to personalize your CompuServe Mail sessions.  For example, you can specify whether to file copies of messages that you send, whether to view mail at your online mailbox or download it first, or whether to delete mail from your online mailbox once it has been retrieved.

To review your current Mail preferences, choose Preferences from the Access menu, and then click the Mail top tab.

Click to view step-by-step instructions for

Auto-Deleting Retrieved Mail from Your Mailbox

Including Yourself when Replying to All

Viewing Your Mailbox Before Retrieving Mail


Address a Message

There are two ways to address a Mail message:

•	You can type the recipient’s name and address in the Name and Address fields in the Create Mail window.

•	You can click the Recipients button in the Create Mail window and create a Recipient List.  (If a recipient is in your Address Book, the name and address information will be filled in automatically as you type the recipient's name.)

Want to learn more?

Addressing a CompuServe Mail Message

Making a Group Mailing List Entry

Making an Address Book Entry

Making an Individual Address Entry


Get a Personal Address for CompuServe Mail

A Personal Address is a CompuServe Mail address that you can use instead of your member ID number.  A good Personal Address, such as some variation of your name, should be easy for people to remember when they want to send you messages.  There is no extra charge for using a Personal Address.

CompuServe has a service named REGISTER that you can use to obtain a Personal Address.  REGISTER gives you some suggestions for a Personal Address based on your name.  You can select one of the suggestions or specify a different Personal Address, provided that it conforms with the following rules:

•	It must have from two to 32 characters.

•	It can include letters, numbers, and underscore characters (_), but can not include spaces or any other special characters.

•	At least one character must be a letter.

•	No character can be repeated more than four times in succession.

Once you confirm your Personal Address, it becomes the “return address” for all your CompuServe Mail messages.  Your correspondents can send messages to either your Personal Address or your CompuServe member ID number.

Note:  Your complete address for Internet e-mail must still include @compuserve.com.  So, for instance, if your Personal Address is MaxNix, your complete e-mail address would be MaxNix@compuserve.com.

If you forget your Personal Address, you can find it by accessing REGISTER again.

You can also use REGISTER to change your Personal Address; if you do, the change takes effect immediately.  This automatically invalidates your previous Personal Address (although it does not become available for reuse for three months), so that any message sent to the old address is returned to the sender as undeliverable.  Once you change your Personal Address, you cannot change it again for three months.

Note:  You can always make your user ID number (instead of your Personal Address) the return address for your CompuServe Mail messages.

If you have a Web page on Our World, changing your Personal Address also changes the URL of your Web page.

Want to learn more?

Obtaining a Personal Address

Sending Mail to a Personal Address

Finding a Forgotten Personal Address

Changing Your CompuServe Mail Signature


Search for a Message

To set up a search for a specific Mail message, click Mail Center from the Mail menu, and then click the Search top tab.

You can search for Mail messages in your mailbox (online messages), as well as Mail messages that you have already retrieved (filed messages) to your computer.

Want to learn more?

Reading an Incoming CompuServe Mail Message

Searching for Items in the Filing Cabinet

Viewing Your Mailbox Before Retrieving Mail


Create a Message

You do not have to be connected to CompuServe to create a Mail message.

To create a Mail message, Click Mail Center from the Mail menu, click the Create top tab, and then click the New button.

Want to learn more?

Creating a Mail Message

Sending a File in CompuServe Mail


Learn About Getting Around Page Topics


Save Items in the Filing Cabinet

If you want to store a Mail message, Forum message, news article, or other type of text article to review or use later, you can save it to your Filing Cabinet.  Simply click the File It button in the message or article window, and then select or create the folder where you want to store it.

To access the Filing Cabinet, choose Filing Cabinet from the File menu.

Want to learn more?

Marking a Forum File for Later Retrieval

Filing an Incoming CompuServe Mail Message

Saving a News Article

Searching for Items in the Filing Cabinet


Find Access Phone Numbers

If you travel frequently and connect to CompuServe from different locations, you will need to learn the best access phone number for your particular location.  Access phone numbers can also change unexpectedly.

To find access phone numbers, choose Preferences from the Access menu, and then click the Access # button.

Want to learn more?

Finding Members of CompuServe

Changing Your Access Phone Number


Cancel an Activity

There might be times when you want to cancel an activity or task in progress.  For example, while searching for a file, you might cancel the search to redefine the search terms.

•	In a progress indicator window, you can click the Cancel button to cancel the task that is currently in progress.

•	If the CompuServe window shows a Stop button (near the Toolbar), you can click the Stop button to cancel a task currently in progress there.

•	If you want to disconnect from CompuServe for any reason while in the midst of a process (activity), you can click the globe displayed in the lower left corner of the CompuServe window.


Confirm Online Status

You can confirm your online status by looking at the lower left-hand corner of your CompuServe window.

If the time shown in the connection counter beside the globe is increasing, you are connected to CompuServe.

If the up and down arrows beside the globe are blinking, it means that information is being transmitted between your computer and CompuServe.

You can also look at the Connect or Disconnect button (showing the hands) on the Toolbar.  If the two hands are clasped (a handshake), you are connected to CompuServe.  If the two hands are not clasped (no handshake), you are not connected to CompuServe.


Explore CompuServe Chat

CompuServe Chat enables you to chat (converse via your computer) with people around the world!

To explore CompuServe Chat, choose Chat from the Services menu.

Want to learn more?

Finding Services on CompuServe

Participating in a Public Room in CompuServe Chat

What is Chat?


Contact Customer Service

To contact CompuServe Customer Service

1.	Choose Member Services from the Services menu.

1.	Note: You can review your membership account information at the Member Center  page.  (Click the Membership/Account Information button.)

1.	Click the Customer Service/Help button for additional support.

You can also contact the nearest CompuServe Customer Service office for assistance at any time.

List of CompuServe Offices

Argentina

Australia/New Zealand

Austria

Belgium

Canada

Chile

Colombia

France

Germany

Hong Kong

Hungary

Israel

Japan

Mexico

Netherlands

New Zealand

Singapore

South Africa

South Korea

Switzerland

Taiwan

United Kingdom

United States/Canada

Venezuela

Other Countries


Use the To-Do List

Throughout your CompuServe 4 session you can create an ongoing To-Do List of tasks you want to perform, such as retrieving Forum message topics or sending CompuServe Mail messages.  You can then process the tasks on your To-Do List all at once (or individually) whenever you like.

You add tasks to your To-Do List by clicking buttons such as Retrieve Later (rather than Retrieve) and Send Later (rather than Send).

Adding the To-Do List Button to Your Tool Bar

Refer to the following procedure to add the Filing Cabinet button on your tool bar:

1.	Choose Preferences from the Access menu.

2.	Click the Toolbar top tab.

3.	Select the To-Do List button from the Available Functions list.

4.	Click the Insert button.

5.	In the Toolbar tab, click the OK button.
Result: The To-Do List button displays on your tool bar.


Find Services

To set up a search to find CompuServe services, choose Find, Search from the Access menu.

You can also find CompuServe services by consulting the CompuServe Directory, an electronic guide to hundreds of Forum areas and other services.  (Choose CompuServe Directory from the Access menu.)

Want to learn more?

Finding Services on CompuServe

Finding Internet-Related Services on CompuServe


Explore CompuServe

There are lots of ways to learn about services on CompuServe.

•	Click the Search button, choose Find, Services from the Access menu and set up a search for services, subject, or files.

•	The Learn About side button on a specific Forum, News, or Chat Desktop to learn about those desktops.

•	Choose Contents from the Help menu (or click the Contents button at the top of this help window) to browse relevant help topics.

•	Choose What's New or Member Services from the Services menu to learn about happenings and promotions in the CompuServe community.

•	Choose CompuServe Directory from the Access menu to view descriptions of CompuServe services.

•	Ask other CompuServe members!  Post (send) a message in a Forum area in which you are a member, or send an informal question while in a public room in a Forum area or CompuServe Chat.

•	Click the Main Menu button and begin exploring.

Want to learn more?

Finding Services on CompuServe

Finding Internet-Related Services on CompuServe


Explore Forum Communities

Explore Forum Areas

With hundreds of Forum areas on CompuServe, you may need some help finding the ones you want.

•	Choose CompuServe Directory from the Access menu and browse the numerous descriptions of CompuServe services.  This is a good way to get some notion of what Forum areas are available.

•	Click the Search button, choose Find, Services from the Access menu and set up a search for CompuServe services related to any topic of interest to you.  All the related Forum areas will be listed, along with other services and products.

Want to learn more?

Internet-Related Forum Areas

Finding Services on CompuServe

Finding Forum Areas


Find Files

There are many ways to find files in the Forum areas on CompuServe.

•	You can search for a file within a Forum area.

•	You can browse through a  Forum area’s file libraries.

•	You can ask other CompuServe members!  Post (send) a message in the Forum area, or ask for information during a Forum conference.

•	You can search for files in all Forum areas by clicking the Search button, choose Find, Services from the Access menu.  This method also provides the opportunity to search for other items, both on CompuServe and elsewhere online.

Want to learn more?

Searching Forum Library Files

Creating a Forum Message


Find a Member

Use the Find feature to search for members of CompuServe.  The listing for a member includes the name, city, state (or province) country, and member ID number.

1.	Click Members from the Access menu

1.	Provide as much information as you can about the name and location of the member you want to find.

Note:  The search software finds names that begin with the letters you specify.  For example, if you type in JON as the last name, you will find members with the last names Jones, Jonson, Jonza, etc.

1.	Click Search.

Want to learn more?

Adding Member Information to Your Address Book


Go to a Service or Web Page

Here’s one easy way to find a Web site of interest to you:

1.	Click the Search button.

2.	Click the Start Internet Search button.
Result:  Displays a search page on which you can submit an search request.

CompuServe provides many Forum areas that cover the gamut of topics related to the World Wide Web and the Internet at large:

•	Forum areas designed to help novices with the Web and the Net, such as the Internet New Users Forum (GO INETNEW), the Internet Welcome Center Forum (GO INETWC), and the CompuServe Internet Applications Forum (GO CIAPPS).

•	Forum areas maintained by popular Internet-related magazines, such as the Internet Magazine Forum (GO INTMAG) and  the Internet World Magazine Forum (GO IWFORUM).

•	Forum areas that cover all aspects of the Internet for non-English speakers, such as the Deutsches Internet Forum (GO GERINT), the Internet France Forum (GO INETFR), the Netherlands Internet Forum (GO NLINTER), and the Websurfer Forum (GO WEBSURF).

•	Forum areas for advanced Internet users and Internet developers, uch as the Internet Developers Forum (GO INETDEV) and the Internet Resources Forum (GO INETRES).

•	Forum areas for Webmasters, Internet publishers,  and others who want to conduct business on the Internet, such as the HTML Tools Forum (GO HTML), the Internet Business Forum (GO INETBIZ), the Internet Publishing Forum (GO INETPUB), the Internet Webmasters Forum (GO INETWEB), and the Webmaster Forum (GO WEBMASTER).

Of course, all these Forum areas provide information, opinions, and advice not only to their particular audiences, but to anyone who wants to explore any aspect of the Internet.

Want to learn more?

Finding Services on CompuServe

Finding Web Sites


 Learn About Internet


Make Your Own Personal Web Page

You can use CompuServe’s Publishing Wizard software to publish your own personal home page on the World Wide Web.

You can design your Web page with any software you like, and it can include pictures, sound files, links to other Web pages, and more.  You can then use the Microsoft Web Publishing Wizard to copy your home page to Our World, the locus of free home pages for CompuServe members, where your home page can be viewed by millions.

To get to Our World, choose Go from the Access menu and then enter OURWORLD.  There you can download the publishing software, find graphics that you can use in your home page, obtain all the advice and assistance you need creating and publishing your home page, exchange information and ideas with other members of the Our World Forum, and visit Our World on the Web.

Want to learn more?

Overview of the Internet

Making a Personal Home Page on the World Wide Web

What is HTML?


Send Mail via Internet

CompuServe Mail offers a convenient, easy, and economical way to communicate via the Internet.

You send Mail to an Internet user just as you would to a CompuServe member.  Type the complete Internet address in the Address field of the Create Mail window.  (People sending to you must also type special address information.)

The easiest way to obtain a person's Internet address is to ask the person.  You can also have the person send you a message, and then add the address to your Address Book.

Want to learn more?

Addressing a Mail Message

Receiving from the Internet

Sending to the Internet


Subscribe to a USENET Newsgroup

A USENET Newsgroup is the Internet equivalent of a discussion group.  First a message is posted to the newsgroup, and people respond to it with messages of their own.

You can subscribe to a USENET Newsgroup from CompuServe.  (There is no additional cost involved when subscribing to a USENET Newsgroup.)

Want to learn more?

What is a Usenet Newsgroup?

Finding Newsgroups

Subscribing to Newsgroups


Use Parental Controls

You can use Parental Controls to limit your child's access to the Internet and CompuServe.

Choose Parental Controls from the Services menu to go to the CompuServe Parental Controls Center.

Want to learn more?

Finding Services on CompuServe


Go to the Internet

Here are just a few of the many ways you can go to the Internet:

•	Click the Go button and type the web site's URL (http://www.compuserve.com).

•	Click the Internet button, then click the Access the Internet button and access the CompuServe home page on the World Wide Web..

Want to learn more?

What is a USENET Newsgroup?

What Can You Do with Telnet?

What Can You Do with FTP?


Use the Web Browser

The Web browser is started automatically whenever you go to a Web page on the Internet.

Note:  If you install an earlier version of CompuServe software after installing CompuServe 4, your browser may not be able to switch to CompuServe 4 when it receives a GOCSERVE instruction.  To restore the ability, open the WIN.INI file and remove the CS3_ at the beginning of the CS3_Window= entry in the [Go] section.  The complete entry should be Window=CIM3MainClass.

You can choose Internet from the Services menu to go directly to the CompuServe Web page.

If you are running Windows 95 and you go to a Web page, the Web page appears within the CompuServe window.  However, if you are not running Windows 95 and you go to a Web page, the Web page appears in a second window (apart from your CompuServe window.)

Want to learn more?

Internet-Related Forum Areas

Finding Web Sites

What is the World Wide Web?


Define the Default Web Browser

If you prefer to use a Web browser other than Microsoft Internet Explorer, you can define it as the default for CompuServe 4.

Choose Preferences from the Access menu, click the General top tab, click the {checkbox} next to Use external Internet browser, and then click the Select button to identify the preferred browser.

Note:  If you install an earlier version of CompuServe software after installing CompuServe 4, your browser may not be able to switch to CompuServe 4 when it receives a GOCSERVE instruction.  To restore the ability, open the WIN.INI file and remove the CS3_ at the beginning of the CS3_Window= entry in the [Go] section.  The complete entry should be Window=CIM3MainClass.

Want to learn more?

Using an Internet Browser


Find a Web Page

Here’s one easy way to find a Web site of interest to you:

1.	Click the Search button.

2.	Click the Start Internet Search button.
Result:  Displays a search page on which you can submit an search request.

CompuServe provides many Forum areas that cover the gamut of topics related to the World Wide Web and the Internet at large:

•	Forum areas designed to help novices with the Web and the Net, such as the Internet New Users Forum (GO INETNEW), the Internet Welcome Center Forum (GO INETWC), and the CompuServe Internet Applications Forum (GO CIAPPS).

•	Forum areas maintained by popular Internet-related magazines, such as the Internet Magazine Forum (GO INTMAG) and  the Internet World Magazine Forum (GO IWFORUM).

•	Forum areas that cover all aspects of the Internet for non-English speakers, such as the Deutsches Internet Forum (GO GERINT), the Internet France Forum (GO INETFR), the Netherlands Internet Forum (GO NLINTER), and the Websurfer Forum (GO WEBSURF).

•	Forum areas for advanced Internet users and Internet developers, uch as the Internet Developers Forum (GO INETDEV) and the Internet Resources Forum (GO INETRES).

•	Forum areas for Webmasters, Internet publishers,  and others who want to conduct business on the Internet, such as the HTML Tools Forum (GO HTML), the Internet Business Forum (GO INETBIZ), the Internet Publishing Forum (GO INETPUB), the Internet Webmasters Forum (GO INETWEB), and the Webmaster Forum (GO WEBMASTER).

Want to learn more?

Internet-Related Forum Areas

Finding Web Sites

Making a Personal Home Page on the World Wide Web

Overview of the Internet


Explore the Internet

CompuServe 4 comes with the latest version of Microsoft Internet Explorer, so it offers direct access to the vast array of information available on the Internet.

You can start surfing the Internet by

1.	Clicking the Internet  button located on the CompuServe 4 tool bar.

2.	Click the Access the Web button to start the Web browser and access the CompuServe home page on the World Wide Web.  You can click on the links there to go to other Web sites.  You can also type an address and go to another Web page.

Want to learn more?

Internet-Related Forum Areas

Finding Internet-Related Services on CompuServe

Overview of the Internet


Find Internet-Related Forum Areas

Here are two easy ways to find Internet-related Forum areas on CompuServe:

•	Choose Internet from the Services menu to open CompuServe’s main page on the World Wide Web, and then click the Forums button.

•	Choose Forum Center from the Services menu, and then select Internet forums from the list on the ensuing page.

Want to learn more?

Internet-Related Forum Areas

Finding Internet-Related Services on CompuServe


 Learn About Forum Messages Page Topics


Map Message Topics

When you list Forum message topics or read a Forum message, you can view a map of a message topic.  A message topic map shows the relationships that a message has to other messages in the topic.  You can also display messages from a message map.

To map a message topic, click the Map button while reading a Forum message or while viewing a list of message topics.

Want to learn more?

Replying to a Message

Searching for a Message


Post a Message in a Forum Area

To post a message in a Forum area, simply create it and then send it to a Forum member.

You can also simply reply to a Forum message; your reply is posted when you send it.

When you post a Forum message that is not a reply to a Forum message, you actually start a new message topic!  (You might want to consult the existing message topics first to see whether you want to do this.)

You can create a Forum message without being connected to CompuServe (offline).  At the Home Desktop, choose New Forum Message from the File menu.

Want to learn more?

Creating a Forum Message

Replying to a Message


Find a Specific Message

There are many ways to find Forum messages:

•	You can click the Message Boards side button, and then click the Search top tab to set up a message search based on a keyword or date range.

•	If you prefer not to set up a search, you can simply browse through hundreds of Forum messages on your own, section by section.

•	If you can't seem to find the message you want, ask other CompuServe members!  Post a message in the Forum area, or send an informal question while in a Forum conference.

Want to learn more?

Browsing Forum Messages

Creating a Forum Message

Searching Forum Messages

Searching for Items in the Filing Cabinet


View Only Today's Messages

To set up a search for today's messages, click the Message Boards side button, and then click the Search top tab.

(Specify using other search method in the Find messages box.  Then click the More button and set the date beside Submitted since to today’s date.)

Want to learn more?

Replying to a Message

Searching for a Message


Reply to a Forum Message

You can send a reply to any Forum message, but only while the message is open.

In the Read Forum Message window, click the Reply button to compose (and send) your reply.

If you want your reply to include a block of text from the original message, simply select the text block before you click the Reply button.

Want to learn more?

Creating a Forum Message

Replying to a Message


Delete a Forum Message

You can delete a Forum area message in only two instances:

•	You created the message.

•	The message is addressed to you.

To delete such a Forum message, open the message, and then click the Delete button.

Want to learn more?

Browsing Forum Messages

Creating a Forum Message

Searching Forum Messages


Leave a Forum Area

Click the Leave Forum side button to leave a Forum area.

Want to learn more?

Accessing a CompuServe Service or Internet Location

Reviewing Recent Destinations

What is a Forum Area?


Send a Private Forum Message

A private Forum message is visible only to the specified recipient, not to other Forum members.

To make a Forum message private, click the Options button in the Create Forum Message window (while creating or reviewing your message), and then click the Private Forum Message option.

Want to learn more?

Creating a Forum Message


Contact the Sysop

Every Forum area has a Forum manager, or Sysop.  You can contact the Sysop by sending him or her a private message.

To send a private message to the Sysop, type *SYSOP in the Address field of the Create Forum Message window.

If you want other Forum members to see the message along with the Sysop, type SYSOP (without the asterisk) in the Address field instead.

Want to learn more?

Creating a Forum Message


Read Waiting Forum Messages

You can easily read your waiting messages (unread messages addressed to you) in a Forum area.

If you are not at the Welcome page, click the Welcome side button. (Whenever you visit a Forum area, its Welcome page is the first page you see.)

If you see a Read Waiting Messages button there, you have waiting messages.  To view them, click the button.

Want to learn more?

Browsing Forum Messages

Replying to a Message


Learn About Forum Libraries


Contribute (Upload) a Forum File

If you are a member of a Forum area on CompuServe, you can contribute a file to the Forum library.

Note:  There are no connect-time charges for the time spent uploading any file that you contribute to a Forum area.

1.	In a Forum area, click the File Libraries side button.

2.	Click the Create top tab.

3.	Click New.

4.	In the Open window, select the file you want to contribute.

5.	In the Contribute File Request window, check the Local file name field to make sure that the specified file is the one you want to send.  If the specified file is not the right one, click the Select File button and repeat Step 4.

6.	Make any desired changes in the Forum file name field.

Note:  The first part of a Forum file name (before the period) can not contain more than six characters.  The first character must be a letter, but the others can be any combination of letters, numeric digits, and underscore (_) characters.

7.	Make sure the correct File type is selected.

8.	Type a brief title for the file into the Title field.

9.	Type one or more words or phrases that identify the file’s topics into the Keywords field.  Be sure to leave a single space between each keyword.
To request that the file be placed into a different library section than the one specified at the far right, click the Select Section button and select a section from the ensuing list.

10.	Type a brief description of the file into the text box at the bottom of the window.  Be sure to include any information that would help other Forum members to determine whether to retrieve the file.

11.	Click the Send button to upload the file immediately, or the Send Later button to add the send request to your To-Do List.  (You can send the file later on by choosing To-Do List from the File menu.)

When the file is uploaded, the Forum sysop reviews it before actually placing it into the Forum file library.  Presuming there are no problems, the file should be in the library within 24 hours.

Want to learn more?

Contributing a Forum File

Retrieving a File from a Forum Area

Understanding Forum File Types and File Extensions


View New Forum Files

To set up a search for files recently contributed to the current Forum area, click the File Libraries side button, and then click the Search top tab.

Click the More button there to specify your desired submission date.  (Set it for a recent date.)

Want to learn more?

Retrieving a File from a Forum Area

Searching Forum Library Files

Viewing Forum File Information


View a Forum File

Forum files come in various formats that determine whether you can view them online.

You can view text files and most graphics files.  Click the Open button associated with such a file to view it.

To view other types of files, such as binary files or compressed binary files, you must first retrieve them.  Click either the Open button or the Retrieve button associated with such a file to retrieve it.

Want to learn more?

Viewing Forum File Information

Searching Forum Library Files

Understanding Forum File Types and File Extensions


Understand File Concepts

There are several file formats that you might encounter in Forum libraries and other online locations.  Here are just a few examples:

•	Text (TXT)

•	Graphics (GIF, JPG, PNG)

•	Binary (EXE)

•	Compressed binary (ZIP, SIT)

Want to learn more?

Browsing Forum Libraries

Retrieving a File from a Forum Area

Understanding Forum File Types and File Extensions


Print a File

You can print text files and some graphics files.

To print such a file, first open it, and then choose Print from the File menu.

If you are unable to print the file, it might be because your printer is not set up correctly.  (You can choose the Print Setup command from the File menu to review or change your printer settings.)

Want to learn more?

Understanding Forum File Types and File Extensions

Viewing Forum File Information


Print a Document

Whenever you are reading a CompuServe Mail message, a Forum message, a Forum announcement, or an ENS (Executive News Service) article, you can print it by clicking Print! on the menu bar.

If you are unable to print the file, it might be because your printer is not set up correctly.  (You can choose the Print Setup command from the File menu to review or change your printer settings.)


Retrieve (Download) a File

To retrieve a file from a list, such as while browsing a Forum file Library, click the file, and then click the Retrieve button shown there.

You can also retrieve a file that you have opened by clicking the Retrieve button in the opened file window.

If you click Retrieve Later, the file is added to your To-Do List so that you can retrieve it later in the session.  If there is not enough disk space on the destination drive for the selected file, you receive an error message and the file is not added to your To-Do List.

Want to learn more?

Contributing a Forum File

Retrieving a File

Viewing a Forum File


Learn About a Forum File

Every file in a Forum area has a brief description associated with it.  If you are browsing a list of files you can view a file description by clicking the file, and then clicking the Description button shown there.

You can also learn about a file simply by examining the information displayed along with the listed file, such as its title, size, date submitted to the Forum area, and accesses (number of times the file has been retrieved).

You can sort the list by clicking the column headings.

Want to learn more?

Browsing Forum Libraries

Contributing a Forum File

Understanding Forum File Types and File Extensions


Find a Forum File

There are many ways to find files in the Forum areas on CompuServe.

•	You can search for a file within a Forum area.

•	You can browse through a  Forum area’s file libraries.

•	You can ask other CompuServe members!  Post (send) a message in the Forum area, or ask for information during a Forum conference.

•	You can search for files in all Forum areas by clicking the Search button, choose Find, Services from the Access menu.  This method also provides the opportunity to search for other items, both on CompuServe and elsewhere online.

Want to learn more?

Creating a Forum Message

Retrieving a File from a Forum Area

Searching Forum Library Files


Learn About Forum Conferences


Attend a Forum Conference

When you are in a Forum area, you can join a conference in progress by clicking the Forum Conference side tab.  Then, on the Public Rooms page, clicking one of the conference rooms in the list that appears and click Participate (to be able to send your comments) or Observe (to see others’ comments but not send your own).

Want to learn more?

Attending a Forum Conference

What is a Forum Area?


Leave a Forum Conference

To leave a Forum conference at any time, simply close the Chat window.  (There is no Leave button in the window.)

Want to learn more?

Attending a Forum Conference

What is a Forum Area?


Learn About Upcoming Forum Conferences

To review conference schedules for the current Forum area, choose Get Announcements from the Forum menu.

You can learn about upcoming conferences scheduled in other Forum areas at the main CompuServe Chat page.  To get there, choose Chat from the Services menu.

Some conferences are moderated conferences -- that is, they are planned events featuring one or more guest “speakers” instead of free-for-all exchanges.  The moderator coordinates the conference and handles questions as appropriate.  The conference moderator may also ask attendees to express their opinions by voting (and show a vote tally afterwards).

Want to learn more?

Participating in a Forum Conference

What is a Forum Area?


Record a Forum Conference

To transcribe a Forum conference that you are attending, simply click the Record Text button in the Chat window.  (The name and location of the transcript file will appear on the status line at the bottom of the window.)

The Record Text button becomes a Stop Recording button, which you can click to conclude the recording process.

Want to learn more?

Keeping Records of all Your Forum Conferences

Attending a Forum Conference

Setting Your Forum Area Preferences


Participate in a Forum Conference

When you are in a Forum conference, presuming you got there by clicking Participate instead of Observe, your conferencing window has a blank box for typing in the comments you want to add.  When you are finished with your comment, click Send to transmit it to the other participants’ (and observers’) windows.  Once it appears on your screen, watch for others’ responses.  You might really start a heated discussion!

Want to learn more?

Participating in a Froum Conference

Setting Your Forum Area Preferences


Ignore Someone in a Forum Conference

Sometimes the comments of a particular person can become very annoying.  To block such comments from appearing on your screen, you can add the person to your Prohibited Members List, either temporarily (for the current session only) or permanently (until you explicitly remove the person from the Prohibited Members List).

To add someone to your Prohibited Members List, choose Modify Prohibited List from the Forum menu.


Learn Who's in a Forum Area

You can easily learn who is in a Forum area.  Click the Forum Conference side button, then click the Who's Here top tab.

The people currently in the Forum area will be listed along with their member ID numbers, their current conference rooms (if any), and the locations from which they are connecting to CompuServe.

Want to learn more?

Setting Your Forum Area Preferences


Join a Forum Conference

You can easily join a conversation in a public room in Forum conferencing.

Click the Forum Conference side button to view a list of available public rooms.  Click the room you want to participate in, and then click Participate.

To add a comment of your own to the conversation, type the comment and then click the Send button (in the Chat window).

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Change Your Forum Conference Nickname

While you’re in a Forum area, you can change the nickname that appears next to your comments in Forum conferences.

To do so, choose Change Nickname from the Forum menu, and then enter your new nickname in the Define Nickname window.

You can also create a conference nickname that is automatically used in aIl the Forum areas you visit.  To do so, choose Preferences from the Access menu, then click the Forum tab, and then enter your default nickname in the Name to use while conferencing box.  The name you enter becomes your default Forum conference nickname, which you can change within any Forum area by using the procedure described in the preceding paragraph.

Want to learn more?

Nickname Rules

Setting Your Forum Area Preferences

Defining Your Forum Conference Nickname


Learn About Public Rooms


Learn Who's in CompuServe Chat
Learn Who’s in CompuServe Chat

You can easily learn who is in CompuServe Chat.  Choose Who’s Here List from the Chat menu.

The Who’s Here list shows the nickname of each person currently in CompuServe Chat, along with the person’s member ID number, the public room the person is in (if any), and the location from which the person is connecting to CompuServe.  The only exceptions are people in your Prohibited Members List, who do not appear in the Who’s Here list.

If you have set up a Friends list, you can have just those names listed.  (Click the Show only Friends check box.)

Initially, the list is sorted in alphabetical order of nicknames.  But you can sort it into other orders by clicking the different column headings.  < in front of a column heading means the list is sorted in descending order of that heading; > means the list is sorted in ascending order of that heading.

Want to learn more?

Finding Out Who's in CompuServe Chat

Listing CompuServe Chat Public Rooms

Participating in a Public Room in CompuServe Chat

Making a Friend on CompuServe

Adding Someone to Your Prohibited Members List


Change Your Chat Nickname

You can change your nickname as many times as you like in CompuServe Chat.

To do so, choose Change Nickname from the Chat menu.

If you do not want to have to create a nickname each time you visit Chat, you can request that a particular nickname be used as your regular nickname.  The next time you type your nickname as you enter CompuServe Chat, simply click the Always use that nickname check box.  (You can also specify or change your default Chat nickname in Chat preferences.)

Want to learn more?

Nickname Rules

Setting Chat Preferences


Record a CompuServe Chat

You might want to transcribe a chat into a file for later use.

To start recording a chat you are participating in or observing, simply click the Record Text button in the chat window.  Sometimes you also need to identify the “log file” where the record is to be saved.

The Record Text button changes (toggles) to a Stop Recording button, which you can click to discontinue the recording process.

Want to learn more?

Saving All Chats Recorded From the Same Public Room in the Same File

Recording a Chat on CompuServe


Make Friends in CompuServe Chat

CompuServe Chat is an especially friendly area of CompuServe.

You can make friends by joining a conversation (chat) that appeals to you and then introducing yourself.  (The more often you visit CompuServe Chat, the sooner you'll be recognized as “one of the gang” in your favorite public rooms.)

You can create a Friends List and add each new friend to it so that you can find your friends more quickly next time you visit CompuServe Chat.

Want to learn more?

Making a Friend on CompuServe


Respond to a Chat Invitation

When you are in CompuServe Chat, you may be invited to participate in a group chat or a private chat.

The invitation will appear in its own window.  You accept or decline the invitation by clicking  Accept or Decline.

Want to learn more?

Joining a Group in CompuServe Chat

Leaving a Group in CompuServe Chat

Leaving a Private Chat in CompuServe Chat

Participating in a Group in CompuServe Chat

Participating in a Private Chat in CompuServe Chat

Setting Up a Group in CompuServe Chat

Setting Up a Private Chat in CompuServe Chat


Ignore Chat Invitations

Ignore Private Chat Invitations

You might find invitations to participate in private chats bothersome or distracting, no matter how well-intentioned.

You can modify your Chat preferences so that such invitations do not appear on your screen.

Alternatively, you can prevent both private and group chat invitations from appearing on your screen for just your current chat session by choosing Ignore All Invitations from the Chat menu.  (The next time you visit CompuServe Chat you will be set up to receive invitations again.)

Want to learn more?

Ignoring Invitations

Ignoring Private Chat Invitations

Ignoring Group Chat Invitations


Observe a Chat Without Participating

You can observe an ongoing public room chat without participating (adding your comments to the conversation).

When you select a public room, click the Observe button instead of the Participate button.

When you observe a chat, nobody knows you are there.

Want to learn more?

Finding Out Who's in CompuServe Chat


Make Somebody be Quiet

There may be someone in CompuServe Chat whose comments you would rather not see.

CompuServe 4 maintains a Prohibited Members List of people who cannot communicate with you in CompuServe Chat.  Not only are their comments invisible to you, but they cannot send you group invitations or private chat invitations, and their names do not even appear on your Who’s Here list.  Initially, your Prohibited Members List is empty, but you can add offensive chatters to it whenever you like, and the additions can be permanent (until you remove them) or temporary (until you end your current CompuServe Chat session).

To add someone to your Prohibited Members List, choose Modify Prohibited List from the Chat menu.  Depending on your Chat preferences, you may also need to specify whether the addition is permanent (until you remove it) or temporary (for this Chat session only).

Want to learn more?

Adding Someone to Your Prohibited Members List

Removing Someone From Your Prohibited Members List

Changing a Prohibited Member from Temporary to Permanent

Making Additions to the Prohibited Members List Permanent or Temporary


Learn About Private Chats


Start a Private Chat

If you want to talk to someone in CompuServe Chat without having anyone else hear (see) your conversation, start a private chat.

To send a private chat invitation to someone, first choose Who’s Here List from the Chat menu.  Then click a nickname from the list, and then click the Start Private Chat button.

The person receiving the invitation must accept it before the private chat can actually begin.

Want to learn more?

Leaving a Private Chat in CompuServe Chat

Participating in a Private Chat in CompuServe Chat

Setting Up a Private Chat in CompuServe Chat

Accepting a Private Chat Invitation


Record a Private Chat

You might want to transcribe a private chat to a file for later use.

To record a private chat you are participating in, simply click the Record Text button in the Private Chat window.  (The complete file specification for the transcript file appears on the status line.)

The Record Text button changes (toggles) to a Stop Recording button, which you can click to discontinue the recording process.

Want to learn more?

Keeping Records of All Your Chats


Conduct Simultaneous Private Chats

You can conduct as many private chats as you like at the same time.

Depending on your Chat preferences, the private chats may all be separate windows or in the same window.  If they’re all in the same window, it shows only one chat at a time, but lists the nicknames of all your current private chat partners.  To switch to a different private chat, click the appropriate nickname.

Want to learn more?

Setting Up a Private Chat in CompuServe Chat

Participating in a Private Chat in CompuServe Chat

Leaving a Private Chat in CompuServe Chat

Showing Multiple Private Chats in One Window or Many


Learn About Group Chats


Make a Comment

You make a comment in a group chat just as you would in a public room.

Type your comment in the box beside the Send button.  Then click the Send button.

Want to learn more?

Joining a Group in CompuServe Chat

Leaving a Group in CompuServe Chat

Participating in a Group in CompuServe Chat

Setting Up a Group in CompuServe Chat


Form a Group

You can participate in a group chat if you want to converse (chat) with several people privately.

If you are currently in a public room and you want to form a group there, click the Who's Here button in the Chat window to view a list of all people in the room.  For each person you want to include in your group chat, click his or her nickname, and then click the Group Invitations button.

Whether you are in a public room or not, you can set up a group that includes people from anywhere in your area of CompuServe Chat (either General Chat or Adult Chat).  Click the Chat side button, and then click the Who's Here top tab to view a list of everyone that you can send a group invitation to.  Click the nickname of each person you want to invite, and then click the Group Invitations button.

Want to learn more?

Leaving a Group in CompuServe Chat

Participating in a Group in CompuServe Chat

Setting Up a Group in CompuServe Chat


Ignore Chat Invitations

Ignore Group Chat Invitations

You might find invitations to participate in group chats bothersome or distracting, no matter how well-intentioned.

You can modify your Chat preferences so that such invitations do not appear on your screen.

Alternatively, you can prevent both private and group chat invitations from appearing on your screen for just your current chat session by choosing Ignore All Invitations from the Chat menu.  (The next time you visit CompuServe Chat you will be set up to receive invitations again.)

Want to learn more?

Ignoring Invitations

Ignoring Private Chat Invitations

Ignoring Group Chat Invitations


Maintain a List of Your Chat Friends

If you make a Friends List of your favorite acquaintances in CompuServe Chat, you can limit your Who’s Here list and tracking to the people on your Friends List.  This makes it easy for you to find your friends and keep up with their activities.

To see your Friends List, click the Chat side button, and then click the Friends top tab.

To add someone to your Friends List, click the New button there.  This opens a list of people currently in CompuServe Chat.  You can add one person to your Friends List by clicking that person’s nickname, or add more than one person by holding down the CTRL key while you click all their nicknames.

Want to learn more?

Making a Friend on CompuServe


Learn About Public Folders


Sort News Articles

When you view a list of news articles in Executive News Service, you initially see them in reverse chronological order (most recent article first).

You can sort the list in other orders by clicking the column headings:  Title, Date, and Source.  Each heading can be used to sort the list in ascending or descending order.  For instance, Title can sort the list in ascending or descending alphabetical order.

When you change the sort order, a < or a > appears next to the appropriate column heading.  For instance, <Title means the list is sorted in ascending alphabetical order by title.

To resort the list in its original order, click the Date column heading until it reads >Date.

Want to learn more?

Printing a News Article

Retrieving an Entire Personal Folder in ENS


Save News Articles

To save a news article that you are reading, simply click the File It button shown in the article window.

You can also save a news article that appears in a list without having to open (read) the article.  Click the listed article, and then click the associated File It button.

Want to learn more?

Reading a News Article

Saving a News Article


Search for News Articles

To narrow the selection of news articles listed in an Executive News Service folder, click the Articles side button, and then click the Search top tab.  This displays a window where you determine which articles are listed.

In the Current News folder, you can search by source (news wire).  Initially, all available news wires are selected.  You can eliminate articles from some sources by unmarking the appropriate checkbox.  If you want to narrow the article selection down to just one or two sources, it’s easier to click the None button below the list of sources.  This unmarks all the checkboxes, and you can then mark the ones you want.

In the News by Company Ticker folder, you must specify a stock ticker symbol.  Optionally, you can also search by source.

In a personal folder, you can search by date range, specifying any From date that is within the folder’s retention period, and any To date that is between the From date and today’s date.  Optionally, you can also search by source.  (The only available sources are the ones you specified when you created the folder.)

Want to learn more?

Reading a News Article

Saving a News Article

Searching for Items in the Filing Cabinet


Browse Recent News Articles

In the Executive News Service, articles are automatically listed in folders that you can browse or search.  (Click the Articles side button, and then click the Read page to browse or the Search page to search.)

Articles are listed by release date and time, with the most recent article listed first.  However, you can resort the articles in reverse chronological order, or in ascending or descending order of title or news wire.

When you change the sort order, a < or a > appears next to the appropriate column heading.  For instance, <Title means the list is sorted in ascending alphabetical order by title.

To resort the list in its original order, click the Date column heading until it reads >Date.

Want to learn more?

Reading a News Article

Saving a News Article

Make a Personal Folder in ENS

Opening a Persona; Folder in ENS

Sort News Articles


Delete a Personal Folder in ENS

In ENS (Executive News Service), you can create up to three personal folders.  Once you have created a personal folder, you can delete it from the Create Folder top tab in your News Desktop by selecting the folder to be deleted and then clicking the Delete button.

Note:  You can never delete a public folder.  Public folders are maintained by CompuServe .

Want to learn more?

Make a Personal Folder in ENS

Emptying a Personal Folder in ENS

Opening a Personal Folder in ENS

Searching for a News Article


Read the Next News Article

In the Executive News Service, If you are reading an article, you can read the next article in the same folder without closing the article window.

To display the next article, simply click [image]. (If [image] is not available, there are no more articles).

Similarly, you can display the previous article by clicking [image].

Want to learn more?

Printing a News Article

Saving a News Article

Searching for a News Article


Learn About Personal Folders


Change a Personal Folder in ENS

If you have created a personal folder in ENS (Executive News Service), you can change its clipping criteria, article retention time, and folder expiration date.

In the Create Folders top tab on the News Desktop, select the folder to be changed, and then click the Change button.)

Want to learn more?

Make a Personal Folder in ENS

Deleting a Personal Folder in ENS

Opening a Personal Folder in ENS


Go to Executive News Service

ENS (Executive News Service) is a news clipping service where you can find current news articles from a wide variety of news wires.  ENS also offers personal folders, which collect news articles related to topics that you specify and hold them as long as you like, so you can peruse them at your leisure.

To go to the Executive News Service, choose Executive News Service from the Services menu.

Want to learn more?

Deleting a Personal Folder in ENS

Opening a Personal Folder in ENS

Make a Personal Folder in ENS


Make a Personal Folder in ENS

The Executive News Service (ENS) enables you to create up to three personal folders that will collect (clip) news articles that meet your specifications.

To create a personal folder in ENS

1.	Click the Articles side button.

2.	Click the Create Folders top tab.

3.	Click the New button.

4.	In the Define personal folder window, type a name for the personal folder into the Folder name box.

5.	Specify up to seven clipping terms.  Each term can be very simple or quite complex:  You can instruct ENS to clip articles containing any word that contains the term, begins with the term, or ends with the term.  The term can be any combination of printable characters.  Optionally, you can narrow or broaden the selection by specifying whether the articles must contain another term as well (And), must contain either this term or another term (Or), or must contain this term but not another term (And Not).  To specify a new term, click the > button next to Or at the bottom right of the Clipping terms box.

6.	If you want to clip articles from some news wires but not all, click the Custom radio button and then select the news wires you want.

7.	If you want to keep articles in your personal folder for any period other than 14 days after they are clipped, change the number in the field next to Articles expire after.

8.	If you want to specify that the folder be maintained for more than one year from today, change one or more of the numbers in the fields next to Folder expires on.

9.	Click the OK button at the bottom of the window.

Want to learn more?

Deleting a Personal Folder in ENS

Opening a Personal Folder in ENS


Delete a Personal Folder
Delete a Personal Folder in ENS

If you are using the Executive News Service and want to delete one or more of your personal folders, you can do so at the Create Folders page.

Click the Articles side button, and then click the Create Folders top tab to get there.  (Click a folder that you want to delete, and then click the Delete button.)

You can delete only folders that you create (personal folders).

Want to learn more?

Deleting a Personal Folder in ENS

Opening a Personal Folder in ENS


Retrieve an Entire Personal Folder in ENS

If you are using ENS (Executive News Service) and want to retrieve all articles from a personal folder, simply retrieve the entire folder.

Click the Articles side button, click the Read top tab, click the personal folder you want to retrieve, and then click the File It button.

Want to learn more?

Modifying a Personal Folder in ENS

Retrieving an Entire Personal Folder in ENS


Delete A News Article in ENS

If you are using ENS (Executive News Service), you can delete any article from any of your personal folders.

•	If you are reading a news article in a personal folder, you can delete it by clicking the Delete button in the article window.

•	You can also delete a news article that appears in a list (in an opened personal folder) without having to read the article.  (Click the listed article, and then click the Delete button associated with the list.)

Want to learn more?

Deleting From an ENS Folder

Printing a News Article

Saving a News Article


Learn About Conference Center


Learn CompuServe Conference Center Schedules

The CompuServe Conference Center is an online auditorium where CompuServe holds conferences that feature topics or guest “speakers” of interest to large numbers of CompuServe members.  The CompuServe Conference Center is also the home of Customer Service Live (CSLIVE), which features running conferences about CompuServe, CompuServe software, and related topics.

You can learn the conference schedules for the CompuServe Conference Center by going to its main menu (choose Go from the Access menu, and then enter COMPUSERVECON) and then selecting Conference Center Calendar.

Conferences in the CompuServe Conference Center work just like conferences in a Forum area, except that most CompuServe Conference Center conferences are moderated.

You can also learn about upcoming conferences in CompuServe’s many Forum areas at the main Chat page.  To get there, choose Chat from the Services menu.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Attend a Conference in the CompuServe Conference Center

Once you’re in the CompuServe Conference Center, you can join any conference in progress by clicking the Conference Rooms side tab and then double-clicking one of the conference rooms listed on the Public Rooms page.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Leave a Conference in the CompuServe Conference Center

In the CompuServe Conference Center, you can leave a conference by closing the conference window.  To do so, click the X in the window’s upper right corner.  This takes you out of that conference but leaves you in the CompuServe Conference Center.


Learn Who is in the CompuServe Conference Center

To list everyone in the CompuServe Conference Center, select Who’s Here List from the Conference menu.

The people currently in the CompuServe Conference Center will be listed along with their member ID numbers, whether they are in a particular conference room, and the location from which they are connecting to CompuServe.


Ignore Someone in a Forum Conference
Ignore Someone in the CompuServe Conference Center

Sometimes the comments of a particular person can become very annoying.  To block such comments from appearing on your screen, you can add the person to your Prohibited Members List, either temporarily (for the current session only) or permanently (until you explicitly remove the person from the Prohibited Members List).

To add someone to your Prohibited Members List, choose Modify Prohibited List from the Conference menu.


Record a Conference

To transcribe a conference that you are attending, simply click the Record Text button in the Chat window.  (The name and location of the transcript file will appear on the status line at the bottom of the window.)

The Record Text button becomes a Stop Recording button, which you can click to conclude the recording process.


Submit a Question

You can submit a question at any time during a moderated conference.

In your Moderated Chat window, click the Ask button, type your question, and then click the Submit button shown there.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Change a Question

Once you have submitted a question in a moderated conference, you might want to change and resubmit it.

In your Moderated Chat window, click the Ask button, edit your question, and then click the Resubmit button shown there.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Withdraw a Question

Once you have submitted a question in a moderated conference, you might want to withdraw it.

In your Moderated Chat window, click the Ask button, and then click the Withdraw button shown there.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


View Voting Results

To view the current results of a vote, click the Tally button in the Moderated Chat window.

Each time you click the Tally button, the voting results will be updated if new ballots have been cast.

Upon completion of the vote, the conference moderator will post the voting results for all to see.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Vote in a Conference

Sometimes in a conference you will be given the opportunity to vote on particular issues.

If so, a special Vote window will appear on your screen.

Mark the appropriate ballot information, and then click the Cast Vote button shown there.

Want to learn more?

Attending a Forum Conference

Participating in a Forum Conference

Voting in a Moderated Conference


Please Increase Your HMI Time-Out

If you see either one of the following error messages, your connection was terminated because CompuServe took too long to respond to your last transmission:

Host did not initiate protocol

Protocol timed out

What to do

Increase your HMI time-out to at least 120 seconds and then try again to connect.

To increase your HMI time-out

1.	From the Access menu, select Preferences.

2.	In the Preferences window, click Define Advanced.

3.	In the Define Advanced Settings window, change the number in the HMI protocol time-out field to 120.  (If the number is already 120 or higher, increase it by 30.)

4.	Click OK.  CompuServe returns you to the Preferences window.

5.	To apply your changes, click OK.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Try Again

If you see one of the following error messages, CompuServe 4 could not initialize CompuServe’s proprietary communications protocol.

Application requested abort

Application requested immediate abort

Unexpected protocol packet received

Protocol transport error

Packet overflow detected

Packet underflow detected

Failure packet detected

This could indicate an unreliable modem connection.

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Close Applications

If you see the following error message, your system is out of memory or system resources:

•	Out of memory

What to do

1.	Press the CTRL, ALT, and DELETE keys on your keyboard at the same time to bring up a list of running applications.

2.	Close all applications except CompuServe 4, Internet Explorer, and FCSERV32, which holds the Filing Cabinet files for CompuServe 4.

3.	Try again to connect.

If you continue to experience a problem

Reboot (restart) your computer.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, your communications port is not responding to CompuServe 4 or CompuServe 4 could not change the communications port setting:

Comm port failed

Could not set comm port

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Try Again

If you see the following error message, the path for your connection script files has been modified:

•	Could not read script file

What to do

1.	Use Windows 95 Explorer to find the directory that contains the script files. (Script files have the extension .SCR, such as CONNECT.SCR and PHONE.SCR.)

2.	Once you’ve found the files, choose Preferences from the Access menu.

3.	Click the General top tab.

4.	Click Set Directories.

5.	In the Set Directories window, select Connection Scripts from the list of files.

6.	Click Change.

7.	In the Open window, specify the correct path for the directory containing the script files by selecting the appropriate folder.

8.	Click OK.

9.	In the Set Directories window, confirm that the correct directory is listed for Connection Scripts.  If not, repeat Steps 5 -8.

10.	Click OK.

11.	In the Preferences window, click OK.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Reinstall

Missing Account ID or Password

Select Preferences from the Access Menu and click the Connection Tab to add your Member ID (Account ID) or password.

Error Messages

If you see any of the following error messages please reinstall -- one or more of the CompuServe 4 connection script files has become corrupted:

Invalid script file specified

Symbol not found

Script expression is invalid

Specified primary network is invalid

Missing account id or password

Invalid parameters specified

If you haven’t modified any script files

Reinstall CompuServe 4 using the Advanced Install to select Dial-Up Networking or Use Existing Internet Connectivity, as appropriate.

If you have modified any script files

Review your modifications.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Confirm Member ID and Password

If you see either of the following error messages, CompuServe did not recognize your member ID number or password.

User ID needed

Password needed

What to do

1.	From the Access menu, choose Preferences.

2.	Look in the Connection Settings box to confirm that your member ID number is correct.

3.	Delete your password and type it again.

4.	Click OK.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Confirm Communications Port

If you see the following error message, the communications port that you specified in your CompuServe 4 software is not available, you are using an invalid WSOCK32.DLL file, or the WSOCK32.DLL file is missing:

Invalid comm port specified

What to do

1.	Confirm that there is a file named WSOCK32.DLL in your WINDOWS\SYSTEM subdirectory.  If WSOCK32.DLL is not there, reinstall CompuServe 4 using Advanced Install to select Dial-Up Networking.  If there is a WSOCK32.DLL file in the directory or subdirectories that contain your CompuServe 4 software, rename the file to WSOCK32.OLD.

2.	Select Preferences from the Access menu and look in the Phone/Port Information box to confirm that the port setting is correct.

3.	Confirm that your Dial-Up Networking settings are accurate.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service

Setting Connection Preferences

Reinstalling CompuServe 4


Please Try Again

If you see the following error message, CompuServe 4 could not connect to the host computer:

•	Could not connect

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Reinstall

If you see the following error message, one or more of the CompuServe 4 connection script files is corrupted:

Specified .INI file is invalid

What to do

Reinstall your CompuServe 4 software using Advanced Install to select Dial-Up Networking or Use Existing Internet Connectivity.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Provide InfoPlex Information

If you see any of the following error messages, one or more of your InfoPlex settings is incorrect or missing.

IPX Password needed

IPX Mailbox needed

IPX Mailbox password needed

What to do

Confirm that your InfoPlex settings are correct.

If the problem continues

Contact your CompuServe account representative.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Confirm Host Name

If you see the following error message, your dialer could not identify an Internet host computer that matched the URL you specified:

Winsock error:  could not resolve gateway.compuserve.com

What to do

1.	Make sure that you are connecting to gateway.compuserve.com or have a valid reason not to, (for example, you are using a proxy server).

2.	If the error message indicates that you are trying to connect a URL other than gateway.compuserve.com, open your CIS.INI file (located in the main folder for your CompuServe 4 software) with a text editor or word processor, such as Notepad.

3.	Find the section titled Connector (CIS Connection).

4.	Change the URL specified for HostIPName= to gateway.compuserve.com.

5.	Confirm that you are using your Internet service provider's version of WSOCK32.DLL.  (Not all versions of this file are the same.  Call your Internet service provider to get details on the version you should be using.)

6.	Test your dialer's ability to contact CompuServe by attempting to establish a connection without running CompuServe 4.

7.	Confirm that your Dial-Up Networking settings are accurate.

8.	Make sure there is only one copy of TCP/IP -> Dial-Up Adapter in your network settings.  From the Start menu, choose Settings and then Control Panel.  Then double-click the Network icon and review the list of components.  If there is more than one copy of TCP -> Dial-Up Adapter, remove all but one.  (It does not matter which one you leave.)

Warning:  Do not remove the component called TCP/IP Adapter #2.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service

Testing Your Dialer

Reinstalling CompuServe 4


Please Confirm Winsock

If you see the following error message, the WSOCK32.DLL file is either not present on your computer or is in the wrong directory:

•	Winsock error:  WINSOCK.DLL not found

What to do

1.	Confirm that there is a file named WSOCK32.DLL in your WINDOWS\SYSTEM subdirectory.  If WSOCK32.DLL is not there, reinstall CompuServe 4 using Advanced Install to select Dial-Up Networking.

2.	Look in your CSERVE directory or path.  If you have a WSOCK32.DLL file in your CSERVE directory or path, rename it to WSOCK32.OLD.  (Do not delete the file.)

3.	Confirm that your Dial-Up Networking settings are accurate.

4.	Try to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Confirm Winsock

If you see the following error message, the WSOCK32.DLL file is either not present on your computer or is in an incorrect directory or path:

•	Winsock error:  Bad address

What to do

1.	From the Access menu, select Preferences and look in the Phone/Port Information box Confirm that the port setting is correct.

2.	Confirm that there is a file named WSOCK32.DLL in your WINDOWS\SYSTEM subdirectory.  If WSOCK32.DLL is not there, reinstall CompuServe 4 using Advanced Install to select Dial-Up Networking.

3.	Look in your CSERVE directory or path.  If you have a WSOCK32.DLL file in your CSERVE directory or path, rename it to WSOCK32.OLD. (Do not delete the file.)

4.	Confirm that your Dial-Up Networking settings are accurate.

5.	Try to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service

Reinstalling CompuServe 4


Please Try Again

If you see any of the following error messages, use the steps below and try again to connect:

Winsock error:

Winsock error:  Socket operation on non-socket

Winsock error:  Socket type not supported

Winsock error:  Net dropped connection or reset

Winsock error:  Socket is not connected

Winsock error:  Connection timed out

Winsock error:  No route to host

Winsock error:  Network subsystem is unavailable

Winsock error:  The network subsystem has failed

Winsock error:  Network can’t be reached at this time

Winsock error:  Connection aborted due to timeout or other failure

Winsock error:  Connection reset by remote host

Winsock error:  Attempt to connect was forcefully rejected

Winsock error:  Host is down

Winsock error:  Host not found or server failure

Winsock error:  Non-recoverable error

Generic Winsock Error

What to do

1.	Confirm that your Dial-Up Networking settings are accurate.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service

Reinstalling CompuServe 4


Please Confirm Phone Number

If you see the following error message, your modem dialed a voice-only number:

•	Dial-Up Networking failed

What to do

1.	Dial the phone number on your telephone and listen to confirm that you hear modem tones.

2.	From the Access menu, select Preferences to confirm that the phone number specified is accurate.

3.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences

Reinstalling CompuServe 4


Please Confirm Phone Number

If you see the following error message, there was no answer at the phone number that your modem dialed:

•	Dial-Up Networking failed:  no answer

What to do

1.	Dial the phone number on your telephone and listen to confirm that you hear modem tones.

2.	From the Access menu, select Preferences to confirm that the phone number specified is accurate.

3.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking could not connect to the CompuServe network:

•	Dial-Up Networking failed:  data carrier not established

What to do

1.	Dial the phone number on your telephone and listen to confirm that you hear modem tones.

2.	From the Access menu, select Preferences to confirm that the phone number specified is accurate.

3.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Confirm Line Connection

If you see the following error message, there is no dial tone:

•	Dial-Up Networking failed:  no dial tone

What to do

1.	Check the connection between the phone line and the modem.

2.	If you’re using voice mail

3.	Delete any messages before attempting to connect

4.	Change your Windows 95 settings to disable dial tone recognition.

5.	If you’re trying to connect from a country outside of the United States or from a hotel room, change your Windows 95 settings to disable dial tone recognition.

6.	Add X3 to your Dial-Up Networking modem settings.  (For steps on how to do this, see the next section.)

7.	Try again to connect.

To add X3 to your Dial-Up Networking modem settings

1.	From the Access menu, select Preferences.

2.	In the Connection tab, click Configure Dial-Up Networking.

3.	In the General tab, click Configure.

4.	In the modem properties window, click the Connection tab.

5.	Click Advanced.

6.	In the Advanced Connection Settings window, type X3 into the Extra settings box.

7.	Click OK until all windows are closed.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Check Your Modem

If you see either of the following error messages, your modem is not turned on or is disconnected:

Modem not responding

Dial-Up Networking failed:  Modem not responding

What to do

1.	Check the connections between your computer and modem.

2.	Make sure the modem is turned on.

3.	Confirm that your Dial-Up Networking settings are accurate.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Check Your Connection Properties

If you see the following error message, Dial-Up Networking cannot use your connection as it is currently configured:

Dial-Up Networking failed:  Wrong Information Specified

What to do

1.	Restart Windows 95.

2.	Try again to connect.

If the problem continues

1.	Choose Programs from the Windows 95 Start menu, then choose Accessories from the menu of programs, and then choose Dial-Up Networking from the menu of accessories.

2.	In the list of available connections, right-click the connection that you are using to connect to CompuServe.  If you are using the initial default connection, it is called CS4 Connection.

3.	Choose Properties from the menu.

4.	Check the modem and telephone number, and change them if they are not correct.

5.	Click the Server Types tab.

6.	Verify that the server type specified for Dial-Up is CISPPP.

7.	Click OK.

8.	Try again to connect.

If the problem continues

1.	Choose Programs from the Windows 95 Start menu, then choose Accessories from the menu of programs, and then choose Dial-Up Networking from the menu of accessories.

2.	In the list of available connections, click the connection that you are using to connect to CompuServe.

3.	Press DELETE.

4.	Click OK.

5.	Choose Programs from the Windows 95 Start menu, then choose Accessories from the menu of programs, and then choose Dial-Up Networking from the menu of accessories.

6.	Double-click Make New Connection.

7.	Type a name for the connection you are creating, such as CS4 Connection.

8.	Select the appropriate modem.

9.	Click Next.

10.	Type in the telephone number that you use to access CompuServe.  (If you do not know the access phone number, you can call (800)FIND CIS in the U.S. or Canada, or contact CompuServe Customer Service in any other country.)

11.	Click Next.

12.	In the list of available connections, right-click the connection that you just created.

13.	Choose Properties from the menu.

14.	Click the Server Types tab.

15.	Verify that the server type specified for Dial-Up is CISPPP.

16.	Click OK.

17.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Try Another Phone Number

If you see the following error message, the connection between the phone number you dialed and the remote host computer was too poor to continue:

Dial-Up Networking failed:  Too many errors occurred because of poor phone line quality

What to do

1.	Reset your access phone number.
If you have a secondary access phone number, select Preferences from the Access menu and specify that CompuServe 4 dial that number.
If you do not have a secondary access number and CompuServe is your Internet service provider (ISP), get another local access phone numbers by calling (800)63LOCAL.
If CompuServe is not your ISP, contact your ISP for further information.

2.	Once you have reset the phone number, please try again to connect.

If the problem continues

Contact CompuServe Customer Service.

If you have a sponsored account, contact your sponsor for assistance.

If you do not have a sponsored account

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking cannot communicate with the modem that you dialed from because of an internal error:

•	Dial-Up Networking failed:  The port handle is invalid

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Close Communication Applications

If you see the following error message, Dial-Up Networking cannot use your modem because it is currently being used by some other application, such as voice mail or fax software:

•	Dial-Up Networking failed:  The port is already open

What to do

1.	Close all applications that may be using the modem.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Close Communication Applications

Please Close Communications Applications

If you see either of these error messages, Dial-Up Networking cannot correctly configure the communications port that your modem is using:

Dial-Up Networking failed:  Cannot set port information

Dial-Up Networking failed:  This port is not configured for Dial-Up Networking

What to do

1.	Close all applications that may be using the modem, such as voice mail or fax software.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Communications Port Settings

If you see either of the following error messages, Dial-Up Networking cannot find the communications port that is connected to your modem:

Dial-Up Networking failed:  The port is not connected

Dial-Up Networking failed:  The port was not found

What to do

1.	Confirm that your communications ports are correctly configured.  To check your port configurations:

2.	From the Windows 95 Start menu, select Settings.

3.	From the menu of settings, select Control Panel.

4.	In the Control Panel window, double-click System.

5.	In the System Properties window, click the Device Manager tab.

6.	Click the box next to Ports (Com & LPT) to list the available ports.

7.	To review the configuration for any port, double-click that port.

8.	Once you have confirmed the settings for the port that Dial-Up Networking is using, close all applications that may be using the modem, such as voice mail or fax software.

9.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Communications Port Settings and Check Your Modem Cable Connections

If you see the following error message, Dial-Up Networking could not connect because of a problem with your PC or your modem:

Dial-Up Networking failed:  Hardware failure in port or attached device

What to do

1.	Confirm that your communications ports are correctly configured.  To check your port configurations:

2.	From the Windows 95 Start menu, select Settings.

3.	From the menu of settings, select Control Panel.

4.	In the Control Panel window, double-click System.

5.	In the System Properties window, click the Device Manager tab.

6.	Click the box next to Ports (Com & LPT) to list the available ports.

7.	To review the configuration for any port, double-click that port.

8.	Once you have confirmed the settings for the port that Dial-Up Networking is using, make sure that all cables to and from your modem are properly connected

9.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Modem Identification

If you see the following error message, Dial-Up Networking cannot find the modem that it is set to dial:

•	Dial-Up Networking failed:  The device does not exist

What to do

Use the following steps to confirm that the correct modem is selected:

1.	From the Access menu, select Preferences.

2.	In the Connection tab, click Configure Dial-Up Networking.

3.	In the CS4 Connection window, select the appropriate modem in the Connect using box.  (To open a list of the available modems, click the down arrow at the right.)

4.	To view or modify the modem properties, click Configure.

5.	When you are satisfied that the correct modem is selected and properly configured, click OK until all of the windows are closed.

6.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Install Your Modem

If you see the following error message, Dial-Up Networking cannot find any usable modems installed on your computer:

•	Dial-Up Networking failed:  The device type does not exist

What to do

Use the following steps to install a modem:

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, click Add to start the Install New Modem Wizard.

5.	Follow the instructions on the screen.

6.	Once the modem is installed, make sure it is selected in your CompuServe 4 Connection preferences.

To make sure the modem is selected in CompuServe 4

1.	Open CompuServe 4 and select Preferences from the Access menu.

2.	In the Connection tab, click Configure Dial-Up Networking.

3.	In the CS4 Connection window, select the new modem in the Connect using box.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Try Again

If you see either of the following error messages, Dial-Up Networking could not establish a network route to CompuServe or the specified Internet location:

Dial-Up Networking failed:  The route is not available

Dial-Up Networking failed:  The route is not allocated

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking tried to establish a connection using an invalid compression method:

•	Dial-Up Networking failed:  Invalid compression specified

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Close Applications

If you see either of the following error messages, Dial-Up Networking ran out of memory:

Dial-Up Networking failed:  Out of buffers

Dial-Up Networking failed:  Cannot allocate memory

What to do

1.	Close all applications, except CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Close Applications

If you see either of the following error messages, Dial-Up Networking could not connect because another application is currently using your modem and/or your Dial-Up Networking phonebook entry:

Dial-Up Networking failed:  An asynchronous request is pending

Dial-Up Networking failed:  The port is already in use or is not configured for Dial-Up Networking dial out

What to do

1.	Close all communications applications, such as voice mail or fax software.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, some other application caused Dial-Up Networking to disconnect:

Dial-Up Networking failed:  The port or device is already disconnecting

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Close Communication Applications

Please Close Communications Applications

If you see the following error message, Dial-Up Networking cannot open the port that is connected to your modem:

Dial-Up Networking failed:  The port is not open

What to do

1.	Close all applications that may be using the port, such as voice mail or fax software.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Close Communication Applications

Please Close Communications Applications

If you see the following error message, Dial-Up Networking can no longer communicate with the communications port that is connected to your modem:

•	Dial-Up Networking failed:  The port is disconnected

What to do

1.	Close all applications that may be using the port, such as voice mail or fax software.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not open the specified phonebook file (Windows NT) or the registry (Windows 95) to read the phonebook entry information:

Dial-Up Networking failed:  Cannot open the phonebook file

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Connection Selection

If you see the following error message, Dial-Up Networking could not locate the phonebook entry defined by your CompuServe 4 Connection preferences:

Dial-Up Networking failed:  Cannot find the phonebook entry

What to do

Use the following steps to select a different connection:

Note:  The name initially assigned for the CompuServe 4 connection is CS4 Connection.

1.	From the Access menu, select Preferences.

2.	In the Connection Type box, select a different connection from the Connect using list.  (You can click the arrow at the right of the current selection to display the complete list.)

3.	Click OK.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not load the specified phonebook file (Windows NT) or open the registry (Windows 95) to read the phonebook entry information:

Dial-Up Networking failed:  Cannot load the phonebook file

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not change the contents of the specified phonebook file (Windows NT) or the registry (Windows 95):

Dial-Up Networking failed:  Cannot write the phonebook file

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Reinstall CompuServe 4

If you see the following error message, the phonebook entries for Dial-Up Networking are corrupt:

Dial-Up Networking failed:  Invalid information found in the phonebook file

What to do

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Reinstall CompuServe 4

If you see the following error message, Dial-Up Networking could not load information that it needed from the phonebook entry:

•	Dial-Up Networking failed:  Cannot load a string

What to do

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Reinstall CompuServe 4

If you see the following error message, Dial-Up Networking could not find information that it needed in the phonebook entry:

•	Dial-Up Networking failed:  Cannot find a key

What to do

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking was disconnected:

•	Dial-Up Networking failed:  The port was disconnected

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Identification and Password

If you see either of these error messages, Dial-Up Networking was disconnected by the host computer system:

Dial-Up Networking failed:  The port was disconnected by the remote computer

Dial-Up Networking failed:  The connection dropped

What to do

If you are using an Internet service provider (ISP) other than CompuServe, use these steps:

1.	Make sure that your username and password are correct.

2.	Try again to connect.

If CompuServe is your ISP, use these steps:

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking was disconnected because of a hardware failure in your computer or your modem:

Dial-Up Networking failed:  The port was disconnected due to hardware failure

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, either you or your computer disconnected Dial-Up Networking:

Dial-Up Networking failed:  The port was disconnected by the user

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Identification and Password

If you see the following error message, the remote host computer system could not establish the connection:

Dial-Up Networking failed:  Cannot register your computer on the remote network

What to do

If CompuServe is your Internet service provider (ISP), try again to connect.

If you are using an ISP other than CompuServe, use these steps:

1.	Make sure your username and password are correct

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking failed because of an internal error that it could not identify:

Dial-Up Networking failed:  Unknown Error

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Your Connection Settings

If you see the following error message, the modem specified in the current Dial-Up Networking phonebook entry is no longer connected to the specified communications port:

•	Dial-Up Networking failed:  The wrong device is attached to the port

What to do

1.	Make sure that the specified modem is available on the specified port.

2.	If it is, reinstall CompuServe 4.

3.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Reinstalling CompuServe 4

Contacting Customer Service


Please Reinstall CompuServe 4

If you see the following error message, aome information in your current Dial-Up Networking phonebook entry is in an invalid format:

•	Dial-Up Networking failed:  The string could not be converted

What to do

1.	Reinstall CompuServe 4.

1.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not find its asynchronous network component:

Dial-Up Networking failed:  No asynchronous net available

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not connect because the remote host computer did not have enough NetBIOS resources:

Dial-Up Networking failed:  The server cannot allocate NetBIOS resources needed to support the client

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, Dial-Up Networking could not connect because a network adapter failed on the remote host computer:

Dial-Up Networking failed:  A network adapter at the server failed

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, the host computer did not respond quickly enough to your connection request:

Dial-Up Networking failed:  The request has timed out

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Reinstall CompuServe 4

If you see the following error message, some information in your current Dial-Up Networking failed because of internal network binding problems:

Dial-Up Networking failed:  Internal authentication error

What to do

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Log On During Authorized Hours

If you see the following error message, your Internet service provider (ISP) does not let you log on at this time of day:

Dial-Up Networking failed:  The account is not permitted to log on at this time of day

What to do

Log on at a permitted time.  If you do not know the permitted hours, contact your ISP.


Please Contact Your Internet Service Provider

If you see the following error message, your Internet service provider (ISP) has disabled your account:

Dial-Up Networking failed:  The account is disabled

What to do

Contact your ISP for further information.


Please Contact Your Internet Service Provider

If you see the following error message, the password for accessing your Internet service provider (ISP) account has expired:

Dial-Up Networking failed:  The password has expired

What to do

Contact your ISP for further information.


Please Contact Your LAN Administrator or Internet Service Provider

If you see the following error message, your attempt to change the password for accessing your account has failed:

Dial-Up Networking failed:  Error changing passwords on domain.  Try again

What to do

Contact your Local Area Network (LAN) administrator or your Internet service provider (ISP).


Please Contact Your Internet Service Provider

If you see the following error message, your Internet service provider (ISP) account has expired:

Dial-Up Networking failed:  The account has expired

What to do

Contact your ISP for further information.


Please Confirm Dial-Up Networking Permission

If you see the following error message, your network account does not have dial-up privileges:

Dial-Up Networking failed:  The account does not have Dial-Up Networking permission

What to do

Contact your Internet service provider (ISP) or your network administrator.


Please Try Again

If you see the following error message, the host computer is not responding to Dial-Up Networking:

Dial-Up Networking failed:  The Dial-Up Networking server is not responding

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Check Your Modem Cables

If you see either of the following error messages, your modem has reported an error condition to Dial-Up Networking:

Dial-Up Networking failed:  Your modem has reported an error

Dial-Up Networking failed:  Your modem (or other connecting device) has reported an error

What to do

1.	Make sure all the cables to and from your modem are properly connected.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Check Your Modem Power and Cables

If you see the following error message, Dial-Up Networking could not complete a connection because your modem is not working properly:

•	Dial-Up Networking failed:  Your modem (or other connecting device) is not working

What to do

1.	Make sure all the modem cables are properly connected.

2.	Try again to connect.

3.	If you have an external modem, make sure it is turned on and receiving power.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Modem Identification

If you see the following error message, Dial-Up Networking received an unrecognized response from your modem:

•	Dial-Up Networking failed:  Unrecognized response from the device

What to do

Use these steps to confirm that the correct modem software is installed:

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, make sure that the modem specified for Dial-Up Networking is installed.  If the modem is not listed, add it with the following procedure.

To add a modem

1.	Click Add to start the Install New Modem Wizard.

2.	Follow the instructions on the screen.

3.	Once you are sure that the specified modem is installed, make sure it is selected in your CompuServe 4 Connection preferences.

To make sure the modem is selected in CompuServe 4

1.	Open CompuServe 4 and select Preferences from the Access menu.

2.	In the Connection tab, click Configure Dial-Up Networking.

3.	In the CS4 Connection window, select the new modem in the Connect using box.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Decrease Modem Speed

If you see the following error message, Dial-Up Networking failed because your computer cannot keep up with your modem:

•	Dial-Up Networking failed:  The device moved to a BPS rate not supported by the COM driver

What to do

Use these steps to reset your modem’s maximum speed to a lower value:

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the appropriate modem.

5.	Click Properties.

6.	In the Properties window, select a lower number in the Maximum speed box.

7.	Click OK until you return to the Control Panel window.

8.	Close the Control Panel window.

9.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Decrease Modem Speed

If you see the following error message, Dial-Up Networking failed because your computer cannot keep up with the remote host computer:

•	Dial-Up Networking failed:  Serial overrun errors were detected while communicating with your modem

What to do

Use these steps to reset your modem’s maximum speed to a lower value:

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the appropriate modem.

5.	Click Properties.

6.	In the Properties window, select a lower number in the Maximum speed box.

7.	Click OK until you return to the Control Panel window.

8.	Close the Control Panel window.

9.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking could not connect because the phone number that it dialed was busy:

•	Dial-Up Networking failed:  The line is busy

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking can not dial the specified phone number:

•	Dial-Up Networking failed:  The device cannot dial the phone number

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, the specified phone number is too long:

•	Dial-Up Networking failed:  ERROR_PHONE_NUMBER_TOO_LONG

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking could not connect because a person answered the phone number it dialed:

•	Dial-Up Networking failed:  A person answered instead of a modem

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking could not connect because there was no answer at the phone number that it dialed:

•	Dial-Up Networking failed:  There is no answer

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, Dial-Up Networking could not connect because the modem could not detect a data-bearing connection:

•	Dial-Up Networking failed:  Cannot detect carrier

What to do

1.	Make sure that the correct phone number is being dialed.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from.

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Setting Connection Preferences

Contacting Customer Service


Please Confirm Your Callback Phone Number

If you see either of the following error messages, Dial-Up Networking’s callback facility cannot work properly because the wrong callback phone number has been specified for the line that your modem is connected to:

Dial-Up Networking failed:  The incorrect authentication module

Dial-Up Networking failed:  ERROR_BAD_CALLBACK_NUMBER

What to do

Make sure that the callback number is correct.

If the problem continues

Contact your LAN administrator or your Internet service provider.


Please Confirm Username and Password

If you see the following error message, Dial-Up Networking failed because the specified username or password is invalid:

•	Dial-Up Networking failed:  Access denied because username and/or password is invalid on the domain

What to do

If you are using an Internet service provider (ISP) other than CompuServe,

1.	Make sure your username and password are correct.

2.	Try again to connect.

If CompuServe is your ISP,

1.	Reinstall CompuServe 4.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Reinstalling CompuServe 4

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  ERROR_EMPTY_INI_FILE

Dial-Up Networking failed:  ERROR_NOT_BINARY_MACRO

Dial-Up Networking failed:  ERROR_DCB_NOT_FOUND

Dial-Up Networking failed:  ERROR_STATE_MACHINES_NOT_STARTED

Dial-Up Networking failed:  ERROR_STATE_MACHINES_ALREADY_STARTED

Dial-Up Networking failed:  ERROR_PARTIAL_RESPONSE_LOOPING

Dial-Up Networking failed:  ERROR_INVALID_AUTH_STATE

Dial-Up Networking failed:  ERROR_WRITING_INITBPS

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  A NetBIOS error has occurred

Dial-Up Networking failed:  An operation is pending

Dial-Up Networking failed:  Caller's buffer is too small

Dial-Up Networking failed:  The event is invalid

Dial-Up Networking failed:  The buffer is invalid

Dial-Up Networking failed:  The structure size is incorrect

Dial-Up Networking failed:  ERROR_WRITING_SECTIONNAME

Dial-Up Networking failed:  ERROR_WRITING_DEVICETYPE

Dial-Up Networking failed:  ERROR_WRITING_DEVICENAME

Dial-Up Networking failed:  ERROR_WRITING_MAXCONNECTBPS

Dial-Up Networking failed:  ERROR_WRITING_MAXCARRIERBPS

Dial-Up Networking failed:  ERROR_WRITING_USAGE

Dial-Up Networking failed:  ERROR_WRITING_DEFAULTOFF

Dial-Up Networking failed:  ERROR_READING_DEFAULTOFF

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  The Session Management Module is not initialized

Dial-Up Networking failed:  The Session Management Module is invalid

Dial-Up Networking failed:  ERROR_SLIP_REQUIRES_IP

Dial-Up Networking failed:  ERROR_IPXCP_NO_DIALOUT_CONFIGURED

Dial-Up Networking failed:  ERROR_IPXCP_NO_DIALIN_CONFIGURED

Dial-Up Networking failed:  ERROR_IPXCP_DIALOUT_ALREADY_ACTIVE

Dial-Up Networking failed:  ERROR_ACCESSING_TCPCFGDLL

Dial-Up Networking failed:  ERROR_NO_IP_RAS_ADAPTER

Dial-Up Networking failed:  ERROR_PROJECTION_NOT_COMPLETE

Dial-Up Networking failed:  ERROR_PROTOCOL_NOT_CONFIGURED

Dial-Up Networking failed:  ERROR_PPP_NOT_CONVERGING

Dial-Up Networking failed:  ERROR_PPP_CP_REJECTED

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  ERROR_PPP_LCP_TERMINATED

Dial-Up Networking failed:  ERROR_PPP_REQUIRED_ADDRESS_REJECTED

Dial-Up Networking failed:  ERROR_PPP_NCP_TERMINATED

Dial-Up Networking failed:  ERROR_PPP_LOOPBACK_DETECTED

Dial-Up Networking failed:  ERROR_PPP_NO_ADDRESS_ASSIGNED

Dial-Up Networking failed:  ERROR_CANNOT_USE_LOGON_CREDENTIALS

Dial-Up Networking failed:  ERROR_TAPI_CONFIGURATION

Dial-Up Networking failed:  ERROR_NO_LOCAL_ENCRYPTION

Dial-Up Networking failed:  ERROR_NO_REMOTE_ENCRYPTION

Dial-Up Networking failed:  ERROR_REMOTE_REQUIRES_ENCRYPTION

Dial-Up Networking failed:  ERROR_IPXCP_NET_NUMBER_CONFLICT

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  The MAC is not available for this connection

Dial-Up Networking failed:  The session cannot be established in time

Dial-Up Networking failed:  A macro required by the device was not found in the device .INF file section

Dial-Up Networking failed:  A command or response in the device .INF file section refers to an undefined macro

Dial-Up Networking failed:  The <message> macro was not found in the device .INF file section

Dial-Up Networking failed:  The <defaultoff> macro in the device .INF file section contains an undefined macro

Dial-Up Networking failed:  The device .INF file could not be opened

Dial-Up Networking failed:  The device name in the device .INF or media .INI file is too long

Dial-Up Networking failed:  The media .INI file refers to an unknown device name

Dial-Up Networking failed:  The device .INF file contains no responses for the command

Dial-Up Networking failed:  The device .INF file is missing a command

Dial-Up Networking failed:  Attempted to set a macro not listed in device .INF file section

Dial-Up Networking failed:  The media .INI file refers to an unknown device type

Dial-Up Networking failed:  A response keyname in the device .INF file is not in the expected format

Dial-Up Networking failed:  The device response caused buffer overflow

Dial-Up Networking failed:  The expanded command in the device .INF file is too long

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  RasMan initialization failure.  Check the event log.

Dial-Up Networking failed:  Biplex port initializing.  Wait a few seconds and redial.

Dial-Up Networking failed:  No active ISDN lines are available.

Dial-Up Networking failed:  No ISDN channels are available to make the call.

Dial-Up Networking failed:  ERROR_IP_CONFIGURATION

Dial-Up Networking failed:  ERROR_NO_IP_ADDRESSES

Dial-Up Networking failed:  ERROR_PPP_TIMEOUT

Dial-Up Networking failed:  ERROR_PPP_REMOTE_TERMINATED

Dial-Up Networking failed:  ERROR_PPP_NO_PROTOCOLS_CONFIGURED

Dial-Up Networking failed:  ERROR_PPP_NO_RESPONSE

Dial-Up Networking failed:  ERROR_PPP_INVALID_PACKET

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see any of the following error messages, Dial-Up Networking has encountered an internal error condition:

Dial-Up Networking failed:  Device response received when none expected

Dial-Up Networking failed:  ERROR_INTERACTIVE_MODE

Dial-Up Networking failed:  The usage parameter in the media .INI file is invalid

Dial-Up Networking failed:  Cannot read the section name from the media .INI file

Dial-Up Networking failed:  Cannot read the device type from the media .INI file

Dial-Up Networking failed:  Cannot read the device name from the media .INI file

Dial-Up Networking failed:  Cannot read the usage from the media .INI file

Dial-Up Networking failed:  Cannot read the maximum connection BPS rate from the media .INI file

Dial-Up Networking failed:  Cannot read the maximum carrier BPS rate from the media .INI file

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service and report the exact text of the error message.

Related topics

Contacting Customer Service


Please Try Again

If you see the following error message, CompuServe 4 could not initialize your communications port because the port name was invalid:

•	could not initialize commport

What to do

1.	From the Access menu, select Preferences.

2.	Confirm your communications port.

3.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Try Again

If you see the following error message, CompuServe 4 could not connect through the Internet:

•	could not connect through Internet

What to do

Try again later.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences

Reinstalling CompuServe 4


Please Confirm Direct Dial Access

If you see the following error message, the account that you specified is anot authorized toll-free (800) direct dial access to CompuServe:

direct dial access not allowed on account

What to do

If you have a sponsored account, contact your sponsor for assistance.

If you do not have a sponsored account

1.	Choose Preferences from the Access menu.

2.	Make sure that Dial type (under Phone/Port Information) is set correctly for the type of phone line you are using.

3.	If the Phone # box shows an 800 number, make sure you change it.  (To find phone access numbers, click Phone Lookup.)

4.	Click OK.

5.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Confirm Modem ID and Password

If you see the following error message, your modem security ID or modem password is missing or invalid:

invalid modem security ID/password

What to do

1.	Confirm this information in the Modem Security window.

2.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences

Specifying Modem Security


Please Confirm Initialization Strings

If you see the following error message, CompuServe 4 reset your modem successfully, but could not initialize it:

•	modem not initializing

What to do

1.	Confirm your modem initialization strings in your modem settings.

2.	If your modem settings are correct, check PHONE.SCR or the script you are using to transmit dialing instructions to your modem.

3.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Defining Your Modem Settings

Setting Connection Preferences

Reinstalling CompuServe 4


Please Check Your Modem Cables and Your Connection Settings

If you see either of the following error messages, your modem is not receiving a dial tone or is receiving one but does not recognize it:

no dialtone

Dial-Up Networking failed:  There is no dial tone

What to do

1.	Make sure all cables to and from your modem are properly connected.

2.	Put the line cable into the phone jack and the phone cable into the line jack.

3.	If you’re using dial-up networking, add X3 to your Dial-Up Networking modem settings.

To add X3 to your Dial-Up Networking modem settings

1.	From the Access menu, select Preferences.

2.	In the Connection tab, click Configure Dial-Up Networking.

3.	In the General tab, click Configure.

4.	In the modem properties window, click the Connection tab.

5.	Click Advanced.

6.	In the Advanced Connection Settings window, type X3 into the Extra settings box.

7.	Click OK until all windows are closed.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service


Please Try Again

If you see the following error message, the maximum number of attempts to establish a connection has been exceeded:

•	too many retries

What to do

1.	From the Access menu, select Preferences.

2.	Click Define Advanced Settings.

3.	In the Define Advanced Settings window, increase the number in the Number of retries field.

4.	Click OK.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Phone Number

If you see the following error message, the phone number that your modem is dialing is busy, or your modem is dialing the wrong phone number:

•	number is busy

What to do

1.	Confirm the access phone number in your Connection preferences.

2.	Try again to connect.

To obtain the best phone number for your location

1.	Call 1-800-635-6225 (1-800-63LOCAL).

2.	At the prompt, enter the phone number that you will be dialing from

3.	Then, select the highest speed that your modem supports.

To determine your modem’s maximum speed

1.	From the Windows 95 Start menu, select Settings.

2.	From the menu of settings, select Control Panel.

3.	In the Control Panel window, double-click Modems.

4.	In the Modem Properties window, select the modem to be used by CompuServe 4.

5.	Click Properties.

6.	Look at the number in the Maximum speed box.

7.	Close all windows.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Try Again

If you see the following error message, you are missing the X.121 address:

•	missing X.121 address

What to do

Use these steps to fill in your X.121 address:

1.	From the Access menu, select Preferences.

2.	Click Define Advanced.

3.	Type your X.121 address into the X.121 Address field.  If you don’t know the address, ask your system administrator.

4.	Click OK.

If the problem continues

Contact your account representative or CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Try Again

If you either of the following error messages, the CompuServe host computer system is busy or not available:

system is unavailable

remote busy or unavailable

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Member ID and Password

If you see either of the following error messages, the member ID number or password specified in your CompuServe 4 software is incorrect or missing:

Invalid User Id or password

Incorrect User ID or password

What to do

1.	From the Access menu, select Preferences.

2.	Look in the Connection Settings box to confirm that the member ID number is correct.

3.	Then, delete your password and type it again.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Setting Connection Preferences


Please Try Again

If you see the following error message, too many users are trying to access the system at the same time:

•	simultaneous users exceeded (Infoplex)

What to do

Try to connect later.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Confirm Logon Parameters

If you see either of the following error messages, one or more logon parameters could be formatted incorrectly:

invalid user ID syntax

system unavailable, check user ID

What to do

1.	From the Access menu, select Preferences.

2.	Look in the Connection Settings box to confirm that the member ID number is correct.

3.	Click Define Advance to confirm that no logon parameters are specified.

4.	Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Confirming Your Dial-Up Networking Settings

Contacting Customer Service

Setting Advanced Preferences


Please Try Again

If you see one of the following error messages, try again to connect:

CAP not supported

Invalid ESC-I sequence supplied

modem connection lost/dropped

host not responding to login request

secure response from host was invalid

PPP connection failure

generic CIS connection failure

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service

Reinstalling CompuServe 4


Please Try Again

If you see the following error message, try again to connect:

•	secure login failure, non-secure connect

What to do

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


Please Try Again

Try again to connect.

If the problem continues

Contact CompuServe Customer Service.

Related topics

Contacting Customer Service


No Network Messages

If you see the following message, you will not receive notices or other messages from the communications network that Dial-Up Networking is using:

•	You will not receive network message popups

What to do

This does not pose a problem.  However, you should be aware that you will not be notified about network problems, conditions affecting activities, or progress of operations.